{"data":{"id":212892,"slug":"servicehandlaggare-helpdesk-inom-kundservice-support","type":"job","title":"Service Coordinator \/ Helpdesk in Customer Service Support","description":"Service Coordinator \/ Helpdesk in Customer Service Support\nTSG Solutions Sweden AB\n Location: Bromma, Stockholm\n Scope: Full-time | Employment type: Permanent\n__________________________________________________________________________________\nDo you want to deliver world-class service and be part of a winning team?\nDo you find it exciting to work in a dynamic environment with driven colleagues? Are you motivated by finding professional solutions with high quality? Then we have the role for you!\nAs a service coordinator at TSG Solutions Sweden AB, you will become a key person in our helpdesk center and customer service support. You will have a stimulating job where we invest in your development and give you the opportunity to broaden your knowledge. Behind you is a stable company that is a world leader in the industry \u2013 together we strive to deliver the highest quality service and create customer satisfaction.\n__________________________________________________________________________________\nAbout the role\nAs a service coordinator, your main responsibility is to maximize customer satisfaction and cost optimization through:\nCall handling and work order administration\nPlanning and coordinating service requests\nImprovement work and monitoring of SLA targets\n\nYou are the customer's first point of contact when reporting faults and ensure that assignments are completed on time and in a cost-effective manner. The role involves independent work with great scope for personal initiative and problem-solving.\nYou should also be able to work evenings and weekends one week per month.\n__________________________________________________________________________________\nWhat we offer you\nA cohesive team with driven colleagues\nClose collaboration with management\nA corporate culture where you can make a difference and develop\nAn exciting industry in transition with future solutions\n\n__________________________________________________________________________________\n\n\nExamples of tasks\nOrganize work schedules for technicians\nHandle incoming emails, work orders and calls\nCoordinate and follow up on cases\nEnsure resource planning and optimize capacity\nWork on improving KPIs\nAdministrative tasks such as mail handling\n\n__________________________________________________________________________________\nYour profile\nHigh school education\nCustomer service experience (merit: 1\u20132 years as a service coordinator)\nGood administrative and computer skills\nFluent Swedish and good English\nMerit: Experience with IFS Applications, MS Excel, user support\n\nWe are looking for someone who is thorough, structured and solution-focused. You thrive in a fast-paced environment, handle parallel processes, and are curious and proactive.\n__________________________________________________________________________________\nPractical information\nWork location: Bromma\nStart: When the right candidate is found\nSalary: Fixed monthly salary\nApplication deadline: Interviews are held on a rolling basis. Send in your application today.\n\nApplication: Send your application to christina.findell@tsgnortheurope.com and indicate reference Application service coordinator.\nContact:\n Christina Findell, Customer Service Manager\n Email: christina.findell@tsgnortheurope.com","language":"sv","is_translated":true,"title_original":"Servicehandl\u00e4ggare \/ Helpdesk inom Kundservice Support","description_original":"Servicehandl\u00e4ggare \/ Helpdesk inom Kundservice Support\nTSG Solutions Sweden AB\n Plats: Bromma, Stockholm\n Omfattning: Heltid | Anst\u00e4llningsform: Tillsvidare\n__________________________________________________________________________________\nVill du ge service i v\u00e4rldsklass och vara en del av ett vinnande team?\nTycker du att det \u00e4r sp\u00e4nnande att arbeta i en f\u00f6r\u00e4nderlig milj\u00f6 med drivna kollegor? Drivs du av att hitta proffsiga l\u00f6sningar med h\u00f6g kvalitet? D\u00e5 har vi rollen f\u00f6r dig!