{"data":{"id":211101,"slug":"supportingenjor-till-tekniskt-bolag","type":"job","title":"Support Engineer for Technology Company!","description":"Are you at the beginning of your engineering career and looking to work with support for advanced technical systems and exciting products? Do you have an interest in troubleshooting, problem-solving, and customer contact? Then the Support Engineer role at our client could be your next step. We welcome your application!\nAbout the position:\nAs a Support Engineer, you work with support for advanced technical products and systems. You receive requests via a support portal, email, and phone and use your technical understanding to analyze customer problems. Using internal reference and test environments, you investigate system functionality and troubleshoot to identify the root cause of issues.\nYou are responsible for driving issues forward, documenting your findings, and assessing what expertise needs to be involved. For more complex questions, you collaborate with specialized engineering teams to find an efficient and long-term solution together.\nWork is based on established response times, which means you need to be able to prioritize and handle multiple requests in parallel. The role gives you excellent opportunities to get to know the products and systems in depth while developing broad technical expertise.\nWork tasks:\nReceive and handle technical support requests via support portal, email, and phone\nAnalyze customer problems and troubleshoot technical systems and reference environments\nIdentify and document software errors, system issues, and other technical deviations\nRespond to and follow up on requests within agreed response times\nAssess how different requests should be handled and what technical expertise needs to be involved\nCollaborate with specialized engineering teams for more complex troubleshooting\nContribute to professional and solution-oriented customer dialogue\nWe are looking for you who:\nHave a bachelor's degree in engineering with a focus on mechanical engineering, mechatronics, or similar\nHave at least one year of work experience working with technical products or systems, for example in technical support, troubleshooting, testing, systems engineering, or maintenance\nSpeak and write fluently in Swedish and English, as both languages are used in daily work\n\nIt is advantageous if you have:\nExperience in customer-facing technical support\nExperience troubleshooting software errors or technical systems\n\nGreat emphasis will be placed on personal suitability. To thrive in the role, we believe you are solution-oriented, curious, and communicative. You work in a structured manner, take responsibility for your requests, and have the ability to prioritize when multiple tasks need to be handled simultaneously. Since the role involves many contact points, we also see that you are service-oriented, collaborative, and confident in dialogue with both customers and technical specialists.\nAbout the employment:\nThis is a consulting assignment, which means you will be employed by Friday and work as a consultant at our client.\nThis position requires that you undergo and are approved according to applicable security clearance requirements at any given time. For positions where the client requires security clearance, this may in some cases also entail requirements for certain citizenship.\nOther information:\nScope: Full-time\nStart: Immediately, taking into account any notice period\nLocation: M\u00f6lnlycke\nContact person: Evelina Ogheden\nSalary: Competitive\n\nApply by clicking the link below. Remember to be quick with your application, as we make ongoing selections and the ad may close before the position is filled if the process has moved to the selection and interview phase. We do not accept applications via email.\nAbout Friday:\nAt Friday, we are passionate about giving you, as a tech talent, a really good start and continued development in your career. By listening to what you want and what drives you, we match you with companies and opportunities that make you look forward to going to work.\nWe value ambition and potential highly and actively work for unbiased recruitment, where everyone is given the same chance to succeed.\nWe are located in Stockholm, Gothenburg, Malm\u00f6, Link\u00f6ping, and \u00d6rebro. Every year we conduct over 5,000 career meetings and match candidates with everything from global companies to innovative startups.","language":"sv","is_translated":true,"title_original":"Supportingenj\u00f6r till Tekniskt Bolag!","description_original":"\u00c4r du i b\u00f6rjan av din ingenj\u00f6rskarri\u00e4r och vill arbeta med support av avancerade tekniska system och sp\u00e4nnande produkter? Har du ett intresse f\u00f6r fels\u00f6kning, probleml\u00f6sning och kundkontakt? D\u00e5 kan rollen som Supportingenj\u00f6r hos v\u00e5r kund vara n\u00e4sta steg f\u00f6r dig. V\u00e4lkommen in med din ans\u00f6kan!