{"data":{"id":173432,"slug":"supporttekniker-7","type":"job","title":"Support Technician","description":"A job that matters! With us, you contribute to a well-functioning society for the public and businesses.\nAre you a skilled support technician? Do you enjoy having a job that makes a difference? Then you should keep reading!\nWe are currently hiring employees throughout the country.\nAbout the job\nWe are nearly 230 colleagues at Kronofogden working with IT development and we have an exciting journey ahead with modernization, digitalization and automation. We drive forward-thinking projects with a focus on internet technology, information-centric approaches, event-driven architecture (EDA) and modern e-services. Our key success factors are that we work together in agile teams with the business units within the agency.\nThe role of Support Technician involves being the first point of contact for users experiencing technical problems. The Support Technician is responsible for troubleshooting, diagnosing and resolving issues in Kronofogden's services and integrations. The role also includes documenting and escalating more complex problems to development teams as well as contributing to the maintenance and improvement of IT infrastructure.\nAs a Support Technician, you are responsible for:\nProviding quick and efficient technical support to teams responsible for business systems\nTroubleshooting and diagnosing issues related to IST's services and integrations\nDocumenting problems, actions and solutions in Confluence\/Jira\nEscalating complex problems to other technical teams when needed and following up to ensure they are resolved\nPerforming routine maintenance and upgrades of services and third-party products\nCollaborating with development teams and external vendors to solve problems and implement new technical solutions\nParticipating in planning and development to stay updated on Kronofogden's service development and changes\nContributing to continuous improvement of the support process by identifying common issues and suggesting preventive measures\n\nEveryone working at Kronofogden contributes to the fight against crime. Your tasks include identifying and preventing attempts at crime as well as notifying other authorities of suspected crimes.\nAbout you\nAs an employee at Kronofogden, you are expected to live up to our employee policy.\nKronofogden's Employee Policy\nYou take initiative, are engaged and take responsibility for achieving goals. You contribute to business development and help your colleagues succeed. You treat others with respect, kindness and listen actively to others while showing a positive attitude.\nYou have personal qualities that make you responsible, creative and able to communicate and build good relationships with colleagues and vendors. You have a structured work approach, are thorough and quality-conscious.\nYour qualifications:\nWe are looking for someone who has:\nAt least a high school diploma\nGood knowledge of Swedish and English in speech and writing\n\n Several years of work experience with:\nLinux (Rhel)\nSQL (Oracle)\nWebLogic Server (WLS) or similar Java server\nShell script\nOpenShift\na coordinating position.\n\nAt least 1 year of work experience with:\nActiveMQ\nGrafana and Prometheus\n\n \nIt is desirable if you have experience with:\nKubernetes or similar platform\nAPI (WSO2)\nSplunk\nXML\/JSON\nJira\nConfluence\nPython\nServiceNow\nJenkins\nGIT\niipax (SHS)\n\nAbout us\nKronofogden is a government agency with an important mission. We work closely with people in vulnerable situations. We help those who have not been paid and guide those who need to pay. We provide citizens and businesses with information and good service so they can make long-term and sustainable decisions. This requires knowledge, decisiveness, consideration and courage. We contribute to a well-functioning society for the public and businesses \u2013 a society where debts and other claims are established and collected in a legally secure manner.\nWith us, you can count on challenging work assignments that are also developmental for you. When you go home from a day at work, you can be sure that you have done something that truly matters \u2013 both for others and for you.\nGood to know\nThe employment is permanent and begins with a six-month probationary period. You will be employed as an IT caseworker.\nThe assignment is carried out mainly on-site at the agency's office and only in exceptional cases is there an opportunity to work remotely.