\nSom servicekoordinator hos oss p\u00e5 TSG Solutions Sweden AB blir du en nyckelperson i v\u00e5rt helpdeskcenter och kundservicesupport. Du f\u00e5r ett stimulerande arbete d\u00e4r vi satsar p\u00e5 din utveckling och ger dig m\u00f6jlighet att bredda dina kunskaper. Bakom dig har du ett stabilt f\u00f6retag som \u00e4r v\u00e4rldsledande inom branschen \u2013 tillsammans str\u00e4var vi efter att leverera service av h\u00f6gsta kvalitet och skapa toppn\u00f6jdhet hos v\u00e5ra kunder.\n__________________________________________________________________________________\nOm rollen\nI rollen som servicekoordinator har du huvudansvar f\u00f6r att maximera kundn\u00f6jdhet och kostnadsoptimering genom:\nSamtalshantering och arbetsorderadministration\nPlanering och koordinering av service\u00e4renden\nF\u00f6rb\u00e4ttringsarbete och uppf\u00f6ljning av SLA-m\u00e5l\n\nDu \u00e4r kundens f\u00f6rsta kontakt vid felanm\u00e4lan och ser till att uppdrag utf\u00f6rs i tid och p\u00e5 ett kostnadseffektivt s\u00e4tt. Rollen inneb\u00e4r sj\u00e4lvst\u00e4ndigt arbete med stort utrymme f\u00f6r egna initiativ och probleml\u00f6sning.\nDu ska \u00e4ven kunna arbeta kv\u00e4ll och helg en vecka per m\u00e5nad.\n__________________________________________________________________________________\nVi erbjuder dig\nEtt sammansvetsat team med drivna kollegor\nN\u00e4ra samarbete med ledningen\nEn f\u00f6retagskultur d\u00e4r du kan g\u00f6ra skillnad och utvecklas\nEn sp\u00e4nnande bransch i f\u00f6r\u00e4ndring med framtida l\u00f6sningar\n\n__________________________________________________________________________________\n\n\nExempel p\u00e5 arbetsuppgifter\nOrganisera arbetsscheman f\u00f6r tekniker\nHantera inkommande mail, arbetsorder och samtal\nKoordinera och f\u00f6lja upp \u00e4renden\nS\u00e4kerst\u00e4lla resursplanering och optimera kapacitet\nArbeta med f\u00f6rb\u00e4ttring av KPI:er\nAdministrativa uppgifter som exempelvis posthantering\n\n__________________________________________________________________________________\nDin profil\nGymnasial utbildning\nErfarenhet av kundservice (meriterande: 1\u20132 \u00e5r som servicehandl\u00e4ggare)\nGod administrativ vana och datorvana\nFlytande svenska och god engelska\nMeriterande: erfarenhet av IFS Applications, MS Excel, anv\u00e4ndarsupport\n\nVi s\u00f6ker dig som \u00e4r noggrann, strukturerad och l\u00f6sningsfokuserad. Du trivs med h\u00f6gt tempo, parallella processer och \u00e4r nyfiken samt initiativtagande.\n__________________________________________________________________________________\nPraktisk information\nPlaceringsort: Bromma\nStart: N\u00e4r r\u00e4tt kandidat \u00e4r funnen\nL\u00f6n: Fast m\u00e5nadsl\u00f6n\nSista ans\u00f6kningsdag: Intervjuer sker l\u00f6pande. Skicka in din ans\u00f6kan idag. \n\nAns\u00f6kan: Skicka din ans\u00f6kan till christina.findell@tsgnortheurope.com och ange referens Ans\u00f6kan servicekoordinator.\nKontakt:\n Christina Findell, Customer Service Manager\n E-post: christina.findell@tsgnortheurope.com","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"K\u00f6psv\u00e4ngen 26 V\u00e5n 6","full_address":null,"city":"Bromma","country":"SE","latitude":59.354239223913,"longitude":17.951386893301},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"TSG Solutions Sweden AB","postcode":"16867","positions":1,"profession":"Servicehandl\u00e4ggare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.tsg-solutions.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Christina  Findell","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"TSG Solutions Sweden AB","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":0,"bot_views_count":2,"ai_vendor_counts":[],"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"070-4164398","owner_email":"christina.findell@tsgnortheurope.com","images":[],"published_at":"2026-09-15T11:50:05+00:00","expires_at":"2026-10-15T23:59:59+00:00","created_at":"2026-09-16T03:20:16+00:00","updated_at":"2026-09-17T03:55:21+00:00"}}