{"data":{"id":181333,"slug":"servicekoordinator-3","type":"job","title":"Service Coordinator","description":"Are you passionate about helping others? Do you have a heart for service and support?\nWould you like to be part of contributing to KTH's education, research, and collaboration in this key role?\nWe warmly welcome your application.\n\nJob Responsibilities\nYou are offered a key position within our service center team. Currently, the team operates from two service centers on KTH's main campus at Valhallav\u00e4gen. The service center team consists of four colleagues who, like you, are our face to the outside world and are passionate about helping, providing service, and meeting people every day\u2014both behind the computer screen and by staffing the reception.\n\nAs a Service Coordinator, you will assist employees and students with a wide variety of matters and answer numerous questions at the service center\/reception, such as catering orders, receiving visitors, account inquiries, student questions, room bookings, packages and courier services, access card matters, keys, simple purchasing requests, etc.\n\nExamples of services you provide to employees, in addition to those mentioned above, include organizing preparations for new hires and departing employees, coordinating various celebrations, and preparing logistics for guests to the university.\n\nYou will also coordinate smaller events and help visitors to the school with booking and reservations for travel and hotels, as well as handle SINK applications as part of your duties.\n\nYou will continuously work in our case management system. You are expected to document and update procedures as well as work on developing new process descriptions for the unit's areas of responsibility.\n\nThis position requires you to work on-site at KTH's main campus at Valhallav\u00e4gen in Stockholm. The university is located in several buildings on campus, which requires a flexible approach as the work is performed with a focus on being close to operations.\n\nAs of January 1, 2023, operational support at KTH has been coordinated into a single line organization, which means that areas of responsibility and work tasks may be relocated internally as the review continues under the change program being conducted within the university.\n\nQualifications\nRequirements\nYou have appropriate upper secondary education or have studied a subject relevant to the field.\n\nSince you will be working in an international environment where most of the people you serve do not speak Swedish, it is essential that you communicate very well in both Swedish and English, both orally and in writing.\n\nPrevious experience with service-oriented work (reception, switchboard, front desk, customer service)\n\nPersonal Qualities\nYou need to be service-oriented with very good communication skills, as well as initiative-taking and self-directed to get the work done in a functioning daily operation.\n\nYou are organized and passionate about building relationships with and between the different parts of KTH.\n\nYou adapt easily to changing circumstances, can quickly shift your perspective, and see opportunities in change.\n\nWe work in a changing environment with periodic high-pace periods where it is important to be stable and calm in your approach.\n\nMeritorious\nFamiliarity with web-based systems, cloud applications, and MS Office programs is merits as we use several different systems for, for example, case management, invoice flows, travel bookings, personnel information, etc.\n\nExperience with similar work tasks is also merits, especially work in reception and experience with travel bookings as well as handling of SINK applications.\n\nWe will place great emphasis on personal qualities.\n\nBecome Part of KTH\nKTH shapes the future through education, research, and innovation. As a leading international technical university, we play an active role in driving and participating in the transition to a sustainable society. Here you are offered the opportunity to grow and develop in a creative and dynamic workplace with good working conditions and benefits. Equality, diversity, and equal opportunities are a quality issue and an integral part of KTH's values as a university and public authority.