{"data":{"id":167373,"slug":"support-och-servicemedarbetare","type":"job","title":"Support and Service Associate","description":"Kontigo Care is seeking a support and service associate for our operations in Uppsala. The role is broad and combines customer support with technical service work, logistics, and administration related to our medical technology products.\nYou will become part of our Service & Support team and work closely with both customers and internal functions including technology, quality, and product. The distribution of work tasks varies, meaning this role suits you if you appreciate varied work with both practical, technical, and administrative elements.\nThe position is full-time and is a permanent employment that begins with a probationary period.\n \nAbout the Role\nAs a support and service associate, you are responsible together with the rest of the team for ensuring our customers receive professional support and that our products are handled, serviced, and distributed in a structured and quality-assured manner.\nYour work tasks include:\ncustomer support and guidance via phone and email\nregistration, follow-up, and management of support cases\ntechnical troubleshooting and problem-solving\nservice, calibration, and refurbishment of alcohol testing devices\nhandling returns and replacement units\nwarehouse and logistics management, inventory, packing, and deliveries\norder management\ndocumentation and ensuring product traceability\nother administrative and operational tasks within Service & Support and ongoing operations.\n\n \nKontigo Care operates in medical technology and works according to established quality processes. This means that several work tasks are performed according to defined instructions and documented in a structured manner. You will receive training in our products, systems, and relevant working methods.\n \nWho Are We Looking For?\nWe are looking for someone who is service-oriented, meticulous, and responsible, and who thrives in a role where customer contact is combined with practical and technical work.\nYou work in a structured manner, have good ability to prioritize between different tasks, and are comfortable following established routines and instructions. At the same time, you have a solution-oriented approach and the ability to independently drive tasks forward.\n \nFor this role, you need to:\nhave a technical interest and find it easy to familiarize yourself with new systems and work tasks\nbe meticulous and have good administrative skills\nhave a professional and service-oriented demeanor\nwork in a structured manner and take responsibility for your tasks\nenjoy switching between customer contact, practical work, and administration\nhave a good ability to collaborate with different functions within the organization\nhave good knowledge of Swedish and English, both spoken and written.\n\n \nValuable Experience\nIt is valuable if you have experience in one or more of the following areas:\ncustomer service, customer support, or technical support\ntechnical service work, troubleshooting, or maintenance\nwarehouse, logistics, order management, or distribution\nmedical technology or other regulated or quality-controlled operations\ncase management systems and other administrative systems\n\nPrevious experience with medical technology or our products is not required. We place great emphasis on your work approach, your meticulousness, and your ability and willingness to learn new tasks.\n \nAbout Kontigo Care\nKontigo Care is a Swedish healthtech company based in Uppsala that develops digital solutions for addiction care and workplace safety.\nThrough our solutions Previct Care and Previct Safety, we combine modern technology, data analysis, and user-centered design to provide healthcare providers, individuals, and employers with better opportunities for monitoring, support, and preventive measures.\nSince its founding in 2013, Kontigo Care has worked to develop and improve addiction care with the help of digital technology. Our solutions are used in municipal and regional care, private addiction care, and workplace health services.\nAs a medical technology company, we work systematically with quality, traceability, and safety. With us, you become part of an operation where different areas of expertise work closely together and where Service & Support plays an important role in customer contact and in the practical handling of our products.","language":"sv","is_translated":true,"title_original":"Support- och servicemedarbetare","description_original":"Kontigo Care s\u00f6ker en support- och servicemedarbetare till v\u00e5r verksamhet i Uppsala. Rollen \u00e4r bred och kombinerar kundsupport med tekniskt servicearbete, logistik och administration kopplad till v\u00e5ra medicintekniska produkter.\nDu blir en del av v\u00e5rt Service & Support-team och arbetar n\u00e4ra s\u00e5v\u00e4l kunder som interna funktioner inom bland annat teknik, kvalitet och produkt. Arbetsuppgifternas f\u00f6rdelning varierar, vilket inneb\u00e4r att rollen passar dig som uppskattar ett omv\u00e4xlande arbete med b\u00e5de praktiska, tekniska och administrativa inslag.