{"data":{"id":163106,"slug":"servicedesktekniker-microsoft-365-windows-11-it-support","type":"job","title":"Servicedesk Technician | Microsoft 365 | Windows 11 | IT Support","description":"Are you a service-oriented IT support technician who enjoys solving problems and helping users with their daily work?\n \n\nDo you have servicedesk experience and want to work in a modern IT environment with Microsoft 365, Windows 11, and mobile solutions? Do you thrive in a role where you combine technical expertise with strong customer service skills? Then this could be your next step.\n \n\nWe are now looking for a Servicedesk Technician for an assignment where you'll be part of a central support function responsible for IT support to a large organization with thousands of users. You'll work in a broad support role with both first and second-line support, helping users daily to keep their digital work environment running smoothly.\n\n\nAbout the Role\n\nAs a Servicedesk Technician, you'll provide support to users via phone, chat, and ticket management systems. You'll be responsible for registering, prioritizing, troubleshooting, and resolving incoming tickets with the goal of handling as many issues as possible at first contact.\nYou'll be part of an engaged team working according to the ITIL framework with a strong focus on service, quality, and user satisfaction.\n\n\nYour daily responsibilities will include:\n\nProviding support via phone, chat, and ticket management systems\nHandling both first and second-line support tickets\nPrioritizing, following up on, and documenting incoming tickets\nTroubleshooting issues related to IT workstations, telephony, and mobile devices\nEscalating tickets to specialist teams when needed\nWorking with user support for Microsoft 365, Teams, and SharePoint\nProviding support for Windows 11 and client-related services\nSupporting Apple products such as iPhone, iPad, and Mac\nAssisting users with configuration, replacement, and troubleshooting of mobile phones\nHandling administrative tasks related to deliveries, repairs, and device management\nContributing to continuous improvements in processes and workflows\n\nThe role offers you the opportunity to work broadly within IT support in an organization where user experience and service are at the center.\n\n\nWe're Looking for You If You Have\n\nAt least 3 years of experience with phone support in servicedesk or first-line support\nWorked with user support and technical troubleshooting in a larger IT environment\nExperience with ticket management systems\nGood knowledge of Microsoft client platforms\nComfortable handling multiple tickets and customer contacts simultaneously\nFluent communication in Swedish, both spoken and written\nGood collaboration skills and professional demeanor\nWorked full-time with the above for at least 6 months in the past 3 years\n\n\nIt's a Plus If You Also Have\n\nExperience with IT support in municipal or public sector organizations\nWorked in servicedesk environments with more than 300 users\nExperience with Microsoft 365 support\nExperience with Windows 11\nExperience with SharePoint and Microsoft Teams\nExperience supporting Apple products\nExperience with Ivanti, Matrix42, or similar ticket management systems\nKnowledge and experience working according to ITIL\n\n\nWe Believe You Succeed in This Role If You Are\n\nService-oriented and solution-focused\nClear and pedagogical in your communication\nSocial and enjoy daily user interactions\nStructured and thorough\nResponsible with a strong customer focus\nA team player who contributes to a positive team atmosphere\n\n\nOther Information\n\nScope: Full-time\nStart: By agreement\nWork is performed on-site at the client\n\n\nWhat Does It Mean to Work as a Consultant with Us?