{"data":{"id":208161,"slug":"supportkonsult-till-it-service-och-support","type":"job","title":"Support Consultant for IT Service and Support","description":"Are you interested in working in a group with professional colleagues and providing support to the region's staff regarding IT support? Then this position might be for you! We are now looking for a new colleague to join our team with the opportunity to work with Cosmic or IT support.\nWe warmly welcome your application!\n \nJob Responsibilities\nIn your role as a support consultant, you will be in contact with various departments and professional roles, providing support for their daily use of our IT systems. You will primarily solve questions and problems that users have via telephone. Since this position involves daily contact with people, the most important aspects of your work are providing good service with a focus on excellent customer care. Your responsibilities also include documentation and registration of cases.\n \nAbout the Workplace\nThe Administration for Digitalization Support is tasked with delivering IT services and managing healthcare and operations systems for Region V\u00e4stmanland's various departments. The role also includes leading, implementing, and managing central development projects and actively participating in national IT development work. IT Service and Support is one of the units under this administration, which also includes Cosmic support. Staffing for the unit is scheduled during business hours 07.00-17.00 Monday through Friday.\nFor us, it's important that you feel good and enjoy your work, so we offer you:\nA customized introduction to help you feel confident and secure in your professional role\nOpportunity for skills development through internal training, for example\nA workplace for all life stages\nFree training at our fully equipped gym\nWellness allowance 3000 kr\/year\n\nRead more about benefits here: https:\/\/regionvastmanland.se\/jobba-med-oss\/dina-formaner\/\n \nQualifications\nWe are looking for someone with a valid upper secondary education. If you have previous work experience in healthcare and the Windows platform, this is highly meriting. For this position, you need to have good computer skills, preferably experience with the Cosmic journal system, and enjoy problem-solving. It is advantageous if you have previously worked with similar support tasks, in various case management systems, and have knowledge of software and hardware. Since the work involves daily contact with users and colleagues, we see that you can communicate in Swedish, both verbally and in writing.\nOur administration is a learning organization, and to thrive with us, you need a strong interest in learning new things. You are self-driven and take initiative for your own and the group's work. We appreciate that you are motivated and engaged in achieving operational goals and that you can work at a certain pace. You are calm and attentive in your interactions, while striving to deliver solutions. Furthermore, you have good pedagogical skills when helping others with both small and large problems. You enjoy working in a team and are flexible in collaborating, helping each other within the group, and supporting other IT areas.\nWe place great importance on personal suitability.\n \nEmployment Terms\nTemporary position: Full-time, 9 months with possibility of extension\nWorking hours: Daytime\nPlacement location: V\u00e4ster\u00e5s\n \nThere is an opportunity in this position to work partially remotely when operations allow.\nStart date by agreement. We apply individual and differentiated salary setting.\n \nApplication\nWe welcome your application by September 15, 2026.\n \nIf you proceed in the recruitment process, you will be invited to answer some video questions. After you have answered the video questions, you will be contacted if you move forward to an interview. Interviews are scheduled to take place at the Regionhuset, Entrance 4, from week 41 onwards.\n \nWhen you apply, you should only attach your CV and preferably relevant grades\/certificates.\nYou will also be asked to answer a number of questions that are part of our selection assessment.\nWe do not use cover letters in our recruitment process.