{"data":{"id":158889,"slug":"support-technician-customer-operations","type":"job","title":"Support Technician - Customer & Operations","description":"Do you enjoy helping customers, solving problems and understanding how things work?\nWe are looking for a service-minded and technically confident Support Technician who enjoys working with people just as much as solving practical problems.\nYou will be an important point of contact for our customers and partners and help them get the most out of our solutions. The role combines customer support, troubleshooting, coordination and hands-on operational tasks.\nYou do not need to be a developer or a deep technical specialist. What matters is that you are comfortable with technology, curious enough to investigate problems and confident communicating with customers when things do not work as expected.\nAbout us\nWe are a Swedish technology company founded in 2008 focused on asset tracking and connected asset management.\nOur platform combines software, location data and connected hardware to help customers track, manage and gain better control of equipment, vehicles and other mobile assets.\nWe work with customers and partners in multiple markets, and English is a natural part of our day-to-day business.\nWe are a small, experienced team where people work closely across technology, support, sales and operations. That means short decision paths, broad responsibility and the opportunity to make a real impact.\nThe role\nYour main responsibility will be to support our customers and partners in their day-to-day use of our products and services.\nYou will answer questions, help solve problems and guide users when something is unclear or not working as expected.\nSome issues will be straightforward. Others will require you to investigate further, check configurations, review available information or work together with colleagues in technology or operations.\nAn important part of the role is knowing how to communicate clearly and professionally \u2014 especially when a customer is frustrated, uncertain or needs help understanding a technical issue.\nBecause we are a small team, the role also includes some practical and operational tasks. You will work closely with fulfillment and may occasionally help with hardware preparation, configuration, shipments, returns and related administration.\nWhat you will do\nSupport customers and partners by email, phone and other support channels.\nHelp users understand and use our products effectively.\nTroubleshoot technical and practical issues.\nTake ownership of support cases and follow them through to resolution.\nCommunicate clearly with both technical and non-technical users.\nInvestigate issues before escalating them to colleagues.\nWork closely with technology, QA and fulfillment.\nHelp with hardware preparation, configuration and operational tasks when needed.\nDocument common questions and solutions.\nIdentify recurring customer issues and help us improve our processes and product experience.\nWho we think you are\nYou are someone who enjoys helping people and building good customer relationships.\nYou are patient, clear and professional in your communication, and you are comfortable dealing with both simple questions and more challenging situations.\nAt the same time, you have a good general understanding of technology and enjoy figuring things out.\nYou do not need to know everything from the start, but you should be comfortable learning new systems, asking the right questions and investigating a problem before passing it on.\nYou are also comfortable working in a small team where people help each other and where the role may vary from day to day.\nWe would like you to have\nExperience from customer support, technical support, IT support or a similar customer-facing role.\nGood general technical understanding and strong computer skills.\nA genuine interest in helping customers and providing a good service experience.\nStrong communication skills.\nExcellent English, both spoken and written.\nGood Swedish, both spoken and written.\nThe ability to work independently and take responsibility for your tasks.\nA structured and solution-oriented way of working.\nThe ability to stay calm and professional when dealing with difficult or urgent customer situations.\nNice to have\nExperience in one or several of the following would be valuable, but is not required:\nTechnical support or application support.\nBasic SQL or working with data.\nAPIs or system integrations.\nIoT or connected devices.\nGPS, telematics or vehicle-related technology.\nMobile connectivity and SIM-based devices.\nHardware configuration or installation.\nTicketing and support systems.\nYou do not need to be a developer or advanced technical specialist.\nWe are looking for someone who can combine good customer service, sound judgment and enough technical understanding to solve problems confidently.\nWhat we offer\nA broad and varied role with real responsibility from day one.\nThe opportunity to work closely with both customers and colleagues across the business.\nA small-team environment with short decision paths and plenty of room to influence how we work.\nThe chance to build a strong understanding of both our products and our customers.\nA role where you can grow through practical experience rather than being limited to a narrow support function.\n30 days of annual leave.\nA generous wellness allowance and wellness package.\nAn international working environment where both Swedish and English are part of everyday communication.\nWhy this role is different\nThis is a broad role with close contact with both customers and colleagues.\nYou will not simply process tickets. You will build relationships with customers, understand their needs and help make sure their issues are genuinely resolved.\nAt the same time, you will work close enough to our technology and products to develop a strong understanding of how everything fits together.\nFor the right person, this is an opportunity to build both technical knowledge and customer responsibility in a small team where your contribution matters.\nThis role could be a great fit if...\nYou enjoy customer contact and are good at creating trust.\nYou are technically comfortable without needing to be a specialist.\nYou like solving problems and taking ownership.\nYou enjoy variety and working closely with different parts of a business.\nAnd you care about giving customers and partners a good experience \u2014 even when something has gone wrong.\nIf that sounds like you, we would like to hear from you.","language":"sv","is_translated":true,"title_original":"Support Technician  Customer & Operations","description_original":"Do you enjoy helping customers, solving problems and understanding how things work?\nWe are looking for a service-minded and technically confident Support Technician who enjoys working with people just as much as solving practical problems.\nYou will be an important point of contact for our customers and partners and help them get the most out of our solutions. The role combines customer support, troubleshooting, coordination and hands-on operational tasks.