{"data":{"id":179217,"slug":"servicekoordinator-till-luotea","type":"job","title":"Service Coordinator at Luotea!","description":"Are you service-oriented, solution-focused, and passionate about creating positive customer experiences? Do you want a central role where you make a difference for customers, colleagues, and the business every day? Then you could be our next Service Coordinator in Customer Service at Luotea!\nWhen everyday operations run smoothly, when properties are secure, well-maintained, and energy-efficient \u2013 then we know we've done our job. At Luotea, we work every day to create value beyond the surface. We're leading the way toward a smarter tomorrow, and we need you for this mission!\nAbout the Position\nAs a Service Coordinator, you have an important role in ensuring professional and efficient service on the front line for our customers, who are both public and commercial property owners throughout the country.\nYou become a central point of contact between customers and operations, where you're responsible for receiving, prioritizing, and handling incoming cases and inquiries in a solution-oriented and service-focused manner.\nIn this role, you work closely with both customers and colleagues, contributing to delivering our services with high quality every day. You thrive in a dynamic environment where the pace is sometimes fast and where your ability to prioritize and communicate makes a difference.\nYour main responsibilities will be to:\n\nReceive and register incoming calls, emails, and web cases from customers\n\n\nHandle, administer, and follow up on cases in various customer-specific systems\n\n\nMake independent assessments and prioritize cases based on agreed service levels in our customer contracts\n\n\nReport assignment-specific events in accordance with instructions and applicable customer-specific procedures\n\n\nPerform other administrative tasks related to the customer service function\n\n\nContribute to developing and maintaining world-class customer service and team spirit\n\n\nAbout You\nWe're looking for someone with a strong customer focus who is naturally engaged and down-to-earth. You have a genuine interest in helping others and being the important link between customers and our operations units at Luotea. You're someone who takes responsibility for your tasks and enjoys working in a role where structure, communication, and problem-solving are in focus.\nYou have a natural ability to build relationships, collaborate well with others, and contribute to a positive atmosphere in the team. At the same time, you're self-driven and confident in making your own decisions when the situation requires it. To thrive with us, we see that you're motivated by creating a good customer experience and that you stay calm even when the workload is high.\nTo succeed in this role, you need:\n\nHigh school diploma or equivalent\n\n\nAt least 2 years of experience in qualified customer service work\n\n\nGood computer skills and the ability to quickly learn new systems and procedures\n\n\nDocumented administrative experience\n\n\nBasic knowledge in property technology and good understanding of property-related services\n\n\nVery good Swedish language skills, both spoken and written\n\n\nGood English language skills\n\n\nMeritorious\n\nKnowledge of the IFS system and\/or Faciliate\n\n\nWhy You Should Choose Luotea\nNow you have the chance to join a company with a clear development and change strategy. Luotea's customers are public and commercial property owners throughout the country. With us, you become part of a company that dares to lead the way in Facility Management. Luotea employs approximately 1,100 employees across 30 offices throughout the country, and the company's net revenue in 2024 was 1,300 MSEK.\nAt Luotea, you work with wonderful colleagues who bring different experiences and expertise, which together with yours form the foundation of what Luotea is.