\n\n\nWe believe you should grow in the direction that suits you. That's why we offer continuous professional development, certification opportunities, and access to modern tools and technologies. You'll be employed by Experis and work on assignments that match your ambitions, experience, and goals.\nAs a consultant with us, you'll get support from a personal consultant manager, access to our AI-driven platform Experis Career Accelerator with over 4,500 courses, and the opportunity to build a long-term career in IT and Tech.\n\n\nAbout Experis\n\nExperis is a leading global consulting firm in IT and Tech with over 600 consultants in Sweden and 22,000 worldwide. We work long-term with competence development, sustainability, and innovation where our values of People, Knowledge, and Innovation permeate everything we do.\n\n\nWhat Can We Offer You?\n\nWe offer:\nTrial employment according to collective agreement\nMarket-competitive monthly salary\nOccupational pension and insurance\nWellness allowance\nRegulated vacation and vacation compensation\nContinuous professional development\nExciting assignments with attractive clients\n\n\nApplication\n\n\nDoes this sound like an assignment for you? Submit your application today as selection is ongoing.\nFor questions, contact:\nDaniel Jordacijevic\n daniel.jordacijevic@se.experis.com","language":"sv","is_translated":true,"title_original":"Servicedesktekniker | Microsoft 365 | Windows 11 | IT Support","description_original":"\u00c4r du en serviceinriktad IT-supporttekniker som trivs med att l\u00f6sa problem och hj\u00e4lpa anv\u00e4ndare i deras vardag?\n \n\nHar du erfarenhet av servicedesk och vill arbeta i en modern IT-milj\u00f6 med Microsoft 365, Windows 11 och mobila l\u00f6sningar? Trivs du i en roll d\u00e4r du kombinerar teknisk kompetens med h\u00f6g servicek\u00e4nsla? D\u00e5 kan det h\u00e4r vara n\u00e4sta steg f\u00f6r dig.\n \n\nVi s\u00f6ker nu en Servicedesktekniker till ett uppdrag d\u00e4r du blir en del av en central supportfunktion som ansvarar f\u00f6r IT-st\u00f6d till en stor verksamhet med tusentals anv\u00e4ndare. H\u00e4r f\u00e5r du arbeta i en bred supportroll med b\u00e5de f\u00f6rsta- och andralinjens support, d\u00e4r du dagligen hj\u00e4lper anv\u00e4ndare att f\u00e5 sin digitala arbetsvardag att fungera smidigt.\n\n\nOm rollen\n\nI rollen som Servicedesktekniker arbetar du med att ge support till anv\u00e4ndare via telefon, chatt och \u00e4rendehanteringssystem. Du ansvarar f\u00f6r att registrera, prioritera, fels\u00f6ka och l\u00f6sa inkommande \u00e4renden med m\u00e5ls\u00e4ttningen att s\u00e5 m\u00e5nga problem som m\u00f6jligt ska hanteras redan vid f\u00f6rsta kontakten.\nDu blir en del av ett engagerat team som arbetar enligt ITIL-ramverket och som har ett starkt fokus p\u00e5 service, kvalitet och anv\u00e4ndarn\u00f6jdhet.\n\n\nDin vardag kommer bland annat inneb\u00e4ra att du:\n\nGe support via telefon, chatt och \u00e4rendehanteringssystem\nHantera b\u00e5de f\u00f6rsta- och andralinjens support\u00e4renden\nPrioritera, f\u00f6lja upp och dokumentera inkommande \u00e4renden\nFels\u00f6ka problem kopplade till IT-arbetsplatser, telefoni och mobila enheter\nEskalera \u00e4renden till specialistgrupper n\u00e4r det beh\u00f6vs\nArbeta med anv\u00e4ndarst\u00f6d kring Microsoft 365, Teams och SharePoint\nGe support f\u00f6r Windows 11 och klientn\u00e4ra tj\u00e4nster\nSupportera Apple-produkter s\u00e5som iPhone, iPad och Mac\nHj\u00e4lpa anv\u00e4ndare med konfiguration, utbyte och fels\u00f6kning av mobiltelefoner\nHantera administrativa uppgifter kopplade till leveranser, reparationer och enhetshantering\nBidra till st\u00e4ndiga f\u00f6rb\u00e4ttringar av processer och arbetss\u00e4tt\n\nRollen ger dig m\u00f6jlighet att arbeta brett inom IT-support i en verksamhet d\u00e4r anv\u00e4ndarupplevelse och service st\u00e5r i centrum.