{"data":{"id":166034,"slug":"servicedesktekniker-till-kund-i-karlstad","type":"job","title":"Service Desk Technician for Client in Karlstad","description":"Are you a social person who enjoys helping users and solving technical problems? This role is perfect for you if you want to work in an organization where user service, problem-solving, and structure are in focus.\n\nAbout the Assignment\nWe are now seeking a service desk technician for a consulting assignment with a client in Karlstad. You will be part of the client's IT department and work with both first-line and second-line support. This role is ideal for someone with a genuine interest in IT support, who enjoys user interaction, and is experienced in solving technical problems in a structured and service-oriented manner. The work will be conducted in the ticket management systems Ivanti and Matrix42.\nWhen needed, work in the IT department's customer reception may also be included. There you will primarily provide support and practical assistance related to mobile phone services.\nThe assignment runs from October 26, 2026 through October 22, 2027 on a full-time basis.\nWorking hours are 8 hours per day and follow a schedule with work hours between 06:50 - 17:00 on weekdays.\n\nYour Responsibilities\n\nReceive and manage IT tickets via phone, chat, and ticket management system.\n\n\nProvide first-line and second-line support to the client's users.\n\n\nAnswer questions and troubleshoot IT and telephone-related issues.\n\n\nConfigure and troubleshoot Apple devices and other mobile devices.\n\n\nHandle exchange of mobile devices and provide support to users when transitioning to new devices.\n\n\nReceive deliveries from telephone providers and administer and manage devices to be sent for repair.\n\n\nDocument and follow up on tickets in the ticket management system.\n\n\nContribute to a good service experience for the client's users.\n\n\n\nYour Qualifications\n\nDocumented experience working full-time with phone support in first-line support for at least six consecutive months within the past three years.\n\n\nMeritorious\n\nExperience working with IT-related tasks within municipal operations.\n\n\nExperience from service desk work in an organization with a support function for more than 300+ users\/customers.\n\n\nInterest and knowledge in mobile telephony and technical products.\n\n\nExperience and knowledge in support for the following:\n\nMicrosoft 365\n\n\nWindows 11\n\n\nApple products and iOS system\n\n\n\nWhat We Offer You\nAs a consultant at Bemannia, you get:\n\u2b50 Close contact with your consultant manager \u2b50 Opportunity for more exciting assignments \u2b50 Experience at educational workplaces where your expertise makes a difference \u2b50 Secure employment terms\n\ud83d\udd2d Read more about what it's like to work as a consultant with us here: Working as a Consultant at Bemannia\n\nAbout the Application\nApply for the position by clicking apply below. Please upload your CV in Word format and in Swedish. Selection and interviews take place on a rolling basis and the position may be filled before the final application deadline, which is September 9, 2026.\nWe do not accept applications via email, but if you have specific questions about the position, these will be answered by the responsible recruiter, Pernilla G\u00e4rd\u00e9n, pernilla.garden@bemannia.se\nFor general questions about your application or our recruitment process, reach us during office hours at 0771-845300\n\nBemannia is a public Swedish staffing and recruitment company that provides competent and qualified personnel through temporary staffing, recruitment, and staffing solutions within Organization & Leadership, PR & Information, Marketing & Sales, Finance, Law, HR & Personnel, Property & Technology, IT & Data, and Office & Administration. Bemannia has framework agreements with most of Sweden's government agencies and Swedish municipalities, their administrations, and companies. Bemannia is a member of Kompetensf\u00f6retagen and is an authorized staffing and recruitment company with collective agreements with Unionen, Akademikerna, SEKO, as well as LO and the Hotel and Restaurant Employees' Union. Bemannia is certified according to SS-EN ISO 9001:2015, Quality Management System, SS-EN ISO 14001:2015, Environmental Management System \u2013 requirements and guidance, SS-ISO 45001:2018, Occupational Health and Safety Management System, and SS-ISO\/IEC 27001:2022 Information Security Management System.\nThe company's management has been active in the industry for 40 years.","language":"sv","is_translated":true,"title_original":"Servicedesktekniker till kund i Karlstad","description_original":"\u00c4r du en social person som trivs med att hj\u00e4lpa anv\u00e4ndare och l\u00f6sa tekniska problem? Rollen passar dig som vill arbeta i en verksamhet d\u00e4r anv\u00e4ndarservice, probleml\u00f6sning och struktur st\u00e5r i fokus.