\n\nRead more about our benefits and what it is like to work and develop at KTH.\n\nTrade Union Representatives\nContact information for trade union representatives.\n\nApplication\nYou apply via KTH's recruitment system. As an applicant, you are responsible for ensuring that your application is complete when submitted and that the qualifications we request in the announcement are evident in your CV.\n\nYour application must be received by KTH no later than the final application deadline at midnight, CET\/CEST (Central European Time\/Central European Summer Time).\n\nAbout the Employment\nThe employment is temporary according to agreement, but at most until 2027-08-10, with commencement according to agreement.\n\nOther Information\nFor information on the processing of personal data in connection with recruitment.\n\nIt is possible that an employment at KTH is classified as a security class. If this is the case for this particular employment, a security vetting of the applicant will be conducted in accordance with the Security Protection Act (2018:585) with consent. In these cases, a prerequisite for employment is that the applicant passes the security vetting.\n\nTests may be used in this recruitment process.\n\nWe decline direct contact from staffing and recruitment companies as well as sellers of job advertisements.","language":"sv","is_translated":true,"title_original":"Servicekoordinator","description_original":"Brinner du f\u00f6r att hj\u00e4lpa andra? Har du ett hj\u00e4rta f\u00f6r service och support?\nVill du vara med och bidra till KTH:s utbildning, forskning och samverkan i denna nyckelroll?\nVarmt v\u00e4lkommen med din ans\u00f6kan.\u00a0\nArbetsuppgifter\nH\u00e4r erbjuds du att arbeta i en nyckelroll inom v\u00e5rt servicecenterteam, i dagsl\u00e4get arbetar teamet utifr\u00e5n v\u00e5ra tv\u00e5 servicecenter p\u00e5 KTH:s huvudcampus vid Valhallav\u00e4gen. Servicecenterteamet best\u00e5r av fyra kollegor som alla\/du \u00e4r v\u00e5rt ansikte ut\u00e5t och brinner f\u00f6r att hj\u00e4lpa, ge service och m\u00f6ta m\u00e4nniskor varje dag, b\u00e5de bakom datorsk\u00e4rmen samt genom att bemanna receptionen.\nSom servicekoordinator \u00e4r du behj\u00e4lplig till anst\u00e4llda och studenter med en m\u00e4ngd olika \u00e4renden och besvarar allehanda fr\u00e5gor inom servicecenter\/receptionen s\u00e5 som cateringbest\u00e4llningar, ta emot bes\u00f6kare, kontofr\u00e5gor, studentfr\u00e5gor, lokalbokning, paket & bud, passerkorts\u00e4renden, nycklar, enklare ink\u00f6ps\u00e4renden m.m.\nExempel p\u00e5 tj\u00e4nster som du utf\u00f6r till anst\u00e4llda, ut\u00f6ver det som n\u00e4mns ovan, \u00e4r att ordna med\nf\u00f6rberedelser till nyanst\u00e4llda och n\u00e4r anst\u00e4llda slutar, att koordinera olika firanden\u00a0och f\u00f6rbereda det praktiska f\u00f6r g\u00e4ster till skolan.\nDet ing\u00e5r ocks\u00e5 att koordinera mindre event samt hj\u00e4lpa bes\u00f6kare till skolan med best\u00e4llning och\nbokning av resor och hotell samt hantera SINK-ans\u00f6kningar som en del av din tj\u00e4nst.\nDu kommer l\u00f6pande att arbeta i v\u00e5rt \u00e4rendehanteringssystem. Du f\u00f6rv\u00e4ntas dokumentera och\nuppdatera rutiner samt arbeta med att ta fram nya processbeskrivningar f\u00f6r enhetens ansvarsomr\u00e5den.\u00a0\nTj\u00e4nsten inneb\u00e4r att du arbetar p\u00e5 plats vid KTH:s huvudcampus vid Valhallav\u00e4gen i Stockholm. P\u00e5 campus finns skolan i ett flertal byggnader, vilket kr\u00e4ver ett flexibelt arbetss\u00e4tt d\u00e5 arbetet utf\u00f6rs med fokus p\u00e5 att vara verksamhetsn\u00e4ra.\nFr\u00e5n 1 januari 2023 har verksamhetsst\u00f6det p\u00e5 KTH samordnats till en och samma linjeorganisation, vilket betyder att ansvarsomr\u00e5den och arbetsuppgifter kan flyttas om internt i takt med att \u00f6versynen p\u00e5g\u00e5r under f\u00f6r\u00e4ndringsprogrammet som drivs inom universitetet.\u00a0\nKvalifikationer\nKrav\nDu har l\u00e4mplig gymnasieutbildning eller har studerat ett \u00e4mne som \u00e4r relevant f\u00f6r omr\u00e5det.\nD\u00e5 du kommer att arbeta i en internationell milj\u00f6 d\u00e4r merparten av de du servar inte kan svenska, \u00e4r det av stor vikt att du kommunicerar mycket v\u00e4l p\u00e5 b\u00e5de svenska och engelska i tal och skrift.