{"data":{"id":177566,"slug":"supporttekniker-service-desk","type":"job","title":"Support Technician Service Desk","description":"Support Technician Service Desk\n\nDo you want to work close to the network that is the digital backbone of society? As a Support Technician in Service Desk at GlobalConnect, you help ensure stable and reliable communication for GlobalConnect's customers \u2013 every day, 24\/7.\n\nThe role follows a planned shift schedule with around-the-clock rotation.\n\nResponsibilities:\n\nIncident management during alarms or outages.\nTroubleshoot network-related issues such as dark fiber, WiFi, SD-WAN, routing, security, and multiple layer 2 and 3 services.\nSupport customers, coordinate with other departments and subcontractors via the ticketing system.\nHandle escalations and dispatch tickets for balanced workload distribution.\nDocument and produce reports (RFO\/RCA) for major outages.\nContribute to improving Service Desk routines and processes.\n\n\nAbout the Role and Team\n\nAs a Support Technician, you will have a central role in GlobalConnect's daily operations. Here you work at the heart of our network operations, ensuring that our largest B2B customers always have access to stable and fast service. You troubleshoot, support, and document often under time pressure and become an important part of keeping our critical infrastructure services available.\n\nTogether with colleagues in Service Desk, you handle varying tickets, whether it's responding to an incoming alarm, resolving a technical incident, or forwarding a ticket to the right person. You will usually have help from a colleague during shifts, but there may be occasions when you work alone.\n\nThis job suits you if you like structure, thrive with variety, and want to contribute to keeping our services at high quality, regardless of time of day. No two days are the same, but every day matters to ensure that critical infrastructure functions continue to work with the help of our digital infrastructure.\n\nYou have:\n\nRelevant education in networking, preferably at university level.\n\n1\u20132 years of experience from Service Desk, Help Desk, or similar technical support role, preferably in the B2B segment.\n\nFluent Swedish and English in speech and writing for effective communication with our customers. Danish and Norwegian are also advantageous if you have knowledge of them, as we are a Nordic organization.\n\n\nThe technical requirements for the role are:\n\nRouter and switch technology, Huawei, Cisco (CCNA Routing and Switching: Routing and Switching Essentials)\nInternet technology (CCNA Routing and Switching: Introduction to Networks)\nRouter and switch technology in scalable networks (CCNA Routing and Switching: Scaling Networks)\nWAN technology (CCNA Routing and Switching: Connecting Networks)\nSwitch technology (CCNP R&S Switch: Implementing IP Switching)\nNetwork troubleshooting (CCNP R&S TSHOOT: Maintaining and Troubleshooting IP Networks)\nSD-WAN technology: Fortinet, Versa\nWireless networks: Aruba\n\n\nWho We're Looking For:\n\nWe're looking for someone who communicates calmly and clearly, even when the pace is high and multiple tickets need to be handled in parallel. You have a clear customer focus, take responsibility for your tickets, and work methodically to deliver high quality. You have a genuine interest in networking, technology, and troubleshooting and enjoy analyzing problems and finding solutions. At the same time, you appreciate collaborating with others and contributing to a good collective result.\n\nWhy GlobalConnect?\n\nYou become part of an experienced team working with critical digital infrastructure where availability, quality, and collaboration are essential. From the Support Technician role, there are career paths internally toward both deeper technical roles or toward product and sales roles. If you want to get a foot in the door for a career in telecom, this is an excellent opportunity!