{"data":{"id":220854,"slug":"supporttekniker-15","type":"job","title":"Support Technician","description":"We are looking for a service-oriented IT technician who will work as a Second Line Support technician. We are looking for someone with a service-oriented approach, good technical knowledge, and strong communication skills. Primarily, you will work closely with users, mainly via Teams and phone, to resolve more complex issues. This happens both independently and together in a team with other support technicians in Solna. In this role, you are responsible for resolving problems that come to the Service Desk through our ticketing system based on ServiceNow.\nWe are looking for someone with appropriate skills, experience, and ability to handle the above challenges. You should have a great interest in technology and be passionate about helping your colleagues in the organization. To thrive with us, you need to have a support mindset and enjoy working in an environment where conditions can change at short notice \u2013 all based on user needs. It is a merit if you have experience working in a large corporation with complex IT environments. You have good knowledge of both Swedish and English. To succeed in the role, you are service-oriented, business-minded, and proactive, and have the ambition to always stay one step ahead and catch potential problems before they arise. You work independently while being a good team player and are happy to share your knowledge. You are ready to build a broad network of contacts within Saab, communicate easily, are social, outgoing, and responsive. Furthermore, you have the ability to drive your work forward and are happy to come up with improvement suggestions and process improvements.\nThe work location is Stockholm (Solna). The work is on-site with the possibility to work remotely up to two days per week.\nTravel to other locations may occur.\nRequirements\nWe are looking for someone with 2-4+ years of support experience. Beyond the experience and technical skills requirements, personality is an important part of this role so you can thrive in the assignment and team.\n\n\nAt least 2 years of experience in end-user support from second-line support\n\n\nSystematic troubleshooting\n\n\nExperience working in ticketing systems\n\n\nMicrosoft environment\n\n\nActive Directory\n\n\nBasic knowledge within infrastructure, servers, networks, SCCM, Databases, etc.\n\n\nITIL\n\n\nDocumentation\n\n\nGood knowledge of Swedish and English in both spoken and written form.\n\n\nMerits\n\nPrevious experience working in a large corporation with complex IT environments\n\n\nCan pass a security clearance, nothing in the criminal record and no payment remarks.\n\n\n\nYou as a person\nWe are looking for someone who is social, service-oriented, and security-conscious. You thrive in a role where you meet users in different environments and have the ability to handle technical problems in a professional and discreet manner, even during ongoing meetings or other business-critical situations.\nYour application\nWe present candidates on an ongoing basis, so apply as soon as possible. For questions, contact omar.lordfye@thalamus.se or tilda.stenmark@thalamus.se\nWe offer you\nAs an employee at Thalamus, we offer secure employment with a collective agreement (IT\/Telecom Agreement, not staffing agreement), wellness allowance, fixed monthly salary, pension, etc.\nAt Thalamus, community is an important part, which is why we organize company events as well as summer celebrations and Christmas parties. These are occasions when all consultants share experiences and joy with each other and our office.\nYour new employer\nThalamus has existed since 2000 and is now a steadily growing profitable consulting and recruitment company within IT & Technology.\nWe are a family-oriented company located in Alvik strand, and our main focus is on consulting services in the Stockholm region.\nOur core values are fast and friendly, and you will notice this in the recruitment process and if you start working with us. If we were to describe ourselves, we would say that we are a happy, knowledge-driven team whose work is characterized by quality, innovative thinking, and personal commitment. We hope you want to become one of us?","language":"sv","is_translated":true,"title_original":"Supporttekniker","description_original":"Vi s\u00f6ker en serviceinriktad IT-tekniker, som kommer att jobba som Second Line Support-tekniker. Vi s\u00f6ker dig som har ett serviceinriktat f\u00f6rh\u00e5llningss\u00e4tt, har goda tekniska kunskaper och en god kommunikativ f\u00f6rm\u00e5ga. Prim\u00e4rt s\u00e5 kommer du att arbeta n\u00e4ra anv\u00e4ndare, fr\u00e4mst via teams och telefon, f\u00f6r att l\u00f6sa mer komplexa \u00e4renden. Detta sker b\u00e5de sj\u00e4lvst\u00e4ndigt och tillsammans i ett team med andra supporttekniker i Solna. I rollen ansvarar du f\u00f6r att l\u00f6sa de problem som kommer till Servicedesk via v\u00e5rt \u00e4rendehanteringssystem baserat p\u00e5 ServiceNow.