{"data":{"id":163502,"slug":"supporttekniker-till-it-support","type":"job","title":"Support Technician for IT Support","description":"The IT Department at Stockholm University consists of approximately 120 employees who have overall responsibility for Sweden's largest university's IT environment. This includes developing, managing, deploying, and monitoring platforms, systems, and services that support academics, education, research, and administration.\nWe are looking for an engaged and technically skilled Support Technician who wants to be a key player in our team!\nHere you will have the opportunity to work in a dynamic environment where each day offers new challenges and opportunities to grow. If you have a burning interest in technology, a passion for solving problems, and want to make a difference for our users, this role is for you!\nThe position is within the IT Competence section, which forms the department's interface with customers and users.\nMore information about us can be found at: IT Department.\nResponsibilities\nAs a support technician, you will be part of our team responsible for the university's IT support. The team has high technical competence and there is great variety in the cases we handle.\nHere are some examples of what Support handles:\n staffing phone support during business hours\n handling incoming tickets via a ticket management system\n providing support and service to employees and students\n documenting, updating\/maintaining, and publishing support documentation\n answering common questions that arise in a larger IT environment.\n\nWe work in teams with collaboration as our guiding principle, and we want you to share the same approach to collaboration and knowledge sharing, working together toward established goals. You will also participate in efforts to increase the competence of the organization's employees as we bring our knowledge closer to our users.\nQualifications\nWe are looking for you who have:\ncompleted secondary education\nprevious experience working with technical support\ngood knowledge of TCP\/IP and DHCP management\nvery good knowledge of different operating systems such as Windows, macOS, Android, and iOS\nvery good knowledge of Swedish and English, both spoken and written\ngood experience working with ticket management systems\nexperience with knowledge management, for example writing and managing user guides\nexperience working with telephony and case handling systems.\n\nMeritorious:\nexperience with Jamf MDM, Intune, and\/or SCCM\nexperience with Network Administration\nexperience with Cisco IOS or equivalent.\n\nPersonal qualities:\nAs a person, you take responsibility for your tasks and ensure they are completed in a thorough and reliable manner. You are engaged in your work and always strive to deliver the best results.\nYou have a sense for problem-solving and are happy to take your own initiative and drive projects forward, whether it's about improving processes or coming up with new ideas. Your creativity helps you find new and innovative solutions to challenges.\nYou have good communication skills when interacting with users and can explain complex solutions in a simple and pedagogical way. You have good collaborative skills with different parties and a positive approach.\nWe also see that you have the desire to develop and, if opportunities arise, be able to work in other teams.\nWe place great emphasis on personal qualities.\nAbout the position\nThe position is full-time and is fixed-term for 6 months. Stockholm University applies individual salary setting. Start date by agreement.\nWhat we offer\nWith us, you get the dynamic interplay between higher education and research that makes Stockholm University an exciting and creative environment. You work in an international environment and receive favorable conditions. The university is located in the National City Park with good connections to the city center.\nStockholm University is committed to being a workplace free from discrimination that provides equal rights and opportunities for all.\nContact\nFurther information is provided by Unit Head Annelie Ekroth, annelie.ekroth@su.se.\nApplication\nYou apply for the position via Stockholm University's recruitment system. As an applicant, you are responsible for ensuring that your application is complete and submitted to the university no later than the final application deadline.\nInstructions for applicants can be found on the website: how to apply for a position.\nStockholm University contributes to the development of a sustainable democratic society through knowledge, enlightenment, and the pursuit of truth.","language":"sv","is_translated":true,"title_original":"Supporttekniker till IT-support","description_original":"IT-avdelningen p\u00e5 Stockholms universitet best\u00e5r av ca 120 medarbetare som har ett \u00f6vergripande ansvar f\u00f6r Sveriges st\u00f6rsta universitetets IT-milj\u00f6. Det inneb\u00e4r bland annat att utveckla\/f\u00f6rvalta\/drifts\u00e4tta och \u00f6vervaka plattformar, system och tj\u00e4nster som st\u00f6djer akademi, utbildning, forskning och f\u00f6rvaltning.\nVi s\u00f6ker en engagerad och tekniskt skicklig Supporttekniker som vill vara en nyckelspelare i v\u00e5rt team!