{"data":{"id":171155,"slug":"sjalvstandig-kundservice-medarbetare-till-vaxande-sportbolag","type":"job","title":"Independent Customer Service Representative for Growing Sports Company","description":"Invite is growing globally and is looking for an engaged and service-oriented colleague to work primarily full-time with customer management and support for new and existing customers.\n\nAbout Invite\nInvite is an exciting company with ambitious growth plans. We have offices in Oslo and Lund with customers around the world. Our product portfolio includes Cup Manager and Superinvite, among others.\nCup Manager is used by over a thousand sports tournaments in Sweden, Norway, Denmark, and around the world to manage everything from registrations to match schedules and results. Superinvite is a leading solution in Norway for collecting fees for training and football camps.\n\nAbout Support at Invite\nWe have very high ambitions when it comes to our support. We don't just answer questions from a script\u2014we also have an advisory role for our customers. It's about understanding the customer's wishes and needs, and converting that into an appropriate system configuration, or recommending a good work process. We know most of our customers by name, and we believe that good relationships lead to trust and good business. We are a small team that gets along very well together; for us, it's important to grow with the right colleagues.\n\nKey Responsibilities\nProvide first-line support via phone, chat, and email.\nHold scheduled video meetings with customers for in-depth advice, problem-solving, and training, such as when scheduling tournaments.\nHold video meetings with potential customers to sell and demonstrate the systems.\nActively follow up on tournaments during their lifecycle\u2014registration, match schedule, execution, for example.\n\nWe are Looking for Someone Who Is\nIndependent, organized, thorough, and engaged. You are service-minded and have the ability to put yourself in the customer's situation. You are a good communicator who can get your message across effectively and be understood by the recipient. You are curious and have a desire to constantly develop.\nYou believe, just as we do, that strength lies in the details, and you have the ability and willingness to go that extra mile in every customer interaction. You are good at capturing, documenting, and structuring the feedback you receive in your contact with customers.\nWe work with freedom under responsibility, so you should be comfortable making your own decisions and taking your own initiatives in your workday.\n\nTo be a good fit with us, we believe you\nHave a few years of experience working with customers or in service.\nLove working with people and find it enjoyable to deliver good service.\nAre comfortable working in different IT systems.\nThrive in an environment of change where you can influence directions and procedures yourself.\nCommunicate fluently in Swedish and English, both spoken and written. You have the ability to read and understand Danish and Norwegian. Additional languages are an advantage as we are expanding internationally.\nTake your own initiatives to develop and learn more.\nHave experience in sales, as we give demonstrations of the programs to new customers.\nEnjoy meeting our customers at our annual conference in Lund; perhaps you also have event planning experience and want to be part of conference planning.\n\nWhat We Can Offer\nYoung and dynamic environment.\nDevelopment opportunities.\nA daily routine where we think outside the box.\nFreedom under responsibility.\nExciting and varied tasks.\nFresh office spaces with parking and close proximity to bus and tram.\nA cozy caf\u00e9 just outside the entrance and two really good lunch restaurants within walking distance.\nAfter the training period, there is an opportunity to work partially from home. On Tuesdays, we all meet at the office.\nSecure and permanent employment at a company with solid finances.","language":"sv","is_translated":true,"title_original":"Sj\u00e4lvst\u00e4ndig kundservice-medarbetare till v\u00e4xande sportbolag","description_original":"Invite v\u00e4xer globalt och s\u00f6ker d\u00e4rf\u00f6r en engagerad och serviceinriktad kollega som i f\u00f6rsta hand skall arbeta heltid med kundhantering och support till nya och existerande kunder.\nOm Invite\nInvite \u00e4r ett sp\u00e4nnande f\u00f6retag med stora tillv\u00e4xtambitioner. Vi har avdelningar i Oslo och Lund med kunder runt om i v\u00e4rlden. I produktportf\u00f6ljen finns bland annat Cup Manager och Superinvite.