{"data":{"id":180458,"slug":"supporttekniker-8","type":"job","title":"Support Technician","description":"We are specialists in staffing and consulting services in IT and technology \u2013 from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge.\nFor you as a candidate, we are a trusted partner that offers exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions \u2013 always with people at the center.\nFor our customers, it means we are a reliable provider that can quickly match the right expertise with the right need. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in our delivery.\nCollaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.\nEccera has 300 employees and offices in Stockholm, Gothenburg, Malm\u00f6, and Link\u00f6ping. We are a member of Almega Kompetensf\u00f6retagen and follow their signed collective agreement with Unionen.\nAre you early in your IT career \u2013 or perhaps on your way into your very first role? Then this might be exactly what you're looking for.\nWe are looking for someone who is curious about technology, enjoys helping others, and has the drive to learn something new every day. As a support technician with us, you'll get a perfect start in the IT industry. You will work closely with both users and colleagues, solve technical problems, and gradually build up your expertise.\nYou don't need to know everything from the start \u2013 the most important thing is your attitude and willingness to develop. Here you get the chance to grow, try new things, and become confident in your role in an environment where you receive support along the way.\nWe are currently looking for 4\u20135 new colleagues. Are you ready to take your first step into IT? Apply to us today!\nAs a consultant at Eccera, you get a secure employment and accumulate valuable work experience on assignments with our customers. Your consultant manager supports you in your development where you continuously gain new experience and knowledge. An excellent opportunity to build a career.\nYour responsibilities\nIn the role of support technician at SAAB, you will have varied tasks. It is technical support in a primary Windows environment, and in the first area you will be the filter \u2013 what is usually the classic first line on a service desk. Here you answer calls, resolve cases, and document in detail. The goal is, of course, for as many cases as possible to be resolved at the front, but cases that you cannot resolve are passed on to your colleagues in Back Office. You will largely take calls in Swedish and occasionally in English, but all documentation will be in English. SAAB works in the ServiceNow case management system.\nIn the \"Back Office\" area, you work with resolving cases that come in via phone, chat, or portal. Cases that you and your colleagues haven't resolved at first contact are passed on to Back Office first, but cases that also come in from the Service Portal land here. Here there is an opportunity to get help from immediate colleagues but also colleagues in other tiers, as well as to search for information in portals and documentation to find a solution to a case. In Back Office, you only answer calls during major outages, so you have the opportunity to work more undisturbed and delve deeper into technology and various problems. This provides good opportunities to develop your expertise that you can benefit from the next time you work at the front.\nIn the \"Request fulfillment\" area, you will work with orders that may, for example, require hands-on physical work. Much has been automated regarding orders, but certain tasks simply must be done by a person.\nYour profile\nYou who apply for this position thrive in a role where you take a lot of personal responsibility and enjoy the variety of working in the three different roles. You are verbal and like service. With a positive attitude, you approach and solve the problems and challenges you encounter in the role. Furthermore, you care about providing first-class service and always putting the customer in focus.