\nWith our diversity, we complement each other and learn from one another to create a workplace with an atmosphere that is inspiring, developmental, and characterized by collaboration. Many of our employees describe Luotea with the words community, job satisfaction, and expertise \u2013 and we're proud of that.\nWe also offer:\n\nSecure employment through a collective agreement in a company with clear sustainability focus\n\n\nFavorable pension program\n\n\nWellness allowance\n\n\nOpportunity to develop in your role and broaden your expertise through competence development\n\n\n* We're very proud of our sustainability work \u2013 read more about how Luotea works on sustainability issues here: https:\/\/www.luotea.com\/sv-se\/hallbarhet\nApplication\nWe conduct rolling selection and interviews and therefore hope to receive your application as soon as possible. Once you've submitted your application, you'll receive a confirmation email.\nAs part of our recruitment process, we conduct background checks on final candidates.\nIf you have questions about the position, you're welcome to contact responsible recruiter Sara Widforss at sara.widforss@luotea.com or recruiting manager Veronica Asp at veronica.asp@luotea.com\nWe decline all contact from staffing and recruitment companies as well as job advertisement sellers.","language":"sv","is_translated":true,"title_original":"Servicekoordinator till Luotea!","description_original":"\u00c4r du serviceinriktad, l\u00f6sningsorienterad och trivs med att skapa positiva kundupplevelser? Vill du ha en central roll d\u00e4r du varje dag g\u00f6r skillnad f\u00f6r kunder, kollegor och verksamheten? D\u00e5 kan du vara v\u00e5r n\u00e4sta Servicekoordinator inom Kundservice p\u00e5 Luotea!\nN\u00e4r vardagen fungerar som den ska, n\u00e4r fastigheter \u00e4r trygga, v\u00e4lsk\u00f6tta och energieffektiva \u2013 d\u00e5 vet vi att vi har gjort v\u00e5rt jobb. P\u00e5 Luotea arbetar vi varje dag f\u00f6r att skapa v\u00e4rde bortom ytan. Vi leder v\u00e4gen mot en smartare morgondag och i det uppdraget beh\u00f6vs du!\nOm tj\u00e4nsten\nSom Servicekoordinator har du en viktig roll i att s\u00e4kerst\u00e4lla en professionell och effektiv service, i f\u00f6rsta linjen, mot v\u00e5ra kunder som \u00e4r b\u00e5de publika och kommersiella fastighets\u00e4gare runt om i landet.\nDu blir en central kontaktpunkt mellan kund och verksamhet d\u00e4r du ansvarar f\u00f6r att ta emot, prioritera och hantera inkommande \u00e4renden och fr\u00e5gor p\u00e5 ett l\u00f6sningsorienterat och serviceinriktat s\u00e4tt.\nI rollen arbetar du n\u00e4ra b\u00e5de kunder och kollegor och bidrar till att v\u00e5ra tj\u00e4nster levereras med h\u00f6g kvalitet varje dag. Du trivs i en dynamisk milj\u00f6 d\u00e4r tempot stundtals \u00e4r h\u00f6gt och d\u00e4r din f\u00f6rm\u00e5ga att prioritera och kommunicera g\u00f6r skillnad.\nDina huvudsakliga arbetsuppgifter blir att:\n\nTa emot och registrera inkommande samtal, mejl och webb-\u00e4renden fr\u00e5n kunder\n\n\nHantera, administrera och f\u00f6lja upp \u00e4renden i olika kundunika system\n\n\nG\u00f6ra sj\u00e4lvst\u00e4ndiga bed\u00f6mningar och prioritera \u00e4renden utifr\u00e5n avtalade serviceniv\u00e5er i v\u00e5ra kundavtal\n\n\nRapportera uppdragsspecifika h\u00e4ndelser i enlighet med instruktioner och g\u00e4llande kundspecifika rutiner\n\n\nUtf\u00f6ra \u00f6vriga administrativa arbetsuppgifter kopplade till kundservicefunktionen\n\n\nBidra till att utveckla och uppr\u00e4tth\u00e5lla en kundservice och teamanda i v\u00e4rldsklass\n\n\nOm dig\nVi s\u00f6ker dig som har ett starkt kundfokus samt \u00e4r en naturligt engagerad och jordn\u00e4ra person. Du har ett genuint intresse f\u00f6r att hj\u00e4lpa andra och vara den viktiga l\u00e4nken mellan kunder och v\u00e5ra driftenheter p\u00e5 Luotea. Du \u00e4r en person som tar ansvar f\u00f6r dina arbetsuppgifter och som trivs med att arbeta i en roll d\u00e4r struktur, kommunikation och probleml\u00f6sning st\u00e5r i fokus.