{"data":{"id":183676,"slug":"supporttekniker-inom-customer-software-till-hydro-i-vetlanda","type":"job","title":"Support Technician for Customer Software at Hydro in Vetlanda","description":"About Hydro Building Systems\nHydro Building Systems Sweden AB develops and markets aluminum profile systems across three business areas: Transport Systems, Floor Systems, and Building Systems. The company markets two strong brands, Sapa and WICONA, and is the market leader in the Nordic region with annual revenue of approximately 750 million SEK. We have around 120 employees and operate with sales offices throughout the Nordic region and the Baltics.\nWe are part of the global Hydro group, a fully integrated aluminum consortium with 31,000 employees in 40 countries across all continents, combining local expertise, global reach, and unparalleled research and development capabilities. In addition to producing primary aluminum, rolled and extruded products, and recycling, Hydro also mines bauxite, refines aluminum oxide, and generates energy as the only 360\u00b0 company in the global aluminum industry.\n\"Here you have the opportunity to create our history with your personality, knowledge, ambition and work in a global organization within cycling distance where we put our employees at the center! We act based on our core values Care, Courage and Collaboration \u2013 and have strong focus on sustainability, both regarding our products and socially. At Hydro Building Systems in Vetlanda, we are employees with mixed roles who together contribute to a dynamic, developing and inspiring work environment.\"\nAbout the Position\nIn this role, you will work with support, testing, and installation of software used for designing, calculating, and production planning of our building systems. Our solutions are used in projects ranging from individual doors and windows to advanced glass facades and glass roofs.\nYou will become part of an experienced team where you work closely with both customers, colleagues, and the development organization to ensure high quality and the best possible user experience.\nYour Responsibilities\nProvide support to customers and internal users via phone, email, and digital meetings.\n\n\nTroubleshoot and resolve issues related to our software and installations.\n\n\nTest and validate new software versions and updates.\n\n\nInstall and update software at customer sites and internally.\n\n\nDocument and report software errors and improvement suggestions.\n\n\nContribute to planning and implementation of major software updates.\n\n\nParticipate in customer training, customer meetings, and other activities as needed.\n\n\nTravel within and outside Sweden may occur.\n\nYour Profile\nWe are looking for someone who:\n\nHas technical education at upper secondary level or equivalent experience.\n\n\nHas a strong interest in IT and technology.\n\n\nHas good knowledge of Swedish and English in speech and writing.\n\n\nEnjoys solving problems and providing customer service.\n\n\nWorks in a structured manner and can manage multiple tasks in parallel.\n\n\nIt is a merit if you have experience with:\n\nTechnical support or customer support.\n\n\nCAD programs.\n\n\nCNC, production planning, or manufacturing industry.\n\n\nBuilding systems, aluminum profiles, or design of doors, windows, and facades.\n\nAs a Person\nYou are service-oriented, communicative, and have a talent for building trust. You enjoy helping others, take responsibility for your tasks, and enjoy working both independently and with colleagues. Attention to detail, initiative, and a solution-oriented approach are important qualities for this role.\nAdditional Information:\nThe position is located in Vetlanda.\nPoolia is responsible for the recruitment process. For questions, please contact the responsible recruitment consultant Halima Iman Barre at halima.iman.barre@poolia.se.\nWe use continuous selection, which means we review applications as they arrive. Please feel free to submit your application today!\nWelcome to a company with high ambitions and a pleasant, open, and collaborative atmosphere!","language":"sv","is_translated":true,"title_original":"Supporttekniker inom Customer Software till Hydro i Vetlanda","description_original":"Om Hydro Building Systems\nHydro Building Systems Sweden AB utvecklar och marknadsf\u00f6r system i aluminiumprofiler till tre aff\u00e4rsomr\u00e5den: Transportsystem, Golvsystem och Byggsystem. F\u00f6retaget marknadsf\u00f6r tv\u00e5 starka varum\u00e4rken, Sapa och WICONA, och \u00e4r marknadsledande i Norden med en oms\u00e4ttning p\u00e5 cirka 750 miljoner kronor. Vi \u00e4r cirka 120 medarbetare och \u00e4r verksamma med f\u00f6rs\u00e4ljningskontor i hela Norden och Baltikum.