\nVi s\u00f6ker dig som har l\u00e4mplig kompetens, erfarenhet och f\u00f6rm\u00e5ga att hantera ovanst\u00e5ende utmaningar. Du ska ha ett stort intresse f\u00f6r teknik och brinna f\u00f6r att hj\u00e4lpa dina kollegor i verksamheten. F\u00f6r att trivas hos oss beh\u00f6ver du ha ett supporthj\u00e4rta och gilla att arbeta i en milj\u00f6 d\u00e4r f\u00f6ruts\u00e4ttningarna kan f\u00f6r\u00e4ndras med kort varsel \u2013 allt utifr\u00e5n anv\u00e4ndarnas behov. Det \u00e4r meriterande om du har erfarenhet av att arbeta i en stor koncern med komplexa IT-milj\u00f6er. Du har goda kunskaper i s\u00e5v\u00e4l svenska som engelska. F\u00f6r att lyckas i rollen \u00e4r du serviceinriktad, aff\u00e4rsm\u00e4ssig och proaktiv och har som ambition att alltid ligga steget f\u00f6re och f\u00e5nga potentiella problem innan de uppst\u00e5r. Du arbetar sj\u00e4lvst\u00e4ndigt samtidigt som du \u00e4r en god lagspelare och delar g\u00e4rna med dig av dina kunskaper. Du \u00e4r beredd p\u00e5 att bygga upp ett brett kontaktn\u00e4t inom Saab, har l\u00e4tt f\u00f6r att kommunicera, \u00e4r social, ut\u00e5triktad och lyh\u00f6rd. Vidare har du en f\u00f6rm\u00e5ga att driva ditt arbete fram\u00e5t och kommer g\u00e4rna med f\u00f6rb\u00e4ttringsf\u00f6rslag och processf\u00f6rb\u00e4ttringar.\nUppdragsorten \u00e4r Stockholm (Solna). Arbetet sker p\u00e5 plats med m\u00f6jlighet till att jobba remote upp till tv\u00e5 dagar i veckan.\nResor till andra orter kan f\u00f6rekomma.\nKrav\nVi s\u00f6ker dig som har 2-4+ \u00e5rs erfarenhet av support. Ut\u00f6ver kraven f\u00f6r erfarenhet och h\u00e5rda skills \u00e4r personligheten en viktig del f\u00f6r rollen f\u00f6r att man ska trivas i uppdraget och teamet.\n\n\nMinst 2 \u00e5rs erfarenhet av slutanv\u00e4ndarsupport fr\u00e5n secondline support\n\n\nSystematisk fels\u00f6kning\n\n\nErfarenhet av att arbeta i \u00e4rendehanteringssystem\n\n\nMicrosoftmilj\u00f6\n\n\nActive Directory\n\n\nGrundl\u00e4ggande kunskap inom infrastruktur, servrar, n\u00e4tverk, SCCM, Databaser etc.\n\n\nITIL\n\n\nDokumentation\n\n\nGoda kunskaper i svenska och engelska i b\u00e5de tal och skrift.\n\n\nMeriterande\n\nTidigare erfarenhet av att arbeta i en stor koncern med komplex IT-milj\u00f6er\n\n\nKlarar en s\u00e4kerhetspr\u00f6vning, inget i belastningsregistret samt inga betalningsanm\u00e4rkningar.\n\n\n\nDu som person\nVi s\u00f6ker dig som \u00e4r social, serviceinriktad och s\u00e4kerhetsmedveten. Du trivs i en roll d\u00e4r du m\u00f6ter anv\u00e4ndare i olika milj\u00f6er och har f\u00f6rm\u00e5gan att p\u00e5 ett professionellt och diskret s\u00e4tt hantera tekniska problem, \u00e4ven under p\u00e5g\u00e5ende m\u00f6ten eller andra verksamhetskritiska situationer.\nDin ans\u00f6kan\nVi presenterar kandidater l\u00f6pande s\u00e5 ans\u00f6k s\u00e5 snart som m\u00f6jligt. Vid fr\u00e5gor kontakta omar.lordfye@thalamus.se eller tilda.stenmark@thalamus.se\nVi erbjuder dig\nSom anst\u00e4lld hos oss p\u00e5 Thalamus erbjuder vi en trygg anst\u00e4llning med kollektivavtal (IT\/ Telekomavtalet inte bemanningsavtalet), friskv\u00e5rdsbidrag, fast m\u00e5nadsl\u00f6n, pension mm.\nP\u00e5 Thalamus \u00e4r gemenskap en viktig del, vilket g\u00f6r att vi ordnar AW:s samt sommarfest och julbord. D\u00e5 brukar alla konsulter dela erfarenheter och gl\u00e4dje med varandra och oss p\u00e5 kontoret.\nDin nya arbetsgivare\nThalamus har funnits sedan \u00e5r 2000 och \u00e4r nu ett stadigt v\u00e4xande l\u00f6nsamt \u00a0konsult- och rekryteringsf\u00f6retag inom IT & Teknik.\nVi \u00e4r ett familj\u00e4rt bolag som i Alvik strand och v\u00e5r huvudsakliga fokus ligger p\u00e5 konsultverksamhet i Stockholms l\u00e4n.\nV\u00e5ra k\u00e4rnv\u00e4rden \u00e4r snabba och trevliga och att det kommer du att m\u00e4rka i rekryteringsprocessen och om du b\u00f6rjar arbeta hos oss. Om vi skulle beskriva oss sj\u00e4lva skulle det vara att vi \u00e4r ett glatt, kunskapsdrivet g\u00e4ng vars arbete k\u00e4nnetecknas av kvalitet, nyt\u00e4nkande och personligt engagemang. Hoppas du vill bli en av oss?","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Stockholm Central","full_address":null,"city":"Stockholm","country":"SE","latitude":59.368877,"longitude":18.008434},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Thalamus it consulting AB","postcode":"11164","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobb.thalamustech.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Thalamus IT","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"bot_views_count":0,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"omar.lordfye@thalamus.se","images":[],"published_at":"2026-09-18T13:05:34+00:00","expires_at":"2027-03-17T23:59:59+00:00","created_at":"2026-09-19T03:03:02+00:00","updated_at":"2026-09-20T04:15:18+00:00"}}