\n\nRead more about the region's recruitment process and how to create a good CV here: https:\/\/regionvastmanland.se\/jobba-med-oss\/att-soka-jobb-i-region-vastmanland\/\n \nProtected Personal Information\nIf you have protected personal information, you should not apply through our recruitment system or by e-mail. Instead, contact the recruiting manager or Recruitment Support mailto:rekrytering@regionvastmanland.se who can inform you how to submit your application in a secure way. (Do not attach any personal information)\n \nAbout the Region\nIf you want to know more about what it's like to work with us, you can see more on the region's Instagram account: https:\/\/www.instagram.com\/regionvastmanland\/\n \nIn Region V\u00e4stmanland, we are responsible for healthcare and dental care for everyone living in the region. We also work with everything from public transport and culture to business matters, education, and research. Together, we are 7,000 employees with 300 different professions at ten locations. We are in the middle of what affects people's lives. Every day. Together, we are driven by creating a better society for everyone who lives and works here. We develop and find new solutions to meet people where they are. That's how we can live up to our stakeholders' and residents' high expectations. Together we make a difference. For real. We decline applications from those selling all types of recruitment services","language":"sv","is_translated":true,"title_original":"Supportkonsult till IT-service och support","description_original":"\u00c4r du intresserad av att arbeta i en grupp med professionella kollegor och vara ett st\u00f6d f\u00f6r regionens medarbetare kring IT-support? D\u00e5 kan det h\u00e4r vara en tj\u00e4nst f\u00f6r dig! Nu s\u00f6ker vi en ny kollega till v\u00e5r verksamhet med m\u00f6jlighet att arbeta med Cosmic- eller IT-support.\nVarmt v\u00e4lkommen med din ans\u00f6kan!\n\u00a0\nArbetsuppgifter\nI rollen som supportkonsult kommer du ha kontakt med olika verksamheter och yrkesroller och vara ett st\u00f6d i deras dagliga anv\u00e4ndande av v\u00e5ra IT-system. Du kommer till st\u00f6rsta del via telefon att l\u00f6sa de fr\u00e5gor och problem som anv\u00e4ndarna har. D\u00e5 tj\u00e4nsten inneb\u00e4r daglig kontakt med m\u00e4nniskor, \u00e4r de viktigaste delarna i ditt arbete att ge god service med fokus p\u00e5 gott bem\u00f6tande. I arbetsuppgifterna ing\u00e5r \u00e4ven\u00a0dokumentering och registrering av \u00e4renden.\n\u00a0\nOm arbetsplatsen\nF\u00f6rvaltningen f\u00f6r digitaliseringsst\u00f6d har i uppdrag att leverera tj\u00e4nster inom IT och f\u00f6rvalta v\u00e5rd- och verksamhetssystem f\u00f6r Region V\u00e4stmanlands olika verksamheter. I uppdraget ing\u00e5r \u00e4ven att leda, genomf\u00f6ra och f\u00f6rvalta centrala utvecklingsprojekt och aktivt delta i det nationella IT-utvecklingsarbetet. IT-service och support \u00e4r en av enheterna som tillh\u00f6r f\u00f6rvaltningen och d\u00e4r \u00e4ven Cosmic-support ing\u00e5r. Bemanningen p\u00e5 enheten schemal\u00e4ggs under \u00f6ppettiderna kl. 07.00-17.00 fr\u00e5n m\u00e5ndag till fredag.\nF\u00f6r oss \u00e4r det viktigt att du m\u00e5r bra och trivs p\u00e5 jobbet s\u00e5 d\u00e4rf\u00f6r erbjuder vi dig:\nEn anpassad introduktion f\u00f6r att du ska bli trygg och s\u00e4ker i din yrkesroll\nM\u00f6jlighet till kompetensutveckling genom exempelvis interna utbildningar\nEn arbetsplats f\u00f6r livets olika skeden\nGratis tr\u00e4ning p\u00e5 v\u00e5rt fullt utrustade gym\nFriskv\u00e5rdsbidrag 3000 kr\/\u00e5r\n\nL\u00e4s mer om f\u00f6rm\u00e5nerna h\u00e4r: https:\/\/regionvastmanland.se\/jobba-med-oss\/dina-formaner\/\n\u00a0\nKvalifikationer\nVi s\u00f6ker dig som har en godk\u00e4nd gymnasieutbildning. Har du tidigare arbetslivserfarenhet inom h\u00e4lso- och sjukv\u00e5rd och Windowsplattformen \u00e4r det h\u00f6gt meriterande. F\u00f6r tj\u00e4nsten beh\u00f6ver du ha god datorvana, g\u00e4rna erfarenhet av journalsystemet Cosmic och gilla probleml\u00f6sning. Det \u00e4r f\u00f6rdelaktigt om du tidigare har arbetat med liknande arbetsuppgifter inom support, i olika \u00e4rendehanteringssystem och har kunskaper inom mjuk- och h\u00e5rdvara. D\u00e5 arbetet inneb\u00e4r daglig kontakt med anv\u00e4ndare och kollegor ser vi att du kan kommunicera p\u00e5 svenska, b\u00e5de i tal och skrift.