\nTj\u00e4nsten \u00e4r p\u00e5 heltid och avser en tillsvidareanst\u00e4llning som inleds med provanst\u00e4llning.\n \nOm rollen\nSom support- och servicemedarbetare ansvarar du tillsammans med \u00f6vriga i teamet f\u00f6r att v\u00e5ra kunder f\u00e5r professionell support och att v\u00e5ra produkter hanteras, servas och distribueras p\u00e5 ett strukturerat och kvalitetss\u00e4krat s\u00e4tt.\nDina arbetsuppgifter omfattar bland annat:\nkundsupport och v\u00e4gledning via telefon och e-post\nregistrering, uppf\u00f6ljning och hantering av support\u00e4renden\nteknisk fels\u00f6kning och probleml\u00f6sning\nservice, kalibrering och rekonditionering av alkoholm\u00e4tare\nhantering av returer och ers\u00e4ttningsenheter\nlager- och logistikhantering, inventering, packning och leveranser\norderhantering\ndokumentation och s\u00e4kerst\u00e4llande av produktsp\u00e5rbarhet\n\u00f6vriga administrativa och operativa uppgifter inom Service & Support och den l\u00f6pande verksamheten.\n\n \nKontigo Care verkar inom medicinteknik och arbetar enligt fastst\u00e4llda kvalitetsprocesser. Det inneb\u00e4r att flera arbetsmoment utf\u00f6rs enligt definierade instruktioner och dokumenteras p\u00e5 ett strukturerat s\u00e4tt. Du f\u00e5r utbildning i v\u00e5ra produkter, system och relevanta arbetss\u00e4tt.\n \nVem s\u00f6ker vi?\nVi s\u00f6ker dig som \u00e4r serviceinriktad, noggrann och ansvarstagande och som trivs i en roll d\u00e4r kundkontakt kombineras med praktiskt och tekniskt arbete.\nDu arbetar strukturerat, har god f\u00f6rm\u00e5ga att prioritera mellan olika arbetsuppgifter och \u00e4r bekv\u00e4m med att f\u00f6lja fastst\u00e4llda rutiner och instruktioner. Samtidigt har du ett l\u00f6sningsorienterat f\u00f6rh\u00e5llningss\u00e4tt och f\u00f6rm\u00e5ga att sj\u00e4lvst\u00e4ndigt driva arbetsuppgifter fram\u00e5t.\n \nF\u00f6r rollen beh\u00f6ver du:\nha ett tekniskt intresse och l\u00e4tt f\u00f6r att s\u00e4tta dig in i nya system och arbetsmoment\nvara noggrann och ha god administrativ f\u00f6rm\u00e5ga\nha ett professionellt och serviceinriktat bem\u00f6tande\narbeta strukturerat och ta ansvar f\u00f6r dina arbetsuppgifter\ntrivas med att v\u00e4xla mellan kundkontakt, praktiskt arbete och administration\nha god f\u00f6rm\u00e5ga att samarbeta med olika funktioner inom organisationen\nha goda kunskaper i svenska och engelska, i b\u00e5de tal och skrift.\n\n \nMeriterande erfarenhet\nDet \u00e4r meriterande om du har erfarenhet av ett eller flera av f\u00f6ljande omr\u00e5den:\nkundservice, kundsupport eller teknisk support\ntekniskt servicearbete, fels\u00f6kning eller underh\u00e5ll\nlager, logistik, orderhantering eller distribution\nmedicinteknik eller annan reglerad eller kvalitetsstyrd verksamhet\n\u00e4rendehanteringssystem och andra administrativa system\n\nTidigare erfarenhet av medicinteknik eller v\u00e5ra produkter \u00e4r inget krav. Vi l\u00e4gger stor vikt vid ditt arbetss\u00e4tt, din noggrannhet samt din f\u00f6rm\u00e5ga och vilja att l\u00e4ra dig nya arbetsuppgifter.\n \nOm Kontigo Care\nKontigo Care \u00e4r ett svenskt healthtechbolag med bas i Uppsala som utvecklar digitala l\u00f6sningar f\u00f6r beroendev\u00e5rd och arbetsplatss\u00e4kerhet.\nGenom v\u00e5ra l\u00f6sningar Previct Care och Previct Safety kombinerar vi modern teknik, dataanalys och anv\u00e4ndarcentrerad design f\u00f6r att ge v\u00e5rdgivare, individer och arbetsgivare b\u00e4ttre m\u00f6jligheter till uppf\u00f6ljning, st\u00f6d och f\u00f6rebyggande insatser.\nKontigo Care har sedan starten 2013 arbetat med att utveckla och effektivisera beroendev\u00e5rden med hj\u00e4lp av digital teknik. V\u00e5ra l\u00f6sningar anv\u00e4nds inom bland annat kommunal och regional v\u00e5rd, privat beroendev\u00e5rd och f\u00f6retagsh\u00e4lsa.\nSom medicintekniskt bolag arbetar vi systematiskt med kvalitet, sp\u00e5rbarhet och s\u00e4kerhet. Hos oss blir du en del av en verksamhet d\u00e4r olika kompetensomr\u00e5den arbetar n\u00e4ra varandra och d\u00e4r Service & Support har en viktig roll i kontakten med v\u00e5ra kunder och i den praktiska hanteringen av v\u00e5ra produkter.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"BANG\u00c5RDSGATAN 4 A","full_address":null,"city":"UPPSALA","country":"SE","latitude":59.856800551671,"longitude":17.640835300713},"metadata":{"region":"Uppsala l\u00e4n","duration":"Tills vidare","employer":"Kontigo Care AB","postcode":"75320","positions":1,"profession":"Supporttekniker IT","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/kontigocare.com\/om-oss\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Jonas Stenberg","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Kontigo Care AB","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":5,"ai_views_count":8,"ai_vendor_counts":{"meta":5,"other":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"jonas.stenberg@kontigocare.com","images":[],"published_at":"2026-08-21T12:33:00+00:00","expires_at":"2026-09-14T23:59:59+00:00","created_at":"2026-08-22T03:25:34+00:00","updated_at":"2026-08-28T02:50:10+00:00"}}