{"data":{"id":163177,"slug":"servicedesktekniker-i-umea","type":"job","title":"Service Desk Technician in Ume\u00e5","description":"Do you want to make a difference in everyday work by solving IT problems and providing service? We warmly welcome your application!\n About the Assignment\nWe are now seeking a service desk technician in Ume\u00e5 with a start date of September 1, 2026 through January 31, 2027.\nTo thrive and succeed in this role, we see that you are a service-oriented team player who finds it easy to understand both customers' and colleagues' needs. You are thorough, follow established procedures, and feel comfortable working independently. At the same time, you enjoy collaborating, meeting people, and contributing to a positive experience for those you help.\n Your Responsibilities\nThis role places great emphasis on being service-oriented and solution-focused. You will work in 1st Line support and provide service and technical support to the organization's employees and operations.\n\nReceive and register incoming calls and tickets.\n\n\nBe a team player who is responsive and attentive to unexpected problems.\n\n\nEscalate tickets to other support levels when needed with necessary information.\n\n\nFollow procedures and contribute to developing the service desk's work.\n\n\n\nYour Qualifications\n\nHigh school education\n\n\nExperience with ticket management systems\n\n\nExperience solving problems over phone and chat.\n\n\nExperience guiding users.\n\n\nExperience with remote desktop support.\n\n\nExperience configuring mobile phones.\n\n\nExperience ensuring that tickets are handled and transferred to the next support level when needed.\n\n\nMeritorious \n\nExperience working with IT support.\n\n\nExperience working in Windows environments (Win11, Active Directory, VPN, Office 365).\n\n\nBasic OS and system knowledge.\n\n\nExperience with municipal operations or public sector.\n\n\nExperience with ITIL and\/or experience with remote control software\n\n\n What We Offer You\nAs a consultant at Bemannia, you will receive:\n\u2b50 Close contact with your consultant manager \u2b50 Opportunity for more exciting assignments \u2b50 Experience at educational workplaces where your expertise makes a difference \u2b50 Secure employment terms\n\ud83d\udd2d Read more about what it's like to work as a consultant with us here: Working as a Consultant via Bemannia\nAbout the Application\nApply for the position by clicking apply below. Please upload your CV in Word format and in Swedish. Selection and interviews take place on an ongoing basis and the position may be filled before the final application deadline, August 26, 2026.\nWe do not accept applications via email, but if you have specific questions about the position, these will be answered by the responsible recruiter, Pernilla G\u00e4rden at Pernilla.garden@bemannia.se\nFor general questions about your application or our recruitment process, you can reach us during office hours at 0771-845300.\n Bemannia is a public and Swedish staffing and recruitment company that provides competent and qualified personnel through recruitment, hiring, and staffing solutions within Organization & Management, PR & Information, Marketing & Sales, Finance, Legal, HR & Personnel, Property & Technology, IT & Data, and Office & Administration. Bemannia has framework agreements with most of Sweden's government agencies and Swedish municipalities, their departments and companies. Bemannia is a member of Kompetensf\u00f6retagen and is an authorized staffing and recruitment company and has collective agreements with Unionen, Akademikerna, SEKO, LO, and the Hotel and Restaurant Workers' Union. Bemannia is certified according to SS-EN ISO 9001:2015, Quality Management System, SS-EN ISO 14001:2015, Environmental Management System \u2013 Requirements and Guidance, SS-ISO 45001:2018, Occupational Health and Safety Management System, and SS-ISO\/IEC 27001:2022 Information Security Management System.\nThe company's management has been active in the industry for 40 years.","language":"sv","is_translated":true,"title_original":"Servicedesktekniker i Ume\u00e5","description_original":"Vill du g\u00f6ra skillnad i vardagen genom att l\u00f6sa IT-problem och ge service? Varmt v\u00e4lkommen med din ans\u00f6kan!\n Om uppdraget\nVi s\u00f6ker nu en servicedesktekniker i Ume\u00e5 med start 1 September 2026 till och med 31 Januari 2027.