{"data":{"id":207959,"slug":"support-manager","type":"job","title":"Support Manager","description":"Do you want to be part of developing the future of IT support in Eskilstuna kommun?\n\nWe are now seeking a Support Manager for our IT operations. This is a new role created to strengthen quality, improve coordination, and develop our internal working methods. You will have a key role in ensuring that our services maintain high quality and that the support organization has the right conditions to meet the business needs.\n\nYou will work closely with the unit manager, service manager, and other roles within our ITIL and PM3 processes. Together, you will contribute to creating a stable, secure, and business-focused IT environment that makes a difference for the municipality's operations.\n\nWith us, you will have the opportunity to combine operational leadership with development work in an organization where collaboration, quality, and continuous improvement are in focus.\n\n1 position(s).\n\nWORK TASKS\nAs Support Manager, you are an important link between the unit manager, the support organization, and other IT and municipal functions. You have no personnel responsibility but function as operational support and a natural leader in day-to-day work.\n\nYou are responsible for planning, prioritizing, and following up on support operations so that resources are used optimally and service maintains high quality. Together with the unit manager, you work with resource planning, scheduling, and development of working methods within the support organization. You coach and support first- and second-line support staff, lead daily forums and coordination meetings, and also coordinate work during major incidents and disruptions. The role involves significant responsibility for creating structure, clarity, and good communication.\n\nWork is primarily conducted on-site in Eskilstuna. Physical presence is important to support operations and create good collaboration within the team.\n\nQUALIFICATIONS\nWe are now looking for someone with at least two years of experience from a support function and who thrives in a role where you can combine technology, coordination, and leadership. You have solid experience in technical troubleshooting within IT and also possess knowledge and experience working with ISO 27001. Fundamentally, you have good knowledge of ITIL processes, and if you also have post-secondary education in IT and experience working with statistics, that will be considered a merit. We would like to see that you have some form of leadership experience. Perhaps you currently work as a team leader, supervisor, support manager, or senior support technician with experience coaching colleagues and coordinating daily work.\n\nTo succeed in the role, you need to be well-organized, communicative, and have good ability to prioritize. You are confident in making decisions, even when circumstances change quickly.\n\nAt the same time, you have a coaching approach and build trusting relationships with both colleagues and the business.\n\nWe particularly value that you have an analytical and solution-oriented working method, can see the bigger picture, and have the ability to get people to work toward common goals.\n\nWelcome with your application\n\nYou will become part of an engaged team where collaboration, quality, and business value are central parts of the assignment.\n\nWe look forward to your application!\n\nEmployment form: Permanent employment.\nDuration: Permanent.\n\nWelcome to Eskilstuna kommun - one of Sweden's most sustainable municipalities. We want to gather courageous managers and courageous employees. Together with competent and engaged colleagues and managers, you are part of developing Eskilstuna through good sustainable interactions in whatever role you have. You drive change and every day you make a difference for people. We welcome employees with different backgrounds and work hard to ensure our workplaces are accessible to all.\n\nIf you have protected identity, you apply by submitting your application in writing marked Rekryteringsenheten or leave it at our reception at Alva Myrdals gata 3D.\n\nFor information on relevant provisions in applicable collective agreements, please see:\n\nGeneral Provisions (AB) - SKR https:\/\/skr.se\/kollektivavtal\/allmannabestammelserab.655.html\n\nMain Agreement (H\u00d6K) - SKR https:\/\/skr.se\/kollektivavtal\/huvudoverenskommelsehok.8204.html","language":"sv","is_translated":true,"title_original":"Support Manager","description_original":"Vill du vara med och utveckla framtidens IT-support i Eskilstuna kommun?\n\nVi s\u00f6ker nu en Support Manager till v\u00e5r IT-verksamhet. Rollen \u00e4r ny och har skapats f\u00f6r att st\u00e4rka kvaliteten, skapa b\u00e4ttre samordning och utveckla v\u00e5rt interna arbetss\u00e4tt. Du f\u00e5r en nyckelroll i att s\u00e4kerst\u00e4lla att v\u00e5ra tj\u00e4nster h\u00e5ller h\u00f6g kvalitet och att supportorganisationen har r\u00e4tt f\u00f6ruts\u00e4ttningar att m\u00f6ta verksamhetens behov.