{"data":{"id":151048,"slug":"software-engineer-customer-service-experience","type":"job","title":"Software Engineer, Customer Service Experience","description":"General Description of the Role\n\nWe are looking for a Frontend\/Fullstack Software Engineer (frontend-heavy) to join our Customer Service Experience (CSX) team. CSX builds and operates the internal back-office tools that customer support and fraud prevention agents rely on every day to keep our marketplaces safe and efficient.\n\nYou will work in an autonomous product team where your contributions have direct, visible impact. The team owns the full stack - from the React\/TypeScript frontend built on our shared WARP design system (warp-ds.github.io\/docs\/), to the Kotlin backend powered by CQRS event sourcing and domain-driven design. We are in the process of expanding CSX into the central hub for all back-office UI and workflows across the organization, which means there is significant room to shape both the product and the technical direction.\n\nThis is a hands-on engineering role in a team that values pragmatism, ownership, and shipping over process. You will collaborate closely with your Engineering Manager, Product Manager, Designer, and Engineering peers, with a short feedback loop from ideation to production.\n\nMain Responsibilities\n\nDesign, build, and maintain user-facing features in the CSX domain - Including our React\/TypeScript frontend as well as any other user interface solutions we deliver\nEnsuring a polished and efficient experience for our internal users\nContribute to the Kotlin backend - building APIs, integrating with downstream services, and evolving our event-sourced architecture\nTake ownership of features end-to-end: from technical design through implementation, testing, deployment, and monitoring\nCollaborate with Product and Design to translate user needs into well-crafted solutions, using the WARP design system (warp-ds.github.io\/docs\/) as the foundation\nImprove developer experience, tooling, and code quality within the team\nParticipate in on-call rotations and incident response for the services we own\nContribute to the team's strategic evolution as CSX grows its scope to cover more back-office domains (moderation tools, claims handling, compliance workflows)\n\n\nRelevant Qualifications & Experiences\n\nSolid experience with modern frontend development: React, TypeScript, and component-based architectures\nExperience with backend development or willingness to learn\nComfortable working across the full stack - you do not need to be an expert in everything, but you are curious and willing to go where the problem is\nFamiliarity with modern development practices: CI\/CD, automated testing, code review, trunk-based development\nExperience building internal tools or back-office applications\nExperience with design systems\n\n\nPersonal Attributes\n\nSelf-driven and comfortable with autonomy - you thrive in a small team where you own your work and make decisions\nPragmatic problem solver who favors shipping over perfection, while maintaining quality where it matters\nCollaborative and communicative - you share context, ask for help, and give constructive feedback\nCurious about the domain and the users - you want to understand the \"why\" behind what you build\nComfortable with ambiguity and change - CSX is evolving, and you see that as an opportunity rather than a risk\nSolution-oriented mindset - you think in terms of user outcomes, not specific technologies. While the current stack is React\/TypeScript, you recognize that the best interface for a workflow might be a traditional UI, an AI agent, a CLI tool, or something entirely new\nForward-leaning and eager to adopt new technologies - We always strive to raise the bar of what small teams can deliver and to solve our problems in the most efficient way possible.\n\n\nGOT YOUR ATTENTION? Apply now! We will review applications continuously as they come in. The deadline for this role is 30th August 2026\n\nA few words from Engineering Manager, Alexander Thor\u00e9n:\n\n\"CSX is a highly specialized and fast-moving team, leveraging the bleeding edge of technology to deliver efficient workflows for our customer-service agents and internal users. Since our user base consists of our direct colleagues, we are able to stay highly innovative in how we deliver solutions. We have full control of our product and enjoy the trust from our users to ensure their work is as fast and efficient as possible. It's quite an exhilarating experience going from an idea to a full-fledged product feature within a day!\"\n\nQUESTIONS? Alexander Thor\u00e9n, Senior Engineering Manager, is happy to tell you more about the daily work and answer any questions you may have via LinkedIn \/ alexander.thoren@vend.com\n\nAt Vend, our mission is simple: Smart choices made easy.\n\nWe're here to make sustainable living effortless through seamless digital experiences. As part of a dynamic family of marketplaces, including FINN, Blocket, Tori, Bytbil, Oikotie, Bilbasen, and DBA, we connect people with services and products that matter.\n\nDriven by purpose and curiosity, we constantly evolve to meet today's needs and shape a smarter, more sustainable tomorrow.\n\nAt Vend, your time matters. We want you to explore new paths to smarter. Be curious with technology and lean forward. Dare to try, learn, and try again, as we innovate, grow and succeed together. Because your time matters. And when spent wisely, it creates value for you, for Vend, and society as a whole.","language":"sv","is_translated":true,"title_original":"Software Engineer, Customer Service Experience","description_original":"General Description of the Role\n\nWe are looking for a Frontend\/Fullstack Software Engineer (frontend-heavy) to join our Customer Service Experience (CSX) team. CSX builds and operates the internal back-office tools that customer support and fraud prevention agents rely on every day to keep our marketplaces safe and efficient.