{"data":{"id":181678,"slug":"supporttekniker-11","type":"job","title":"Support Technician","description":"About You\nDo you enjoy delivering world-class service and get energized by solving problems? Are you a positive and engaged person who thrives in a fast-paced environment and loves interacting with people? Then this role might be perfect for you!\nWe're now looking for a service desk professional who wants to be part of a cohesive team where collaboration, service, and work satisfaction are at the center. We see your personality, attitude, willingness to learn, and genuine commitment as key to success in this role.\nYour New Position\nAs a service desk professional, you'll be the first point of contact for our customers when they need help. You provide support via phone and ticketing systems, helping users with everything from account management to basic technical troubleshooting and questions about hardware and the company's system solutions.\nYou work together with your colleagues to ensure every customer receives fast, professional, and personalized service.\nYour Responsibilities\n\nProvide support to customers via phone and ticketing systems.\n\n\nManage user accounts and permissions.\n\n\nTroubleshoot network equipment and basic technical problems.\n\n\nProvide support for hardware and the company's system solutions.\n\n\nCollaborate with the team to resolve customer issues and escalate complex questions when needed.\n\nYour Background\nWe believe you have experience from customer service, service desk, support, or another role where you've worked closely with customers and helped people solve problems. You don't need extensive IT experience\u2014what matters most is that you have a strong interest in service, enjoy learning new things, and are comfortable providing professional support.\nIf you've previously worked with phone-based customer service, ticketing, or technical support, that's a plus, but we especially value your personality, commitment, and desire to develop.\nWe Believe You Are:\nSocial, positive, and service-minded.\n\n\nHelpful and enjoy creating satisfied customers.\n\n\nDriven and take own initiative.\n\n\nComfortable working both independently and with others.\n\n\nFlexible, stress-resilient, and solution-focused.\n\n\nInterested in technology and want to develop within IT.\n\nDesirable Qualifications\nExperience in customer service, service desk, or another service-oriented role.\n\n\nExperience with phone-based customer service.\n\n\nBasic technical interest or IT support experience.\n\n\nCompleted IT education, such as IT support, networking, systems administration, or other relevant field.\n\nYour Application\nWe present candidates on an ongoing basis, so apply as soon as possible. For questions, contact omar.lordfye@thalamus.se or tilda.stenmark@thalamus.se\n\nWhat We Offer\nAs an employee at Thalamus, we offer a secure employment with collective agreement (IT\/Telecom Agreement, not staffing agreement), wellness allowance, fixed monthly salary, pension, and more.\nAt Thalamus, community is an important part of our culture, which is why we organize team outings, summer parties, and Christmas celebrations. These are great occasions when consultants share experiences and joy with each other and our office team.\n\nYour New Employer\nThalamus has been around for 20 years and is now a steadily growing and profitable consulting and recruitment company within IT & Technology.\nWe are a family-oriented company based in Alvik strand, and our main focus is consulting services in the Stockholm area.\nOur core values are fast and friendly, and you'll notice that in our recruitment process and if you start working with us. If we were to describe ourselves, we'd say we're a cheerful, knowledge-driven team whose work is characterized by quality, innovation, and personal commitment. We hope you want to join us!","language":"sv","is_translated":true,"title_original":"Supporttekniker","description_original":"Du som person\nTycker du om att ge service i v\u00e4rldsklass och f\u00e5r energi av att l\u00f6sa problem? \u00c4r du en positiv och engagerad person som trivs i ett h\u00f6gt tempo och gillar att ha kontakt med m\u00e4nniskor? D\u00e5 kan det h\u00e4r vara rollen f\u00f6r dig!\nVi s\u00f6ker nu en servicedeskmedarbetare som vill bli en del av ett sammansvetsat team d\u00e4r samarbete, service och arbetsgl\u00e4dje st\u00e5r i fokus. Vi ser din personlighet, inst\u00e4llning, viljan att l\u00e4ra sig och ett genuint engagemang som nyckeln till framg\u00e5ng i rollen.