\nYou do not need to be a developer or a deep technical specialist. What matters is that you are comfortable with technology, curious enough to investigate problems and confident communicating with customers when things do not work as expected.\nAbout us\nWe are a Swedish technology company founded in 2008 focused on asset tracking and connected asset management.\nOur platform combines software, location data and connected hardware to help customers track, manage and gain better control of equipment, vehicles and other mobile assets.\nWe work with customers and partners in multiple markets, and English is a natural part of our day-to-day business.\nWe are a small, experienced team where people work closely across technology, support, sales and operations. That means short decision paths, broad responsibility and the opportunity to make a real impact.\nThe role\nYour main responsibility will be to support our customers and partners in their day-to-day use of our products and services.\nYou will answer questions, help solve problems and guide users when something is unclear or not working as expected.\nSome issues will be straightforward. Others will require you to investigate further, check configurations, review available information or work together with colleagues in technology or operations.\nAn important part of the role is knowing how to communicate clearly and professionally \u2014 especially when a customer is frustrated, uncertain or needs help understanding a technical issue.\nBecause we are a small team, the role also includes some practical and operational tasks. You will work closely with fulfilment and may occasionally help with hardware preparation, configuration, shipments, returns and related administration.\nWhat you will do\nSupport customers and partners by email, phone and other support channels.\nHelp users understand and use our products effectively.\nTroubleshoot technical and practical issues.\nTake ownership of support cases and follow them through to resolution.\nCommunicate clearly with both technical and non-technical users.\nInvestigate issues before escalating them to colleagues.\nWork closely with technology, QA and fulfilment.\nHelp with hardware preparation, configuration and operational tasks when needed.\nDocument common questions and solutions.\nIdentify recurring customer issues and help us improve our processes and product experience.\n\n\n\nWho we think you are\nYou are someone who enjoys helping people and building good customer relationships.\nYou are patient, clear and professional in your communication, and you are comfortable dealing with both simple questions and more challenging situations.\nAt the same time, you have a good general understanding of technology and enjoy figuring things out.\nYou do not need to know everything from the start, but you should be comfortable learning new systems, asking the right questions and investigating a problem before passing it on.\nYou are also comfortable working in a small team where people help each other and where the role may vary from day to day.\nWe would like you to have\nExperience from customer support, technical support, IT support or a similar customer-facing role.\nGood general technical understanding and strong computer skills.\nA genuine interest in helping customers and providing a good service experience.\nStrong communication skills.\nExcellent English, both spoken and written.\nGood Swedish, both spoken and written.\nThe ability to work independently and take responsibility for your tasks.\nA structured and solution-oriented way of working.\nThe ability to stay calm and professional when dealing with difficult or urgent customer situations.\n\n\n\nNice to have\nExperience in one or several of the following would be valuable, but is not required:\nTechnical support or application support.\nBasic SQL or working with data.\nAPIs or system integrations.\nIoT or connected devices.\nGPS, telematics or vehicle-related technology.\nMobile connectivity and SIM-based devices.\nHardware configuration or installation.\nTicketing and support systems.\n\n\n\nYou do not need to be a developer or advanced technical specialist.\nWe are looking for someone who can combine good customer service, sound judgement and enough technical understanding to solve problems confidently.\nWhat we offer\nA broad and varied role with real responsibility from day one.\nThe opportunity to work closely with both customers and colleagues across the business.\nA small-team environment with short decision paths and plenty of room to influence how we work.\nThe chance to build a strong understanding of both our products and our customers.\nA role where you can grow through practical experience rather than being limited to a narrow support function.\n30 days of annual leave.\nA generous wellness allowance and wellness package.\nAn international working environment where both Swedish and English are part of everyday communication.\n\n\n\nWhy this role is different\nThis is a broad role with close contact with both customers and colleagues.\nYou will not simply process tickets. You will build relationships with customers, understand their needs and help make sure their issues are genuinely resolved.\nAt the same time, you will work close enough to our technology and products to develop a strong understanding of how everything fits together.\nFor the right person, this is an opportunity to build both technical knowledge and customer responsibility in a small team where your contribution matters.\nThis role could be a great fit if...\nYou enjoy customer contact and are good at creating trust.\nYou are technically comfortable without needing to be a specialist.\nYou like solving problems and taking ownership.\nYou enjoy variety and working closely with different parts of a business.\nAnd you care about giving customers and partners a good experience \u2014 even when something has gone wrong.\n\n\nIf that sounds like you, we would like to hear from you.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"V\u00c4STER\u00c5S","country":"SE","latitude":59.53152655047,"longitude":16.605411892965},"metadata":{"region":"V\u00e4stmanlands l\u00e4n","duration":"Tills vidare","employer":"PosTrack Europe AB","postcode":"72130","positions":1,"profession":"Supporttekniker IT","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/postrackeurope.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Niclas Holm","employment_type":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)","occupation_field":"Data\/IT","employer_workplace":"POSTRACK EUROPE AB","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":4,"ai_views_count":3,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0706742212","owner_email":"niclas.holm@postrackeurope.com","images":[],"published_at":"2026-08-17T21:43:00+00:00","expires_at":"2026-09-16T23:59:59+00:00","created_at":"2026-08-18T03:54:36+00:00","updated_at":"2026-08-20T14:36:53+00:00"}}