{"data":{"id":152379,"slug":"servicedeskmedarbetare-till-vivicta","type":"job","title":"Service Desk Agent at Vivicta","description":"Do you want to develop your IT skills and work in a role where technology, problem-solving, and service are at the center? We're looking for you to work with technical support at a large international IT company in Malm\u00f6. Here you'll have the opportunity to build on your IT knowledge while helping users solve their technical problems.\nAbout the Company\nOur client is a large international IT company that helps businesses and organizations with their IT environments and digital solutions. The business covers several areas within IT and technology, and at the Malm\u00f6 office, employees work with support and technical services, among other things.\nHere you'll become part of a professional IT environment with many contact points and excellent opportunities to develop your technical skills. More information about the company and operations will be provided further in the recruitment process.\nMero assists in the recruitment process and you will initially be employed as a consultant through Mero on assignment with the client. Initially, the assignment is for 6 months, with good opportunities for extension.\nAbout the Role\nAs a Service Desk Agent, you are the first point of contact for users who need help with IT-related questions and problems. You receive incoming cases via telephone and help the user by identifying the problem, troubleshooting, and finding a solution.\nThe cases vary in both character and complexity, which means you need to be able to understand different situations and determine whether you can solve the problem directly or if the case needs to be escalated. This role suits you if you enjoy the combination of technology, problem-solving, and contact with people.\nYou'll receive thorough introduction and training at the beginning of the assignment to give you the right conditions to get started.\nIn the role you will work with, among other things:\n\nTechnical support and service to users\n\n\nTroubleshooting IT-related problems\n\n\nSupport related to hardware and software\n\n\nRegistration and management of cases in case management systems\n\n\nUser management in Active Directory\n\n\nEscalation of cases to the appropriate support function when needed\n\n\nAbout You\nWe're looking for someone with a genuine interest in IT and technology who also enjoys helping people. You don't need to have an extensive technical background \u2013 what's more important is that you're curious, solution-oriented, and able to quickly understand new technical problems.\nSince much of the work involves contact with users, we see that you are communicative, educational, and service-oriented. You thrive with many contact points, take responsibility for the cases you handle, and can stay calm even when the pace is high. Personal qualities and your motivation to develop within IT will carry significant weight in the recruitment process.\nFor this position, we see that you have:\n\nExperience in technical support, helpdesk, or customer service where telephone has been an important work tool\n\n\nA clear interest in IT and technical problem-solving\n\n\nGood communication skills and a service-oriented approach\n\n\nFluent knowledge of Swedish and English\n\n\nIt is a merit, but not a requirement, if you have a secondary education in IT or technology.\nAdditional Information\nPlacement: Central Malm\u00f6, on-site work at the office Scope: Full-time Start: Immediately Employment form: Consultant assignment via Mero, initially 6 months with good opportunities for extension Salary: By agreement\nBackground checks will be conducted on candidates who proceed in the recruitment process.\nDo you have questions about the position? Contact recruitment manager Alice Fredrikson at Alice@mero.se or 070 - 970 01 91. We recommend that you submit your application as soon as possible, as selection is ongoing.\nWe look forward to your application!","language":"sv","is_translated":true,"title_original":"Servicedeskmedarbetare till Vivicta","description_original":"Vill du utvecklas inom IT och arbeta i en roll d\u00e4r teknik, probleml\u00f6sning och service st\u00e5r i centrum? Vi s\u00f6ker dig som vill arbeta med teknisk support hos ett st\u00f6rre internationellt IT-f\u00f6retag i Malm\u00f6. H\u00e4r f\u00e5r du m\u00f6jlighet att bygga vidare p\u00e5 dina IT-kunskaper samtidigt som du hj\u00e4lper anv\u00e4ndare att l\u00f6sa sina tekniska problem.