\nDin nya tj\u00e4nst\nSom servicedeskmedarbetare \u00e4r du den f\u00f6rsta kontakten f\u00f6r v\u00e5ra kunder n\u00e4r de beh\u00f6ver hj\u00e4lp. Du ger support via telefon och \u00e4rendehanteringssystem och hj\u00e4lper anv\u00e4ndare med allt fr\u00e5n kontohantering till enklare teknisk fels\u00f6kning och fr\u00e5gor kring h\u00e5rdvara och f\u00f6retagets systeml\u00f6sningar.\nDu arbetar tillsammans med dina kollegor f\u00f6r att s\u00e4kerst\u00e4lla att varje kund f\u00e5r snabb, professionell och personlig service.\nDina arbetsuppgifter\n\nGe support till kunder via telefon och \u00e4rendehanteringssystem.\n\n\nHantera anv\u00e4ndarkonton och beh\u00f6righeter.\n\n\nFels\u00f6ka n\u00e4tverksutrustning och enklare tekniska problem.\n\n\nGe support kring h\u00e5rdvara och f\u00f6retagets systeml\u00f6sningar.\n\n\nSamarbeta med teamet f\u00f6r att l\u00f6sa kund\u00e4renden och eskalera mer komplexa fr\u00e5gor vid behov.\n\nDin bakgrund\nVi tror att du har erfarenhet fr\u00e5n kundservice, servicedesk, support eller n\u00e5gon annan roll d\u00e4r du har arbetat n\u00e4ra kunder och hj\u00e4lpt m\u00e4nniskor att l\u00f6sa problem. Du beh\u00f6ver inte ha l\u00e5ng erfarenhet inom IT utan det viktigaste \u00e4r att du har ett stort intresse f\u00f6r service, tycker om att l\u00e4ra dig nya saker och trivs med att ge professionell support.\nHar du tidigare arbetat med telefonbaserad kundservice, \u00e4rendehantering eller teknisk support \u00e4r det meriterande, men vi v\u00e4rdes\u00e4tter framf\u00f6r allt din personlighet, ditt engagemang och din vilja att utvecklas.\nVi tror att du \u00e4r:\n\u00c4r social, positiv och serviceminded.\n\n\n\u00c4r hj\u00e4lpsam och tycker om att skapa n\u00f6jda kunder.\n\n\n\u00c4r driven och tar egna initiativ.\n\n\nTrivs med att arbeta b\u00e5de sj\u00e4lvst\u00e4ndigt och tillsammans med andra.\n\n\n\u00c4r flexibel, stresst\u00e5lig och l\u00f6sningsfokuserad.\n\n\nHar ett intresse f\u00f6r teknik och vill utvecklas inom IT.\n\nMeriterande\nErfarenhet av kundtj\u00e4nst, servicedesk eller annan serviceinriktad roll.\n\n\nErfarenhet av telefonbaserad kundservice.\n\n\nGrundl\u00e4ggande tekniskt intresse eller erfarenhet av IT-support.\n\n\nHar g\u00e5tt en IT-utbildning, exempelvis inom IT-support, n\u00e4tverk, systemadministration eller annan relevant inriktning.\n\nDin ans\u00f6kan\nVi presenterar kandidater l\u00f6pande s\u00e5 ans\u00f6k s\u00e5 snart som m\u00f6jligt. Vid fr\u00e5gor kontakta omar.lordfye@thalamus.se eller tilda.stenmark@thalamus.se\n\nVi erbjuder dig\nSom anst\u00e4lld hos oss p\u00e5 Thalamus erbjuder vi en trygg anst\u00e4llning med kollektivavtal (IT\/ Telekomavtalet inte bemanningsavtalet), friskv\u00e5rdsbidrag, fast m\u00e5nadsl\u00f6n, pension mm.\nP\u00e5 Thalamus \u00e4r gemenskap en viktig del, vilket g\u00f6r att vi ordnar AW:s samt sommarfest och julbord. D\u00e5 brukar alla konsulter dela erfarenheter och gl\u00e4dje med varandra och oss p\u00e5 kontoret.\n\nDin nya arbetsgivare\nThalamus har funnits i 20 \u00e5r och \u00e4r nu ett stadigt v\u00e4xande l\u00f6nsamt  konsult- och rekryteringsf\u00f6retag inom IT & Teknik.\nVi \u00e4r ett familj\u00e4rt bolag som i Alvik strand och v\u00e5r huvudsakliga fokus ligger p\u00e5 konsultverksamhet i Stockholms l\u00e4n.\nV\u00e5ra k\u00e4rnv\u00e4rden \u00e4r snabba och trevliga och att det kommer du att m\u00e4rka i rekryteringsprocessen och om du b\u00f6rjar arbeta hos oss. Om vi skulle beskriva oss sj\u00e4lva skulle det vara att vi \u00e4r ett glatt, kunskapsdrivet g\u00e4ng vars arbete k\u00e4nnetecknas av kvalitet, nyt\u00e4nkande och personligt engagemang. Hoppas du vill bli en av oss?","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Capgemini","full_address":null,"city":"Malm\u00f6","country":"SE","latitude":55.611774092191,"longitude":12.992194092179},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"Thalamus it consulting AB","postcode":"21119","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobb.thalamustech.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Thalamus IT","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":5,"ai_vendor_counts":{"meta":3,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"omar.lordfye@thalamus.se","images":[],"published_at":"2026-09-01T09:56:12+00:00","expires_at":"2027-02-28T23:59:59+00:00","created_at":"2026-09-02T03:15:49+00:00","updated_at":"2026-09-02T04:00:19+00:00"}}