\nF\u00f6r att trivas och lyckas i rollen ser vi att du \u00e4r en serviceinriktad lagspelare som har l\u00e4tt f\u00f6r att f\u00f6rst\u00e5 b\u00e5de kunders och kollegors behov. Du \u00e4r noggrann, f\u00f6ljer givna rutiner och k\u00e4nner dig trygg med att arbeta sj\u00e4lvst\u00e4ndigt. Samtidigt tycker du om att samarbeta, m\u00f6ta m\u00e4nniskor och bidra till en positiv upplevelse f\u00f6r dem du hj\u00e4lper.\n Dina arbetsuppgifter\nRollen l\u00e4gger en stor vikt p\u00e5 att vara serviceinriktad och l\u00f6sningsoriernterad. Du kommer bland annat att arbeta i 1st Line-support och ge service och teknisk support till organisationens medarbetare och verksamheter.\n\nTa emot och registrera inkommande samtal och \u00e4renden.\n\n\nVara en lagspelare som \u00e4r lyh\u00f6rd och uppm\u00e4rksam p\u00e5 ov\u00e4ntade problem.\n\n\nVid behov eskalera \u00e4renden till andra supportniv\u00e5er med n\u00f6dv\u00e4ndig information.\n\n\nF\u00f6lja rutiner och bidra till att utveckla servicedeskens arbete.\n\n\n\nDina kvalifikationer\n\nGymnasieutbildning\n\n\nVana av \u00e4rendehanteringssystem\n\n\nErfarenhet av att l\u00f6sa problem \u00f6ver telefon och chatt.\n\n\nErfarenhet av att guida anv\u00e4ndare.\n\n\nErfarenhet av att fj\u00e4rrstyra datorer.\n\n\nErfarenhet av att konfigurera mobiltelefoner.\n\n\nErfarenhet av att s\u00e4kerst\u00e4lla att \u00e4renden hanteras och \u00f6verf\u00f6rs till n\u00e4sta supportinstans vid behov.\n\n\nMeriterande \n\nErfarenhet av arbete med IT support.\n\n\nErfarenhet av arbete i Windowsmilj\u00f6er (Win11, Active Directory, VPN, Office 365).\n\n\nGrundl\u00e4ggande OS- och systemkunskaper.\n\n\nErfarenhet av kommunal verksamhet eller offentlig sektor.\n\n\nErfarenhet av ITIL, och\/eller erfarenhet av fj\u00e4rrstyrningsprogram\n\n\n Vad vi erbjuder dig\nSom konsult hos Bemannia f\u00e5r du:\n\u2b50 En n\u00e4ra kontakt med din konsultchef \u2b50 M\u00f6jlighet till fler sp\u00e4nnande uppdrag \u2b50 Erfarenhet p\u00e5 l\u00e4rorika arbetsplatser d\u00e4r din kompetens g\u00f6r skillnad \u2b50 Trygga anst\u00e4llningsvillkor\n\ud83d\udd2d L\u00e4s mer om hur det \u00e4r att vara konsult hos oss h\u00e4r: Att jobba som konsult via Bemannia\nOm ans\u00f6kan\nS\u00f6k tj\u00e4nsten genom att klicka p\u00e5 ans\u00f6k nedan. Ladda g\u00e4rna upp ditt cv i word-format och p\u00e5 svenska. Urval och intervjuer sker l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas f\u00f6re sista ans\u00f6kningsdag, 26\/8 -26\nVi tar inte emot ans\u00f6kningar via mail men har du specifika fr\u00e5gor kring tj\u00e4nsten besvaras dessa av ansvarig rekryterare, Pernilla G\u00e4rden och Perinilla.garden@bemannia.se\nF\u00f6r generella funderingar kring din ans\u00f6kan eller v\u00e5r rekryteringsprocess n\u00e5r du oss under kontorstid p\u00e5 0771-845300.\n Bemannia \u00e4r ett publikt och svensk\u00e4gt bemannings- och rekryteringsf\u00f6retag som tillhandah\u00e5ller kompetent och kvalificerad personal genom uthyrning, rekrytering och personalentreprenader inom Organisation & Ledarskap, PR & Information, Marknad & S\u00e4lj, Ekonomi, Juridik, HR & Personal, Fastighet & Teknik, IT & Data samt Kontor & Administration. Bemannia har ramavtal med merparten av Sveriges Myndigheter och Sveriges kommuner, dess f\u00f6rvaltningar och bolag. Bemannia \u00e4r medlem i Kompetensf\u00f6retagen och \u00e4r ett auktoriserat Bemanningsf\u00f6retag och Rekryteringsf\u00f6retag samt har kollektivavtal med Unionen, Akademikerna, SEKO samt LO och Hotell- och Restauranganst\u00e4lldas f\u00f6rbund. Bemannia \u00e4r certifierat enligt SS-EN ISO 9001:2015, Ledningssystem f\u00f6r kvalitet, SS-EN ISO 14001:2015, Milj\u00f6ledningssystem \u2013 krav och v\u00e4gledning, SS-ISO 45001:2018, Ledningssystem f\u00f6r arbetsmilj\u00f6 och SS-ISO\/IEC 27001:2022 Ledningssystem f\u00f6r informationss\u00e4kerhet\nLedningen f\u00f6r bolaget har varit verksam i branschen i 40 \u00e5r.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Ume\u00e5 Busstation","full_address":null,"city":"Ume\u00e5","country":"SE","latitude":63.829207592599,"longitude":20.266360904932},"metadata":{"region":"V\u00e4sterbottens l\u00e4n","duration":"3 m\u00e5nader \u2013 upp till 6 m\u00e5nader","employer":"BEMANNIA AB (PUBL.)","postcode":"90328","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/career.bemannia.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Data\/IT","employer_workplace":"Bemannia","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0771-845300","owner_email":"perinilla.garden@bemannia.se","images":[],"published_at":"2026-08-19T17:49:45+00:00","expires_at":"2026-08-26T23:59:59+00:00","created_at":"2026-08-20T03:06:33+00:00","updated_at":"2026-08-20T04:00:33+00:00"}}