\nOm tj\u00e4nsten:\nI rollen som Supportingenj\u00f6r arbetar du med support av avancerade tekniska produkter och system. Du tar emot \u00e4renden via en supportportal, mejl och telefon och anv\u00e4nder din tekniska f\u00f6rst\u00e5else f\u00f6r att analysera kundernas problem. Med hj\u00e4lp av interna referens- och testmilj\u00f6er unders\u00f6ker du systemens funktion och fels\u00f6ker f\u00f6r att identifiera orsaken till problemet.\nDu ansvarar f\u00f6r att driva \u00e4rendena fram\u00e5t, dokumentera dina slutsatser och bed\u00f6ma vilka kompetenser som beh\u00f6ver involveras. Vid mer komplexa fr\u00e5gor samarbetar du med specialiserade ingenj\u00f6rsteam f\u00f6r att tillsammans hitta en effektiv och l\u00e5ngsiktig l\u00f6sning.\nArbetet sker utifr\u00e5n fastst\u00e4llda svarstider, vilket inneb\u00e4r att du beh\u00f6ver kunna prioritera och hantera flera \u00e4renden parallellt. Rollen ger dig goda m\u00f6jligheter att l\u00e4ra k\u00e4nna produkterna och systemen p\u00e5 djupet samtidigt som du utvecklar en bred teknisk kompetens.\nArbetsuppgifter:\nTa emot och hantera tekniska support\u00e4renden via supportportal, mejl och telefon\nAnalysera kundernas problem och fels\u00f6ka i tekniska system och referensmilj\u00f6er\nIdentifiera och dokumentera mjukvarufel, systemproblem och andra tekniska avvikelser\nBesvara och f\u00f6lja upp \u00e4renden inom \u00f6verenskomna svarstider\nBed\u00f6ma hur olika \u00e4renden ska hanteras och vilka tekniska kompetenser som beh\u00f6ver involveras\nSamarbeta med specialiserade ingenj\u00f6rsteam vid mer komplex fels\u00f6kning\nBidra till en professionell och l\u00f6sningsorienterad kunddialog\nVi s\u00f6ker dig som:Har en h\u00f6gskoleingenj\u00f6rsexamen med inriktning mot maskinteknik, mekatronik eller liknande\nHar minst ett \u00e5rs arbetslivserfarenhet av att arbeta med tekniska produkter eller system, exempelvis inom teknisk support, fels\u00f6kning, test, systemteknik eller underh\u00e5ll\nTalar och skriver obehindrat p\u00e5 svenska och engelska, d\u00e5 b\u00e5da spr\u00e5ken anv\u00e4nds i det dagliga arbetet\n\nDet \u00e4r meriterande om du har:\nErfarenhet av kundn\u00e4ra teknisk support\nErfarenhet av att fels\u00f6ka mjukvarufel eller tekniska system\n\nStor vikt kommer att l\u00e4ggas vid personlig l\u00e4mplighet. F\u00f6r att trivas i rollen tror vi att du \u00e4r l\u00f6sningsorienterad, nyfiken och kommunikativ. Du arbetar strukturerat, tar ansvar f\u00f6r dina \u00e4renden och har f\u00f6rm\u00e5ga att prioritera n\u00e4r flera uppgifter beh\u00f6ver hanteras samtidigt. Eftersom rollen inneb\u00e4r m\u00e5nga kontaktytor ser vi \u00e4ven att du \u00e4r serviceinriktad, samarbetsvillig och trygg i dialogen med b\u00e5de kunder och tekniska specialister.\nOm anst\u00e4llningen:\nDetta \u00e4r ett konsultuppdrag, vilket inneb\u00e4r att du kommer att vara anst\u00e4lld av Friday och arbeta som konsult ute hos v\u00e5r kund.\nDenna befattning kr\u00e4ver att du genomg\u00e5r och blir godk\u00e4nd enligt vid var tid g\u00e4llande best\u00e4mmelser f\u00f6r s\u00e4kerhetsskydd. F\u00f6r befattningar d\u00e4r kunden st\u00e4ller krav p\u00e5 s\u00e4kerhetsklassplacering kan det i f\u00f6rekommande fall \u00e4ven inneb\u00e4ra krav p\u00e5 visst medborgarskap.\n\u00d6vrig info:Omfattning: Heltid\nStart: Omg\u00e5ende, med h\u00e4nsyn till eventuell upps\u00e4gningstid\nPlacering: M\u00f6lnlycke\nKontaktperson: Evelina Ogheden\nL\u00f6n: Marknadsm\u00e4ssig\n\nAns\u00f6k genom att klicka p\u00e5 l\u00e4nken nedan. Kom ih\u00e5g att vara snabb med din ans\u00f6kan, d\u00e5 vi g\u00f6r l\u00f6pande urval och annonsen kan st\u00e4ngas innan tj\u00e4nsten \u00e4r tillsatt om processen har g\u00e5tt vidare till urvals- och intervjufasen. Vi tar inte emot ans\u00f6kningar via mejl.\nOm Friday:\nP\u00e5 Friday brinner vi f\u00f6r att ge dig som Tech-talang en riktigt bra start och fortsatt utveckling i karri\u00e4ren. Genom att lyssna p\u00e5 vad just du vill och drivs av matchar vi dig med f\u00f6retag och m\u00f6jligheter som f\u00e5r dig att se fram emot att g\u00e5 till jobbet.\nVi v\u00e4rderar ambition och potential h\u00f6gt och arbetar aktivt f\u00f6r en f\u00f6rdomsfri rekrytering, d\u00e4r alla ges samma chans att lyckas.\nVi finns i Stockholm, G\u00f6teborg, Malm\u00f6, Link\u00f6ping och \u00d6rebro. Varje \u00e5r genomf\u00f6r vi \u00f6ver 5 000 karri\u00e4rm\u00f6ten och matchar kandidater med allt fr\u00e5n globala f\u00f6retag till innovativa startups.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Kungsportsavenyn 10","full_address":null,"city":"G\u00f6teborg","country":"SE","latitude":57.700369606996,"longitude":11.975506217898},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"Friday V\u00e4st AB","postcode":"41136","positions":1,"profession":"Civilingenj\u00f6r, maskin","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Evelina Ogheden","employment_type":"full_time","occupation_field":"Yrken med teknisk inriktning","employer_workplace":"Friday V\u00e4st AB","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":4,"bot_views_count":1,"ai_vendor_counts":{"openai":2,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"Evelina.ogheden@friday.se","images":[],"published_at":"2026-09-14T21:21:47+00:00","expires_at":"2026-11-16T23:59:59+00:00","created_at":"2026-09-15T03:25:22+00:00","updated_at":"2026-09-15T19:08:04+00:00"}}