\n\nRecruitment Process\n\nTalent Acquisition screening interview\nInterview with recruiting manager\nTests \u2013 logical thinking and personality assessment with follow-up conversation with Talent Acquisition Partner\nInterview with manager + team member\nReference checks and background verification. The role may become security-classified at a later stage.\n\n\nPractical Information\n\nLocation: Hagastaden, Stockholm.\nGlobalConnect does not offer relocation assistance or sponsorship of work permits for this role.\nThe role follows a planned shift schedule with around-the-clock rotation, with a combination of day, evening, and night shifts. Weekend work is also part of the rotation. The schedule is planned in advance and includes longer consecutive time off, including entire weeks off at certain times in the rotation. This provides a combination of varying work hours and longer periods of consecutive time off.\n\n\nGlobalConnect is one of the leading connectivity providers in Northern Europe. We're 2000 passionate and talented individuals who want to make a difference, turning our customers' visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences.\n\nWe have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue \u2013 turning visions into reality by empowering society with connectivity.","language":"sv","is_translated":true,"title_original":"Supporttekniker Service Desk","description_original":"Supporttekniker Service Desk \n\nVill du arbeta n\u00e4ra n\u00e4tet som \u00e4r den digitala ryggraden i samh\u00e4llet?Som Supporttekniker i Service Desk hos GlobalConnect \u00e4r du med och s\u00e4kerst\u00e4ller stabil och tillf\u00f6rlitlig kommunikation f\u00f6r GlobalConnects kunder \u2013 varje dag 24\/7.\n\nRollen f\u00f6ljer ett planerat skiftschema med rotation dygnet runt.\n\nArbetsuppgifter:\n\nIncidenthantering vid larm eller avbrott.\nFels\u00f6ka n\u00e4trelaterade \u00e4renden s\u00e5 som svartfiber, WiFi, SD-WAN, routing, s\u00e4kerhet med flera layer2 och 3 tj\u00e4nster.\nSupportera kunder, koordinera med andra avdelningar och underleverant\u00f6rer via \u00e4rendehanteringssystemet.\nHantera eskalationer och dispatcha \u00e4renden f\u00f6r j\u00e4mn arbetsf\u00f6rdelning.\nDokumentera och producera rapporter (RFO\/RCA) vid st\u00f6rre avbrott.\nBidra till att f\u00f6rb\u00e4ttra rutiner och processer i Servicedesk.\n\n\nOm rollen och teamet\n\nI rollen som Supporttekniker f\u00e5r du en central roll i GlobalConnects vardag. H\u00e4r jobbar du mitt i hj\u00e4rtat av v\u00e5r n\u00e4tverksamhet med att se till att v\u00e5ra st\u00f6rsta kunder inom B2B alltid f\u00e5r tillg\u00e5ng till stabil och snabb service. Du fels\u00f6ker, supportar och dokumenterar ofta under tidspress och blir en viktig del i att h\u00e5lla v\u00e5ra samh\u00e4llskritiska tj\u00e4nster tillg\u00e4ngliga.\n\nTillsammans med kollegor i Servicedesk hanterar du varierande \u00e4renden, oavsett om det handlar om att svara p\u00e5 ett inkommande larm, l\u00f6sa en teknisk incident eller skicka vidare ett \u00e4rende till r\u00e4tt person. Du kommer oftast ha hj\u00e4lp fr\u00e5n en kollega under skiften, men det kan f\u00f6rekomma tillf\u00e4llen d\u00e4r du arbetar sj\u00e4lv.\n\nDet h\u00e4r jobbet passar dig som gillar struktur, trivs med variation och vill bidra till att v\u00e5ra tj\u00e4nster h\u00e5ller h\u00f6g kvalitet, oavsett tid p\u00e5 dygnet. Ingen dag \u00e4r den andra lik, men varje dag spelar roll f\u00f6r att se till att samh\u00e4llskritiska funktioner forts\u00e4tter att fungera med hj\u00e4lp av v\u00e5r digitala infrastruktur.\n\nDen h\u00e4r rollen \u00e4r f\u00f6r dig som har:\n\nRelevant utbildning inom n\u00e4tverk, g\u00e4rna p\u00e5 h\u00f6gskoleniv\u00e5.\n\n1\u20132 \u00e5rs erfarenhet fr\u00e5n Service Desk, Help Desk eller liknande teknisk supportfunktion, g\u00e4rna mot B2B segmentet.\n\nFlytande svenska och engelska i tal och skrift f\u00f6r effektiv kommunikation med v\u00e5ra kunder. Danska och norska \u00e4r ocks\u00e5 f\u00f6rdelaktigt om du har kunskap i d\u00e5 vi \u00e4r en Nordisk organisation.