{"data":{"id":179625,"slug":"servicemedarbetare-till-kundcenter","type":"job","title":"Customer Service Representative for Customer Center","description":"We are looking for a customer service representative for our customer center!\n\nYour Workplace\nWelcome to the Customer Center at Karlstad bus station, a central meeting point for travelers where service and customer care are in focus. Here, approximately 10 dedicated employees work together to create a safe and welcoming environment for our customers.\n\nWe are looking for someone who wants to join our team and contribute to world-class customer service! As a temporary hourly employee, you work as needed, primarily during peak hours and when regular staff are absent, sometimes with short notice. We would appreciate it if you could also work during the summer period.\n\nYour Responsibilities\nWorking hours are scheduled and vary according to the Customer Center's opening hours, which are weekdays 07:00-19:00 and weekends and public holidays 10:00-17:00. After completing training, working hours may vary between 0-100%, depending on operational needs. To provide our customers with the best possible service, there is a training period of approximately 6\u20138 weeks during which you need to be available full-time.\n\nYour responsibilities will primarily consist of:\n- Ticket sales and customer service on-site\n- Traffic information and customer service by phone\n- Customer communication via social media\n- Lost and found handling\n- Escort services at the bus station and railway station\n- Hosting both indoors and outdoors\n- Daily inspection of the station's indoor and outdoor environment\n\nYour Knowledge and Competencies\nAs an applicant, you need to have good knowledge of Swedish and English, both spoken and written, as well as experience working with Office applications. We consider it an advantage if you have additional language skills beyond Swedish and English, knowledge of V\u00e4rmland geography, or experience in customer service.\n\nAs a person, you are service-oriented and accommodating with an interest in helping and supporting others. You have good ability to adapt to changing circumstances and see opportunities in change. Furthermore, you are calm, stable, and maintain a professional demeanor even in situations with high work tempo or pressure. You also contribute with creativity by coming up with new ideas and alternative solutions to work-related questions.\n\nAbout Region V\u00e4rmland\nWe are here so that everyone who lives here can feel well and so that our region is attractive and competitive. We make a difference in healthcare, dental care, public transportation, regional development, and culture and education. We meet people at life's greatest moments and in all those everyday moments in between. Our vision is world-class quality of life. Learn more about what it's like to work with us and our benefits, and follow us on social media.\n\nDo you also want to work for everyone in V\u00e4rmland? Welcome to submit your application.\n\nOther Information\nAs of June 7, 2026, the EU's pay transparency directive applies - for increased transparency and fair wages. Information about collective agreements can be found on SKR's website, Collective Agreements - SKR.\n\nIn connection with a possible employment, we may ask you as an applicant to provide a certificate from the police's criminal record register. Before employment in psychiatric care, care for people with disabilities, care for children or young people, the employer conducts a check in the police's suspicion and criminal record register. A result in this register may affect your opportunity for employment.\n\nIf you have a protected identity and wish to submit an application, we ask you to contact the HR Staffing Unit via the Region's main switchboard 010-831 50 00. You will then receive help submitting your application without it being processed in Varbi. Remember to only include information that is relevant to the current position.\n\nIn connection with the recruitment process, Region V\u00e4rmland has taken a position on recruitment channels and marketing. We therefore decline all offers of advertising and recruitment assistance in connection with this advertisement.","language":"sv","is_translated":true,"title_original":"Servicemedarbetare till Kundcenter","description_original":"Vi s\u00f6ker en servicemedarbetare till kundcenter!\nDin arbetsplats\nV\u00e4lkommen till Kundcenter vid Karlstads busstation, en central m\u00f6tesplats f\u00f6r resen\u00e4rer d\u00e4r service och bem\u00f6tande st\u00e5r i fokus. H\u00e4r arbetar cirka 10 engagerade medarbetare som tillsammans skapar en trygg och v\u00e4lkomnande milj\u00f6 f\u00f6r v\u00e5ra kunder.\nVi s\u00f6ker dig som vill bli en del av v\u00e5rt team och bidra till kundservice i v\u00e4rldsklass! Som timvikarie arbetar du vid behov, fr\u00e4mst vid arbetstoppar och n\u00e4r ordinarie personal \u00e4r fr\u00e5nvarande, ibland med kort varsel. Vi ser g\u00e4rna att du \u00e4ven kan arbeta under sommarperioder.