{"data":{"id":223726,"slug":"supporttekniker-1st-line-sokes","type":"job","title":"1st Line Support Technician Wanted!","description":"Have you worked in IT support and want to take the next step in a technical, broad, and developmental role? With our client, you'll become part of an engaged team where you can use your experience to resolve varying support cases while continuing to grow in your role as a technician.\nAbout the Position\nPerido is now seeking a support technician for our client, a Swedish IT company with extensive experience delivering customized solutions and support to their customers. With them, you'll be part of a family-oriented and engaged team where every employee is valued and encouraged to develop. The company offers excellent opportunities for both technical deepening and expanded customer responsibility, and you're welcome to join them at a newly renovated office in central Stockholm. A thorough introduction and support from experienced colleagues will give you the best conditions to succeed in the role.\nThe company aims to be available to its customers 365 days a year. You will work according to a rotating schedule, with weekend shifts approximately every 4th\/5th week. Working hours will vary between 06-22.\nYour Responsibilities\nAs a support technician, you will handle and resolve 1st line support cases \u2013 primarily via phone and email, but also through remote access and ticketing systems. You'll have a varied day-to-day, handling everything from troubleshooting in business systems to network and hardware issues, always with the goal of providing quick and accurate support to users.\nExamples of tasks:\nTroubleshooting in data flows and business systems\nPassword resets (Active Directory)\nGuidance with technical issues, such as terminal restarts\nSupport to accounting departments with bookkeeping problems\nHandling and escalating cases according to priority levels\nShipment of spare parts and depot items\nSystem and case monitoring, follow-up according to SLA\nExecution of scheduled assignments on-site or remotely\n\nQualifications:\nComplete upper secondary education or equivalent\nRelevant IT knowledge, acquired through education, work experience, or personal interest\nFluent in speaking and writing Swedish and English\n\nMeritorious:\nIT education or more experience in a similar role\n\nScope and Start Date\nFull-time, permanent position with the client company. Start immediately.\nWe Help You Take the Next Step in Your Career\nOur vision is for everyone to enjoy and be engaged at work. With us, there is great variety in assignments, where you can be hired directly by a company or work as a consultant through Perido. We are one of Sweden's largest consulting firms for salaried employees, which gives you many opportunities. As a consultant, you become an important part of our organization and contribute your expertise with our clients. Learn more about us at Perido: https:\/\/perido.se\/om-oss\/\nMost questions or queries can be answered at perido.se\/vanliga-fragor\/. If you still haven't found the answer you're looking for, feel free to contact us at fraga@perido.se. Always include the job reference number 36006 in the subject line. Please note that we only accept applications through our website and cannot provide updates on your application status or disclose the client company if it has been omitted from the listing.","language":"sv","is_translated":true,"title_original":"Supporttekniker 1st line s\u00f6kes!","description_original":"Har du jobbat inom IT-support och vill ta n\u00e4sta steg i ett tekniskt brett och utvecklande uppdrag? Hos v\u00e5r kund blir du en del av ett engagerat team d\u00e4r du f\u00e5r anv\u00e4nda din erfarenhet f\u00f6r att l\u00f6sa varierande support\u00e4renden och samtidigt forts\u00e4tta v\u00e4xa i din roll som tekniker.