{"data":{"id":169972,"slug":"supporttekniker-till-it-enheten-ockero-kommun","type":"job","title":"Support Technician for IT Department \u2013 \u00d6cker\u00f6 Municipality","description":"\u00d6cker\u00f6 Municipality has approximately 13,000 residents and employs about 1,100 people. Together we live and work in a municipality consisting of ten inhabited islands.\n\n\u00d6cker\u00f6 Municipality's vision is to be a vibrant archipelago municipality with sustainable development, proximity to the city, while also being a local community with close connections. \u00d6cker\u00f6 Municipality has strong results in, among other areas, business climate and as a place to live. Good employment opportunities in both the municipality and business sector, a rich recreational life, security, and excellent results in our operations contribute to making \u00d6cker\u00f6 Municipality a great place to live.\n\n\n\n\n1 position(s).\n\n\nWould you like to work in IT in a varied day where no two days are the same?\nWe are now seeking an engaged support technician who wants to help our employees get technology to work \u2013 every day.\n\nAbout the Job\nThe position is placed in the digitalization and IT department within the municipality administration. \u00d6cker\u00f6 Municipality is on an exciting journey where digital transformation, AI, and new technology are important for developing services and societal value.\nYou will become an important part of the IT department and work both at the municipal office and out in the municipality's operations. Together we ensure that the municipality's approximately 1,200 employees receive fast, professional, and service-oriented support. You will often be the first person our users meet when they need help and therefore play an important role in creating a positive user experience.\nAs an important part of an engaged team, you will mainly work with support and user assistance, but will also have the opportunity to be involved in developing our working methods and contribute to the municipality's continued digital development.\n\nJob Description\nIn this role, you will work with a broad range of IT-related tasks, including:\nSupport, troubleshooting, and management of computers, printers, mobile phones, and other IT equipment.\nSupport, troubleshooting, and management within Microsoft 365, Office, and Windows.\nManagement of user accounts, onboarding, offboarding, permissions, and MFA.\nSupport via phone, remote access, and on-site in operations.\nHandling and follow-up of support tickets.\nInstallation and configuration of client equipment.\nDocumentation of solutions and procedures to develop the organization's knowledge base.\nParticipation in ongoing improvement work and implementation of new technical solutions.\n\n\nYour Background\nWe are looking for someone with a strong interest in IT who enjoys helping others.\nYou should have:\nSecondary or post-secondary education in IT, or equivalent experience.\nGood ability to express yourself in Swedish in speech and writing, and good English skills.\nGood knowledge of Windows and Microsoft 365.\nBasic knowledge of networking, client management, and telephony.\nDriver's license (class B).\n\nIt is advantageous if you have:\nExperience in IT support or similar work.\nExperience with user administration, permissions, and MFA.\nInterest in AI, digital transformation, and new technology.\n\nThe most important thing is not that you know everything from the start, but that you have strong personal drive to learn new things, want to develop together with us, and improve the municipality's working methods.\n\nPersonal Qualities\nWe place great emphasis on your personal qualities.\nTo thrive with us, we believe you:\nAre service-oriented and enjoy helping people.