{"data":{"id":127558,"slug":"serviceradgivare-tomelilla-2","type":"job","title":"Service Advisor Tomelilla","description":"Service Advisor for Tomelilla\nAre you our next star? We are now hiring at Michelsens Bil for a new colleague to join our team in Tomelilla!\nDo you want a fun, dynamic, and inspiring job in our service department?\nWith us, you will work at an educational workplace, in a great team, where we are driven by providing customers with the best service experience!\nAt Michelsens Bil, you also get the security of being part of a large company with a collective agreement and good development opportunities in a culture characterized by Engagement, Respect, and Sustainability. We offer benefits in the form of appreciated employee discounts and a generous wellness allowance as we care about our employees' health.\n\nJob Description\nAs a service advisor, you are responsible for customer contact throughout the entire process and provide support and guidance. Our customers should feel they have received professional treatment and exceptional service before, during, and after their visit.\nYour main responsibilities will be to: book customers, receive the customer's vehicle, price completed work, and finally review the work performed with the customer when returning their vehicle. You will also work with value-added sales, assess warranty claims, handle customer complaints, manage insurance claims, and guide customers on technical matters. Therefore, we require that you have a strong interest in cars. In addition to your personal customer service, the computer and its systems are your primary work tools.\n\nQualifications\nYou are aware of what good service means.\nHigh stress tolerance.\nPrevious experience from service professions.\nCompleted upper secondary education.\nGood administrative skills.\nComputer proficiency and knowledge of the Office suite.\nYou have at least a B driver's license. Manual transmission is a requirement.\nSwedish language in both speech and writing, and English to be able to read manuals.\nVehicle technical training.\nExperience working in Automaster; CABAS, ELSA, and ETKA.\n\nMeritorious\nDocumented experience in similar positions.\nGreat interest and some experience in the automotive industry.\nExperience and knowledge of any of our brands (Volkswagen, Seat, Skoda, Audi).\n\nPersonal Qualities\nYou are passionate about providing service and always work to exceed customer expectations. You are efficient in your work, take initiative, and have a flexible working style where you can work toward multiple goals simultaneously, even under time pressure.\nIt is important that you are a problem-solver, as in this role you will meet different types of people and situations. You are attentive and know what you need to do to create a personal relationship with the customer and meet their needs.\n\nApplication\nWe will apply continuous selection, which means the position may be filled before the final application deadline!\nMichelsens Bil will conduct, according to the applicable recruitment process in all recruitment, a review of CV\/credentials, references, and background check before employment.\nApplications are made only through the form on michelsensbil.se\nQuestions about the position? Contact Business Manager Aftermarket Jon Nilsson at jon.nilsson@michelsensbil.se","language":"sv","is_translated":true,"title_original":"Servicer\u00e5dgivare Tomelilla","description_original":"Servicer\u00e5dgivare till Tomelilla            \n\u00c4r du v\u00e5r n\u00e4sta stj\u00e4rna? Nu s\u00f6ker vi p\u00e5 Michelsens Bil en ny kollega till v\u00e5rt team i Tomelilla!\nVill du ha ett roligt, fartfyllt och inspirerande jobb hos oss p\u00e5 servicemarknaden?\nHos oss kommer du att arbeta p\u00e5 en l\u00e4rorik arbetsplats, i en h\u00e4rlig grupp, d\u00e4r vi drivs av att ge kunden den b\u00e4sta serviceupplevelse!