{"data":{"id":153387,"slug":"supportkonsult-sokes-till-nordlo-i-orebro","type":"job","title":"Support\/Consultant Wanted for Nordlo in \u00d6rebro","description":"Nordlo Group\n \nIntro\/Overview\nWe're growing in \u00d6rebro\u2014do you want to be part of the journey forward?\nDo you want to work with technology, problem-solving, and customer service in a role where you truly make a difference? We're now seeking an engaged and solution-oriented support professional who wants to become part of our team. Here you'll have the opportunity to work in a varied and developmental role where your technical skills, service mindset, and ability to find solutions contribute to both customer value and business development.\nAbout the Role\nAs a support professional with us, you'll have a central and important role in our operations. You'll work with more advanced support cases that require both technical understanding and analytical skills, and you'll be an important link between support, our consultants, and our customers or users. The role is broad and varied, which means you'll work with everything from troubleshooting and problem-solving to contributing improvements to our processes and routines.\nYou'll have the opportunity to develop, work with exciting technical challenges, and grow alongside helpful colleagues.\nThe Work Involves\nYou'll handle and resolve incoming support cases at levels 1 and 2. You'll troubleshoot technical problems in areas such as systems, software, networks, and hardware, and ensure that users and customers receive quick and professional assistance. When a case requires additional specialized expertise, you're responsible for escalating it to the right department in a structured and clear manner.\nThe work also involves documenting cases, solutions, and routines in a ticketing system, following up on incidents, and helping ensure high service quality. You'll also contribute by identifying improvement opportunities and developing our support processes and user documentation.\nAbout You\nWe're looking for someone with experience in technical support, helpdesk, or IT support and with good technical understanding and troubleshooting experience. You are organized, thorough, and solution-oriented, and you enjoy a role where you can combine technology with service. Since you'll have many contact points, it's important that you have good communication skills and enjoy helping others in a pedagogical and professional manner.\nYou work independently when needed, but are also a team player who collaborates well with others. We'd like to see experience with remote support and working in ticketing systems. You speak Swedish and English fluently in speech and writing and have knowledge of areas such as Windows, Microsoft 365, and networking. If you also have knowledge in communications, Windows, Active Directory, or similar environments, that's a plus. Relevant education in IT or technology is also something we see as an advantage.\nYour Future Employer\nNordlo is a leading player in cloud and infrastructure. We offer scalable operations solutions and full outsourcing of IT and digitalization services to companies and public organizations. Through close collaboration and responsible choices of innovative technology, we help our customers grow safely and sustainably in a world that changes every day.\nNordlo has a turnover of 2.5 billion SEK, has approximately 1,000 employees at locations across Sweden and large parts of Norway.\nNordlo strives to create an inclusive workplace with the industry's most engaged employees. For us, diversity and inclusion are crucial to driving innovation and growth. We actively work to attract talent from different backgrounds and create opportunities for our employees to grow.\n\"Are you our next Support\/Consultant? Don't hesitate to submit your application today. Applications are reviewed on an ongoing basis and the position may be filled before the final application deadline.\"\nWant to know more? On our website you can read about our operations, customer cases, and our employees.\n\nOpen to Everyone\nWe focus on your skills, not your other circumstances. We're open to adapting the role or workplace to your needs.","language":"sv","is_translated":true,"title_original":"Support\/konsult s\u00f6kes till Nordlo i \u00d6rebro","description_original":"Nordlo Group\n\u00a0\nIntro\/Ingress\nVi v\u00e4xer i \u00d6rebro, vill du vara med p\u00e5 resan fram\u00e5t?\nVill du arbeta med teknik, probleml\u00f6sning och kundservice i en roll d\u00e4r du verkligen g\u00f6r skillnad? Vi s\u00f6ker nu en engagerad och l\u00f6sningsorienterad supportperson som vill bli en del av v\u00e5rt team. H\u00e4r f\u00e5r du m\u00f6jlighet att arbeta i en varierad och utvecklande roll d\u00e4r din tekniska kompetens, ditt servicet\u00e4nk och din f\u00f6rm\u00e5ga att hitta l\u00f6sningar bidrar till b\u00e5de kundnytta och verksamhetsutveckling.