\nTidigare arbete med serviceyrke (reception, v\u00e4xel, frontdesk, kundtj\u00e4nst)\u00a0\n\nPersonliga egenskaper\u00a0\nDu beh\u00f6ver vara serviceinriktad med en mycket god kommunikationsf\u00f6rm\u00e5ga samt\r\n\ninitiativtagande och sj\u00e4lvg\u00e5ende f\u00f6r att f\u00e5 arbetet genomf\u00f6rt i en fungerande vardag.\n\nDu \u00e4r strukturerad och brinner f\u00f6r att bygga relationer med och mellan de olika delarna p\u00e5 KTH.\nDu har l\u00e4tt f\u00f6r att anpassa dig till f\u00f6r\u00e4ndrade omst\u00e4ndigheter, kan snabbt \u00e4ndra ditt syns\u00e4tt och ser m\u00f6jligheter i f\u00f6r\u00e4ndringar.\nVi arbetar i en f\u00f6r\u00e4nderlig milj\u00f6 med periodvis h\u00f6gt tempo d\u00e4r det \u00e4r viktigt att vara stabil och lugn i sitt f\u00f6rh\u00e5llningss\u00e4tt\u00a0\n\nMeriterande\nVana av att arbeta med webbaserade system, molnapplikationer och MS Office-program \u00e4r meriterande d\u00e5 vi anv\u00e4nder oss av flera olika system, f\u00f6r t.ex. \u00e4rendehantering, fakturafl\u00f6de, resebokningar, personalinformation etc.\nErfarenhet av liknande arbetsuppgifter \u00e4r ocks\u00e5 meriterande, speciellt arbete i reception och\r\n\nerfarenhet av resebokningar samt hantering av SINK-ans\u00f6kningar.\u00a0\n\n\nVi kommer att l\u00e4gga stor vikt vid personliga egenskaper.\nBli en del av KTH \u00a0\nKTH formar framtiden genom utbildning, forskning och innovation. Som ett ledande internationellt tekniskt universitet spelar vi en aktiv roll i att driva och medverka i omst\u00e4llningen till ett h\u00e5llbart samh\u00e4lle. H\u00e4r erbjuds du m\u00f6jligheten att v\u00e4xa och utvecklas p\u00e5 en kreativ och dynamisk arbetsplats med goda arbetsvillkor och f\u00f6rm\u00e5ner. J\u00e4mst\u00e4lldhet, m\u00e5ngfald och lika villkor \u00e4r en kvalitetsfr\u00e5ga och en sj\u00e4lvklar del av KTH:s v\u00e4rdegrund som universitet och statlig myndighet.\nL\u00e4s mer om v\u00e5ra f\u00f6rm\u00e5ner och hur det \u00e4r att arbeta och utvecklas p\u00e5 KTH.\nFackliga representanter\nKontaktuppgifter till\u00a0fackliga representanter.\nAns\u00f6kan\nDu ans\u00f6ker via KTH:s rekryteringssystem. Du som s\u00f6kande har ansvaret f\u00f6r att din ans\u00f6kan \u00e4r komplett n\u00e4r den skickas in och att de kvalifikationer vi efterfr\u00e5gar i annonsen framg\u00e5r i ditt CV.\n\u00a0Ans\u00f6kan ska vara KTH tillhanda senast sista ans\u00f6kningsdagen vid midnatt, CET\/CEST (CentralEuropean Time\/Central European Summer Time).\nOm anst\u00e4llningen\u00a0\nAnst\u00e4llningen g\u00e4ller tidsbegr\u00e4nsat enligt avtal, dock l\u00e4ngst tom 2027-08-10, med tilltr\u00e4de\nenligt \u00f6verenskommelse.\u00a0\n\u00d6vrigt\nF\u00f6r information om behandling av personuppgifter i samband med rekrytering.\nDet kan f\u00f6rekomma att en anst\u00e4llning hos KTH \u00e4r placerad i s\u00e4kerhetsklass. Om s\u00e5 \u00e4r fallet f\u00f6r just denna anst\u00e4llning g\u00f6rs en s\u00e4kerhetspr\u00f6vning av s\u00f6kande i enlighet med s\u00e4kerhetsskyddslagen (2018:585) efter samtycke. I dessa fall \u00e4r en f\u00f6ruts\u00e4ttning f\u00f6r anst\u00e4llning att s\u00f6kande blir godk\u00e4nd efter s\u00e4kerhetspr\u00f6vning.\nTester kan komma att till\u00e4mpas i denna rekryteringsprocess.\nVi undanber oss direktkontakt med bemannings- och rekryteringsf\u00f6retag samt f\u00f6rs\u00e4ljare av platsannonser.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Brinellv\u00e4gen 8","full_address":null,"city":"Stockholm","country":"SE","latitude":59.2877928,"longitude":18.0528391},"metadata":{"region":"Stockholms l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"Kungliga Tekniska H\u00f6gskolan","postcode":"10044","positions":1,"profession":"Frontofficepersonal","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.kth.se\/om\/work-at-kth\/lediga-jobb","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Karolin S\u00f6dertun-Zeghbi","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Kungliga Tekniska h\u00f6gskolan,  Verksamhetsst\u00f6det vid KTH","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"meta":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"kasz@kth.se","images":[],"published_at":"2026-09-01T08:16:30+00:00","expires_at":"2026-09-14T23:59:59+00:00","created_at":"2026-09-02T03:15:15+00:00","updated_at":"2026-09-03T02:59:30+00:00"}}