\n\n\nDe tekniska krav som st\u00e4lls i rollen \u00e4r:\n\nRouter och switchteknik, Huawei, Cisco. (CCNA Routing and Switching: Routing and Switching Essentials)\nInternetteknik (CCNA Routing and Switching: Introduction to Networks)\nRouter- och switchteknik i skalbara n\u00e4t (CCNA Routing and Switching: Scaling Networks)\nWAN-teknik (CCNA Routing and Switching: Connecting Networks)\nSwitchteknik (CCNP R&S Switch: Implementing IP Switching)\nN\u00e4tverkstekniskfels\u00f6kning (CCNP R&S TSHOOT: Maintaining and Troubleshooting IP Networks)\nSD-WAN teknik: Fortinet, Versa\nTr\u00e5dl\u00f6sa n\u00e4tverk: Aruba\n\n\nVem vi s\u00f6ker:\n\nVi s\u00f6ker dig som kommunicerar lugnt och tydligt, \u00e4ven n\u00e4r tempot \u00e4r h\u00f6gt och flera \u00e4renden beh\u00f6ver hanteras parallellt. Du har ett tydligt kundfokus, tar ansvar f\u00f6r dina \u00e4renden och arbetar strukturerat f\u00f6r att leverera med h\u00f6g kvalitet. Du har ett genuint intresse f\u00f6r n\u00e4tverk, teknik och fels\u00f6kning och trivs med att analysera problem och hitta l\u00f6sningar. Samtidigt uppskattar du att samarbeta med andra och bidra till ett bra gemensamt resultat.\n\nVarf\u00f6r GlobalConnect?\n\nDu blir en del av ett erfaret team som arbetar med samh\u00e4llskritisk digital infrastruktur d\u00e4r tillg\u00e4nglighet, kvalitet och samarbete \u00e4r avg\u00f6rande. Fr\u00e5n rollen som Supporttekniker finns det karri\u00e4rv\u00e4gar internt mot b\u00e5de djupare tekniska roller eller mot produkt- och s\u00e4ljroller. Om du vill ha en fot in till en karri\u00e4r inom telco \u00e4r det h\u00e4r en utm\u00e4rkt m\u00f6jlighet!\n\nRekryteringsprocessen \n\nTalent Acquisition Screeningintervju\nIntervju med rekryterande chef\nTester - logiskt t\u00e4nkande samt personlighetstest med uppf\u00f6ljande samtal med Talent Acquisition Partner\nIntervju med chef + teammedlem\nReferenstagning samt bakgrundskoll. Rollen kan komma att bli s\u00e4kerhetsklassificerad i ett senare skede.\n\n\nPraktisk information\n\nPlats: Hagastaden, Stockholm.\nGlobalConnect erbjuder inte hj\u00e4lp med flytt eller sponsring av arbetstillst\u00e5nd f\u00f6r den h\u00e4r rollen.\nRollen f\u00f6ljer ett planerat skiftschema med rotation dygnet runt, med en kombination av dag-, kv\u00e4lls- och nattpass. Helgarbete ing\u00e5r ocks\u00e5 som en del av rotationen. Schemat planeras i f\u00f6rv\u00e4g och inneh\u00e5ller l\u00e4ngre sammanh\u00e4ngande ledigheter, inklusive hela lediga veckor vid vissa tillf\u00e4llen i rotationen. Det ger en kombination av varierande arbetstider och l\u00e4ngre perioder av sammanh\u00e4ngande ledighet.\n\n\nGlobalConnect is one of the leading connectivity providers in Northern Europe. We\u2019re 2000 passionate and talented individuals who want to make a difference, turning our customers\u2019 visions into reality through connectivity. Our goal is to create the best possible conditions for engaged employees, a place where you can develop and grow, and create unforgettable memories and enjoyable experiences.\n\nWe have helped develop and digitize societies across the Nordics for more than two decades. Our purpose is what drives us to continue - turning visions into reality by empowering society with connectivity.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Stockholm","country":"SE","latitude":59.346692980677,"longitude":18.030876973968},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"GlobalConnect AB","postcode":"11363","positions":1,"profession":"Projektledare, IT","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Emma Johansson","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"GlobalConnect","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":6,"ai_vendor_counts":{"meta":3,"other":2,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"emma.johansson@globalconnect.se","images":[],"published_at":"2026-08-28T14:52:55+00:00","expires_at":"2027-02-24T23:59:59+00:00","created_at":"2026-08-29T03:49:59+00:00","updated_at":"2026-09-03T03:05:58+00:00"}}