{"data":{"id":180282,"slug":"sos-operator-9","type":"job","title":"SOS Operator","description":"At SOS Alarm, you have a unique opportunity to make a difference \u2013 every day, both for individuals and society. In a world where safety cannot be taken for granted, we are always ready, 24\/7, year-round. We offer you not only a secure and stable workplace with collective bargaining agreements and favorable employment terms, but also a strong culture characterized by commitment, community, and the will to make a difference. With us, you will develop in a work environment that promotes balance and long-term growth, without compromising your health. You become part of a dedicated company that works every day for a safer Sweden. Here, every workday is meaningful, and your work can be the difference that saves lives. Do you want to be part of this?\nYour Day-to-Day as an SOS Operator at 112\nAs an SOS operator at SOS Alarm, you become an important link in helping people in acute situations. If you thrive with fast-paced work, can handle stress, and have a strong sense of structure and responsibility, you might be the person we're looking for!\n\"One of the best things about this job is that no two days are the same.\" You will meet all kinds of people, questions, and problems. Your main task is to answer incoming calls from people in distress. As an SOS operator, you answer the emergency number 112 and are the help-seeker's first contact before other emergency resources arrive on scene.\n112 calls range from acute medical cases, traffic accidents, fires, to calls from people in need of a reassuring voice. With interview support and adapted technology, you ensure that the right resources are sent to the right place at the right time. During ongoing calls, you coordinate with colleagues and external resources such as police, rescue services, and ambulances. The work is often conducted at a high pace, and the help-seeker is always the focus. The work is conducted at the SOS center in Lule\u00e5, where you sit in an open environment together with your colleagues.\nTraining\nTo have the right conditions to succeed as an SOS operator at 112, your employment begins with comprehensive training at our training unit in Kista, alternating with practical training at the center where you have a supervisor. You will therefore need to be able to be away from home during individual weeks when training is conducted physically on-site in Kista (in Stockholm). We cover all costs associated with travel to our training unit.\nWhat We're Looking For\nWe assume that you always want to help the person calling in and handle the call from start to finish. You appreciate clear guidelines, are confident in yourself, and decisive \u2013 regardless of which call you handle. The role involves collaboration with colleagues and external actors, which requires you to have good teamwork skills. You are a friendly and attentive person who enjoys talking with people.\nSince SOS Alarm's operations run 24\/7, as an SOS operator you work around the clock, which means you work days\/evenings\/nights and weekends.