\nV\u00e5r f\u00f6rvaltning \u00e4r en l\u00e4rande organisation och f\u00f6r att trivas hos oss beh\u00f6ver du ha ett stort intresse att l\u00e4ra dig nya saker. Du som s\u00f6ker \u00e4r sj\u00e4lvg\u00e5ende och tar initiativ f\u00f6r ditt och gruppens arbete. Vi ser g\u00e4rna att du \u00e4r driven och engagerad inf\u00f6r uppsatta verksamhetsm\u00e5l och uppskattar ett visst tempo i arbetet. Du \u00e4r lugn och uppm\u00e4rksam i ditt bem\u00f6tande, samtidigt som du anstr\u00e4nger dig f\u00f6r att leverera l\u00f6sningar. Vidare har du en god pedagogisk f\u00f6rm\u00e5ga n\u00e4r du hj\u00e4lper andra med b\u00e5de sm\u00e5 och stora problem. Du arbetar g\u00e4rna i team och \u00e4r flexibel inf\u00f6r att samarbeta, hj\u00e4lpas \u00e5t inom gruppen och ge st\u00f6d inom andra IT-omr\u00e5den.\u00a0\nVi l\u00e4gger stor vikt vid personlig l\u00e4mplighet.\n\u00a0\nAnst\u00e4llningsvillkor\nVikariat: Heltid, 9 m\u00e5nader med m\u00f6jlighet till f\u00f6rl\u00e4ngning\nArbetstid: Dagtid\nPlaceringsort: V\u00e4ster\u00e5s\n\u00a0\nDet finns m\u00f6jlighet i tj\u00e4nsten att delvis arbeta p\u00e5 distans n\u00e4r verksamheten till\u00e5ter.\nTilltr\u00e4de efter \u00f6verenskommelse. Vi till\u00e4mpar individuell och differentierad l\u00f6nes\u00e4ttning.\n\u00a0\nAns\u00f6kan\nV\u00e4lkommen med din ans\u00f6kan senast 15 september 2026.\n\u00a0\nG\u00e5r du vidare i rekryteringsprocessen kommer du bli inbjuden att svara p\u00e5 n\u00e5gra videofr\u00e5gor. Efter att du har svarat p\u00e5 videofr\u00e5gorna kommer du att bli kontaktad om du g\u00e5r vidare till en intervju. Intervjuer \u00e4r planerade att ske p\u00e5 plats i Regionhuset, Ing\u00e5ng 4, fr\u00e5n och med vecka 41.\u00a0\n\u00a0\nN\u00e4r du ans\u00f6ker ska du endast bifoga ditt CV och g\u00e4rna relevanta betyg\/intyg.\nDu kommer ocks\u00e5 att f\u00e5 besvara ett antal fr\u00e5gor som ing\u00e5r i v\u00e5r urvalsbed\u00f6mning.\nVi anv\u00e4nder inte personligt brev i v\u00e5r rekryteringsprocess.\n\nL\u00e4s mer om regionens rekryteringsprocess och hur du utformar ett bra CV h\u00e4r: https:\/\/regionvastmanland.se\/jobba-med-oss\/att-soka-jobb-i-region-vastmanland\/\n\u00a0\nSkyddade personuppgifter\nOm du har skyddade personuppgifter ska du inte ans\u00f6ka via v\u00e5rt rekryteringssystem eller via e-post. Kontakta ist\u00e4llet rekryterande chef eller Rekryteringsst\u00f6d mailto:rekrytering@regionvastmanland.se som kan informera om hur du l\u00e4mnar in din ans\u00f6kan p\u00e5 ett s\u00e4kert s\u00e4tt. (Bifoga inga personuppgifter)\n\u00a0\nOm regionen\nOm du vill veta mer om hur det \u00e4r att jobba hos oss kan du se mer p\u00e5 regionens instagramkonto: https:\/\/www.instagram.com\/regionvastmanland\/\n\u00a0\nVi i Region V\u00e4stmanland ansvarar f\u00f6r h\u00e4lso-, sjuk- och tandv\u00e5rd f\u00f6r alla som bor i l\u00e4net. Vi jobbar ocks\u00e5 med allt fr\u00e5n kollektivtrafik och kultur till n\u00e4ringslivsfr\u00e5gor, utbildning och forskning. Tillsammans \u00e4r vi 7 000 anst\u00e4llda, med 300 olika yrken, p\u00e5 tio orter. Vi finns mitt i det som p\u00e5verkar m\u00e4nniskors liv. Varje dag. Tillsammans drivs vi av att skapa ett b\u00e4ttre samh\u00e4lle f\u00f6r alla som bor och verkar h\u00e4r. Vi utvecklar och hittar nya l\u00f6sningar f\u00f6r att m\u00f6ta m\u00e4nniskor \u2013 d\u00e4r dom \u00e4r. Det \u00e4r s\u00e5 vi kan leva upp till v\u00e5ra uppdragsgivares och inv\u00e5nares h\u00f6gt st\u00e4llda f\u00f6rv\u00e4ntningar. Tillsammans g\u00f6r vi skillnad. P\u00e5 riktigt.Vi tackar nej till dig som s\u00e4ljer alla slags rekryteringstj\u00e4nster","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Region V\u00e4stmanland","full_address":null,"city":"V\u00e4ster\u00e5s","country":"SE","latitude":59.6185805,"longitude":16.4566227},"metadata":{"region":"V\u00e4stmanlands l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"REGION V\u00c4STMANLAND","postcode":"72189","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/regionvastmanland.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Susanna Hellstr\u00f6m","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Region V\u00e4stmanland","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":3,"bot_views_count":2,"ai_vendor_counts":{"openai":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"susanna.hellstrom@regionvastmanland.se","images":[],"published_at":"2026-09-12T00:25:09+00:00","expires_at":"2026-09-15T23:59:59+00:00","created_at":"2026-09-12T03:30:40+00:00","updated_at":"2026-09-15T03:00:29+00:00"}}