\nWorking for the state means that you follow the state's core values. There are also special requirements for judgment, security awareness and compliance with applicable laws. We ask at interviews about any previous criminality and shortcomings in previous employment. For final candidates, these questions are also asked to references. We also obtain information about debts registered with Kronofogden, bankruptcy and business prohibitions. Information obtained is taken into account in the overall assessment of your suitability for the current employment.\nAn employment with us may involve placement in a security class. A security clearance with register check according to the Security Protection Act (2018:585) may therefore be conducted before a decision on employment. For some of our work assignments in security class, Swedish citizenship is required.\nWhen you apply, please attach your CV. We do not use cover letters in our recruitment process and you should therefore not attach one to your application.\nGet to know us better by visiting our website and following us on LinkedIn.\nKronofogden.se: Work with us\nKronofogden on LinkedIn\nWelcome to submit your application by August 31, 2026!\nWe collaborate with Skatteverket (Swedish Tax Agency) in our recruitment, which means that Skatteverket's HR department will handle your application.\nKronofogden uses the state framework agreement for advertising services. We therefore kindly decline any calls from advertising agents or sales representatives.","language":"sv","is_translated":true,"title_original":"Supporttekniker","description_original":"Ett jobb som r\u00e4knas! Hos oss bidrar du till ett v\u00e4lfungerande samh\u00e4lle f\u00f6r all\u00adm\u00e4n\u00adhet och f\u00f6retag.\n\u00c4r du en skicklig supporttekniker?\u00a0 Tycker du om att ha ett jobb som r\u00e4knas?\u00a0 D\u00e5 m\u00e5ste du l\u00e4sa vidare!\nJust nu anst\u00e4ller vi medarbetare i hela landet.\nOm jobbet\nVi \u00e4r n\u00e4rmare 230 kollegor p\u00e5 Kronofogden som arbetar med IT-utveckling och vi har en sp\u00e4nnande resa framf\u00f6r oss med modernisering, digitalisering och automatisering. Vi driver fram\u00e5triktade projekt och i fokus finns bland annat internetteknik, informationscentrisk syn, h\u00e4ndelsedriven arkitektur (EDA) och moderna e-tj\u00e4nster. V\u00e5ra fr\u00e4msta framg\u00e5ngsfaktorer \u00e4r att vi arbetar tillsammans i agila team med verksamheterna inom myndigheten.\nRollen som Supporttekniker inneb\u00e4r att vara den f\u00f6rsta kontaktpunkten f\u00f6r anv\u00e4ndare som upplever tekniska problem. Supportteknikern \u00e4r ansvarig f\u00f6r att fels\u00f6ka, diagnostisera och l\u00f6sa problem i Kronofogdens tj\u00e4nster och integrationer. I rollen ing\u00e5r \u00e4ven att dokumentera och eskalera mer komplexa problem till utvecklingsteam samt att bidra till underh\u00e5ll och f\u00f6rb\u00e4ttring av IT-infrastrukturen.\nI rollen som Supporttekniker \u00e4r du ansvarig f\u00f6r att:\nGe snabb och effektiv teknisk support till teamen som ansvarar f\u00f6r verksamhetssystem\nFels\u00f6ka och diagnostisera problem relaterade till ISTs tj\u00e4nster och integrationer\nDokumentera problem, \u00e5tg\u00e4rder och l\u00f6sningar i Confluence\/Jira\nEskalera komplexa problem till andra tekniska team n\u00e4r det beh\u00f6vs och f\u00f6lja upp f\u00f6r att s\u00e4kerst\u00e4lla att de l\u00f6ses\nGenomf\u00f6ra rutinm\u00e4ssigt underh\u00e5ll och uppgraderingar av tj\u00e4nster och tredjepartsprodukter\nSamverka med utvecklingsteam och externa leverant\u00f6rer f\u00f6r att l\u00f6sa problem och implementera nya tekniska l\u00f6sningar\nDelta i planering och utveckling f\u00f6r att h\u00e5lla dig uppdaterad om utveckling av Kronofogdens tj\u00e4nster och \u00e4ndringar\nBidra till kontinuerlig f\u00f6rb\u00e4ttring av supportprocessen genom att identifiera vanliga problem och f\u00f6resl\u00e5 f\u00f6rebyggande \u00e5tg\u00e4rder\n\nAlla som arbetar p\u00e5 Kronofogden bidrar till arbetet mot brott. I dina arbetsuppgifter ing\u00e5r att identifiera och f\u00f6rhindra f\u00f6rs\u00f6k till brottslighet samt underr\u00e4tta andra myndigheter om misst\u00e4nkta brott.\nOm dig\nSom medarbetare p\u00e5 Kronofogden f\u00f6rv\u00e4ntas du leva upp till v\u00e5r medarbetarpolicy.\nKronofogdens medarbetar\u00adpolicy\nDu\u00a0tar initiativ, \u00e4r engagerad och tar ansvar f\u00f6r att m\u00e5len n\u00e5s. Du bidrar till verksamhetens utveckling och hj\u00e4lper dina kollegor att lyckas. Du bem\u00f6ter andra med respekt, v\u00e4nlighet och lyssnar aktivt p\u00e5 andra och visar positiv attityd.