\nWe would like to see that you have:\nCompleted upper secondary education, preferably with a focus on IT\/Technology\nA desire to work with service remotely and help people with technical problems\nGood knowledge of Swedish and English \u2013 in speech and writing\nGood knowledge of Windows\n\nFor positions where security clearance is required, special citizenship requirements may apply, and Swedish citizenship is a requirement for this position.\nWhat we offer\nAt Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and certifications themselves. During your development, we will match your expertise to the right assignment as you advance.","language":"sv","is_translated":true,"title_original":"Supporttekniker","description_original":"Vi \u00e4r specialister p\u00e5 bemanning och konsulttj\u00e4nster inom IT och teknik \u2013 fr\u00e5n lovande talanger och konsulter med bred kompetens till erfarna specialister med djup expertis.\nF\u00f6r dig som kandidat inneb\u00e4r vi en trygg partner som erbjuder sp\u00e4nnande uppdrag, personlig utveckling och n\u00e4ra kontakt med v\u00e5ra r\u00e5dgivare. Vi ser till att du f\u00e5r r\u00e4tt uppdrag f\u00f6r din kompetens och dina ambitioner \u2013 alltid med m\u00e4nniskan i centrum.\nF\u00f6r v\u00e5ra kunder betyder det att vi \u00e4r en p\u00e5litlig leverant\u00f6r som snabbt kan matcha r\u00e4tt kompetens med r\u00e4tt behov. Ut\u00f6ver v\u00e5r egen starka konsultorganisation har vi \u00e4ven ett ut\u00f6kat partnern\u00e4tverk, vilket g\u00f6r att vi kan erbjuda \u00e4nnu st\u00f6rre flexibilitet och bredd i leveransen.\nSamarbete och kvalitet pr\u00e4glar allt vi g\u00f6r, och v\u00e5ra k\u00e4rnv\u00e4rden sammanfattas i v\u00e5rt l\u00f6fte:\u00a0Empowering the Nordics through people.\nEccera har 300 anst\u00e4llda och kontor i Stockholm, G\u00f6teborg, Malm\u00f6 och Link\u00f6ping.\u00a0Vi \u00e4r medlem i Almega Kompetensf\u00f6retagen och f\u00f6ljer deras tecknade kollektivavtal med Unionen.\n\u00c4r du i b\u00f6rjan av din IT-karri\u00e4r \u2013 eller kanske p\u00e5 v\u00e4g in i din allra f\u00f6rsta roll? D\u00e5 kan det h\u00e4r vara precis det du letar efter.\nVi s\u00f6ker dig som \u00e4r nyfiken p\u00e5 teknik, gillar att hj\u00e4lpa andra och har ett driv att l\u00e4ra dig mer varje dag. Som supporttekniker hos oss f\u00e5r du en perfekt start i IT-branschen. Du kommer jobba n\u00e4ra b\u00e5de anv\u00e4ndare och kollegor, l\u00f6sa tekniska problem och successivt bygga upp din kompetens.\nDu beh\u00f6ver inte kunna allt fr\u00e5n b\u00f6rjan \u2013 det viktigaste \u00e4r din inst\u00e4llning och viljan att utvecklas. H\u00e4r f\u00e5r du chansen att v\u00e4xa, testa nytt och bli trygg i din roll i en milj\u00f6 d\u00e4r du f\u00e5r st\u00f6d l\u00e4ngs v\u00e4gen.\nVi letar just nu efter 4\u20135 nya kollegor. \u00c4r du redo att ta f\u00f6rsta steget in i IT? S\u00f6k redan idag till oss!\u00a0\nSom konsult p\u00e5\u00a0Eccera\u00a0f\u00e5r du en trygg anst\u00e4llning och samlar p\u00e5 dig v\u00e4rdefull arbetslivserfarenhet p\u00e5 uppdrag hos v\u00e5ra kunder. Din konsultchef st\u00f6ttar dig i din utveckling d\u00e4r du hela tiden fyller p\u00e5 med nya erfarenheter och kunskaper. En utm\u00e4rkt m\u00f6jlighet att g\u00f6ra karri\u00e4r.\u00a0\nDina arbetsuppgifter\u00a0\nI rollen som supporttekniker p\u00e5 SAAB kommer du ha varierande arbetsuppgifter. Det \u00e4r en teknisk support i en prim\u00e4r Windowsmilj\u00f6 och inom f\u00f6rsta omr\u00e5det kommer du vara filtret, det som brukar vara den klassiska f\u00f6rsta linjen p\u00e5 en servicedesk. H\u00e4r tar du emot samtal, l\u00f6ser \u00e4renden och dokumenterar i detalj. M\u00e5let \u00e4r s\u00e5klart att s\u00e5 m\u00e5nga \u00e4renden som m\u00f6jligt g\u00e5r att l\u00f6sa i fronten, men \u00e4renden som du inte lyckas l\u00f6sa skickas vidare till kollegorna p\u00e5 Backoffice. Du kommer till stor del ta emot samtal p\u00e5 svenska och mer s\u00e4llan p\u00e5 engelska, men all dokumentation kommer ske p\u00e5 engelska. SAAB arbetar i \u00e4rendehanteringssystemet ServiceNow.