\nDina arbetsuppgifter\nArbetstiden \u00e4r schemalagd och varierar utifr\u00e5n Kundcenters \u00f6ppettider, som \u00e4r vardagar kl 07.00-19.00 samt helger och helgdagar kl 10.00-17.00. Efter avslutad uppl\u00e4rning kan arbetstiden variera mellan 0-100 %, beroende p\u00e5 verksamhetens behov. F\u00f6r att ge v\u00e5ra kunder b\u00e4sta m\u00f6jliga service ing\u00e5r en uppl\u00e4rningsperiod p\u00e5 cirka 6\u20138 veckor, d\u00e5 du beh\u00f6ver vara tillg\u00e4nglig p\u00e5 heltid.\nArbetsuppgifterna kommer i huvudsak best\u00e5 av:\nBiljettf\u00f6rs\u00e4ljning och kundservice p\u00e5 plats\nTrafikupplysning och kundservice via telefon\nKommunikation med kunder via sociala medier\nHantering av hittegods\nLedsagarservice p\u00e5 busstation och j\u00e4rnv\u00e4gsstation\nV\u00e4rdskap b\u00e5de inomhus och utomhus\nDaglig kontroll av stationens inv\u00e4ndiga och utv\u00e4ndiga milj\u00f6\n\nDina kunskaper och kompetenser\nDu som s\u00f6ker beh\u00f6ver ha goda kunskaper i svenska och engelska, b\u00e5de i tal och skrift samt vana av att arbeta i Officepaketet. Vi ser det som meriterande om du har fler spr\u00e5kkunskaper ut\u00f6ver svenska och engelska, k\u00e4nnedom av V\u00e4rmlands geografi eller erfarenhet av arbete in kundservice.\nSom person \u00e4r du serviceinriktad och tillm\u00f6tesg\u00e5ende med ett intresse f\u00f6r att hj\u00e4lpa och st\u00f6tta andra. Du har god f\u00f6rm\u00e5ga att anpassa dig till f\u00f6r\u00e4ndrade f\u00f6ruts\u00e4ttningar och ser m\u00f6jligheter i f\u00f6r\u00e4ndring. Vidare \u00e4r du lugn, stabil och beh\u00e5ller ett professionellt f\u00f6rh\u00e5llningss\u00e4tt \u00e4ven i situationer med h\u00f6gt arbetstempo eller press. Du bidrar \u00e4ven med kreativitet genom att komma med nya id\u00e9er och alternativa l\u00f6sningar i arbetsrelaterade fr\u00e5gor.\nOm Region V\u00e4rmland\nVi \u00e4r till f\u00f6r att alla som bor h\u00e4r ska m\u00e5 bra och f\u00f6r att v\u00e5r region ska vara attraktiv och konkurrenskraftig. Vi g\u00f6r skillnad inom h\u00e4lso- och sjukv\u00e5rd, tandv\u00e5rd, kollektivtrafik, regional utveckling och kultur och bildning. Vi m\u00f6ter m\u00e4nniskor i livets st\u00f6rsta stunder och i alla de d\u00e4r vardags\u00f6gonblicken d\u00e4r emellan. V\u00e5r vision \u00e4r livskvalitet i v\u00e4rldsklass. L\u00e4s mer om hur det \u00e4r att jobba hos oss och v\u00e5ra f\u00f6rm\u00e5ner\u00a0och f\u00f6lj oss p\u00e5 sociala medier.\u00a0\nVill du ocks\u00e5 jobba f\u00f6r alla i V\u00e4rmland? V\u00e4lkommen med din ans\u00f6kan.\u00a0\n\u00d6vrigt\nFr\u00e5n 7 juni 2026 g\u00e4ller EU:s l\u00f6netransparensdirektiv - f\u00f6r \u00f6kad \u00f6ppenhet och r\u00e4ttvisa l\u00f6ner. Information om kollektivavtal finns p\u00e5 SKR:s webbplats, Kollektivavtal -SKR\nI samband med eventuell anst\u00e4llning kan vi komma att be dig som s\u00f6kande att l\u00e4mna ett utdrag ur polisens belastningsregister. Inf\u00f6r anst\u00e4llning inom psykiatrisk v\u00e5rd, v\u00e5rd av funktionshindrade, v\u00e5rd av barn eller ungdomar g\u00f6r arbetsgivaren en kontroll i polisens misstanke och belastningsregister. Ett utslag i detta register kan komma att p\u00e5verka din m\u00f6jlighet till anst\u00e4llning.\nHar du skyddad identitet och vill g\u00f6ra en ans\u00f6kan ber vi dig att kontakta Kompetensf\u00f6rs\u00f6rjningsenhet HR via Regionens v\u00e4xel 010-831 50 00. D\u00e5 f\u00e5r du hj\u00e4lp att l\u00e4mna in din ans\u00f6kan utan att den hanteras i Varbi. T\u00e4nk p\u00e5 att endast ta med information som \u00e4r relevant f\u00f6r den aktuella befattningen.\nInf\u00f6r rekryteringsarbetet har Region V\u00e4rmland tagit st\u00e4llning till rekryteringskanaler och marknadsf\u00f6ring. Vi undanber oss d\u00e4rf\u00f6r alla erbjudanden om annonserings- och rekryteringshj\u00e4lp i samband med denna annons.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Region V\u00e4rmland","full_address":null,"city":"Karlstad","country":"SE","latitude":59.3835313,"longitude":13.5229996},"metadata":{"region":"V\u00e4rmlands l\u00e4n","employer":"REGION V\u00c4RMLAND","postcode":"65182","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.regionvarmland.se\/regionvarmland\/jobb-utbildning--forskning\/jobba-med-oss\/lediga-jobb","contact_person":"Sofia Johansson","employment_type":"contract","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Kollektivtrafik, Kund och kommunikation","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":4,"ai_views_count":7,"ai_vendor_counts":{"meta":3,"other":2,"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46108328128","owner_email":"sofia.johansson3@regionvarmland.se","images":[],"published_at":"2026-08-31T09:29:24+00:00","expires_at":"2026-09-20T23:59:59+00:00","created_at":"2026-09-01T02:57:51+00:00","updated_at":"2026-09-04T03:05:54+00:00"}}