{"data":{"id":166346,"slug":"supporttekniker-till-dialect-helsingborg","type":"job","title":"Support Technician at Dialect Helsingborg","description":"Do you want to work in a developing IT role where technology, service, and customer contact go hand in hand? At Dialect in Helsingborg, you'll become part of a cohesive team with strong expertise, high service orientation, and excellent opportunities to develop within IT.\nAbout the Position\nThis position is a consulting assignment with the potential for conversion to permanent employment. You will initially be employed by Bravura, with the goal of being offered a direct position at Dialect Helsingborg if both parties determine that the collaboration works well. This arrangement provides a good opportunity to get to know each other and ensure that the role and organization are the right fit.\nAbout the Company\nDialect offers IT services, telephony, and technical solutions to companies throughout Sweden. The business combines local presence with a broad service offering and is known for its service and customer-oriented culture. The Helsingborg office consists of a helpful and knowledgeable team where collaboration, knowledge sharing, and a positive work environment are central to daily operations. There are excellent opportunities for development both technically and in responsibility.\nResponsibilities\nThe role involves providing IT support both from the Helsingborg office and, when needed, on-site at the customer. The focus is on providing support via phone, email, and ticketing systems, where various types of incidents, installations, and user support are handled.\nThe work involves managing technical issues in PC, network, and server environments as well as participating in the implementation and deployment of new solutions. When needed, customer visits occur to support deliveries and ensure functioning IT environments. Over time, there is an opportunity to develop toward more consulting-oriented assignments, such as system implementations, integrations, and setup of complete IT environments.\nThe team offers structured onboarding, ongoing support, and training to strengthen expertise according to business needs.\nThe role includes, among other things:\n\nIT support via phone, email, and ticketing systems\n\n\nInstallations and troubleshooting both on-site and at the customer\n\n\nWork in PC, network, and server environments\n\n\nDeployment and implementation of systems and integrations\n\n\nDocumentation of tickets and knowledge sharing within the team\n\n\nEducation, Experience, and Personal Qualities\nWe are looking for someone with experience in IT support or a similar technical role and who feels confident independently troubleshooting and solving technical problems.\nWe'd like you to have:\n\nExperience in IT support or a similar technical role\n\n\nGood understanding of operating systems and networks (switches, firewalls, WiFi)\n\n\nAbility to independently troubleshoot clients, networks, and systems\n\n\nGood knowledge of Swedish and English, spoken and written\n\n\nB-class driver's license\n\n\nMeritorious is also:\n\nExperience with Microsoft 365\n\n\nKnowledge of Hyper-V or VMware\n\n\nKnowledge of Windows Server\n\n\nExperience from an IT service provider\/MSP\n\n\nThe role suits you if you enjoy customer contact and feel confident providing support via both phone and in-person visits. A structured and solution-oriented approach is important, as is the ability to contribute to a positive team spirit. Curiosity and a desire to develop within IT are crucial for success.\nOther Information\n\nStart: By agreement (taking any notice period into account)\n\n\nLocation: Helsingborg\n\n\nSalary: By agreement\n\n\nWe use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also conduct continuous selection, meaning we remove the posting once we have received a sufficient number of applications. If you become a candidate for the position, we will contact you for an initial phone interview. Regardless of whether you advance in the process or not, you will receive feedback on your application.\nQuestions? Feel free to reach out!\n\n\ud83d\udce7 info@bravura.se\n\n\n\ud83d\udcde 010-171 47 10\n\n\nWe recommend that you submit your application as soon as possible as we conduct continuous selection.\nWe look forward to your application!\n#Brillante","language":"sv","is_translated":true,"title_original":"Supporttekniker till Dialect Helsingborg","description_original":"Vill du arbeta i en utvecklande IT-roll d\u00e4r teknik, service och kundkontakt g\u00e5r hand i hand? Hos Dialect i Helsingborg f\u00e5r du bli en del av ett sammansvetsat team med stark kompetens, h\u00f6g serviceanda och goda m\u00f6jligheter att utvecklas inom IT.\nOm tj\u00e4nsten\nTj\u00e4nsten \u00e4r ett konsultuppdrag med m\u00f6jlighet till \u00f6verrekrytering. Du blir initialt anst\u00e4lld hos Bravura, med m\u00e5ls\u00e4ttningen att p\u00e5 sikt erbjudas en direktanst\u00e4llning hos Dialect Helsingborg om b\u00e5da parter bed\u00f6mer att samarbetet fungerar v\u00e4l. Detta uppl\u00e4gg ger en bra m\u00f6jlighet att l\u00e4ra k\u00e4nna varandra och s\u00e4kerst\u00e4lla att rollen och organisationen \u00e4r r\u00e4tt matchning.