\nWe Require\nCompleted upper secondary education\n\n\nAt least three years of work experience\n\n\nVery good Swedish language skills, both spoken and written\n\n\nGood English language skills, both spoken and written\n\n\nGood computer skills and comfort working in different and complex systems\n\n\nGood multitasking ability, as the work requires you to handle multiple tasks at the same time\n\nIt's Advantageous If You\nHave experience working irregular hours\n\n\nHave experience from healthcare, emergency services, alarm centers, or similar\n\n\nAre a nursing assistant or have other relevant experience\n\nWhat We Offer\nAs an employee at SOS Alarm, we see your wellbeing as a focus area, and we know that a balance between work and personal life is crucial for a sustainable and meaningful working life. Therefore, as an employee you have the following employment terms and benefits:\n\nWellness benefit of 5,000 kr\n\n\nSOS Health \u2013 a health initiative where you have the opportunity to participate in shared activities and runs together with your colleagues. The purpose is to strengthen our health and sense of community.\n\n\nReduced working hours\n\n\nCollective bargaining agreement and occupational pension according to ITP\n\n\nSOS Campus \u2013 a learning library for continuous learning and skills development\n\n\nWith us, you become part of a culture where our values are more than just words \u2013 they shape how we act every day. We take responsibility, we are professional, we show care, and we collaborate. We're looking for someone who shares these values and wants to be part of a context where we develop together and create safety in society. With us, you don't just do a job \u2013 you contribute to a safer Sweden for everyone, every day.\nSounds Interesting?\nThis is a full-time position starting in January and February. We apply a 6-month probationary period.\nWe're curious about who you are and look forward to your application! In your application, please attach your CV and a video greeting; a cover letter is optional.\nAfter you submit your application, you will be asked to complete occupational psychological tests as a mandatory part of our recruitment process. Please complete the tests as soon as possible, as it is a requirement for you to remain under consideration in the recruitment process. Applications without completed test results will not be considered.\nThe application deadline is 2026-10-02. However, please submit your application as soon as possible, as we use continuous selection.\nQuestions? Contact Helena Spets, Site Manager, helena.spets@sosalarm.se 073-309 52 89\nSOS Alarm conducts background checks and security screening with register checks on its staff according to the requirements of the Security Protection Act (2018:585). A check according to the Act (1974:191) on Security Companies is also conducted and remains active during the employment period. A drug test without remarks is a prerequisite for employment. The position also entails war placement at SOS Alarm.","language":"sv","is_translated":true,"title_original":"SOS-operat\u00f6r","description_original":"P\u00e5 SOS Alarm f\u00e5r du en unik m\u00f6jlighet att g\u00f6ra skillnad \u2013 varje dag, b\u00e5de f\u00f6r individ och samh\u00e4lle. I en v\u00e4rld d\u00e4r trygghet inte kan tas f\u00f6r given, st\u00e5r vi alltid redo, dygnet runt, \u00e5ret om. Vi erbjuder dig inte bara en trygg och stabil arbetsplats med kollektivavtal och f\u00f6rm\u00e5nliga anst\u00e4llningsvillkor, utan ocks\u00e5 en stark kultur pr\u00e4glad av engagemang, gemenskap och vilja att g\u00f6ra skillnad. Hos oss f\u00e5r du utvecklas i en arbetsmilj\u00f6 som fr\u00e4mjar balans och l\u00e5ngsiktig utveckling, utan att kompromissa med din h\u00e4lsa. Du blir en del av ett dedikerat f\u00f6retag som varje dag arbetar f\u00f6r ett s\u00e4krare Sverige. H\u00e4r \u00e4r varje arbetsdag meningsfull, och ditt arbete kan vara skillnaden som r\u00e4ddar liv. Vill du vara med?