{"data":{"id":208005,"slug":"supporttekniker-14","type":"job","title":"Support Technician","description":"We are looking for a 1st-line support technician for the support unit in Malm\u00f6 stad.\n\nIn your new role, you will:\n\nAnswer incoming calls and emails with a friendly and service-oriented approach.\n\nRegister and document clearly in new or existing tickets. Documentation should be done during the call time and not in post-registration time.\n\nTickets that are not resolved in 1st-line should be escalated to 2nd-line and must contain clear and necessary documentation for further handling in 2nd-line.\n\nEnsure that tickets are correctly categorized, classified, prioritized and have the right description in subject and title.\n\nDesired Requirements:\nExperience working in larger complex organizations\n\nRequired Qualifications:\nPost-secondary education in IT\n\nAt least 4 years of experience with similar assignments\n\nPersonality\nWe place great importance on personal suitability. We would like to see that you are a service-minded and solution-focused person.\n\nYour Application\nWelcome to apply! Selection is ongoing, so we welcome your application as soon as possible. For questions, please contact Omar at omar.lordfye@thalamus.se and Tilda at tilda.stenmark@thalamus.se\n\nStart Date\nAs soon as possible\/01.10.2026\n\nWhat We Offer You\nAs an employee at Thalamus, we offer you a secure employment with collective agreement (IT\/Telecom agreement, not staffing agreement), wellness allowance, fixed monthly salary, pension, and more.\n\nAt Thalamus, community is an important part, which is why we organize team activities, summer parties, and Christmas dinners. During these occasions, all consultants usually share experiences and joy with each other and us at the office.\n\nYour New Employer\nThalamus has existed for 20 years and is now a steadily growing profitable consulting and recruitment company within IT & Technology.\n\nWe are a family-oriented company located in Alvik strand, and our main focus is consulting services in Stockholm County.\n\nOur core values are fast and friendly, and you will notice that in the recruitment process and if you start working with us. If we were to describe ourselves, we would say we are a happy, knowledge-driven team whose work is characterized by quality, innovation, and personal commitment. We hope you want to be one of us?","language":"sv","is_translated":true,"title_original":"Supporttekniker","description_original":"Vi s\u00f6ker vi en 1st-line supporttekniker till supportenheten i Malm\u00f6 stad.\n\u00cd don nya roll kommer du att \n\nBesvara inkommande samtal och mail med ett trevligt och serviceinriktat bem\u00f6tande.\n\n\nRegistrera och dokumentera tydligt i nytt eller befintligt \u00e4rende. Dokumentation ska ske under samtalstiden och inte i efterregistreringstid.\n\n\n\u00c4renden som inte avslutas i 1st-line ska eskaleras till 2nd-line och ska inneh\u00e5lla tydlig och n\u00f6dv\u00e4ndig dokumentation f\u00f6r vidare hantering i 2nd-line.\n\n\nS\u00e4kerst\u00e4lla att \u00e4rende \u00e4r r\u00e4tt kategoriserat, klassificerat, prioriterat och innehar r\u00e4tt beskrivning i \u00e4mne och rubrik.\n\nB\u00f6r-krav:\nErfarenhet av arbete i st\u00f6rre komplexa organisationer\n\nSka-krav:\nEftergymnasial utbildning inom IT\n\n\nMinst 4 \u00e5rs erfarenhet av liknande uppdrag\n\n\n\nPersonlighet\nVi l\u00e4gger stor vikt vid personlig l\u00e4mplighet. Vi ser g\u00e4rna att du \u00e4r en person som serviceminded och l\u00f6sningsfokuserad. \nDin ans\u00f6kan\nV\u00e4lkommen med din ans\u00f6kan! Urval sker l\u00f6pande, s\u00e5 vi v\u00e4lkomnar din ans\u00f6kan s\u00e5 snart som m\u00f6jligt. Vid fr\u00e5gor, var v\u00e4nligen kontakta Omar omar.lordfye@thalamus.se och Tilda p\u00e5 och tilda.stenmark@thalamus.se\nStart \ns\u00e5 snart som m\u00f6jligt\/01.10.2026\nVi erbjuder dig\nSom anst\u00e4lld hos oss p\u00e5 Thalamus erbjuder vi en trygg anst\u00e4llning med kollektivavtal (IT\/ Telekomavtalet inte bemanningsavtalet), friskv\u00e5rdsbidrag, fast m\u00e5nadsl\u00f6n, pension mm.\nP\u00e5 Thalamus \u00e4r gemenskap en viktig del, vilket g\u00f6r att vi ordnar AW:s samt sommarfest och julbord. D\u00e5 brukar alla konsulter dela erfarenheter och gl\u00e4dje med varandra och oss p\u00e5 kontoret. \nDin nya arbetsgivare\nThalamus har funnits i 20 \u00e5r och \u00e4r nu ett stadigt v\u00e4xande l\u00f6nsamt \u00a0konsult- och rekryteringsf\u00f6retag inom IT & Teknik.\nVi \u00e4r ett familj\u00e4rt bolag som i Alvik strand och v\u00e5r huvudsakliga fokus ligger p\u00e5 konsultverksamhet i Stockholms l\u00e4n.\nV\u00e5ra k\u00e4rnv\u00e4rden \u00e4r snabba och trevliga och att det kommer du att m\u00e4rka i rekryteringsprocessen och om du b\u00f6rjar arbeta hos oss. Om vi skulle beskriva oss sj\u00e4lva skulle det vara att vi \u00e4r ett glatt, kunskapsdrivet g\u00e4ng vars arbete k\u00e4nnetecknas av kvalitet, nyt\u00e4nkande och personligt engagemang. Hoppas du vill bli en av oss?","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Capgemini","full_address":null,"city":"Malm\u00f6","country":"SE","latitude":55.611774092191,"longitude":12.992194092179},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"Thalamus it consulting AB","postcode":"21119","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobb.thalamustech.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Thalamus IT","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"bot_views_count":4,"ai_vendor_counts":{"openai":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"omar.lordfye@thalamus.se","images":[],"published_at":"2026-09-11T15:43:38+00:00","expires_at":"2027-03-10T23:59:59+00:00","created_at":"2026-09-12T03:29:35+00:00","updated_at":"2026-09-15T03:00:02+00:00"}}