\nCup Manager anv\u00e4nds av \u00f6ver tusen idrottsturneringar i Sverige, Norge, Danmark och resten av v\u00e4rlden f\u00f6r att administrera allt fr\u00e5n anm\u00e4lningar till spelschema och resultat. Superinvite \u00e4r en ledande l\u00f6sning i Norge f\u00f6r att samla in avgifter f\u00f6r t.ex. tr\u00e4ningar och fotbollsl\u00e4ger.\nOm supporten p\u00e5 Invite\nVi har en mycket h\u00f6g ambitionsniv\u00e5 n\u00e4r det g\u00e4ller v\u00e5r support. Vi svarar inte bara p\u00e5 fr\u00e5gor enligt ett manus utan har ocks\u00e5 en r\u00e5dgivande roll f\u00f6r v\u00e5ra kunder. Det handlar om att f\u00f6rst\u00e5 kundens \u00f6nskem\u00e5l och behov, och omvandla det till en passande konfiguration i systemet, eller att rekommendera en bra arbetsprocess. De flesta av v\u00e5ra kunder k\u00e4nner vi vid namn och vi tror att goda relationer leder till f\u00f6rtroende och bra aff\u00e4rer. Vi \u00e4r en liten grupp som trivs v\u00e4ldigt bra tillsammans, f\u00f6r oss \u00e4r det viktigt att v\u00e4xa med r\u00e4tt kollegor.\nHuvudsakliga arbetsuppgifter\nGe first line-support p\u00e5 telefon, chatt och e-post.\nH\u00e5lla bokade videom\u00f6ten med kunder f\u00f6r djupare r\u00e5dgivning, probleml\u00f6sning och utbildning, exempelvis vid schemal\u00e4ggning av turneringar.\nH\u00e5lla videom\u00f6ten med potentiella kunder f\u00f6r att s\u00e4lja och demonstrera systemen.\nAktiv uppf\u00f6ljning av turneringar under deras livscykel \u2013 anm\u00e4lan, spelschema, genomf\u00f6rande, som exempel.\n\n\n\nVi s\u00f6ker efter dig som \u00e4r sj\u00e4lvst\u00e4ndig, organiserad, noggrann och engagerad. Du \u00e4r serviceminded och har en f\u00f6rm\u00e5ga att s\u00e4tta dig in i kundens situation. Du \u00e4r en god kommunikat\u00f6r som kan f\u00e5 fram ditt budskap p\u00e5 ett effektivt s\u00e4tt och bli f\u00f6rst\u00e5dd av mottagaren. Du \u00e4r nyfiken och har en vilja att st\u00e4ndigt utvecklas.\nDu tycker precis som vi att styrkan ligger i detaljerna och har f\u00f6rm\u00e5gan och viljan att g\u00f6ra det d\u00e4r lilla extra i varje kundkommunikation. Du \u00e4r duktig p\u00e5 att f\u00e5nga upp, dokumentera och strukturera den feedback du f\u00e5r i din kontakt med kunderna.\nVi arbetar med frihet under ansvar, s\u00e5 du ska trivas med att fatta egna beslut och ta egna initiativ i din arbetsdag.\nF\u00f6r att passa hos oss tror vi att du\nHar n\u00e5gra \u00e5rs erfarenhet av arbete med kunder eller service sedan tidigare.\n\u00c4lskar att arbeta med m\u00e4nniskor och tycker det \u00e4r roligt att leverera god service.\n\u00c4r bekv\u00e4m med att arbeta i olika IT-system.\nTrivs i en milj\u00f6 under f\u00f6r\u00e4ndring d\u00e4r du sj\u00e4lv kan p\u00e5verka riktningar och rutiner.\nKommunicerar obehindrat p\u00e5 svenska och engelska i b\u00e5de tal och skrift. Du har f\u00f6rm\u00e5ga att l\u00e4sa och f\u00f6rst\u00e5 danska och norska. Fler spr\u00e5k \u00e4r en f\u00f6rdel d\u00e5 vi satsar internationellt.\nTar egna initiativ f\u00f6r att utvecklas och l\u00e4ra dig mer.\nHar erfarenhet av f\u00f6rs\u00e4ljning, d\u00e5 vi h\u00e5ller demonstrationer av programmen f\u00f6r nya kunder.\nTycker om att m\u00f6ta v\u00e5ra kunder p\u00e5 v\u00e5r \u00e5rliga konferens i Lund, kanske har du \u00e4ven erfarenhet av eventplanering och vill vara en del av konferensplaneringen.\n\n\n\nDetta kan vi erbjuda\nUng och dynamisk milj\u00f6.\nUtvecklingsm\u00f6jligheter.\nEn vardag d\u00e4r vi t\u00e4nker utanf\u00f6r boxen.\nFrihet under ansvar.\nSp\u00e4nnande och varierande arbetsuppgifter.\nFr\u00e4scha kontorslokaler med parkering och n\u00e4rhet till buss och sp\u00e5rvagn.\nEtt mysigt caf\u00e9 strax utanf\u00f6r entr\u00e9d\u00f6rren och tv\u00e5 riktigt bra lunchrestauranger p\u00e5 n\u00e4ra avst\u00e5nd.\nEfter uppl\u00e4rningsperiod finns det m\u00f6jlighet att delvis arbeta hemifr\u00e5n. P\u00e5 tisdagar tr\u00e4ffas vi alla p\u00e5 kontoret.\nTrygg och fast anst\u00e4llning p\u00e5 ett f\u00f6retag med solid ekonomi.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Mobilv\u00e4gen 10 BV","full_address":null,"city":"Lund","country":"SE","latitude":55.712493892654,"longitude":13.208947065224},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"CupManager i Lund Filial","postcode":"22362","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/cupmanager.net","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Petronella Liljedahl","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Cupmanager i Lund Filial","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":3,"ai_views_count":7,"ai_vendor_counts":{"meta":2,"other":2,"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"petronella@cupmanager.net","images":[],"published_at":"2026-08-25T08:55:15+00:00","expires_at":"2026-09-24T23:59:59+00:00","created_at":"2026-08-26T02:58:18+00:00","updated_at":"2026-09-02T02:59:22+00:00"}}