\nDin vardag som SOS-Operat\u00f6r p\u00e5 112\nSom SOS-operat\u00f6r hos SOS Alarm blir du en viktig l\u00e4nk i att hj\u00e4lpa m\u00e4nniskor i akuta situationer. Om du trivs med ett tempofyllt arbete, kan hantera stress och har en stark k\u00e4nsla f\u00f6r struktur och ansvar, kan du vara den vi s\u00f6ker!\u00a0\n\"En av de roligaste sakerna med det h\u00e4r jobbet \u00e4r att ingen dag \u00e4r den andra lik\". Du kommer att f\u00e5 m\u00f6ta alla m\u00f6jliga typer av m\u00e4nniskor, fr\u00e5gest\u00e4llningar och problem. Din huvudsakliga arbetsuppgift \u00e4r att svara p\u00e5 inkommande samtal fr\u00e5n m\u00e4nniskor i n\u00f6d. Som SOS-operat\u00f6r svarar du p\u00e5 n\u00f6dnumret 112 och \u00e4r den hj\u00e4lps\u00f6kandes f\u00f6rsta kontakt innan andra hj\u00e4lpresurser \u00e4r p\u00e5 plats.\n112-samtalen omfattar allt ifr\u00e5n akuta sjukdomsfall, trafikolyckor, br\u00e4nder till samtal d\u00e4r n\u00e5gon \u00e4r i behov av en trygg r\u00f6st. Med intervjust\u00f6d och anpassad teknik s\u00e4kerst\u00e4ller du att r\u00e4tt resurser skickas till r\u00e4tt plats i r\u00e4tt tid. I p\u00e5g\u00e5ende samtal samverkar du med kollegor och externa resurser s\u00e5 som polis, r\u00e4ddningstj\u00e4nst och ambulans. Arbetet bedrivs ofta i ett h\u00f6gt tempo och hj\u00e4lps\u00f6kande st\u00e5r alltid i fokus. Arbetet bedrivs p\u00e5 SOS-centralen i Lule\u00e5 d\u00e4r du sitter i en \u00f6ppen milj\u00f6 tillsammans med dina kollegor.\nUtbildning\nF\u00f6r att f\u00e5 r\u00e4tt f\u00f6ruts\u00e4ttningar f\u00f6r att lyckas som SOS-operat\u00f6r 112 inleds anst\u00e4llningen med en gedigen utbildning p\u00e5 v\u00e5r utbildningsenhet i Kista varvat med praktisk tr\u00e4ning ute p\u00e5\u00a0centralen d\u00e4r du har en\u00a0handledare. Du beh\u00f6ver d\u00e4rf\u00f6r kunna vara iv\u00e4g hemifr\u00e5n under enstaka veckor d\u00e5 utbildningen bedrivs fysiskt p\u00e5 plats i Kista (i Stockholm).  Vi st\u00e5r f\u00f6r alla omkostnader i samband med resan till v\u00e5r utbildningsenhet.\nVi s\u00f6ker dig\nVi utg\u00e5r ifr\u00e5n att du alltid vill hj\u00e4lpa den som ringer in och hanterar samtalet fr\u00e5n b\u00f6rjan till slut. Du uppskattar tydliga riktlinjer, \u00e4r trygg i dig sj\u00e4lv och beslutsam - oavsett vilket samtal du hanterar. Rollen inneb\u00e4r samverkan med kollegor och externa akt\u00f6rer vilket kr\u00e4ver att du har god samarbetsf\u00f6rm\u00e5ga. Du \u00e4r en v\u00e4nlig och lyh\u00f6rd person som har l\u00e4tt f\u00f6r att prata med m\u00e4nniskor.\nEftersom SOS Alarms verksamhet bedrivs 24\/7 har du som SOS-operat\u00f6r en dygnsg\u00e5ende tj\u00e4nst, vilket inneb\u00e4r att du jobbar dagar\/kv\u00e4llar\/n\u00e4tter och helger.\nVi \u00f6nskar att du\nHar godk\u00e4nd gymnasieutbildning\n\n\nHar minst tre \u00e5rs arbetslivserfarenhet\n\n\nMycket goda kunskaper i svenska, b\u00e5de i tal och skrift\n\n\nGoda kunskaper i engelska, i b\u00e5de tal och i skrift\u00a0\n\n\nHar god datorvana och trivs med att arbeta i olika och komplexa system\n\n\nHar god simultanf\u00f6rm\u00e5ga d\u00e5 arbetet kr\u00e4ver att du kan hantera flera uppgifter p\u00e5 en och samma g\u00e5ng\n\nDet \u00e4r meriterande om du\nHar erfarenhet av att arbeta oregelbundna tider\n\n\nHar erfarenhet fr\u00e5n sjukv\u00e5rd, bl\u00e5ljus-verksamhet, larmcentral eller liknande\n\n\n\u00c4r undersk\u00f6terska eller har annan relevant erfarenhet\n\nVi erbjuder dig\nSom anst\u00e4lld p\u00e5 SOS Alarm ser vi ditt v\u00e4lm\u00e5ende som ett fokusomr\u00e5de och vi vet att en balans mellan arbetsliv och privatliv \u00e4r avg\u00f6rande f\u00f6r ett h\u00e5llbart och meningsfullt arbetsliv. D\u00e4rf\u00f6r har du som anst\u00e4lld f\u00f6ljande anst\u00e4llningsvillkor och f\u00f6rm\u00e5ner:\n\nFriskv\u00e5rdsbidrag 5000 kr\n\n\nSOS H\u00e4lsa - ett h\u00e4lsoinitiativ d\u00e4r du f\u00e5r m\u00f6jlighet att delta i gemensamma aktiviteter och lopp tillsammans med dina kollegor. Syftet \u00e4r att st\u00e4rka v\u00e5r h\u00e4lsa och samh\u00f6righet.