\nOm f\u00f6retaget\nV\u00e5r kund \u00e4r ett stort internationellt IT-f\u00f6retag som hj\u00e4lper f\u00f6retag och organisationer med deras IT-milj\u00f6er och digitala l\u00f6sningar. Verksamheten omfattar flera omr\u00e5den inom IT och teknik och p\u00e5 kontoret i Malm\u00f6 arbetar medarbetare med bland annat support och tekniska tj\u00e4nster.\nH\u00e4r blir du en del av en professionell IT-milj\u00f6 med m\u00e5nga kontaktytor och goda m\u00f6jligheter att utveckla din tekniska kompetens. Mer information om f\u00f6retaget och verksamheten ges l\u00e4ngre fram i rekryteringsprocessen.\nMero hj\u00e4lper till i rekryteringsprocessen och du kommer inledningsvis att vara anst\u00e4lld som konsult via Mero med uppdrag hos kunden. Inledningsvis \u00e4r uppdraget p\u00e5 6 m\u00e5nader, med goda m\u00f6jligheter till f\u00f6rl\u00e4ngning.\nOm rollen\nSom Servicedeskmedarbetare \u00e4r du den f\u00f6rsta kontakten f\u00f6r anv\u00e4ndare som beh\u00f6ver hj\u00e4lp med IT-relaterade fr\u00e5gor och problem. Du tar emot inkommande \u00e4renden via telefon och hj\u00e4lper anv\u00e4ndaren genom att identifiera problemet, fels\u00f6ka och hitta en l\u00f6sning.\n\u00c4rendena varierar i b\u00e5de karakt\u00e4r och komplexitet, vilket inneb\u00e4r att du beh\u00f6ver kunna s\u00e4tta dig in i olika situationer och avg\u00f6ra om du kan l\u00f6sa problemet direkt eller om \u00e4rendet beh\u00f6ver eskaleras vidare. Rollen passar dig som tycker om kombinationen av teknik, probleml\u00f6sning och kontakt med m\u00e4nniskor.\nDu f\u00e5r en gedigen introduktion och utbildning i b\u00f6rjan av uppdraget f\u00f6r att ge dig r\u00e4tt f\u00f6ruts\u00e4ttningar att komma in i arbetet.\nI rollen kommer du bland annat att arbeta med:\n\nTeknisk support och service till anv\u00e4ndare\n\n\nFels\u00f6kning av IT-relaterade problem\n\n\nSupport kopplad till h\u00e5rdvara och mjukvara\n\n\nRegistrering och hantering av \u00e4renden i \u00e4rendehanteringssystem\n\n\nAnv\u00e4ndarhantering i Active Directory\n\n\nEskalering av \u00e4renden till r\u00e4tt supportfunktion vid behov\n\n\nOm dig\nVi s\u00f6ker dig som har ett genuint intresse f\u00f6r IT och teknik och som samtidigt tycker om att hj\u00e4lpa m\u00e4nniskor. Du beh\u00f6ver inte ha en l\u00e5ng teknisk bakgrund \u2013 viktigare \u00e4r att du \u00e4r nyfiken, l\u00f6sningsorienterad och har l\u00e4tt f\u00f6r att s\u00e4tta dig in i nya tekniska problem.\nEftersom en stor del av arbetet inneb\u00e4r kontakt med anv\u00e4ndare ser vi att du \u00e4r kommunikativ, pedagogisk och serviceinriktad. Du trivs med att ha m\u00e5nga kontaktytor, tar ansvar f\u00f6r de \u00e4renden du hanterar och kan beh\u00e5lla lugnet \u00e4ven n\u00e4r tempot \u00e4r h\u00f6gt. Personliga egenskaper och din motivation att utvecklas inom IT kommer att v\u00e4ga tungt i rekryteringsprocessen.\nF\u00f6r tj\u00e4nsten ser vi att du har:\n\nErfarenhet av teknisk support, helpdesk eller kundservice d\u00e4r telefon varit ett viktigt arbetsredskap\n\n\nEtt tydligt intresse f\u00f6r IT och teknisk probleml\u00f6sning\n\n\nGod kommunikativ f\u00f6rm\u00e5ga och ett serviceinriktat arbetss\u00e4tt\n\n\nFlytande kunskaper i svenska och engelska\n\n\nDet \u00e4r meriterande, men inget krav, om du har en gymnasial utbildning inom IT eller teknik.\n\u00d6vrig information\nPlacering: Centrala Malm\u00f6, arbete p\u00e5 plats p\u00e5 kontoret Omfattning: Heltid Start: Omg\u00e5ende Anst\u00e4llningsform: Konsultuppdrag via Mero, inledningsvis 6 m\u00e5nader med goda m\u00f6jligheter till f\u00f6rl\u00e4ngning L\u00f6n: Enligt \u00f6verenskommelse\nBakgrundskontroll genomf\u00f6rs p\u00e5 de kandidater som g\u00e5r vidare i rekryteringsprocessen.\nHar du fr\u00e5gor om tj\u00e4nsten? Kontakta rekryteringsansvarig Alice Fredrikson p\u00e5 Alice@mero.se eller 070 - 970 01 91. Vi rekommenderar att du skickar in din ans\u00f6kan s\u00e5 snart som m\u00f6jligt, d\u00e5 urval sker l\u00f6pande.\nVi ser fram emot din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"211 36","full_address":null,"city":"Malm\u00f6","country":"SE","latitude":55.605145547749,"longitude":13.005288456906},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Mero Rekrytering AB","postcode":"21136","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobs.mero.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Data\/IT","employer_workplace":"Mero Rekrytering AB","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"070 - 970 01 91","owner_email":"alice@mero.se","images":[],"published_at":"2026-08-12T09:22:48+00:00","expires_at":"2026-08-19T23:59:59+00:00","created_at":"2026-08-15T03:29:26+00:00","updated_at":"2026-08-17T02:59:24+00:00"}}