\nOm tj\u00e4nsten\nSom supportpersonal hos oss f\u00e5r du en central och viktig roll i verksamheten. Du arbetar med mer avancerade support\u00e4renden som kr\u00e4ver b\u00e5de teknisk f\u00f6rst\u00e5else och analytisk f\u00f6rm\u00e5ga, och du blir en viktig l\u00e4nk mellan supporten, v\u00e5ra konsulter och v\u00e5ra kunder eller anv\u00e4ndare. Rollen \u00e4r bred och omv\u00e4xlande, vilket inneb\u00e4r att du f\u00e5r arbeta med allt fr\u00e5n fels\u00f6kning och probleml\u00f6sning till att bidra med f\u00f6rb\u00e4ttringar i v\u00e5ra processer och rutiner.\nDu f\u00e5r m\u00f6jlighet att utvecklas, arbeta med sp\u00e4nnande tekniska utmaningar och v\u00e4xa tillsammans med hj\u00e4lpsamma kollegor.\u00a0\nArbetet inneb\u00e4r\nDu kommer att hantera och l\u00f6sa inkommande support\u00e4renden p\u00e5 niv\u00e5 1 och 2. Du fels\u00f6ker tekniska problem inom exempelvis system, programvara, n\u00e4tverk och h\u00e5rdvara, och ser till att anv\u00e4ndare och kunder f\u00e5r snabb och professionell hj\u00e4lp. N\u00e4r ett \u00e4rende kr\u00e4ver ytterligare specialistkompetens ansvarar du f\u00f6r att eskalera det vidare till r\u00e4tt funktion p\u00e5 ett strukturerat och tydligt s\u00e4tt.\nArbetet inneb\u00e4r ocks\u00e5 att du dokumenterar \u00e4renden, l\u00f6sningar och rutiner i \u00e4rendehanteringssystem, f\u00f6ljer upp incidenter och bidrar till att s\u00e4kerst\u00e4lla en h\u00f6g servicekvalitet. Du bidrar ocks\u00e5 genom att identifiera f\u00f6rb\u00e4ttringsm\u00f6jligheter och utvecklingen av v\u00e5ra supportprocesser och anv\u00e4ndardokumentation.\u00a0\nOm dig\nVi s\u00f6ker dig som har erfarenhet av teknisk support, helpdesk eller IT-support och som har en god teknisk f\u00f6rst\u00e5else med vana av fels\u00f6kning. Du \u00e4r strukturerad, noggrann och l\u00f6sningsorienterad, och du trivs i en roll d\u00e4r du f\u00e5r kombinera teknik med service. Eftersom du har m\u00e5nga kontaktytor \u00e4r det viktigt att du har en god kommunikativ f\u00f6rm\u00e5ga och tycker om att hj\u00e4lpa andra p\u00e5 ett pedagogiskt och professionellt s\u00e4tt.\nDu arbetar sj\u00e4lvst\u00e4ndigt n\u00e4r det beh\u00f6vs, men \u00e4r ocks\u00e5 en lagspelare som samarbetar v\u00e4l med andra. Vi ser g\u00e4rna att du har erfarenhet av fj\u00e4rrsupport och av att arbeta i \u00e4rendehanteringssystem. Du beh\u00e4rskar svenska och engelska i tal och skrift och har kunskaper inom exempelvis Windows, Microsoft 365 och n\u00e4tverk. Har du dessutom kunskap inom kommunikation, Windows, Active Directory eller liknande milj\u00f6er \u00e4r det meriterande. Relevant utbildning inom IT eller teknik ser vi ocks\u00e5 som en f\u00f6rdel.\nDin framtida arbetsgivare\nNordlo \u00e4r en ledande akt\u00f6r inom moln och infrastruktur. Vi erbjuder skalbara driftl\u00f6sningar och full outsourcing av IT- och digitaliseringstj\u00e4nster till f\u00f6retag och offentliga verksamheter. Genom n\u00e4ra samarbete och med ansvarsfulla val av innovativ teknik hj\u00e4lper vi v\u00e5ra kunder v\u00e4xa s\u00e4kert och h\u00e5llbart i en samtid som f\u00f6r\u00e4ndras varje dag.\nNordlo oms\u00e4tter 2,5 miljarder SEK, har ca 1000 anst\u00e4llda p\u00e5 orter \u00f6ver hela Sverige och stora delar av Norge.\nNordlo str\u00e4var efter att skapa en inkluderade arbetsplats med branschens mest engagerade medarbetare. F\u00f6r oss \u00e4r m\u00e5ngfald och inkludering avg\u00f6rande f\u00f6r att driva innovation och tillv\u00e4xt. Vi arbetar aktivt f\u00f6r att attrahera talanger med olika bakgrunder och skapa m\u00f6jligheter f\u00f6r v\u00e5ra medarbetare att v\u00e4xa.\n\"\u00c4r du v\u00e5r n\u00e4sta Support\/konsult? Tveka inte p\u00e5 att skicka in din ans\u00f6kan redan idag. Ans\u00f6kningar hanteras l\u00f6pande och tj\u00e4nsten kan komma att tills\u00e4ttas innan sista ans\u00f6kningsdag.\"\nVill du veta mer? P\u00e5 v\u00e5r hemsida kan du l\u00e4sa om v\u00e5r verksamhet, kundcase och v\u00e5ra medarbetare.\n\n\u00d6ppen f\u00f6r alla\nVi fokuserar p\u00e5 din kompetens, inte dina \u00f6vriga f\u00f6ruts\u00e4ttningar. Vi \u00e4r \u00f6ppna f\u00f6r att anpassa rollen eller arbetsplatsen efter dina behov.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Bost\u00e4llsv\u00e4gen 7","full_address":null,"city":"\u00d6rebro","country":"SE","latitude":59.261780180607,"longitude":15.18276700148},"metadata":{"region":"\u00d6rebro l\u00e4n","duration":"Tills vidare","employer":"Nordlo Improve AB","postcode":"70227","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/nordlo.com\/karriar\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Tomas Askl\u00f6v","driving_license":true,"employment_type":"Vanlig anst\u00e4llning","occupation_field":"Data\/IT","employer_workplace":"Nordlo N\u00e4rke AB, \u00d6rebro","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":1,"ai_views_count":3,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0709261606","owner_email":"tomas.asklov@nordlo.com","images":[],"published_at":"2026-08-13T09:04:26+00:00","expires_at":"2026-09-30T23:59:59+00:00","created_at":"2026-08-15T03:35:03+00:00","updated_at":"2026-08-20T06:57:38+00:00"}}