\nDu har personliga egenskaper som inneb\u00e4r att du \u00e4r ansvarstagande, kreativ samt har f\u00f6rm\u00e5ga att kommunicera och skapa goda relationer med kollegor och leverant\u00f6rer. Du har ett strukturerat arbetss\u00e4tt, \u00e4r noggrann och kvalitetsmedveten.\nDina kvalifikationer:\nVi s\u00f6ker dig som har:\nMinst gymnasieexamen\nGoda kunskaper i svenska och engelska i tal och skrift\n\n\u00a0Fler\u00e5rig arbetslivserfarenhet av:\nLinux (Rhel)\nSQL (Oracle)\nWebLogic Server (WLS) eller liknande javaserver\nShell script\nOpenShift\nen koordinerande position.\n\nMinst 1 \u00e5rs arbetslivserfaarenhet av:\nActiveMQ\nGrafana och Prometheus\n\n\u00a0\nDet \u00e4r \u00f6nskv\u00e4rt om du har erfarenhet av:\nKubernetes eller liknande plattform\nAPI (WSO2)\nSplunk\nXML\/JSON\nJira\nConfluence\nPython\nServiceNow\nJenkins\nGIT\niipax (SHS)\n\nOm oss\nKronofogden \u00e4r en statlig myndighet med ett viktigt uppdrag. Vi jobbar n\u00e4ra m\u00e4nniskor i utsatta situationer. Vi hj\u00e4lper den som inte har f\u00e5tt betalt och v\u00e4gleder den som ska betala. Vi ger medborgare och f\u00f6retag information och god service, s\u00e5 att de kan fatta l\u00e5ngsiktiga och h\u00e5llbara beslut. Det kr\u00e4ver kunskap, handlings\u00adkraft, omtanke och mod. Vi bidrar till ett v\u00e4l fungerande samh\u00e4lle f\u00f6r allm\u00e4nhet och f\u00f6retag \u2013 ett samh\u00e4lle d\u00e4r skulder och andra krav blir fastst\u00e4llda och indrivna p\u00e5 ett r\u00e4ttss\u00e4kert s\u00e4tt.\nHos oss kan du r\u00e4kna med utmanande arbetsuppgifter som \u00e4ven \u00e4r utvecklande f\u00f6r dig. N\u00e4r du g\u00e5r hem fr\u00e5n en dag p\u00e5 jobbet kan du vara s\u00e4ker p\u00e5 att du har gjort n\u00e5got som verkligen r\u00e4knas \u2013 b\u00e5de f\u00f6r andra och f\u00f6r dig.\nBra att veta\nAnst\u00e4llningen \u00e4r tillsvidare och inleds med provanst\u00e4llning i sex m\u00e5nader. Du blir anst\u00e4lld som it-handl\u00e4ggare.\u00a0\nUppdraget utf\u00f6rs i huvudsak p\u00e5 plats i myndighetens kontor och endast i undantagsfall finns m\u00f6jlighet att arbeta p\u00e5 distans. \nAtt arbeta i staten inneb\u00e4r att du f\u00f6ljer den statliga v\u00e4rdegrunden. Det st\u00e4lls ocks\u00e5 s\u00e4rskilda krav p\u00e5 omd\u00f6me, s\u00e4kerhetst\u00e4nkande och att du f\u00f6ljer g\u00e4llande lagar. Vi st\u00e4ller fr\u00e5gor vid intervju om tidigare eventuell brotts\u00adlighet och brister i tidigare anst\u00e4llning. F\u00f6r slutkandidater st\u00e4lls \u00e4ven dessa fr\u00e5gor till referenspersoner. Vi tar \u00e4ven in uppgifter om skulder registrerade hos Kronofogden, konkurs och n\u00e4rings\u00adf\u00f6rbud. Framkomna uppgifter v\u00e4gs in vid helhetsbed\u00f6mningen av din l\u00e4mplighet f\u00f6r den aktuella anst\u00e4llningen.\nEn anst\u00e4llning hos oss kan inneb\u00e4ra placering i s\u00e4kerhetsklass. En s\u00e4kerhets\u00adpr\u00f6vning med registerkontroll enligt s\u00e4kerhetsskyddslagen (2018:585) kan d\u00e4rf\u00f6r komma att genomf\u00f6ras f\u00f6re beslut om anst\u00e4llning. F\u00f6r en del av v\u00e5ra arbetsuppgifter i s\u00e4kerhetsklass kr\u00e4vs svenskt medborgarskap.\nN\u00e4r du ans\u00f6ker bifogar du ditt cv. Vi anv\u00e4nder inte personligt brev i v\u00e5ra rekry\u00adteringar och du ska d\u00e4rf\u00f6r inte bifoga det i din ans\u00f6kan.\nL\u00e4r k\u00e4nna oss b\u00e4ttre genom att bes\u00f6ka v\u00e5r webbplats och f\u00f6lja oss p\u00e5 Linkedin.\nKronofogden.se: Jobba hos oss\nKronofogden p\u00e5 Linkedin\nV\u00e4lkommen med din ans\u00f6kan senast 2026-08-31!\nVi samarbetar med Skatteverket i v\u00e5ra rekryteringar, vilket inneb\u00e4r att Skatteverkets hr-avdelning kommer att hantera din ans\u00f6kan.\nKronofogden anv\u00e4nder det statliga ramavtalet f\u00f6r annonsf\u00f6rmedling. Vi undanber oss d\u00e4rf\u00f6r v\u00e4nligen samtal fr\u00e5n annonsf\u00f6rmedlare eller f\u00f6rs\u00e4ljare.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Sundbyberg","full_address":null,"city":"Sundbyberg","country":"SE","latitude":59.362294777518,"longitude":17.964877804859},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Kronofogdemyndigheten","postcode":"17267","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/kronofogden.se\/jobba-hos-oss\/lediga-jobb","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Elin \u00d6fors","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Kronofogden","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"elin.ofors@kronofogden.se","images":[],"published_at":"2026-08-26T15:23:29+00:00","expires_at":"2026-08-31T23:59:59+00:00","created_at":"2026-08-27T03:19:34+00:00","updated_at":"2026-08-27T04:01:16+00:00"}}