\nOm tj\u00e4nsten\nVi p\u00e5 Perido s\u00f6ker nu en supporttekniker till v\u00e5r kund, ett svenskt IT-f\u00f6retag med l\u00e5ng erfarenhet av att leverera skr\u00e4ddarsydda l\u00f6sningar och support till deras kunder. Hos dem blir du en del av ett familj\u00e4rt och engagerat team d\u00e4r varje medarbetare blir sedd och uppmuntras att utvecklas. F\u00f6retaget erbjuder goda m\u00f6jligheter till b\u00e5de teknisk f\u00f6rdjupning och ut\u00f6kat kundansvar, och du v\u00e4lkomnas till ett nyrenoverat kontor centralt i Stockholm. En gedigen introduktion och st\u00f6ttning fr\u00e5n erfarna kollegor ger dig de b\u00e4sta f\u00f6ruts\u00e4ttningarna att komma in i rollen.\nF\u00f6retaget vill vara tillg\u00e4ngliga f\u00f6r sina kunder 365 dagar om \u00e5ret. Du kommer att arbeta enligt ett rullande schema och helgpass f\u00f6rekommer ungef\u00e4r var 4e\/5e vecka. Arbetstiderna kommer att variera mellan 06-22.\nDina arbetsuppgifter\nSom supporttekniker arbetar du med att ta emot och l\u00f6sa \u00e4renden p\u00e5 1st line-niv\u00e5 \u2013 fr\u00e4mst via telefon och mejl, men \u00e4ven genom fj\u00e4rrstyrning och \u00e4rendehanteringssystem. Du f\u00e5r en varierad vardag d\u00e4r du hanterar allt fr\u00e5n fels\u00f6kning i aff\u00e4rssystem till n\u00e4tverks- och h\u00e5rdvaruproblem, alltid med m\u00e5let att ge snabb och korrekt support till anv\u00e4ndarna.\nExempel p\u00e5 arbetsuppgifter:\nFels\u00f6kning i datafl\u00f6den och aff\u00e4rssystem\n\u00c5terst\u00e4llning av l\u00f6senord (Active Directory)\nGuidning vid tekniska problem, t.ex. omstart av terminaler\nSupport till ekonomiavdelningar vid bokf\u00f6ringsproblem\nHantering och eskalering av \u00e4renden enligt prioriteringsniv\u00e5er\nUtskick av reservdelar och dep\u00e5artiklar\n\u00d6vervakning av system och \u00e4renden, uppf\u00f6ljning enligt SLA\nUtf\u00f6rande av bokade uppdrag p\u00e5 plats eller p\u00e5 distans\n\nKvalifikationer:\nHar en fullst\u00e4ndig gymnasieexamen eller motsvarande\nRelevant kunskap inom IT, f\u00f6rv\u00e4rvad genom utbildning, arbetslivserfarenhet eller eget intresse\nTalar och skriver obehindrat p\u00e5 svenska och engelska\n\nMeriterande:\nUtbildning inom IT eller mer erfarenhet av liknande roll\n\nOmfattning och tilltr\u00e4de\nHeltid, tillsvidare hos kundf\u00f6retaget. Start omg\u00e5ende.\nVi hj\u00e4lper dig till n\u00e4sta steg i yrkeslivet\nV\u00e5r vision \u00e4r att alla ska trivas och vara engagerade p\u00e5 jobbet. Hos oss finns en stor variation av uppdrag, d\u00e4r du kan bli anst\u00e4lld direkt hos ett f\u00f6retag eller arbeta som konsult via Perido. Vi \u00e4r ett av Sveriges st\u00f6rsta konsultf\u00f6retag f\u00f6r tj\u00e4nstem\u00e4n, vilket ger dig m\u00e5nga m\u00f6jligheter. Som konsult blir du en viktig del av v\u00e5r organisation och bidrar med din kompetens ute hos v\u00e5ra kunder. L\u00e4s mer om oss p\u00e5 Perido: https:\/\/perido.se\/om-oss\/\nDe flesta fr\u00e5gor eller funderingar kan du hitta svar p\u00e5 under perido.se\/vanliga-fragor\/. Om du fortfarande inte hittat svaret du s\u00f6ker \u00e4r du v\u00e4lkommen att kontakta oss p\u00e5 fraga@perido.se. Ange alltid tj\u00e4nstens referensnummer 36006 i \u00e4mnesraden. V\u00e4nligen notera att vi endast tar emot ans\u00f6kningar p\u00e5 v\u00e5r hemsida och att vi inte har m\u00f6jlighet att svara p\u00e5 hur du ligger till i processen eller vilket kundf\u00f6retaget \u00e4r om det utel\u00e4mnats ur annonsen.","available_locales":["en"],"price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Stockholm","country":"SE","latitude":59.3251172,"longitude":18.0710935},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Perido AB","positions":1,"profession":"Supporttekniker IT","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"http:\/\/perido.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Perido AB","translation_status":"done","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"bot_views_count":0,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"fraga@perido.se","images":[],"published_at":"2026-09-21T10:47:20+00:00","expires_at":"2026-10-21T23:59:59+00:00","created_at":"2026-09-22T03:25:42+00:00","updated_at":"2026-09-22T03:46:10+00:00"}}