{"data":{"id":157239,"slug":"sjukhustelefonist-servicecenter-umea","type":"job","title":"Hospital Switchboard Operator, Service Center, Ume\u00e5","description":"Region V\u00e4sterbotten works to strengthen good health and sustainable development together. We take responsibility for equitable welfare and ensure that research and innovation deliver results.\n\nDigitalization and Service is a business area created to better and more efficiently support Healthcare. We aim to enable more time for care through smart service solutions and digitalization. Digital solutions and innovations are an important part of meeting future challenges in healthcare, and Region V\u00e4sterbotten is at the forefront. We work in close collaboration with Healthcare and have a strong relationship. We want to be a modern and flexible workplace with many different capabilities to meet future needs. Currently, five operations are included in the business area, and we are present throughout the region with operations at all three hospitals in V\u00e4sterbotten. We have exciting and challenging work ahead of us\u2014together we are strong!\n\nService Center is a unit within Region V\u00e4sterbotten's Digitalization and Service organization that offers and delivers value-creating services to the region's employees, patients, and citizens. Through high availability, efficient processes, and world-class customer service, we create the conditions for a positive experience of us as both a healthcare provider and employer.\n\nCustomer Service is one of four departments within Service Center and is responsible for, among other things, switchboard and alarm services. Through high availability, efficient processes, and world-class customer service, we create the conditions for a positive experience of us as both a healthcare provider and employer.\n\nWould you like a job where you make a difference every day and are the hub of communication? We are now seeking a colleague for our switchboard and alarm service!\n\n2 position(s).\n\nDUTIES\nAs a switchboard operator with us, you provide important service and enable actions that impact many.\n\nIn your role as a switchboard operator, you are a central part of Region V\u00e4sterbotten and ensure that the right people get the right information at the right time. You are the hub\u2014the person who connects internal and external calls, relays critical alarms such as medical alarms, break-in and operational alarms, and handles orders such as sign language interpretation and contact with security companies in preparation for helicopter landings. You also register fault reports in IT systems and contribute to smooth operations 24\/7.\n\nThe switchboard is open 24\/7, year-round. Working hours are variable, meaning you will work days, nights, evenings, and weekends according to the established schedule.\n\nFor the alarm service, approved authorization is required; therefore, a 6-month probationary period will be applied.\n\nQUALIFICATIONS\nWe are looking for someone with a few years of experience in customer and service-oriented work who enjoys juggling multiple tasks. If you have experience with alarm handling or working at a larger switchboard, that's a plus. The computer is your primary work tool, so you need to be comfortable with technology. We also want you to have good oral and written skills in Swedish and be able to express yourself well in English\u2014if you speak additional languages, that is a merit.