\n\nDu arbetar n\u00e4ra enhetschef, service manager och \u00f6vriga roller inom v\u00e5ra ITIL- och PM3-processer. Tillsammans bidrar ni till att skapa en stabil, s\u00e4ker och verksamhetsn\u00e4ra IT-milj\u00f6 som g\u00f6r skillnad f\u00f6r kommunens verksamheter.\n\nHos oss f\u00e5r du m\u00f6jlighet att kombinera operativt ledarskap med utvecklingsarbete i en organisation d\u00e4r samarbete, kvalitet och st\u00e4ndiga f\u00f6rb\u00e4ttringar st\u00e5r i fokus.\r\n\r\n1 plats(er). \r\n\r\nARBETSUPPGIFTER\r\nSom Support Manager \u00e4r du en viktig l\u00e4nk mellan enhetschef, supportorganisationen och \u00f6vriga funktioner inom IT och kommunen. Du har inget personalansvar men fungerar som ett operativt st\u00f6d och en naturlig ledare i det dagliga arbetet.\n\nDu ansvarar f\u00f6r att planera, prioritera och f\u00f6lja upp supportverksamheten s\u00e5 att resurser anv\u00e4nds p\u00e5 b\u00e4sta s\u00e4tt och att servicen h\u00e5ller h\u00f6g kvalitet. Tillsammans med enhetschef arbetar du med resursplanering, schemal\u00e4ggning och utveckling av arbetss\u00e4tt inom supportorganisationen. Du coachar och st\u00f6ttar medarbetare inom f\u00f6rsta- och andralinjens support, leder dagliga forum och samordningsm\u00f6ten och \u00e4r ocks\u00e5 med och koordinerar arbetet vid st\u00f6rre incidenter och st\u00f6rningar. Rollen inneb\u00e4r ett stort ansvar f\u00f6r att skapa struktur, tydlighet och god kommunikation.\n\nArbetet bedrivs huvudsakligen p\u00e5 plats i Eskilstuna. Fysisk n\u00e4rvaro \u00e4r viktig f\u00f6r att kunna st\u00f6tta verksamheten och skapa god samverkan inom teamet.\r\n\r\nKVALIFIKATIONER\r\nNu s\u00f6ker vi dig som har minst tv\u00e5 \u00e5rs erfarenhet fr\u00e5n en supportfunktion och som trivs i en roll d\u00e4r du f\u00e5r kombinera teknik, samordning och ledarskap. Du har gedigen erfarenhet av arbete med teknisk fels\u00f6kning inom IT och har \u00e4ven kunskap och erfarenhet av arbete med ISO 27001. I grunden har du en god kunskap om ITIL-processer och har du dessutom en eftergymnasial utbildning inom IT och erfarenhet av arbete med statistik ses det meriterande. Vi ser g\u00e4rna att du har n\u00e5gon form av ledarerfarenhet. Kanske arbetar du idag som teamledare, arbetsledare, supportchef eller senior supporttekniker med erfarenhet av att coacha kollegor och samordna det dagliga arbetet.\n\nF\u00f6r att lyckas i rollen beh\u00f6ver du vara strukturerad, kommunikativ och ha god f\u00f6rm\u00e5ga att prioritera. Du \u00e4r trygg i att fatta beslut, \u00e4ven n\u00e4r f\u00f6ruts\u00e4ttningarna f\u00f6r\u00e4ndras snabbt.\u00a0\n\nSamtidigt har du ett coachande f\u00f6rh\u00e5llningss\u00e4tt och skapar f\u00f6rtroendefulla relationer med b\u00e5de kollegor och verksamhet.\n\nVi v\u00e4rdes\u00e4tter s\u00e4rskilt att du har ett analytiskt och l\u00f6sningsorienterat arbetss\u00e4tt, kan se helheten och har f\u00f6rm\u00e5ga att f\u00e5 m\u00e4nniskor att arbeta mot gemensamma m\u00e5l.\n\nV\u00e4lkommen med din ans\u00f6kan\u00a0\n\nDu blir en del av ett engagerat team d\u00e4r samarbete, kvalitet och verksamhetsnytta \u00e4r centrala delar av uppdraget.\n\nVi ser fram emot din ans\u00f6kan!\r\n\r\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning.\r\nVaraktighet: Tillsvidare.\r\n\r\nV\u00e4lkommen till Eskilstuna kommun - en av Sveriges mest h\u00e5llbara kommuner. Vi vill samla modiga chefer och modiga medarbetare. Tillsammans med kompetenta och engagerade kollegor och chefer \u00e4r du med och utvecklar Eskilstuna genom goda h\u00e5llbara m\u00f6ten  i vilken roll du \u00e4n har.  Du \u00e4r med och driver f\u00f6r\u00e4ndring och varje dag g\u00f6r du skillnad f\u00f6r m\u00e4nniskor. Vi v\u00e4lkomnar medarbetare med olika bakgrund och jobbar h\u00e5rt f\u00f6r att v\u00e5ra arbetsplatser ska vara tillg\u00e4ngliga f\u00f6r alla.\n\nOm du har skyddad identitet ans\u00f6ker du genom att skicka in din ans\u00f6kan skriftligen m\u00e4rkt Rekryteringsenheten eller l\u00e4mna den i v\u00e5r reception p\u00e5 Alva Myrdals gata 3D.\n\nF\u00f6r information om relevanta best\u00e4mmelser i till\u00e4mpliga kollektivavtal, v\u00e4nligen se:\n\nAllm\u00e4nna best\u00e4mmelser (AB) - SKR https:\/\/skr.se\/kollektivavtal\/allmannabestammelserab.655.html \n\nHuvud\u00f6verenskommelse (H\u00d6K) - SKR https:\/\/skr.se\/kollektivavtal\/huvudoverenskommelsehok.8204.html","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Alva Myrdals gata 3D","full_address":null,"city":"Eskilstuna","country":"SE","latitude":59.3782387,"longitude":16.5004091},"metadata":{"region":"S\u00f6dermanlands l\u00e4n","duration":"Tills vidare","employer":"Eskilstuna kommun","postcode":"63186","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Jimmy   Bylund","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Eskilstuna kommun","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":6,"bot_views_count":4,"ai_vendor_counts":{"other":2,"openai":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"jimmy.bylund@eskilstuna.se","images":[],"published_at":"2026-09-11T14:55:10+00:00","expires_at":"2026-09-27T23:59:59+00:00","created_at":"2026-09-12T03:29:28+00:00","updated_at":"2026-09-15T02:59:52+00:00"}}