{"data":{"id":136833,"slug":"support-program-leader","type":"job","title":"Support Program Leader","description":"The opportunity\nIVRS (Integration, Verification, Release and Support) is a department within GI MACH, working with securing the quality of the MACH platform, the brain of the HVDC station. We are responsible for verification of the MACH Platform towards high level requirements and for releasing the platform to our customers. We are also responsible for making sure that our customers, mostly internal, get the support they need.\nIVRS is now looking for a Support Program Leader to lead our support program and to coordinate the work with ongoing support activities in the MACH platform. As the Support Program Leader you will play an important role within GI MACH, communicating with our design organizations, our internal and external customers and other MACH stakeholders. As the Support Program Leader you are also part of the IVRS Leadership Team.\nHow You Will Make an Impact\nResponsible for leading the customer support program within IVRS, i.e., leading the execution of the activities within the support program scope.\nCustomer interface for customer defects and support requests.\nManage the customer support issue backlog, including answering support requests and delivering answers and solutions to customer issues.\nFollow up and consolidate status, plans, and appropriate customer defect statistics.\nContinuously drive improvements in the defect handling process towards external customers\nCoordinate troubleshooting activities towards customers\nAct as the MACH Single Point of Contact (SPOC) for issues coming from Service and external customers\nDispatch product-related issues (defects and support issues), follow up, and drive them to closure in collaboration with the DOs.\nOwnership of MACH Issue Management Process and related templates\n\n\n\nYour Background\nM.Sc. or B.Sc. in Engineering or a related technical field\nProven leadership experience or experience from project management\nSolid understanding of software development lifecycles\nStrong interpersonal and communication skills for collaboration across global teams\nFluent in English; Swedish is an advantage but not required\n\n\n\nMore about us\nAre you ready for an exciting new challenge? Does the above description sound like you? Applications will be reviewed on an ongoing basis, so don't delay \u2013 apply today! We are hiring for multiple positions.\nHiring Manager Fredrik Tinnerholm, fredrik.tinnerholm@hitachienergy.com will answer your questions about the position. Union representatives \u2013 Sveriges Ingenj\u00f6rer: Mikael Hjort, +46 107-38 29 86; Unionen: Fredrik Holmgren, +46 107-38 21 85; Ledarna:\nFrank Hollstedt +46 10 7387043. All other questions can be directed to Talent Acquisition Partner Tomasz Szawica, tomasz.szawica@hitachienergy.com","language":"sv","is_translated":true,"title_original":"Support Program Leader","description_original":"The opportunity\nIVRS (Integration, Verification, Release and Support) is a department within GI MACH, working with securing the quality of the MACH platform, the brain of the HVDC station. We are responsible for verification of the MACH Platform towards high level requirements and for releasing the platform to our customers. We are also responsible for making sure that our customers, mostly internal, get the support they need.\nIVRS is now looking for a Support Program Leader to lead our support program and to coordinate the work with ongoing support activities in the MACH platform. As the Support Program Leader you will play an important role within GI MACH, communicating with our design organizations, our internal and external customers and other MACH stakeholders. As the Support Program Leader you are also part of the IVRS Leadership Team.\nHow You Will Make an Impact\nResponsible for leading the customer support program within IVRS, i.e., leading the execution of the activities within the support program scope.\nCustomer interface for customer defects and support requests.\nManage the customer support issue backlog, including answering support requests and delivering answers and solutions to customer issues.\nFollow up and consolidate status, plans, and appropriate customer defect statistics.\nContinuously drive improvements in the defect handling process towards external customers\nCoordinate troubleshooting activities towards customers\nAct as the MACH Single Point of Contact (SPOC) for issues coming from Service and external customers\nDispatch product-related issues (defects and support issues), follow up, and drive them to closure in collaboration with the DOs.\nOwnership of MACH Issue Management Process and related templates\n\n\n\nYour Background\nM.Sc. or B.Sc. in Engineering or a related technical field\nProven leadership experience or experience from project management\nSolid understanding of software development lifecycles\nStrong interpersonal and communication skills for collaboration across global teams\nFluent in English; Swedish is an advantage but not required\n\n\n\nMore about us\nAre you ready for an exciting new challenge? Does the above description sound like you? Applications will be reviewed on an ongoing basis, so don\u2019t delay \u2013 apply today! We are hiring for multiple positions.\nHiring Manager Fredrik Tinnerholm, fredrik.tinnerholm@hitachienergy.com will answer your questions about the position. Union representatives \u2013 Sveriges Ingenj\u00f6rer: Mikael Hjort, +46 107-38 29 86; Unionen: Fredrik Holmgren, +46 107-38 21 85; Ledarna:\nFrank Hollstedt +46 10 7387043. All other questions can be directed to Talent Acquisition Partner Tomasz Szawica, tomasz.szawica@hitachienergy.com","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Ludvika","country":"SE","latitude":60.2,"longitude":14.833333},"metadata":{"region":"Dalarnas l\u00e4n","duration":"Tills vidare","employer":"Hitachi Energy Sweden AB","positions":1,"profession":"Programledare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Kultur, media, design","employer_workplace":"Hitachi Energy, Ludvika","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":19,"ai_views_count":21,"bot_views_count":4,"ai_vendor_counts":{"meta":5,"other":9,"openai":2,"anthropic":5},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46 107-38 29 86","owner_email":"fredrik.tinnerholm@hitachienergy.com","images":[],"published_at":"2026-07-31T14:11:55+00:00","expires_at":"2026-12-31T23:59:59+00:00","created_at":"2026-08-01T03:54:09+00:00","updated_at":"2026-09-19T02:58:09+00:00"}}