\nP\u00e5 Michelsens Bil f\u00e5r du \u00e4ven tryggheten av att vara en del i ett stort f\u00f6retag med kollektivavtal samt goda utvecklingsm\u00f6jligheter i en kultur som pr\u00e4glas av Engagemang, Respekt och H\u00e5llbarhet. Vi erbjuder f\u00f6rm\u00e5ner, i form av uppskattade personalrabatter och ett gener\u00f6st friskv\u00e5rdsbidrag d\u00e5 vi v\u00e4rnar om v\u00e5ra anst\u00e4lldas h\u00e4lsa. \nTj\u00e4nstebeskrivning\nI rollen som servicer\u00e5dgivare ansvarar du f\u00f6r kontakten med verkstadens kunder genom hela processen samt ger st\u00f6d och v\u00e4gledning. V\u00e5ra kunder ska f\u00f6re, under och efter sitt bes\u00f6k k\u00e4nna att de f\u00e5tt ett professionellt bem\u00f6tande och en utomordentlig service.\nDina huvudsakliga arbetsuppgifter blir att; boka in kunder, ta emot kundens bil, priss\u00e4tta utf\u00f6rt arbete och slutligen g\u00e5 igenom det utf\u00f6rda arbetet f\u00f6r kunden i samband med utl\u00e4mning av kundens bil. Du kommer \u00e4ven arbeta med merv\u00e4rdesf\u00f6rs\u00e4ljning, bed\u00f6ma garantianspr\u00e5k, bearbeta kundreklamationer, hantera f\u00f6rs\u00e4kringsskador och v\u00e4gleda kunderna i tekniska fr\u00e5gor. D\u00e4rav f\u00f6ruts\u00e4tter vi att du har ett stort intresse f\u00f6r bilar. Ut\u00f6ver ditt personliga kundbem\u00f6tande \u00e4r datorn och dess system dina fr\u00e4msta arbetsverktyg.\nKvalifikationer\nDu \u00e4r medveten om vad god service inneb\u00e4r.\nH\u00f6g stressniv\u00e5.\nTidigare erfarenhet fr\u00e5n serviceyrken.\nGodk\u00e4nd gymnasieutbildning.\nGoda administrativa f\u00e4rdigheter.\nDatorvana samt kunskaper i Officepaketet.\nDu har minst B-k\u00f6rkort. Manuell v\u00e4xell\u00e5da \u00e4r ett krav.\nSvenska spr\u00e5ket i b\u00e5de tal och skrift samt engelska f\u00f6r att kunna l\u00e4sa manualer.\nFordonsteknisktutbildning\nErfarenhet att arbeta i Automaster; CABAS, ELSA och ETKA\n\nMeriterande\nDokumenterad erfarenhet av liknade arbetsuppgifter\nStort intresse och viss erfarenhet fr\u00e5n bilbranschen\nErfarenhet och kunskaper om n\u00e5got av v\u00e5ra m\u00e4rken (Volkswagen, Seat, Skoda, Audi).\n\n\n\nPersonliga egenskaper\nDu brinner f\u00f6r att ge service och arbetar alltid f\u00f6r att \u00f6vertr\u00e4ffa kundens f\u00f6rv\u00e4ntningar. Du \u00e4r effektiv i ditt arbete, tar initiativ och du har ett flexibelt arbetss\u00e4tt d\u00e4r du kan arbeta mot flera m\u00e5l samtidigt, \u00e4ven under tidspress.\nDet \u00e4r viktigt att du \u00e4r en probleml\u00f6sare, d\u00e5 du i tj\u00e4nsten kommer att m\u00f6ta olika typer av m\u00e4nniskor och situationer. Du \u00e4r lyh\u00f6rd och vet vad du beh\u00f6ver g\u00f6ra f\u00f6r att skapa en personlig relation med kunden och tillgodose dennes behov.\nAns\u00f6kan\nVi kommer till\u00e4mpa l\u00f6pande urval vilket inneb\u00e4r att tj\u00e4nsten kan komma att tills\u00e4ttas innan sista ans\u00f6kningsdag!\nMichelsens Bil genomf\u00f6r enligt g\u00e4llande rekryteringsprocess i samtliga rekryteringar en kontroll av CV\/Meritf\u00f6rteckning, vitsord och vandelspr\u00f6vning innan anst\u00e4llning.\nAns\u00f6kan g\u00f6rs enbart genom formul\u00e4r p\u00e5 michelsensbil.se\nFr\u00e5gor om tj\u00e4nsten? Kontakta Aff\u00e4rschef eftermarknad Jon Nilsson p\u00e5 jon.nilsson@michelsensbil.se","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Simrishamnsv\u00e4gen 46","full_address":null,"city":"Tomelilla","country":"SE","latitude":55.5459964,"longitude":13.9459049},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"Michelsens Bil AB","postcode":"27322","positions":1,"profession":"Servicehandl\u00e4ggare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/michelsensbil.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","driving_license":true,"employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Michelsens Bil AB","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":15,"ai_views_count":18,"bot_views_count":2,"ai_vendor_counts":{"meta":6,"other":3,"openai":4,"anthropic":5},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"jon.nilsson@michelsensbil.se","images":[],"published_at":"2026-07-22T11:19:55+00:00","expires_at":"2026-09-30T23:59:59+00:00","created_at":"2026-07-23T03:15:34+00:00","updated_at":"2026-09-19T02:57:51+00:00"}}