{"data":{"id":182383,"slug":"support-och-produktradgivare","type":"job","title":"Support and Product Advisor","description":"GARDENA is one of the world's leading brands in garden care and offers innovative solutions that make it easier to create and maintain green environments. In this role, you'll become an important part of supporting both end customers and resellers through qualified advice, technical support, and warranty management. This role is perfect for you if you thrive at the intersection of customer service, technology, and education, and are motivated by solving problems, sharing knowledge, and contributing to a first-class customer experience. You'll work with some of GARDENA's most valued product areas while contributing to the development of processes, knowledge materials, and working methods.\nAbout the Role\nAs a Support and Product Advisor at GARDENA, you're responsible for delivering professional and high-quality support to our end customers and resellers. You function as a product expert, particularly in irrigation, pumps, and robotic lawnmowers, and contribute with a solution-oriented approach in a dynamic and varied day-to-day environment.\nThe role combines customer support, product advice, warranty management, and training. You guide customers and resellers in questions related to GARDENA's manufacturer warranty and are responsible for assessing, investigating, and making decisions in warranty cases based on technical conditions, documentation, and applicable guidelines.\nYour main responsibilities include:\nProviding professional and solution-oriented support to end customers and resellers.\nHandling complex product-related questions within irrigation, pumps, and robotic lawnmowers.\nSupporting customers and resellers in warranty and complaint matters.\nMaking well-founded decisions in warranty cases based on technical assessments and applicable terms.\nPlanning and conducting product training for resellers and internal stakeholders.\nDeveloping training materials, guides, FAQs, and knowledge articles.\nContributing to the improvement of processes, routines, and working methods that strengthen efficiency and customer satisfaction.\n\nWork varies by season. During the low season, focus is on development work, training materials, and process improvements, while the high season is characterized by a faster pace with focus on customer support and incoming cases.\nAbout You\nWe're looking for someone with:\nExperience in customer service or end-customer support.\nExcellent ability to communicate professionally in writing.\nVery good knowledge of Swedish and English, both spoken and written.\nGood familiarity with the Microsoft Office suite.\nAbility to quickly understand technical products and complex issues.\nAbility to make independent and well-founded decisions based on facts, documentation, and guidelines.\nExperience working in a structured and independent manner in an environment with varying workload.\n\nIt's a plus if you have experience with:\nTechnical support or aftermarket work.\nWarranty management or complaint handling.\nTraining, product training, or knowledge transfer.\nGarden products or related product areas.\nCollaboration with resellers or B2C operations.\nKnowledge of Danish, Norwegian, or Finnish.\n\nAs a person, you're pedagogical and enjoy sharing your knowledge. You're solution-oriented, structured, and thorough, while enjoying collaboration with many different contact points. You're confident in making decisions even in complex matters and have the ability to combine strong customer focus with objectivity and consistency. We also believe you're self-driven, proactive, and unpretentious.\nWork Location\nThis role is based in Huskvarna.\nYour Application\nDoes this sound like a role for you? We look forward to your application! Selection is ongoing, so please submit your application as soon as possible.\nPlease note that we do not accept applications via email due to GDPR considerations.\nIf you have questions about the recruitment process, please contact:\nRecruiter: Jonathan Olsson\njonathan.olsson@husqvarnagroup.com\nRecruiting Manager: Max Johansson\nmax.a.johansson@husqvarnagroup.com","language":"sv","is_translated":true,"title_original":"Support och Produktr\u00e5dgivare","description_original":"GARDENA \u00e4r ett av v\u00e4rldens ledande varum\u00e4rken inom tr\u00e4dg\u00e5rdssk\u00f6tsel och erbjuder innovativa l\u00f6sningar som g\u00f6r det enklare att skapa och underh\u00e5lla gr\u00f6na milj\u00f6er. I den h\u00e4r rollen blir du en viktig del av arbetet med att st\u00f6tta b\u00e5de slutkunder och \u00e5terf\u00f6rs\u00e4ljare genom kvalificerad r\u00e5dgivning, teknisk support och garantihantering. Rollen passar dig som trivs i gr\u00e4nslandet mellan kundservice, teknik och utbildning, och som motiveras av att l\u00f6sa problem, dela kunskap och bidra till en f\u00f6rstklassig kundupplevelse. Du kommer att arbeta med n\u00e5gra av GARDENAs mest uppskattade produktomr\u00e5den, samtidigt som du bidrar till utveckling av processer, kunskapsmaterial och arbetss\u00e4tt.