\nAre curious and learn new technologies easily.\nAre solution-oriented and enjoy troubleshooting.\nCan prioritize and stay calm even when many tickets come in at once.\nTake personal responsibility and can work independently and in a structured manner.\nEnjoy collaborating and contributing to a positive work environment.\nCan explain technical solutions in a simple and pedagogical way.\nLike to come up with your own ideas and see opportunities to do things smarter.\n\n\nWe Offer\nWith us you get varied work where you make a real difference for the municipality's operations. You become part of an engaged IT team where collaboration, development, and service are in focus. The municipality is on an exciting digitalization journey where digital development, AI, and modern technology contribute to increased societal value. You will have the opportunity to grow together with the team and gradually develop your expertise in areas beyond traditional IT support.\n\nDo you recognize yourself in this description and want to be part of developing IT in \u00d6cker\u00f6 Municipality?\nWe look forward to receiving your application.\n\nLearn more about our operations at www.ockero.se\nEmployment form: Permanent employment.","language":"sv","is_translated":true,"title_original":"Supporttekniker till IT-enheten \u2013 \u00d6cker\u00f6 kommun","description_original":"I \u00d6cker\u00f6 kommun bor cirka 13 000 inv\u00e5nare och kommunen som arbetsgivare har cirka 1100  anst\u00e4llda. Tillsammans lever och verkar vi i en kommun som best\u00e5r av tio bebodda \u00f6ar. \r\n\r\n\u00d6cker\u00f6 kommuns vision handlar om att vara en levande sk\u00e4rg\u00e5rdskommun; med en h\u00e5llbar utveckling, n\u00e4rhet till storstaden och samtidigt ett lokalsamh\u00e4lle med n\u00e4rhet till varandra. \u00d6cker\u00f6 kommun har goda resultat inom bland annat f\u00f6retagsklimat och som bostadsort. Goda arbetsm\u00f6jligheter i b\u00e5de kommun och n\u00e4ringsliv, ett rikt fritidsliv, trygghet och bra resultat i verksamheterna bidrar till att \u00d6cker\u00f6 kommun \u00e4r en bra plats att leva och bo p\u00e5. \r\n\r\n \r\n\r\n\r\n\n\n\r\n\r\n1 plats(er). \r\n\r\n\nVill du arbeta med IT i en varierad vardag d\u00e4r ingen dag \u00e4r den andra lik?\nNu s\u00f6ker vi en engagerad supporttekniker som vill hj\u00e4lpa v\u00e5ra medarbetare att f\u00e5 tekniken att fungera \u2013 varje dag.\n\nOm jobbet\u00a0\nTj\u00e4nsten \u00e4r placerad p\u00e5 avdelningen f\u00f6r digitalisering och IT inom kommunstyrelsens f\u00f6rvaltning. \u00d6cker\u00f6 Kommun befinner sig p\u00e5 en sp\u00e4nnande resa d\u00e4r digital omst\u00e4llning, AI och ny teknik \u00e4r viktigt f\u00f6r att utveckla service och samh\u00e4llsnytta.\nDu blir en viktig del av IT-enheten och arbetar b\u00e5de p\u00e5 plats i kommunhuset och ute i kommunens verksamheter. Tillsammans s\u00e4kerst\u00e4ller vi att kommunens cirka 1 200 medarbetare f\u00e5r ett snabbt, professionellt och serviceinriktat st\u00f6d. Du \u00e4r ofta den f\u00f6rsta personen v\u00e5ra anv\u00e4ndare m\u00f6ter n\u00e4r de beh\u00f6ver hj\u00e4lp och spelar d\u00e4rf\u00f6r en viktig roll i att skapa en positiv anv\u00e4ndarupplevelse.\n\u00a0Som en viktig del av ett engagerat team arbetar du framf\u00f6rallt med support och anv\u00e4ndarst\u00f6d, men f\u00e5r ocks\u00e5 m\u00f6jlighet att vara med och utveckla v\u00e5ra arbetss\u00e4tt och bidra till kommunens fortsatta digitala utveckling.\n\nArbetsbeskrivning \u00a0\u00a0\nI rollen arbetar du med en bred variation av IT-relaterade uppgifter, bland annat:\nSupport, fels\u00f6kning och f\u00f6rvaltning av datorer, skrivare, mobiltelefoner och annan IT-utrustning.\nSupport, fels\u00f6kning och f\u00f6rvaltning inom Microsoft 365, Office och Windows.