\n\n\nVi s\u00f6ker dig som\n\nHar minst 3 \u00e5rs erfarenhet av telefonsupport inom servicedesk eller first line support\nHar arbetat med anv\u00e4ndarst\u00f6d och teknisk fels\u00f6kning i en st\u00f6rre IT-milj\u00f6\nHar erfarenhet av \u00e4rendehanteringssystem\nHar god kunskap inom Microsofts klientplattformar\nTrivs med att hantera m\u00e5nga \u00e4renden och kontaktytor samtidigt\nKommunicerar obehindrat p\u00e5 svenska i tal och skrift\nHar god samarbetsf\u00f6rm\u00e5ga och ett professionellt bem\u00f6tande\nArbetat heltid med ovan minst 6 m\u00e5nader de senaste 3 \u00e5ren\n\n\nMeriterande \u00e4r om du \u00e4ven har\n\nErfarenhet av IT-support inom kommunal eller offentlig verksamhet\nArbetat i servicedeskmilj\u00f6er med fler \u00e4n 300 anv\u00e4ndare\nErfarenhet av support inom Microsoft 365\nErfarenhet av Windows 11\nErfarenhet av SharePoint och Microsoft Teams\nErfarenhet av support av Apple-produkter\nErfarenhet av Ivanti, Matrix42 eller liknande \u00e4rendehanteringssystem\nKunskap och erfarenhet av arbete enligt ITIL\n\n\nF\u00f6r att lyckas i rollen tror vi att du \u00e4r\n\nServiceinriktad och l\u00f6sningsorienterad\nTydlig och pedagogisk i din kommunikation\nSocial och trivs med dagliga anv\u00e4ndarkontakter\nStrukturerad och noggrann\nAnsvarstagande med ett starkt kundfokus\nEn lagspelare som bidrar till en positiv teamk\u00e4nsla\n\n\n\u00d6vrigt\n\nOmfattning: Heltid\nStart: Enligt \u00f6verenskommelse\nArbete sker p\u00e5 plats hos uppdragsgivaren\n\n\nVad inneb\u00e4r det att arbeta som konsult hos oss?\n\n\nVi tror p\u00e5 att du ska f\u00e5 v\u00e4xa i den riktning som passar dig. D\u00e4rf\u00f6r erbjuder vi kontinuerlig kompetensutveckling, certifieringsm\u00f6jligheter och tillg\u00e5ng till moderna verktyg och tekniker. Du blir anst\u00e4lld hos Experis och arbetar i uppdrag som matchar dina ambitioner, din erfarenhet och dina m\u00e5l.\nSom konsult hos oss f\u00e5r du st\u00f6d av en personlig konsultchef, tillg\u00e5ng till v\u00e5r AI-drivna plattform Experis Career Accelerator med \u00f6ver 4 500 utbildningar samt m\u00f6jligheten att bygga en l\u00e5ngsiktig karri\u00e4r inom IT och Tech.\n\n\nOm Experis\n\nExperis \u00e4r ett ledande globalt konsultbolag inom IT och Tech med \u00f6ver 600 konsulter i Sverige och 22 000 v\u00e4rlden \u00f6ver. Vi arbetar l\u00e5ngsiktigt med kompetensutveckling, h\u00e5llbarhet och innovation d\u00e4r v\u00e5ra v\u00e4rderingar People, Knowledge och Innovation genomsyrar allt vi g\u00f6r.\n\n\nVad kan vi erbjuda dig?\n\nVi erbjuder:\nProvanst\u00e4llning enligt kollektivavtal\nMarknadsm\u00e4ssig m\u00e5nadsl\u00f6n\nTj\u00e4nstepension och f\u00f6rs\u00e4kringar\nFriskv\u00e5rdsbidrag\nReglerad semester och semesterers\u00e4ttning\nKontinuerlig kompetensutveckling\nSp\u00e4nnande uppdrag hos attraktiva kunder\n\n\nAns\u00f6kan\n\n\nL\u00e5ter detta som ett uppdrag f\u00f6r dig? Skicka in din ans\u00f6kan redan idag d\u00e5 urval sker l\u00f6pande.\nVid fr\u00e5gor, kontakta:\nDaniel Jordacijevic\n daniel.jordacijevic@se.experis.com","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Drottninggatan 6","full_address":null,"city":"Karlstad","country":"SE","latitude":59.379311116577,"longitude":13.504595424788},"metadata":{"region":"V\u00e4rmlands l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Experis AB","postcode":"65224","positions":3,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Daniel Jordacijevic","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Data\/IT","employer_workplace":"Experis","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"Daniel.Jordacijevic@se.experis.com","images":[],"published_at":"2026-08-19T16:18:24+00:00","expires_at":"2026-09-18T23:59:59+00:00","created_at":"2026-08-20T03:06:25+00:00","updated_at":"2026-08-20T04:00:33+00:00"}}