{"data":{"id":185934,"slug":"studentmedarbetare-inom-teknisk-support-och-generative-ai","type":"job","title":"Student Technical Support and Generative AI Associate","description":"Are you studying IT, data science, or a related technical field and want to gain practical experience alongside your studies? We're looking for a communicative and organized student who wants to join a Generative AI team at an innovative tech company in Lund.\n\nAbout the role:\nYou'll become part of a Generative AI team within Information Systems. The team works in a data-driven environment and collaborates with multiple parts of the organization, including BI, digital marketing, performance, and user services.\nThe group consists of approximately 15 people with diverse expertise, including AI Engineers, data engineers, and developers. As a student associate, you'll primarily handle incoming support tickets and help drive them forward. You'll also have the opportunity to collaborate with experienced colleagues and develop your knowledge in data, AI, and technical support.\n\nKey responsibilities:\n- Receive and manage incoming support tickets\n- Troubleshoot and resolve technical issues\n- Document and follow up on cases\n- Independently drive tickets forward\n- Communicate with users and internal stakeholders\n- Collaborate with the team's engineers on data-related questions\n\nWhat we're looking for:\n- You are studying a university or engineering degree in IT, computer science, systems science, or a related technical field\n- You speak and write Swedish and English fluently, as both languages are used in daily work\n\nIt's a plus if you:\n- Can write simple scripts in Python\n- Have experience with technical support or ticketing systems\n\nWe value your personal qualities highly and are looking for someone who is curious, responsible, and customer-focused. This role is ideal if you want to apply your theoretical knowledge in practice and gain valuable experience while studying.\n\nAbout the position:\nThis is a consulting assignment, which means you'll initially be employed by Friday. The goal from both the client and our side is for you to become a direct employee of the client after 12 months.\n\nAdditional information:\n- Scope: Part-time, two days per week\n- Start: By agreement\n- Location: Lund\n- Salary: Competitive monthly salary\n- Contact person: Vanessa Henrysson Roqueta, vanessa.roqueta@friday.se\n\nAbout Friday:\nAt Friday, we're passionate about giving you tech talent a great start to your career. By listening to what drives you, we match you with companies and opportunities that make you excited to go to work.\nWe highly value ambition and potential and actively work for unbiased recruitment where everyone gets the same chance to succeed.\nWe're located in Stockholm, Gothenburg, Malm\u00f6, Link\u00f6ping, and \u00d6rebro. Every year, we conduct over 5,000 career meetings and match candidates with everything from global companies to innovative startups.","language":"sv","is_translated":true,"title_original":"Studentmedarbetare inom teknisk support och Generative AI","description_original":"Studerar du inom IT, data eller ett n\u00e4rliggande tekniskt omr\u00e5de och vill f\u00e5 praktisk erfarenhet vid sidan av studierna? Vi s\u00f6ker en kommunikativ och strukturerad student som vill bli en del av ett team inom Generative AI hos ett innovativt teknikbolag i Lund.\nOm tj\u00e4nsten:\nDu blir en del av ett Generative AI-team inom Information Systems. Teamet arbetar i en datadriven milj\u00f6 och samarbetar med flera delar av verksamheten, bland annat inom BI, digital marknadsf\u00f6ring, performance och anv\u00e4ndartj\u00e4nster.\nGruppen best\u00e5r av cirka 15 personer med olika kompetenser, d\u00e4ribland AI Engineers, dataingenj\u00f6rer och utvecklare. Som studentmedarbetare kommer du fr\u00e4mst att hantera inkommande support\u00e4renden och hj\u00e4lpa till att driva dem fram\u00e5t. Du f\u00e5r samtidigt m\u00f6jlighet att samarbeta med erfarna kollegor och utveckla dina kunskaper inom data, AI och teknisk support.\nArbetsuppgifter:Ta emot och hantera inkommande support\u00e4renden\nFels\u00f6ka och l\u00f6sa tekniska problem\nDokumentera och f\u00f6lja upp \u00e4renden\nSj\u00e4lvst\u00e4ndigt driva \u00e4renden fram\u00e5t\nKommunicera med anv\u00e4ndare och interna kontaktytor\nSamarbeta med teamets ingenj\u00f6rer kring datarelaterade fr\u00e5gor\nVi s\u00f6ker dig som:Studerar en h\u00f6gskole- eller civilingenj\u00f6rsutbildning inom IT, datateknik, systemvetenskap eller ett n\u00e4rliggande tekniskt omr\u00e5de\nTalar och skriver obehindrat p\u00e5 svenska och engelska, d\u00e5 b\u00e5da spr\u00e5ken anv\u00e4nds i det dagliga arbetet\n\nDet \u00e4r meriterande om du:\nKan skriva enklare skript i Python\nHar erfarenhet av teknisk support eller \u00e4rendehanteringssystem\n\nVi l\u00e4gger stor vikt vid dina personliga egenskaper och s\u00f6ker dig som \u00e4r nyfiken, ansvarstagande och serviceinriktad. Rollen passar dig som vill oms\u00e4tta dina teoretiska kunskaper i praktiken och f\u00e5 v\u00e4rdefull erfarenhet parallellt med dina studier.\nOm anst\u00e4llningen:\nDetta \u00e4r ett konsultuppdrag vilket inneb\u00e4r att du kommer till en b\u00f6rjan att vara anst\u00e4lld av Friday. Ambitionen fr\u00e5n Kunden och v\u00e5r sida \u00e4r att du efter 12 m\u00e5nader blir direktanst\u00e4lld hos kunden.\u00a0\n\u00d6vrig info:Omfattning: Deltid, tv\u00e5 dagar i veckan\nStart: Enligt \u00f6verenskommelse\nPlacering: Lund\nL\u00f6n: Marknadsm\u00e4ssig m\u00e5nadsl\u00f6n\nKontaktperson: Vanessa Henrysson Roqueta, vanessa.roqueta@friday.se\nOm Friday:\nP\u00e5 Friday brinner vi f\u00f6r att ge dig som Tech-talang en riktigt bra start p\u00e5 karri\u00e4ren. Genom att lyssna p\u00e5 vad just du vill och drivs av, matchar vi dig med f\u00f6retag och m\u00f6jligheter som f\u00e5r dig att se fram emot att g\u00e5 till jobbet.\nVi v\u00e4rderar ambition och potential h\u00f6gt och arbetar aktivt f\u00f6r en f\u00f6rdomsfri rekrytering, d\u00e4r alla ges samma chans att lyckas.\nVi finns i Stockholm, G\u00f6teborg, Malm\u00f6, Link\u00f6ping och \u00d6rebro. Varje \u00e5r genomf\u00f6r vi \u00f6ver 5 000 karri\u00e4rm\u00f6ten och matchar kandidater med allt fr\u00e5n globala f\u00f6retag till innovativa startups.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Adelgatan 9","full_address":null,"city":"Lund","country":"SE","latitude":55.607386399588,"longitude":13.001037867115},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"Friday V\u00e4st AB","postcode":"21122","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Vanessa Roqueta","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Friday Syd AB","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"vanessa.roqueta@friday.se","images":[],"published_at":"2026-09-03T14:08:29+00:00","expires_at":"2026-11-25T23:59:59+00:00","created_at":"2026-09-04T03:20:24+00:00","updated_at":"2026-09-04T06:00:20+00:00"}}