\nH\u00e4r f\u00e5r du m\u00f6jlighet att arbeta i en dynamisk milj\u00f6 d\u00e4r varje dag erbjuder nya utmaningar och m\u00f6jligheter att v\u00e4xa. Om du har ett brinnande intresse f\u00f6r teknik, en passion f\u00f6r att l\u00f6sa problem och vill g\u00f6ra skillnad f\u00f6r v\u00e5ra kunder, s\u00e5 \u00e4r det h\u00e4r rollen f\u00f6r dig!\nPlaceringen \u00e4r inom sektion IT-kompetens, som utg\u00f6r avdelningens kontaktyta mot kunder och anv\u00e4ndare.\nMer information om oss finns p\u00e5:\u00a0IT-avdelningen.\nArbetsuppgifter\nI rollen som supporttekniker blir du en del av v\u00e5rt team som ansvarar f\u00f6r universitetets IT-support. Den tekniska kompetensen i teamet \u00e4r h\u00f6g och det \u00e4r stor variation p\u00e5 de \u00e4renden vi hanterar.\nH\u00e4r \u00e4r ett axplock av vad som hanteras inom Supporten:\n\u00a0att bemanna telefonsupporten under kontorstid\n\u00a0att hantera inkommande \u00e4renden via ett \u00e4rendehanteringssystem\n\u00a0att ge st\u00f6d i form av support och service till anst\u00e4llda och studenter\n\u00a0att dokumentera, uppdatera\/underh\u00e5lla och publicera supportdokumentation\natt svara p\u00e5 allm\u00e4nna fr\u00e5gor f\u00f6rekommande i en st\u00f6rre IT-milj\u00f6.\n\nVi jobbar i team med samarbete som ledord och vill att du har samma inst\u00e4llning till samarbete och kompetensspridning och att arbeta gemensamt mot uppsatta m\u00e5l. Du kommer ocks\u00e5 att delta i arbetet med att h\u00f6ja kompetensen hos organisationens medarbetare, d\u00e5 vi flyttar ut v\u00e5r kunskap n\u00e4rmare anv\u00e4ndarna.\nKvalifikationer\nVi s\u00f6ker dig som har:\ngenomf\u00f6rd gymnasieutbildning\ntidigare erfarenhet av arbete med teknisk support\ngoda kunskaper om TCP\/IP och DHCP-hantering\nmycket goda kunskaper i olika operativsystem, som Windows, macOS, Android och iOS\nmycket goda kunskaper i svenska och engelska, i s\u00e5v\u00e4l tal som skrift\ngod erfarenhet av arbete i \u00e4rendehanteringssystem\nerfarenhet av kunskapshantering, exempelvis att skriva och hantera anv\u00e4ndarguider\nerfarenhet av arbete i telefoni- och handl\u00e4ggarsystem.\n\nMeriterande \u00e4r:\nerfarenhet av Jamf MDM, Intune och\/eller SCCM\nerfarenhet av N\u00e4tverksadministration\nerfarenhet av Cisco IOS eller motsvarande.\n\nPersonliga egenskaper:\nSom person tar du ansvar f\u00f6r dina uppgifter och ser till att de genomf\u00f6rs p\u00e5 ett noggrant och p\u00e5litligt s\u00e4tt. Du \u00e4r engagerad i ditt arbete och str\u00e4var alltid efter att bidra med b\u00e4sta leverans.\nDu har ett sinne f\u00f6r probleml\u00f6sning och tar g\u00e4rna egna initiativ och ser till att driva projekt fram\u00e5t, oavsett om det handlar om att f\u00f6rb\u00e4ttra processer eller komma p\u00e5 nya id\u00e9er. Din kreativitet g\u00f6r att du hittar nya och innovativa l\u00f6sningar p\u00e5 utmaningar.\nDu har en god kommunikativ f\u00f6rm\u00e5ga i kontakten med anv\u00e4ndare och kan f\u00f6rklara komplexa l\u00f6sningar p\u00e5 ett enkelt och pedagogiskt s\u00e4tt. Du har en god samarbetsf\u00f6rm\u00e5ga med olika parter och ett positivt f\u00f6rh\u00e5llningss\u00e4tt.\nVi ser ocks\u00e5 att du har viljan att utvecklas och vid eventuella m\u00f6jligheter kunna jobba i andra team.\nVi l\u00e4gger stor vikt vid personliga egenskaper.\nOm anst\u00e4llningen\nAnst\u00e4llningen avser heltid och \u00e4r tidsbegr\u00e4nsad om 6 m\u00e5nader. Stockholms universitet till\u00e4mpar individuell l\u00f6nes\u00e4ttning. Tilltr\u00e4de enligt \u00f6verenskommelse.\nVi erbjuder\nHos oss f\u00e5r du dynamiken i samspelet mellan h\u00f6gre utbildning och forskning som g\u00f6r Stockholms universitet till en sp\u00e4nnande och kreativ milj\u00f6. Du arbetar i en internationell milj\u00f6 och f\u00e5r f\u00f6rm\u00e5nliga villkor. Universitetet ligger bel\u00e4get i Nationalstadsparken med goda f\u00f6rbindelser till city.\nStockholms universitet v\u00e4rnar om att vara en arbetsplats som \u00e4r fri fr\u00e5n diskriminering och ger lika r\u00e4ttigheter och m\u00f6jligheter f\u00f6r alla.\nKontakt\nYtterligare information l\u00e4mnas av \u00ad\u00adgruppchef Annelie Ekroth, annelie.ekroth@su.se.\nAns\u00f6kan\nDu s\u00f6ker anst\u00e4llningen via Stockholms universitets rekryteringssystem. Du som s\u00f6kande ansvarar f\u00f6r att ans\u00f6kan \u00e4r komplett och att den \u00e4r universitetet tillhanda senast sista ans\u00f6kningsdag.\nAnvisningar f\u00f6r s\u00f6kande finns p\u00e5 webbsidan: att s\u00f6ka en anst\u00e4llning.\nStockholms universitet bidrar till det h\u00e5llbara demokratiska samh\u00e4llets utveckling genom kunskap, upplysning och sanningss\u00f6kande.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"IT-avdelningen","full_address":null,"city":"Stockholm","country":"SE","latitude":59.2877928,"longitude":18.0528391},"metadata":{"region":"Stockholms l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"STOCKHOLMS UNIVERSITET","postcode":"10691","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.su.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Saco-S Saco-S","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Data\/IT","employer_workplace":"IT-avdelningen","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"08162000","owner_email":"saco@saco.su.se","images":[],"published_at":"2026-08-19T18:55:54+00:00","expires_at":"2026-08-30T23:59:59+00:00","created_at":"2026-08-20T03:07:00+00:00","updated_at":"2026-08-20T04:00:29+00:00"}}