\nHantering av anv\u00e4ndarkonton, onboarding, offboarding, beh\u00f6righeter och MFA.\nSupport via telefon, fj\u00e4rrstyrning och p\u00e5 plats ute i verksamheterna.\nHandl\u00e4ggning och uppf\u00f6ljning av support\u00e4renden.\nInstallation och konfigurering av klientutrustning.\nDokumentation av l\u00f6sningar och rutiner f\u00f6r att utveckla verksamhetens kunskapsbank.\nMedverkan i l\u00f6pande f\u00f6rb\u00e4ttringsarbete och inf\u00f6rande av nya tekniska l\u00f6sningar.\n\n\nDin bakgrund\nVi s\u00f6ker dig som har ett stort intresse f\u00f6r IT och tycker om att hj\u00e4lpa andra.\n\u00a0Du b\u00f6r ha:\nGymnasial eller eftergymnasial utbildning inom IT, eller motsvarande erfarenhet.\nGod f\u00f6rm\u00e5ga att uttrycka dig p\u00e5 svenska i tal och skrift samt goda kunskaper i engelska.\nGoda kunskaper i Windows och Microsoft 365.\nGrundl\u00e4ggande kunskaper inom n\u00e4tverk, klienthantering och telefoni.\nB-k\u00f6rkort.\n\n\u00a0Det \u00e4r meriterande om du har:\nErfarenhet av IT-support eller liknande arbete.\nErfarenhet av anv\u00e4ndaradministration, beh\u00f6righeter och MFA \u00e4r meriterande.\nIntresse f\u00f6r AI, digital omst\u00e4llning och ny teknik\n\nDet viktigaste \u00e4r inte att du kan allt fr\u00e5n b\u00f6rjan, utan att du har ett stort personligt driv f\u00f6r att l\u00e4ra dig nytt, vill utvecklas tillsammans med oss och f\u00f6rb\u00e4ttra kommunens arbetss\u00e4tt.\n\nPersonliga egenskaper\nVi l\u00e4gger stor vikt vid dina personliga egenskaper.\n\u00a0F\u00f6r att trivas hos oss tror vi att du:\n\u00c4r serviceinriktad och tycker om att hj\u00e4lpa m\u00e4nniskor.\n\u00c4r nyfiken och har l\u00e4tt f\u00f6r att l\u00e4ra dig nya tekniker.\n\u00c4r l\u00f6sningsorienterad och gillar att fels\u00f6ka.\nKan prioritera och beh\u00e5lla lugnet \u00e4ven n\u00e4r m\u00e5nga \u00e4renden kommer samtidigt.\nTar eget ansvar och kan arbeta sj\u00e4lvst\u00e4ndigt och strukturerat.\nTrivs med att samarbeta och bidra till ett positivt arbetsklimat.\nKan f\u00f6rklara tekniska l\u00f6sningar p\u00e5 ett enkelt och pedagogiskt s\u00e4tt.\nG\u00e4rna kommer med egna id\u00e9er och ser m\u00f6jligheter att g\u00f6ra saker smartare.\n\n\nVi erbjuder\nHos oss f\u00e5r du ett varierande arbete d\u00e4r du g\u00f6r verklig nytta f\u00f6r kommunens verksamheter. Du blir en del av ett engagerat IT-team d\u00e4r samarbete, utveckling och service st\u00e5r i fokus. Kommunen \u00e4r p\u00e5 en sp\u00e4nnande digitaliseringsresa d\u00e4r digital utveckling, AI och modern teknik bidrar till \u00f6kad samh\u00e4llsnytta. Du f\u00e5r m\u00f6jlighet att v\u00e4xa tillsammans med teamet och successivt utveckla din kompetens inom fler omr\u00e5den \u00e4n traditionell IT-support.\n\nK\u00e4nner du igen dig i beskrivningen och vill vara med och utveckla IT i \u00d6cker\u00f6 kommun?\nD\u00e5 ser vi fram emot att ta del av din ans\u00f6kan.\n\nL\u00e4s g\u00e4rna mer om v\u00e5ra verksamheter p\u00e5 www.ockero.se\nAnst\u00e4llningsform: Tillsvidareanst\u00e4llning.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Sockenv\u00e4gen 13","full_address":null,"city":"\u00d6cker\u00f6","country":"SE","latitude":57.7449307,"longitude":11.9419238},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"\u00d6cker\u00f6 kommun","postcode":"47580","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Jerker   Lundberg","driving_license":true,"employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"\u00d6cker\u00f6 kommun","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"jerker.lundberg@ockero.se","images":[],"published_at":"2026-08-24T16:50:09+00:00","expires_at":"2026-09-14T23:59:59+00:00","created_at":"2026-08-25T03:17:36+00:00","updated_at":"2026-08-25T04:01:05+00:00"}}