\nVi ing\u00e5r i den globala Hydro-koncernen, ett helintegrerat aluminiumkonsortium med 31 000 anst\u00e4llda i 40 l\u00e4nder p\u00e5 alla kontinenter, vilket kombinerar lokal kompetens, v\u00e4rldsomfattande r\u00e4ckvidd och o\u00f6vertr\u00e4ffad kompetens inom FoU. Ut\u00f6ver produktion av prim\u00e4raluminium, valsade och str\u00e4ngpressade produkter och \u00e5tervinning utvinner Hydro ocks\u00e5 bauxit, f\u00f6r\u00e4dlar aluminiumoxid och genererar energi som det enda 360\u00b0-f\u00f6retaget i den globala aluminiumindustrin.\n\u201dH\u00e4r har du m\u00f6jlighet att skapa v\u00e5r historia med din personlighet, kunskap, ambition och arbete i en global organisation p\u00e5 cykelavst\u00e5nd d\u00e4r vi s\u00e4tter medarbetaren i fokus! Vi agerar utifr\u00e5n v\u00e5ra v\u00e4rdeord Care, Courage och Collaboration \u2013 Omtanke, Mod och Samarbete \u2013 och har stort fokus p\u00e5 h\u00e5llbarhet, b\u00e5de g\u00e4llande v\u00e5ra produkter och socialt. P\u00e5 Hydro Building Systems i Vetlanda \u00e4r vi medarbetare med blandade roller som tillsammans bidrar till en dynamisk, utvecklande och inspirerande arbetsmilj\u00f6.\u201d\nOm tj\u00e4nsten\nI rollen arbetar du med support, testning och installation av de programvaror som anv\u00e4nds f\u00f6r ritning, kalkylering och produktionsberedning av v\u00e5ra byggsystem. V\u00e5ra l\u00f6sningar anv\u00e4nds i projekt som omfattar allt fr\u00e5n enskilda d\u00f6rrar och f\u00f6nster till avancerade glasfasader och glastak.\nDu blir en del av ett erfaret team d\u00e4r du arbetar n\u00e4ra b\u00e5de kunder, kollegor och utvecklingsorganisationen f\u00f6r att s\u00e4kerst\u00e4lla h\u00f6g kvalitet och b\u00e4sta m\u00f6jliga anv\u00e4ndarupplevelse.\nDina arbetsuppgifter\nGe support till kunder och interna anv\u00e4ndare via telefon, e-post och digitala m\u00f6ten.\n\n\nFels\u00f6ka och l\u00f6sa problem relaterade till v\u00e5ra programvaror och installationer.\n\n\nTesta och validera nya programversioner och uppdateringar.\n\n\nInstallera och uppdatera programvara hos kunder och internt.\n\n\nDokumentera och rapportera programfel och f\u00f6rb\u00e4ttringsf\u00f6rslag.\n\n\nBidra till planering och genomf\u00f6rande av st\u00f6rre programuppdateringar.\n\n\nDelta i kundutbildningar, kundm\u00f6ten och andra aktiviteter vid behov.\n\n\nResor inom och utanf\u00f6r Sverige kan f\u00f6rekomma.\n\nDin profil\nVi s\u00f6ker dig som:\n\nHar teknisk utbildning p\u00e5 minst gymnasieniv\u00e5 eller motsvarande erfarenhet.\n\n\nHar ett stort intresse f\u00f6r IT och teknik.\n\n\nHar goda kunskaper i svenska och engelska i tal och skrift.\n\n\nTrivs med att l\u00f6sa problem och ge service till kunder.\n\n\nArbetar strukturerat och kan hantera flera \u00e4renden parallellt.  \n\n\nDet \u00e4r meriterande om du har erfarenhet av:\n\nTeknisk support eller kundsupport.\n\n\nCAD-program.\n\n\nCNC, produktionsberedning eller tillverkningsindustri.\n\n\nByggsystem, aluminiumprofiler eller konstruktion av d\u00f6rrar, f\u00f6nster och fasader.\n\nSom person\nDu \u00e4r serviceinriktad, kommunikativ och har l\u00e4tt f\u00f6r att skapa f\u00f6rtroende. Du tycker om att hj\u00e4lpa andra, tar ansvar f\u00f6r dina uppgifter och trivs med att arbeta b\u00e5de sj\u00e4lvst\u00e4ndigt och tillsammans med kollegor. Noggrannhet, initiativf\u00f6rm\u00e5ga och ett l\u00f6sningsorienterat arbetss\u00e4tt \u00e4r viktiga egenskaper i rollen\n\u00d6vrig information:\nTj\u00e4nsten \u00e4r placerad i Vetlanda.\nPoolia ansvarar f\u00f6r rekryteringsprocessen. Vid fr\u00e5gor, v\u00e4nligen kontakta ansvarig rekryteringskonsult Halima Iman Barre p\u00e5 halima.iman.barre@poolia.se.\nVi till\u00e4mpar l\u00f6pande urval, vilket inneb\u00e4r att vi g\u00e5r igenom ans\u00f6kningarna efter hand som de kommer in. Skicka d\u00e4rf\u00f6r g\u00e4rna in din ans\u00f6kan redan idag!\nVarmt v\u00e4lkommen till ett f\u00f6retag med h\u00f6ga ambitioner och en trevlig, \u00f6ppen och samarbetsv\u00e4nlig atmosf\u00e4r!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Vetlanda","full_address":null,"city":"Vetlanda","country":"SE","latitude":57.424568568487,"longitude":15.090816077499},"metadata":{"region":"J\u00f6nk\u00f6pings l\u00e4n","duration":"Tills vidare","employer":"Poolia AB","postcode":"57432","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/karriar.poolia.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Poolia ","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":7,"ai_views_count":9,"bot_views_count":0,"ai_vendor_counts":{"other":4,"openai":2,"anthropic":3},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"halima.iman.barre@poolia.se","images":[],"published_at":"2026-09-02T11:49:26+00:00","expires_at":"2027-03-01T23:59:59+00:00","created_at":"2026-09-03T03:17:18+00:00","updated_at":"2026-09-17T03:20:11+00:00"}}