\n\nYou will work in a autonomous product team where your contributions have direct, visible impact. The team owns the full stack - from the React\/TypeScript frontend built on our shared WARP design system (warp-ds.github.io\/docs\/), to the Kotlin backend powered by CQRS event sourcing and domain-driven design. We are in the process of expanding CSX into the central hub for all back-office UI and workflows across the organization, which means there is significant room to shape both the product and the technical direction.\n\nThis is a hands-on engineering role in a team that values pragmatism, ownership, and shipping over process. You will collaborate closely with your Engineering Manager, Product Manager, Designer, and Engineering peers, with a short feedback loop from ideation to production.\n\nMain Responsibilities\n\nDesign, build, and maintain user-facing features in the CSX domain - Including our React\/TypeScript frontend as well as any other user interface solutions we deliver\nEnsuring a polished and efficient experience for our internal users\nContribute to the Kotlin backend - building APIs, integrating with downstream services, and evolving our event-sourced architecture\nTake ownership of features end-to-end: from technical design through implementation, testing, deployment, and monitoring\nCollaborate with Product and Design to translate user needs into well-crafted solutions, using the WARP design system (warp-ds.github.io\/docs\/) as the foundation\nImprove developer experience, tooling, and code quality within the team\nParticipate in on-call rotations and incident response for the services we own\nContribute to the team\u2019s strategic evolution as CSX grows its scope to cover more backoffice domains (moderation tools, claims handling, compliance workflows)\n\n\nRelevant Qualifications & Experiences\n\nSolid experience with modern frontend development: React, TypeScript, and component-based architectures\nExperience with backend development or willingness to learn\nComfortable working across the full stack - you do not need to be an expert in everything, but you are curious and willing to go where the problem is\nFamiliarity with modern development practices: CI\/CD, automated testing, code review, trunk-based development\nExperience building internal tools or back-office applications\nExperience with design systems\n\n\nPersonal Attributes\n\nSelf-driven and comfortable with autonomy - you thrive in a small team where you own your work and make decisions\nPragmatic problem solver who favors shipping over perfection, while maintaining quality where it matters\nCollaborative and communicative - you share context, ask for help, and give constructive feedback\nCurious about the domain and the users - you want to understand the \u201cwhy\u201d behind what you build\nComfortable with ambiguity and change - CSX is evolving, and you see that as an opportunity rather than a risk\nSolution-oriented mindset - you think in terms of user outcomes, not specific technologies. While the current stack is React\/TypeScript, you recognize that the best interface for a workflow might be a traditional UI, an AI agent, a CLI tool, or something entirely new\nForward-leaning and eager to adopt new technologies - We always strive to raise the bar of what small teams can deliver and to solve our problems in the most efficient way possible.\n\n\nGOT YOUR ATTENTION?Apply now! We will review applications continuously as they come in. The deadline for this role is 30th August 2026\n\nA few words from Engineering Manager, Alexander Thor\u00e9n:\n\n\"CSX is a highly specialized and fast-moving team, leveraging the bleeding edge of technology to deliver efficient workflows for our customer-service agents and internal users. Since our user base consists of our direct colleagues, we are able to stay highly innovative in how we deliver solutions. We have full control of our product and enjoy the trust from our users to ensure their work is as fast and efficient as possible. It's quite an exhilarating experience going from an idea to a full-fledged product feature within a day!\"\n\nQUESTIONS?Alexander Thor\u00e9n, Senior Engineering Manager, is happy to tell you more about the daily work and answer any questions you may have via LinkedIn \/ alexander.thoren@vend.com\n\nAt Vend, our mission is simple: Smart choices made easy.\n\nWe\u2019re here to make sustainable living effortless through seamless digital experiences. As part of a dynamic family of marketplaces, including FINN, Blocket, Tori, Bytbil, Oikotie, Bilbasen, and DBA, we connect people with services and products that matter.\n\nDriven by purpose and curiosity, we constantly evolve to meet today\u2019s needs and shape a smarter, more sustainable tomorrow.\n\nAt Vend, your time matters. We want you to explore new paths to smarter. Be curious with technology and lean forward. Dare to try, learn, and try again, as we innovate, grow and succeed together. Because your time matters. And when spent wisely, it creates value for you, for Vend, and society as a whole.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":null,"full_address":null,"city":"Stockholm","country":"SE","latitude":59.335806223935,"longitude":18.044241091084},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Vend Marketplaces AB","postcode":"11122","positions":1,"profession":"Frontend-utvecklare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Data\/IT","employer_workplace":"Vend","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"clayton.don.corda@vend.com","images":[],"published_at":"2026-08-09T22:52:28+00:00","expires_at":"2026-08-30T23:59:59+00:00","created_at":"2026-08-15T03:22:46+00:00","updated_at":"2026-08-19T03:01:33+00:00"}}