\n Om uppdraget\nVi s\u00f6ker nu en servicedesktekniker till ett konsultuppdrag hos en kund i Karlstad. Du kommer att tillh\u00f6ra kundens IT-avdelning och arbeta med b\u00e5de firstline- och secondline-support. Rollen passar dig som har ett genuint intresse f\u00f6r IT-support, trivs med anv\u00e4ndarkontakt och \u00e4r van vid att l\u00f6sa tekniska problem p\u00e5 ett strukturerat och serviceinriktat s\u00e4tt. Arbetet sker i \u00e4rendehanterinssystem Ivanti samt Matrix42.\nVid behov kan \u00e4ven arbete i IT-avdelningens kundmottagning ing\u00e5. D\u00e4r kommer du framf\u00f6r allt att ge support och praktisk hj\u00e4lp kopplat till mobiltelefoni.\nUppdraget g\u00e4ller fr\u00e5n den 26 oktober 2026 till och med 22 oktober 2027 p\u00e5 heltid.\nArbetstiden \u00e4r 8 timmar per dag och f\u00f6ljer ett schema med arbetstid f\u00f6rlagd mellan 06:50 - 17:00 p\u00e5 vardagar\n Dina arbetsuppgifter\n\nTa emot och hantera IT-\u00e4renden via telefon, chatt och \u00e4rendehanteringssystem.\n\n\nGe firstline- och secondline-support till kundens anv\u00e4ndare.\n\n\nBesvara fr\u00e5gor och fels\u00f6ka problem inom IT och telefoni.\n\n\nKonfigurera och fels\u00f6ka apple-enheter och andra mobila enheter.\n\n\nHantera utbyte av mobila enheter och ge st\u00f6d till anv\u00e4ndare vid \u00f6verg\u00e5ng till nya enheter.\n\n\nTa emot leveranser fr\u00e5n telefonleverant\u00f6rer samt administrera och hantera enheter som ska skickas p\u00e5 reparation.\n\n\nDokumentera och f\u00f6lja upp \u00e4renden i \u00e4rendehanteringssystemet.\n\n\nBidra till en god serviceupplevelse f\u00f6r kundens anv\u00e4ndare.\n\n\n\nDina kvalifikationer\n\nDokumenterad erfarenhet av att ha arbetat heltid med telefonsupport inom firstline-support under minst sex sammanh\u00e4ngande m\u00e5nader inom de senaste tre \u00e5ren.\n\n\nMeriterande\u00a0\n\nErfarenhet av att ha arbetat med IT-relaterade arbetsuppgifter inom kommunal verksamhet.\n\n\nErfarenhet fr\u00e5n servicedesk arbete i en verksamhet med en supportfunktion f\u00f6r fler \u00e4n 300+ anv\u00e4ndare\/kunder\n\n\nEtt intresse och kunskaper inom mobiltelefoni och tekniska produkter\n\n\nErfarenhet och kunskap inom support i f\u00f6ljande:\n\nMicrosoft 365\n\n\nWindows 11\n\n\nApple-produkter och IOS system\n\n\n Vad vi erbjuder dig\nSom konsult hos Bemannia f\u00e5r du:\n\u2b50 En n\u00e4ra kontakt med din konsultchef \u2b50 M\u00f6jlighet till fler sp\u00e4nnande uppdrag \u2b50 Erfarenhet p\u00e5 l\u00e4rorika arbetsplatser d\u00e4r din kompetens g\u00f6r skillnad \u2b50 Trygga anst\u00e4llningsvillko\n\ud83d\udd2d L\u00e4s mer om hur det \u00e4r att vara konsult hos oss h\u00e4r: Att jobba som konsult via Bemannia \nOm ans\u00f6kan\nS\u00f6k tj\u00e4nsten genom att klicka p\u00e5 ans\u00f6k nedan. Ladda g\u00e4rna upp ditt cv i word-format och p\u00e5 svenska.\u00a0Urval och intervjuer sker l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas f\u00f6re sista ans\u00f6kningsdag, som \u00e4r den 9 september 2026.\nVi tar inte emot ans\u00f6kningar via mail men har du specifika fr\u00e5gor kring tj\u00e4nsten besvaras dessa av ansvarig rekryterare, Pernilla G\u00e4rd\u00e9n, pernilla.garden@bemannia.se\nF\u00f6r generella funderingar kring din ans\u00f6kan eller v\u00e5r rekryteringsprocess n\u00e5r du oss under\u00a0kontorstid p\u00e5 0771-845300\n\u00a0Bemannia \u00e4r ett publikt och svensk\u00e4gt bemannings- och rekryteringsf\u00f6retag som tillhandah\u00e5ller kompetent och kvalificerad personal genom uthyrning, rekrytering och personalentreprenader inom Organisation & Ledarskap, PR & Information, Marknad & S\u00e4lj, Ekonomi, Juridik, HR & Personal, Fastighet & Teknik, IT & Data samt Kontor & Administration. Bemannia har ramavtal med merparten av Sveriges Myndigheter och Sveriges kommuner, dess f\u00f6rvaltningar och bolag. Bemannia \u00e4r medlem i Kompetensf\u00f6retagen och \u00e4r ett auktoriserat Bemanningsf\u00f6retag och Rekryteringsf\u00f6retag samt har kollektivavtal med Unionen, Akademikerna, SEKO samt LO och Hotell- och Restauranganst\u00e4lldas f\u00f6rbund. Bemannia \u00e4r certifierat enligt SS-EN ISO 9001:2015, Ledningssystem f\u00f6r kvalitet, SS-EN ISO 14001:2015, Milj\u00f6ledningssystem \u2013 krav och v\u00e4gledning, SS-ISO 45001:2018, Ledningssystem f\u00f6r arbetsmilj\u00f6 och SS-ISO\/IEC 27001:2022 Ledningssystem f\u00f6r informationss\u00e4kerhet\nLedningen f\u00f6r bolaget har varit verksam i branschen i 40 \u00e5r.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Karlstad C","full_address":null,"city":"Karlstad","country":"SE","latitude":59.379452393258,"longitude":13.495806858891},"metadata":{"region":"V\u00e4rmlands l\u00e4n","employer":"BEMANNIA AB (PUBL.)","postcode":"65225","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/career.bemannia.se","employment_type":"contract","occupation_field":"Data\/IT","employer_workplace":"Bemannia","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0771-845300","owner_email":"pernilla.garden@bemannia.se","images":[],"published_at":"2026-08-21T11:22:11+00:00","expires_at":"2027-02-17T23:59:59+00:00","created_at":"2026-08-22T03:19:17+00:00","updated_at":"2026-08-23T02:43:14+00:00"}}