{"data":{"id":181486,"slug":"supporttekniker-till-bra","type":"job","title":"IT Support Technician at Br\u00e5","description":"Br\u00e5 works to reduce crime and increase safety in society. Do you want to be part of this work?\nBr\u00e5's mission is to promote crime prevention through development, research, statistics, and knowledge dissemination, primarily to the government and authorities within the justice system. Our office is located on Fleminggatan in central Stockholm. We currently have approximately 220 employees.\nAbout the job\nBr\u00e5 is investing in digitalization and we are now seeking an IT support technician. As an IT support technician, you will be the face of IT for our organization. You will work in our 1st line support and handle incoming requests from Br\u00e5's employees. You will work with, among other things:\n- Troubleshooting and resolving technical problems\n- Administration of accounts, permissions, and IT equipment\n- Installation and configuration of hardware and applications\n- Collaboration and escalation to 2nd and 3rd line support (internal and with external vendors)\n- Testing of new hardware and software.\nYou follow established procedures according to ITIL and document, follow up, and ensure high quality throughout the support chain.\nYour education and experience\nWe are looking for someone who has\n- At least upper secondary education\n- Advantageous to have further studies from a vocational college or university in IT\n- The position requires good general IT knowledge\n- At least 1 year of experience with IT support in an on-premises environment with both Windows and Linux\n- Previous work according to ITIL processes\n- Experience with ticketing systems and support templates\n- Experience with networking and IT infrastructure\n- Experience working with Microsoft platforms (e.g., Windows, AD, Azure, M365, Office 2019, SCCM, etc.)\n- Experience working with Linux (e.g., Red Hat, Debian)\n- Experience working with software distribution, MDM, and permissions management\nIt is advantageous to have experience with implementing ITIL working methods and experience automating support workflows.\nThe role requires good knowledge of Swedish and English.\nYour personal qualities\nYou have an interest in IT and enjoy exploring new technology in your spare time. As a person, you are service-oriented with a genuine interest in helping users and have great patience and can interact with users professionally, even in stressful situations. You have the ability to adapt your communication based on the situation and user\/audience.\nIn this role, it is important that you are self-driven, proactive, and structured in your work approach. You collaborate easily and communicate well with both technical and non-technical colleagues, take feedback constructively, and want to develop in your role.\nGreat weight is placed on your personal qualities and abilities.\nEmployment terms\nThe employment is a permanent position on a full-time basis. Br\u00e5 applies a 6-month probationary period and individual salary setting.\nStart date by agreement. This position may be subject to security clearance.\nPlease read more about Br\u00e5 and the benefits we offer at https:\/\/bra.se\/om-bra\/jobba-hos-oss.html.\nBr\u00e5 has an inclusive approach and values diversity.\nFurther information is provided by IT Manager Joakim Pettersson, phone 08-518 32 423. For questions about the recruitment process, contact HR Specialist Maria Esplund, phone 08-527 58 535.\nUnion representative for SACO is Ulrika Lindstedt phone 08-527 58 505 and for ST Bror Schylander, phone 08-518 32 436.\nWe welcome your application!\nTo apply for the position, click the link below. Include reference number 2.1.1-0475\/26 in your application and submit it to us no later than September 22, 2026.\nIf you have protected personal information, contact the HR specialist named in this announcement and they will help you submit your application.","language":"sv","is_translated":true,"title_original":"Supporttekniker till Br\u00e5","description_original":"Br\u00e5 verkar f\u00f6r en minskad brottslighet och \u00f6kad trygghet i samh\u00e4llet. Vill du vara en del i detta arbete?\u00a0\nBr\u00e5s uppgift \u00e4r att fr\u00e4mja brottsf\u00f6rebyggande arbete genom utveckling, forskning, statistik och kunskapsspridning, till i f\u00f6rsta hand regeringen och myndigheter inom r\u00e4ttsv\u00e4sendet. V\u00e5rt kontor finns p\u00e5 Fleminggatan i centrala Stockholm. Vi \u00e4r idag cirka 220 medarbetare.