\nInom omr\u00e5det \u201dBackoffice\u201d jobbar du med att l\u00f6sa \u00e4renden som kommit in via telefon, chatt eller portal. De \u00e4renden som du och dina kollegor inte l\u00f6st i f\u00f6rsta kontakten g\u00e5r vidare till Backoffice i f\u00f6rsta steget, men \u00e4ven de \u00e4renden som kommer in fr\u00e5n Serviceportalen landar h\u00e4r. H\u00e4r finns det m\u00f6jlighet att f\u00e5 hj\u00e4lp av de n\u00e4rmaste kollegorna men \u00e4ven kollegor i andra led, samt att s\u00f6ka efter information i portaler och dokumentation f\u00f6r att hitta en l\u00f6sning p\u00e5 ett \u00e4rende. Inom Backoffice tar du endast emot samtal vid st\u00f6rre driftst\u00f6rningar och har d\u00e4rf\u00f6r m\u00f6jlighet att jobba lite mer ost\u00f6rt och f\u00f6rdjupa dig i teknik och olika problem. Det ger d\u00e4rf\u00f6r goda m\u00f6jligheter att utveckla sin kompetens som du kan dra nytta av n\u00e4r du n\u00e4sta g\u00e5ng bemannar fronten.\nInom omr\u00e5det \u201dRequest fulfillment\u201d kommer du arbeta med best\u00e4llningar som bl.a. kan kr\u00e4va fysisk handp\u00e5l\u00e4ggning. Mycket har automatiserats g\u00e4llande best\u00e4llningar, men vissa moment m\u00e5ste helt enkelt g\u00f6ras av en person.\u00a0\nDin profil\u00a0\nDu som s\u00f6ker denna tj\u00e4nst trivs i en roll d\u00e4r du f\u00e5r ta mycket personligt ansvar och gillar variationen att arbeta i de tre olika rollerna. Du \u00e4r verbal och gillar service. Med en positiv Med en positiv attityd antar du, och l\u00f6ser, de problem och utmaningar som du st\u00f6ter p\u00e5 i rollen. Vidare \u00e4r du m\u00e5n om att ge f\u00f6rstklassig service och att alltid s\u00e4tta kunden i fokus.\nVi ser g\u00e4rna att du har:\nAvslutad gymnasieutbildning, g\u00e4rna med inriktning IT \/ Teknik\nEn vilja att jobba med service p\u00e5 distans och hj\u00e4lpa m\u00e4nniskor med tekniska problem\nGoda kunskaper i svenska och engelska - i tal och skrift\nGoda kunskaper om Windows\n\nF\u00f6r tj\u00e4nster d\u00e4r s\u00e4kerhetsklassning kr\u00e4vs kan s\u00e4rskilda medborgarskapskrav f\u00f6rekomma, och svenskt medborgarskap \u00e4r ett krav f\u00f6r denna befattning.\u00a0\nVad vi erbjuder\u00a0\nP\u00e5\u00a0Eccera\u00a0f\u00e5r du de verktyg du beh\u00f6ver f\u00f6r att n\u00e5 dina m\u00e5l. Vi erbjuder alla v\u00e5ra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi s\u00e4tter stort v\u00e4rde p\u00e5 att v\u00e5ra medarbetare hela tiden ska forts\u00e4tta att utvecklas. D\u00e4rf\u00f6r erbjuder vi dig m\u00f6jligheten att l\u00e4gga upp en individuell utbildningsplan, d\u00e4r vi bekostar s\u00e5v\u00e4l studiematerial som sj\u00e4lva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot r\u00e4tt uppdrag i takt med att du avancerar.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Link\u00f6ping","country":"SE","latitude":58.420543792914,"longitude":15.606574803644},"metadata":{"region":"\u00d6sterg\u00f6tlands l\u00e4n","duration":"Tills vidare","employer":"Eccera Professionals AB","postcode":"58277","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.eccera.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Christian Gidl\u00f6v","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Eccera Professionals AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":5,"ai_vendor_counts":{"meta":3,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46734159383","owner_email":"christian.gidlov@eccera.com","images":[],"published_at":"2026-08-31T15:03:15+00:00","expires_at":"2026-10-30T23:59:59+00:00","created_at":"2026-09-01T03:14:39+00:00","updated_at":"2026-09-02T02:52:33+00:00"}}