\nDu har l\u00e4tt f\u00f6r att bygga relationer, samarbetar v\u00e4l med andra och bidrar till en positiv st\u00e4mning i teamet. Samtidigt \u00e4r du sj\u00e4lvg\u00e5ende och trygg i att fatta egna beslut n\u00e4r situationen kr\u00e4ver det. F\u00f6r att trivas hos oss ser vi att du motiveras av att skapa en god kundupplevelse och att du beh\u00e5ller lugnet \u00e4ven n\u00e4r arbetsbelastningen \u00e4r h\u00f6g.\nF\u00f6r att lyckas i rollen beh\u00f6ver du\n\nGymnasieutbildning\n\n\nMinst 2 \u00e5rs erfarenhet fr\u00e5n kvalificerat kundservicearbete\n\n\nGod datorvana samt f\u00f6rm\u00e5ga att snabbt l\u00e4ra dig nya system och rutiner\n\n\nDokumenterad administrativ vana\n\n\nGrundl\u00e4ggande kunskap i fastighetsteknik och god f\u00f6rst\u00e5else f\u00f6r fastighetsn\u00e4ra tj\u00e4nster\n\n\nMycket goda kunskaper i svenska i tal och skrift\n\n\nGoda kunskaper i engelska\n\n\nMeriterande\n\nKunskap inom systemet IFS och\/eller Faciliate\n\n\nD\u00e4rf\u00f6r ska du v\u00e4lja Luotea\nNu har du chansen att kliva in i ett bolag med en tydlig utvecklings- och f\u00f6r\u00e4ndringsstrategi. Luoteas kunder \u00e4r offentliga och kommersiella fastighets\u00e4gare \u00f6ver hela landet. Hos oss blir du en del av ett bolag som v\u00e5gar visa v\u00e4gen inom Facility Management. Luotea syssels\u00e4tter cirka 1 100 medarbetare, f\u00f6rdelat p\u00e5 30 kontor runt om i landet och f\u00f6retagets nettooms\u00e4ttning \u00e5r 2024 var 1 300 MSEK.\nP\u00e5 Luotea f\u00e5r du jobba med h\u00e4rliga kollegor som har olika erfarenheter och kompetenser, vilka tillsammans med dina l\u00e4gger grunden till det som \u00e4r Luotea.\nMed v\u00e5r m\u00e5ngfald kompletterar vi, och l\u00e4r av varandra, f\u00f6r att tillsammans skapa en arbetsplats med en atmosf\u00e4r som \u00e4r inspirerande, utvecklande och pr\u00e4glas av samarbete. M\u00e5nga av v\u00e5ra medarbetare beskriver Luotea med orden gemenskap, arbetsgl\u00e4dje och kompetens \u2013 och det \u00e4r vi stolta \u00f6ver.\nVi erbjuder ocks\u00e5:\n\nTrygg anst\u00e4llning genom kollektivavtal i ett bolag med tydligt h\u00e5llbarhetsfokus\n\n\nF\u00f6rm\u00e5nligt pensionsprogram\n\n\nFriskv\u00e5rdsbidrag\n\n\nM\u00f6jlighet att utvecklas i din roll och bredda din kompetens genom kompetensutveckling\n\n\n* Vi \u00e4r mycket stolta \u00f6ver v\u00e5rt h\u00e5llbarhetsarbete \u2013 l\u00e4s mer om hur Luotea arbetar med fr\u00e5gor inom h\u00e5llbarhet h\u00e4r: https:\/\/www.luotea.com\/sv-se\/hallbarhet\nAns\u00f6kan\nVi g\u00f6r l\u00f6pande urval och intervjuer och \u00f6nskar d\u00e4rf\u00f6r f\u00e5 din ans\u00f6kan s\u00e5 snart som m\u00f6jligt. N\u00e4r du skickat in din ans\u00f6kan f\u00e5r du ett bekr\u00e4ftelsemail.\nSom en del av v\u00e5r rekryteringsprocess genomf\u00f6r vi bakgrundskontroll p\u00e5 slutkandidater.\nHar du fr\u00e5gor om tj\u00e4nsten \u00e4r du v\u00e4lkommen att kontakta ansvarig rekryterare Sara Widforss p\u00e5 sara.widforss@luotea.com eller rekryterande chef Veronica Asp p\u00e5 veronica.asp@luotea.com\nVi undanber oss all kontakt med bemannings- och rekryteringsf\u00f6retag samt f\u00f6rs\u00e4ljare av jobbannonser.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Arm\u00e9gatan 40","full_address":null,"city":"Huvudsta","country":"SE","latitude":59.349107600684,"longitude":17.997408868549},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Luotea FM AB","postcode":"17171","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/karriar.luotea.com","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Luotea ","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"sara.widforss@luotea.com","images":[],"published_at":"2026-08-30T16:48:04+00:00","expires_at":"2027-02-26T23:59:59+00:00","created_at":"2026-09-01T02:52:25+00:00","updated_at":"2026-09-01T03:36:28+00:00"}}