\n\n\nArbetstidsf\u00f6rkortning\n\n\nKollektivavtal och tj\u00e4nstepension enligt ITP\n\n\nSOS Campus - ett l\u00e4randebibliotek f\u00f6r kontinuerligt l\u00e4rande och kompetensutveckling\n\n\nHos oss blir du en del av en kultur d\u00e4r v\u00e4rderingarna \u00e4r mer \u00e4n bara ord \u2013 de pr\u00e4glar hur vi agerar varje dag. Vi tar ansvar, vi \u00e4r professionella, vi visar omtanke och vi samarbetar. Vi s\u00f6ker dig som delar dessa v\u00e4rderingar och vill vara en del av ett sammanhang d\u00e4r vi utvecklas tillsammans och skapar trygghet i samh\u00e4llet. Hos oss g\u00f6r du inte bara ett jobb \u2013 du bidrar till ett tryggare Sverige f\u00f6r alla, varje dag.\nL\u00e5ter detta intressant?\nTj\u00e4nsten en heltidstj\u00e4nst med start i januari och februari, vi till\u00e4mpar 6 m\u00e5naders provanst\u00e4llning.\nVi \u00e4r nyfikna p\u00e5 vem du \u00e4r och ser fram emot din ans\u00f6kan! Vi vill i din ans\u00f6kan du bifogar ditt\u00a0CV och en videoh\u00e4lsning, personligt brev \u00e4r frivilligt.\nEfter du skickat in din\u00a0ans\u00f6kan kommer du f\u00e5 genomf\u00f6ra\u00a0arbetspsykologiska tester som en obligatorisk del av v\u00e5r rekryteringsprocess.\u00a0V\u00e4nligen genomf\u00f6r testerna s\u00e5 snart som m\u00f6jligt, d\u00e5 det \u00e4r ett krav f\u00f6r att du ska vara fortsatt aktuell i rekryteringsprocessen. Ans\u00f6kningar utan genomf\u00f6rda testresultat kommer inte att beaktas. \nSista ans\u00f6kningsdag f\u00f6r att s\u00f6ka tj\u00e4nsten \u00e4r den 2026-10-02.\u00a0Skicka dock g\u00e4rna in din ans\u00f6kan s\u00e5 fort som m\u00f6jligt d\u00e5 vi till\u00e4mpar l\u00f6pande urval.\u00a0 \nHar du fr\u00e5gor?\u00a0Kontakta\u00a0Helena Spets, Platschef, helena.spets@sosalarm.se 073-309 52 89 \nSOS Alarm genomf\u00f6r bakgrundskontroll och s\u00e4kerhetspr\u00f6vning med registerkontroll p\u00e5 sin personal enligt kraven ur s\u00e4kerhetsskyddslag (2018:585). \u00c4ven en kontroll enligt Lag (1974:191) om bevakningsf\u00f6retag utf\u00f6rs och \u00e4r aktiv under anst\u00e4llningsperioden. Drogtest utan anm\u00e4rkning \u00e4r en f\u00f6ruts\u00e4ttning f\u00f6r anst\u00e4llning. Tj\u00e4nsten inneb\u00e4r \u00e4ven krigsplacering vid SOS Alarm.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Brandgatan 3","full_address":null,"city":"Lulea","country":"SE","latitude":65.608563073867,"longitude":22.132159500403},"metadata":{"region":"Norrbottens l\u00e4n","duration":"Tills vidare","employer":"SOS Alarm Sverige AB","postcode":"97347","positions":1,"profession":"SOS-operat\u00f6r","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobb.sosalarm.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"S\u00e4kerhet och bevakning","employer_workplace":"SOS Alarm","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"073-309 52 89","owner_email":"helena.spets@sosalarm.se","images":[],"published_at":"2026-08-31T15:26:53+00:00","expires_at":"2026-10-10T23:59:59+00:00","created_at":"2026-09-01T03:13:47+00:00","updated_at":"2026-09-03T02:58:44+00:00"}}