\n\nTo succeed in this role, you need to be service-oriented, attentive, and communicative. You are thorough, take responsibility, and have the ability to stay calm when many things happen at once. In the switchboard, several critical situations can occur simultaneously\u2014your strength is prioritizing quickly and acting with focus. You enjoy working as part of a team but are equally comfortable working independently.\n\nDoes this sound like you? Then we warmly welcome you to submit your application today!\n\nEmployment type: Permanent employment.\nDuration: Indefinite, start date: By agreement.\nWorking hours: Shift schedule.\n\nRead more about our benefits for employees on our website\n\nhttps:\/\/www.regionvasterbotten.se\/nar-du-jobbar-hos-oss\/formaner\n\nWe strive for equal gender distribution and view diversity as a strength. We therefore welcome applications from candidates with different backgrounds.\n\nIn connection with our recruitment process, we have made decisions regarding recruitment channels and marketing. We therefore politely decline contact from media sales representatives, recruitment sites, and similar.\n\nIf you have a protected identity and wish to apply, please contact the recruiting manager and then submit your application documents by mail.","language":"sv","is_translated":true,"title_original":"Sjukhustelefonist, Servicecenter, Ume\u00e5","description_original":"Region V\u00e4sterbotten arbetar f\u00f6r att god h\u00e4lsa och h\u00e5llbar utveckling ska st\u00e4rka varandra. Vi tar ansvar f\u00f6r en j\u00e4mlik v\u00e4lf\u00e4rd och f\u00f6r att forskning och innovation ger resultat.\n\nDigitalisering och Service \u00e4r ett verksamhetsomr\u00e5de som skapats f\u00f6r att \u00e4nnu b\u00e4ttre och mer effektivt st\u00f6dja H\u00e4lso- och sjukv\u00e5rden. Vi vill m\u00f6jligg\u00f6ra mer tid till v\u00e5rd genom smarta servicel\u00f6sningar och digitalisering. Digitala l\u00f6sningar och innovationer \u00e4r en viktig del f\u00f6r att klara morgondagens utmaningar f\u00f6r sjukv\u00e5rden och d\u00e4r ligger Region V\u00e4sterbotten i framkant. Vi arbetar i n\u00e4ra samarbete med H\u00e4lso-och sjukv\u00e5rden och har en stark relation. Vi vill vara en modern och flexibel arbetsplats med m\u00e5nga olika f\u00f6rm\u00e5gor som kan tillgodose framtidens behov. I dagsl\u00e4get ing\u00e5r fem verksamheter i verksamhetsomr\u00e5det, vi finns i hela l\u00e4net med verksamhet p\u00e5 alla tre sjukhusen i V\u00e4sterbotten. Vi har ett sp\u00e4nnande och utmanade arbete framf\u00f6r oss, tillsammans \u00e4r vi starka!\n\nServicecenter \u00e4r en enhet som ing\u00e5r i Region V\u00e4sterbotten Digitalisering och Service organisation som erbjuder och levererar v\u00e4rdeskapande servicetj\u00e4nster till regionens medarbetare, patienter och medborgare. Genom h\u00f6g tillg\u00e4nglighet, effektiva processer och bem\u00f6tande i v\u00e4rldsklass skapar vi f\u00f6ruts\u00e4ttningar f\u00f6r en god upplevelse av oss som b\u00e5de v\u00e5rdgivare och arbetsgivare.\n\nKundtj\u00e4nstservice \u00e4r en av fyra avdelningar inom Servicecenter och \u00e4r ansvarig f\u00f6r bland annat v\u00e4xel- och larmtj\u00e4nst. Genom h\u00f6g tillg\u00e4nglighet, effektiva processer och bem\u00f6tande i v\u00e4rldsklass skapar vi f\u00f6ruts\u00e4ttningar f\u00f6r en god upplevelse av oss som b\u00e5de v\u00e5rdgivare och arbetsgivare.\u00a0\u00a0\n\nVill du ha ett arbete d\u00e4r du g\u00f6r skillnad varje dag och \u00e4r navet i kommunikationen? Vi s\u00f6ker nu en kollega till v\u00e4xel- och larmtj\u00e4nsten!\r\n\r\n2 plats(er). \r\n\r\nARBETSUPPGIFTER\r\nSom telefonist hos oss ger du viktig service och m\u00f6jligg\u00f6r insatser som p\u00e5verkar m\u00e5nga.