\nOm rollen\nSom Support- och Produktr\u00e5dgivare hos GARDENA ansvarar du f\u00f6r att leverera professionell och kvalitativ support till v\u00e5ra slutkunder och \u00e5terf\u00f6rs\u00e4ljare. Du fungerar som produktexpert inom framf\u00f6r allt bevattning, pumpar och robotgr\u00e4sklippare och bidrar med ett l\u00f6sningsorienterat arbetss\u00e4tt i en dynamisk och varierande vardag.\nRollen kombinerar kundsupport, produktr\u00e5dgivning, garantihantering och utbildning. Du v\u00e4gleder kunder och \u00e5terf\u00f6rs\u00e4ljare i fr\u00e5gor kopplade till GARDENAs tillverkargaranti och ansvarar f\u00f6r att bed\u00f6ma, utreda och fatta beslut i garanti\u00e4renden utifr\u00e5n tekniska f\u00f6ruts\u00e4ttningar, dokumentation och g\u00e4llande riktlinjer.\nDina huvudsakliga arbetsuppgifter innefattar att:\nGe professionell och l\u00f6sningsorienterad support till slutkunder och \u00e5terf\u00f6rs\u00e4ljare.\nHantera komplexa produktrelaterade fr\u00e5gest\u00e4llningar inom bevattning, pumpar och robotgr\u00e4sklippare.\nSt\u00f6dja kunder och \u00e5terf\u00f6rs\u00e4ljare i garanti- och reklamations\u00e4renden.\nFatta v\u00e4lgrundade beslut i garanti\u00e4renden baserat p\u00e5 tekniska bed\u00f6mningar och g\u00e4llande villkor.\nPlanera och genomf\u00f6ra produktutbildningar f\u00f6r \u00e5terf\u00f6rs\u00e4ljare och interna intressenter.\nUtveckla utbildningsmaterial, guider, FAQ:er och kunskapsartiklar.\nBidra till f\u00f6rb\u00e4ttring av processer, rutiner och arbetss\u00e4tt som st\u00e4rker effektivitet och kundn\u00f6jdhet.\n\nArbetet varierar \u00f6ver s\u00e4songerna. Under l\u00e5gs\u00e4song ligger fokus p\u00e5 utvecklingsarbete, utbildningsmaterial och processf\u00f6rb\u00e4ttringar, medan h\u00f6gs\u00e4songen pr\u00e4glas av ett h\u00f6gre tempo med fokus p\u00e5 kundsupport och inkommande \u00e4renden.\nOm dig\nVi s\u00f6ker dig som har:\nErfarenhet av kundservice eller slutkundssupport.\nMycket god f\u00f6rm\u00e5ga att kommunicera professionellt i skrift.\nMycket goda kunskaper i svenska och engelska, b\u00e5de i tal och skrift.\nGod vana av Microsoft Office-paketet.\nF\u00f6rm\u00e5ga att snabbt s\u00e4tta dig in i tekniska produkter och komplexa fr\u00e5gest\u00e4llningar.\nF\u00f6rm\u00e5ga att fatta sj\u00e4lvst\u00e4ndiga och v\u00e4lgrundade beslut baserade p\u00e5 fakta, dokumentation och riktlinjer.\nErfarenhet av att arbeta strukturerat och sj\u00e4lvst\u00e4ndigt i en milj\u00f6 med varierande arbetsbelastning.\n\nDet \u00e4r meriterande om du har erfarenhet av:\nTeknisk support eller arbete inom eftermarknad.\nGarantihantering eller reklamations\u00e4renden.\nUtbildning, produkttr\u00e4ning eller kunskaps\u00f6verf\u00f6ring.\nTr\u00e4dg\u00e5rdsprodukter eller n\u00e4rliggande produktomr\u00e5den.\nSamarbete med \u00e5terf\u00f6rs\u00e4ljare eller B2C-verksamhet.\nKunskaper i danska, norska eller finska.\n\nSom person \u00e4r du pedagogisk och tycker om att dela med dig av din kunskap. Du \u00e4r l\u00f6sningsorienterad, strukturerad och noggrann, samtidigt som du trivs med att samarbeta med m\u00e5nga olika kontaktytor. Du \u00e4r trygg i att fatta beslut \u00e4ven i komplexa \u00e4renden och har f\u00f6rm\u00e5gan att kombinera ett starkt kundfokus med objektivitet och konsekvens. Vi tror ocks\u00e5 att du \u00e4r sj\u00e4lvg\u00e5ende, initiativtagande och prestigel\u00f6s.\nPlaceringsort\nRollen \u00e4r baserad i Huskvarna.\nDin ans\u00f6kan\nL\u00e5ter detta som en roll f\u00f6r dig? D\u00e5 ser vi fram emot din ans\u00f6kan! Urval sker l\u00f6pande, s\u00e5 skicka g\u00e4rna in din ans\u00f6kan s\u00e5 snart som m\u00f6jligt.\nObservera att vi, med h\u00e4nsyn till GDPR, inte tar emot ans\u00f6kningar via e-post.\nHar du fr\u00e5gor om rekryteringsprocessen \u00e4r du v\u00e4lkommen att kontakta:\nRekryterare: Jonathan Olsson\njonathan.olsson@husqvarnagroup.com\nRekryterande chef: Max Johansson\nmax.a.johansson@husqvarnagroup.com","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Drottninggatan 2","full_address":null,"city":"Huskvarna","country":"SE","latitude":57.7979477,"longitude":14.2746399},"metadata":{"region":"J\u00f6nk\u00f6pings l\u00e4n","duration":"Tills vidare","employer":"Husqvarna AB","postcode":"56182","positions":1,"profession":"Supporttekniker IT","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Husqvarna AB","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":1,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"jonathan.olsson@husqvarnagroup.com","images":[],"published_at":"2026-09-01T14:24:55+00:00","expires_at":"2026-09-21T23:59:59+00:00","created_at":"2026-09-02T03:17:18+00:00","updated_at":"2026-09-03T03:07:49+00:00"}}