\nOm f\u00f6retaget\nDialect erbjuder IT tj\u00e4nster, telefoni och tekniska l\u00f6sningar till f\u00f6retag \u00f6ver hela Sverige. Verksamheten kombinerar lokal n\u00e4rvaro med ett brett tj\u00e4nsteutbud och \u00e4r k\u00e4nda f\u00f6r sin service och kundn\u00e4ra kultur. Kontoret i Helsingborg best\u00e5r av ett hj\u00e4lpsamt och kunnigt team d\u00e4r samarbete, kompetensutbyte och en positiv arbetsmilj\u00f6 \u00e4r centrala delar av vardagen. H\u00e4r finns goda m\u00f6jligheter till utveckling b\u00e5de tekniskt och i ansvar.\nArbetsuppgifter\nRollen inneb\u00e4r att arbeta med IT-support b\u00e5de fr\u00e5n kontoret i Helsingborg och vid behov ute hos kund. Tyngdpunkten ligger p\u00e5 att ge support via telefon, e post och \u00e4rendehanteringssystem, d\u00e4r olika typer av incidenter, installationer och anv\u00e4ndarst\u00f6d hanteras.\nArbetet inneb\u00e4r att hantera tekniska \u00e4renden i PC-, n\u00e4tverks- och servermilj\u00f6er samt att delta i inf\u00f6rande och drifts\u00e4ttning av nya l\u00f6sningar. Vid behov f\u00f6rekommer kundbes\u00f6k f\u00f6r att st\u00f6dja leveranser och s\u00e4kerst\u00e4lla fungerande IT-milj\u00f6er. P\u00e5 sikt finns m\u00f6jlighet att utvecklas mot mer konsultinriktade uppdrag, s\u00e5som systemimplementeringar, integrationer och uppstart av kompletta IT-milj\u00f6er.\nTeamet erbjuder en strukturerad introduktion, l\u00f6pande st\u00f6d och utbildningar f\u00f6r att st\u00e4rka kompetensen enligt verksamhetens behov.\nI rollen ing\u00e5r bland annat att:\n\nIT support via telefon, e post och \u00e4rendehanteringssystem\n\n\nInstallationer och fels\u00f6kning b\u00e5de p\u00e5 plats och ute hos kund\n\n\nArbete i PC, n\u00e4tverks- och servermilj\u00f6er\n\n\nDrifts\u00e4ttning och implementering av system och integrationer\n\n\nDokumentation av \u00e4renden och kunskapsdelning i teamet\n\n\nUtbildning, erfarenhet och personliga egenskaper\nVi s\u00f6ker dig som har erfarenhet av IT-support eller liknande teknisk roll och som k\u00e4nner dig trygg i att sj\u00e4lvst\u00e4ndigt fels\u00f6ka och l\u00f6sa tekniska problem.\nVi ser g\u00e4rna att du har:\n\nErfarenhet av IT support eller liknande teknisk roll\n\n\nGod f\u00f6rst\u00e5else f\u00f6r operativsystem och n\u00e4tverk (switchar, brandv\u00e4ggar, WiFi)\n\n\nF\u00f6rm\u00e5ga att fels\u00f6ka klienter, n\u00e4tverk och system sj\u00e4lvst\u00e4ndigt\n\n\nGoda kunskaper i svenska och engelska, tal och skrift\n\n\nB-k\u00f6rkort\n\n\nMeriterande \u00e4r \u00e4ven: \n\nErfarenhet av Microsoft 365\n\n\nKunskaper i Hyper\u2011V eller VMware\n\n\nKunskap om Windows Server\n\n\nErfarenhet fr\u00e5n IT-leverant\u00f6r\/MSP\n\n\nRollen passar dig som trivs i kundkontakt och k\u00e4nner dig trygg i att ge support via b\u00e5de telefon och fysiska bes\u00f6k. Ett strukturerat och l\u00f6sningsorienterat arbetss\u00e4tt \u00e4r viktigt, liksom f\u00f6rm\u00e5gan att bidra till en positiv laganda. Nyfikenhet och vilja att utvecklas inom IT \u00e4r avg\u00f6rande f\u00f6r att lyckas.\n\u00d6vrig information\n\nStart: Enligt \u00f6verenskommelse (med h\u00e4nsyn till eventuell upps\u00e4gningstid)\n\n\nPlats: Helsingborg\n\n\nL\u00f6n: Enligt \u00f6verenskommelse\n\n\nVi anv\u00e4nder en kompetensbaserad metodik i alla rekryteringsprocesser f\u00f6r att s\u00e4kerst\u00e4lla f\u00f6rdomsfria urval. Vi jobbar ocks\u00e5 med l\u00f6pande urval, vilket inneb\u00e4r att vi tar ner annonsen n\u00e4r tillr\u00e4ckligt m\u00e5nga kandidater har ans\u00f6kt. Om du blir aktuell f\u00f6r tj\u00e4nsten kommer vi att kontakta dig f\u00f6r en f\u00f6rsta telefonintervju. Oavsett om du g\u00e5r vidare i processen eller inte s\u00e5 kommer du att f\u00e5 \u00e5terkoppling p\u00e5 din ans\u00f6kan.\nHar du fr\u00e5gor? H\u00f6r g\u00e4rna av dig!\n\n\ud83d\udce7 info@bravura.se\n\n\n\ud83d\udcde 010-171 47 10\n\n\nVi rekommenderar att du skickar in din ans\u00f6kan omg\u00e5ende d\u00e5 vi g\u00f6r ett l\u00f6pande urval.\nV\u00e4lkommen med din ans\u00f6kan!\n#Brillante","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Propellergatan 1","full_address":null,"city":"Malmo","country":"SE","latitude":55.610233156463,"longitude":12.977890541088},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"Bravura Sverige AB","postcode":"21115","positions":1,"profession":"IT-tekniker\/Datatekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/ledigajobb.bravura.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Bravura","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":5,"ai_vendor_counts":{"meta":3,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-171 47 10","owner_email":"info@bravura.se","images":[],"published_at":"2026-08-21T09:23:38+00:00","expires_at":"2027-02-17T23:59:59+00:00","created_at":"2026-08-22T03:20:31+00:00","updated_at":"2026-08-24T03:01:35+00:00"}}