\n\nI rollen som telefonist \u00e4r du en central del av Region V\u00e4sterbotten och ser till att r\u00e4tt personer f\u00e5r r\u00e4tt information i r\u00e4tt tid. Du \u00e4r spindeln i n\u00e4tet den som kopplar interna och externa samtal, f\u00f6rmedlar kritiska larm som medicinska larm, inbrotts- och driftlarm, och hanterar best\u00e4llningar som teckentolkning och kontakt med vaktbolag inf\u00f6r helikopterlandningar. Du registrerar \u00e4ven felanm\u00e4lningar i IT-system och bidrar till att verksamheten fungerar smidigt dygnet runt.\n\nV\u00e4xeln \u00e4r \u00f6ppen dygnet runt, \u00e5ret runt. Arbetstiderna \u00e4r varierande vilket inneb\u00e4r att man jobbar dag, natt, kv\u00e4ll och helg enligt g\u00e4llande schema.\n\nF\u00f6r larmtj\u00e4nsten kr\u00e4vs godk\u00e4nd auktorisering, d\u00e4rf\u00f6r kommer 6 m\u00e5naders provanst\u00e4llning att till\u00e4mpas.\r\n\r\nKVALIFIKATIONER\r\nVi s\u00f6ker dig som har n\u00e5gra \u00e5rs erfarenhet fr\u00e5n kund- och serviceorienterad verksamhet och som trivs med att ha m\u00e5nga bollar i luften. Har du arbetat med larmhantering eller i en st\u00f6rre telev\u00e4xel \u00e4r det ett plus. Datorn \u00e4r ditt fr\u00e4msta arbetsverktyg, s\u00e5 du beh\u00f6ver ha god datavana. Vi vill \u00e4ven att du som s\u00f6ker har goda muntliga och skriftliga kunskaper i svenska och kan uttrycka dig v\u00e4l p\u00e5 engelska, kan du fler spr\u00e5k \u00e4r det meriterande.\n\nF\u00f6r att lyckas i rollen beh\u00f6ver du vara serviceinriktad, lyh\u00f6rd och kommunikativ. Du \u00e4r noggrann, tar ansvar och har f\u00f6rm\u00e5gan att beh\u00e5lla lugnet n\u00e4r det h\u00e4nder mycket p\u00e5 en g\u00e5ng. I v\u00e4xeln kan flera kritiska situationer uppst\u00e5 samtidigt din styrka \u00e4r att prioritera snabbt och agera med fokus. Du trivs med att samarbeta i team men \u00e4r lika trygg med att arbeta sj\u00e4lvst\u00e4ndigt.\n\nL\u00e5ter det h\u00e4r som dig? D\u00e5 \u00e4r du varmt v\u00e4lkommen att skicka in din ans\u00f6kan redan idag!\r\n\r\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning.\r\nVaraktighet: Tillsvidare, tilltr\u00e4de: Enligt \u00f6verenskommelse.\r\nArbetstid: Schema.\r\n\r\nL\u00e4s mer om v\u00e5ra f\u00f6rm\u00e5ner f\u00f6r dig som jobbar med oss p\u00e5 webbsidan\n\nhttps:\/\/www.regionvasterbotten.se\/nar-du-jobbar-hos-oss\/formaner\n\nVi str\u00e4var efter en j\u00e4mn k\u00f6nsf\u00f6rdelning och ser m\u00e5ngfald som en styrka och v\u00e4lkomnar d\u00e4rf\u00f6r s\u00f6kande med olika bakgrund.\n\nInf\u00f6r rekryteringsarbetet har vi tagit st\u00e4llning till rekryteringskanaler och marknadsf\u00f6ring. Vi undanbeder oss d\u00e4rf\u00f6r best\u00e4mt kontakt med medies\u00e4ljare, rekryteringssajter och liknande.\n\nOm du har skyddad identitet och vill ans\u00f6ka s\u00e5 kontaktar du rekryterande chef och skickar sedan in dina ans\u00f6kningshandlingar via post.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":null,"full_address":null,"city":"ume\u00e5","country":"SE","latitude":63.7970413,"longitude":20.2816791},"metadata":{"region":"V\u00e4sterbottens l\u00e4n","duration":"Tills vidare","employer":"REGION V\u00c4STERBOTTEN","postcode":"90185","positions":2,"profession":"V\u00e4xeltelefonist","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Camilla   Liljendahl","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Administration, ekonomi, juridik","employer_workplace":" Region V\u00e4sterbotten, Servicecenter VB","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"camilla.liljendahl@regionvasterbotten.se","images":[],"published_at":"2026-08-17T01:35:37+00:00","expires_at":"2026-09-06T23:59:59+00:00","created_at":"2026-08-17T03:14:23+00:00","updated_at":"2026-08-19T03:36:23+00:00"}}