\u00a0\nOm jobbet\nBr\u00e5 satsar p\u00e5 digitalisering och vi s\u00f6ker nu en IT-supporttekniker. Som IT-supporttekniker \u00e4r du v\u00e5rt ansikte ut\u00e5t inom IT. Du arbetar i v\u00e5r 1st line-support och hanterar inkommande \u00e4renden fr\u00e5n Br\u00e5s medarbetare. Du kommer bl.a. arbeta med:\u00a0\n- Fels\u00f6kning och \u00e5tg\u00e4rd av tekniska problem\n- Administration av konton, beh\u00f6righeter och IT-tillbeh\u00f6r\n- Installation och konfigurering av h\u00e5rdvara och applikationer\n- Samarbete och eskalering till 2nd och 3rd line (internt och mot externa leverant\u00f6rer)\n- Tester av ny h\u00e5rd- och mjukvara.\u00a0\nDu f\u00f6ljer etablerade rutiner enligt ITIL och dokumenterar, f\u00f6ljer upp samt s\u00e4kerst\u00e4ller h\u00f6g kvalitet i hela supportkedjan.\u00a0\nDin utbildning och erfarenhet\nVi s\u00f6ker dig som har\n- Minst gymnasial utbildning\n- Meriterande med vidare studier fr\u00e5n YH eller universitet inom IT\n- Tj\u00e4nsten kr\u00e4ver att du har god generell IT-kunskap\n- Minst 1 \u00e5rs erfarenhet av IT-support i on-prem-milj\u00f6 med b\u00e5de Windows och Linux\n- Tidigare arbete enligt ITIL-processer\n- Van anv\u00e4ndare av \u00e4rendehanteringssystem och supportmallar\n- Erfarenhet av n\u00e4tverk och IT-infrastruktur\n- Erfarenhet av att arbeta med Microsoftplattformar (Ex. Windows, AD, Azure, M365, Office 2019, SCCM m.fl.)\n- Erfarenhet av att arbeta med Linux (Ex. Red Hat, Debian)\n- Erfarenhet av att arbeta med Mjukvarudistribution, MDM och beh\u00f6righetshantering\nDet \u00e4r meriterande med erfarenhet av inf\u00f6rande av arbetss\u00e4tt enligt ITIL samt erfarenhet av att arbeta med automation av supportfl\u00f6den.\nRollen kr\u00e4ver goda kunskaper i svenska och engelska.\u00a0\nDina personliga egenskaper\u00a0\nDu har ett intresse f\u00f6r IT och utforskar g\u00e4rna ny teknik p\u00e5 fritiden. Som person \u00e4r du serviceinriktad med ett genuint intresse f\u00f6r att hj\u00e4lpa anv\u00e4ndare och har ett stort t\u00e5lamod och kan bem\u00f6ta anv\u00e4ndare professionellt, \u00e4ven i pressade situationer. Du har f\u00f6rm\u00e5gan att anpassa din kommunikation efter situation och anv\u00e4ndare\/m\u00e5lgrupp.\nI rollen \u00e4r det viktigt att du \u00e4r sj\u00e4lvg\u00e5ende, initiativrik och strukturerad i ditt arbetss\u00e4tt. Du har l\u00e4tt f\u00f6r att samarbeta och kommunicera med b\u00e5de tekniska och icke-tekniska kollegor och tar till dig feedback och vill utvecklas i din roll\nStor vikt l\u00e4ggs vid dina personliga egenskaper och f\u00f6rm\u00e5gor.\u00a0\nAnst\u00e4llningsvillkor\nAnst\u00e4llningen \u00e4r en tillsvidareanst\u00e4llning p\u00e5 heltid.\u00a0 Br\u00e5 till\u00e4mpar 6 m\u00e5naders provanst\u00e4llning och individuell l\u00f6nes\u00e4ttning.\nTilltr\u00e4de enligt \u00f6verenskommelse. Denna tj\u00e4nst kan komma att s\u00e4kerhetsklassas.\nL\u00e4s g\u00e4rna mer om Br\u00e5 och de f\u00f6rm\u00e5ner som vi erbjuder, p\u00e5\u00a0https:\/\/bra.se\/om-bra\/jobba-hos-oss.html.\u00a0\nBr\u00e5 har ett inkluderande syns\u00e4tt och v\u00e4rdes\u00e4tter m\u00e5ngfald.\u00a0\u00a0\nN\u00e4rmare upplysningar l\u00e4mnas av IT-chef Joakim Pettersson, tfn 08-518 32\u00a0423. F\u00f6r fr\u00e5gor om rekryteringsprocessen kontakta HR-specialist Maria Esplund, tfn 08-527\u00a058 535.\nFacklig kontaktperson f\u00f6r SACO \u00e4r Ulrika Lindstedt tfn 08-527 58\u00a0505 och f\u00f6r ST Bror Schylander, tfn 08-518 32\u00a0436.\u00a0\nV\u00e4lkommen med din ans\u00f6kan!\nF\u00f6r att s\u00f6ka jobbet klickar du p\u00e5 l\u00e4nken nedan. Ange diarienummer 2.1.1-0475\/26 p\u00e5 din ans\u00f6kan, och skicka in den till oss senast den 22 september 2026.\u00a0\nHar du skyddade personuppgifter kontaktar du HR-specialisten som finns namngiven i annonsen s\u00e5 f\u00e5r du hj\u00e4lp med att skicka in din ans\u00f6kan.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Fleminggatan 14","full_address":null,"city":"Stockholm","country":"SE","latitude":59.332887185539,"longitude":18.045550599715},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Brottsf\u00f6rebyggande R\u00e5det","postcode":"11226","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/bra.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Joakim Pettersson","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Brottsf\u00f6rebyggande r\u00e5det","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":4,"ai_vendor_counts":{"meta":1,"other":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46851832423","owner_email":"joakim.pettersson@bra.se","images":[],"published_at":"2026-09-01T10:09:34+00:00","expires_at":"2026-09-22T23:59:59+00:00","created_at":"2026-09-02T03:15:29+00:00","updated_at":"2026-09-03T07:23:02+00:00"}}