{"data":{"id":163289,"slug":"supporttekniker-till-storre-offentlig-organisation","type":"job","title":"Support Technician for a Large Public Organization","description":"We are now recruiting a Support Technician for a large public organization.\nIn this role, you will assist users throughout the organization with various types of IT-related questions and problems. The cases may include fault reports, orders, user support, requests, wishes, and management of user access rights.\nYou will work in a support function where customer contact and problem-solving are at the center. Contact with users occurs largely by phone, and cases can range from simple user support to more complex troubleshooting. You enjoy solving problems, researching information, and above all communicating clearly and professionally with both users and colleagues.\nAll cases are documented and managed in the organization's case management system.\nWork hours are currently Monday\u2013Friday, distributed across two shifts: 07.00\u201316.00 and 08.00\u201317.00. Work hours may change based on operational needs.\nYou will collaborate with other team members within the support function as well as with various IT departments and operations within the organization.\nResponsibilities\nAs a support technician, you will work with tasks including:\n\nHelping users with questions, problems, and troubleshooting via phone, remote support, and on-site.\n\n\nTroubleshooting and providing support for computers, printers, and other IT equipment.\n\n\nInstalling and uninstalling software on new and existing IT workstations.\n\n\nDocumenting and registering user cases in the case management system according to applicable service levels.\n\n\nCollaborating with other support staff and IT functions.\n\n\nContributing to high customer satisfaction through professional and solution-oriented support.\n\nThe Position\nThe position is located at the organization's office in a medium-sized Swedish city. Travel within the organization's operational area may occur, so a Class B driver's license is required.\nQualifications and Technical Competencies\nWe would like you to have experience with or knowledge of:\n\nActive Directory\n\n\nMicrosoft Windows 10\n\n\nMicrosoft Windows 11\n\n\nAzure AD\n\n\nMicrosoft 365\n\n\nMicrosoft Teams\n\n\nCase management system\n\n\nRemote management\/remote support\n\n\nClass B driver's license\n\nPersonal Qualities\nWe are looking for someone who is:\n\nSelf-driven\n\n\nCommunicative\n\n\nAnalytical\n\n\nSocial and service-oriented\n\n\nSolution-focused\n\n\nDriven\n\n\nFlexible\n\n\nProfessional in your demeanor\n\n\nGreat importance is placed on you being service-oriented, professional, and having a structured work approach.\nYour Application\nInterviews are ongoing, so please send your application as soon as possible. For questions, contact tilda.stenmark@thalamus.se\nWhat We Offer You\nWe offer you an employer that continuously develops to be an attractive workplace for you. Where we put the employee in focus and create opportunities for development.\nFor us, this means secure employment, collective agreement (TechSverige), fixed monthly salary, development opportunities, certification opportunities, wellness benefits, pension, insurance, etc.\nCommunity is an important part, which is why we organize team events, summer and Christmas parties.\nA workplace where your opinions matter and where we look forward to hearing how we can be a good employer going forward.\nYour New Employer\nThalamus has been around for 20 years and is a consulting and recruitment company in IT & Technology. In IT infrastructure, we have consulting operations, as well as an internal service desk and IT innovation team.\nWe are a family-like company located in Alvik strand and our main focus is on consulting services in the Stockholm region.\nOur core values are fast and pleasant, and you will notice that in the recruitment process and if you start working with us. If we were to describe ourselves, we would say we are a happy, knowledge-driven team whose work is characterized by quality, innovative thinking, and personal commitment. We hope you would like to be one of us!","language":"sv","is_translated":true,"title_original":"Supporttekniker till st\u00f6rre offentlig organisation","description_original":"Vi s\u00f6ker nu en supporttekniker till en st\u00f6rre offentlig organisation.\nI rollen hj\u00e4lper du anv\u00e4ndare inom hela organisationen med olika typer av IT-relaterade fr\u00e5gor och problem. \u00c4rendena kan exempelvis handla om felanm\u00e4lningar, best\u00e4llningar, anv\u00e4ndarst\u00f6d, f\u00f6rfr\u00e5gningar, \u00f6nskem\u00e5l samt hantering av anv\u00e4ndarbeh\u00f6righeter.\nDu arbetar i en supportfunktion d\u00e4r kundkontakt och probleml\u00f6sning st\u00e5r i centrum. Kontakten med anv\u00e4ndarna sker till stor del via telefon, och \u00e4rendena kan variera fr\u00e5n enklare anv\u00e4ndarst\u00f6d till mer komplex fels\u00f6kning. Du tycker om att l\u00f6sa problem, s\u00f6ka information och framf\u00f6r allt att kommunicera tydligt och professionellt med b\u00e5de anv\u00e4ndare och kollegor.\nAlla \u00e4renden dokumenteras och hanteras i organisationens \u00e4rendehanteringssystem.\nArbetstiderna \u00e4r f\u00f6r n\u00e4rvarande m\u00e5ndag\u2013fredag, f\u00f6rdelade p\u00e5 tv\u00e5 arbetspass: 07.00\u201316.00 och 08.00\u201317.00. Arbetstiderna kan komma att f\u00f6r\u00e4ndras utifr\u00e5n verksamhetens behov.\nDu samarbetar med andra medarbetare inom supportfunktionen samt med olika IT-enheter och verksamheter inom organisationen.\nArbetsuppgifter\nSom supporttekniker arbetar du bland annat med att:\n\nHj\u00e4lpa anv\u00e4ndare med fr\u00e5gor, problem och fels\u00f6kning via telefon, fj\u00e4rrsupport och p\u00e5 plats.\n\n\nFels\u00f6ka och ge support avseende datorer, skrivare och annan IT-utrustning.\n\n\nInstallera och avinstallera program p\u00e5 nya och befintliga IT-arbetsplatser.\n\n\nDokumentera och registrera anv\u00e4ndar\u00e4renden i \u00e4rendehanteringssystem enligt g\u00e4llande serviceniv\u00e5er.\n\n\nSamarbeta med andra supportmedarbetare och IT-funktioner.\n\n\nBidra till h\u00f6g kundn\u00f6jdhet genom professionell och l\u00f6sningsorienterad support.\n\nTj\u00e4nsten\nTj\u00e4nsten \u00e4r placerad p\u00e5 organisationens kontor i en mellanstor svensk stad. Resor inom organisationens verksamhetsomr\u00e5de kan f\u00f6rekomma, varf\u00f6r B-k\u00f6rkort \u00e4r ett krav.\nKvalifikationer och teknisk kompetens\nVi ser g\u00e4rna att du har erfarenhet av eller kunskaper inom:\n\nActive Directory\n\n\nMicrosoft Windows 10\n\n\nMicrosoft Windows 11\n\n\nAzure AD\n\n\nMicrosoft 365\n\n\nMicrosoft Teams\n\n\n\u00c4rendehanteringssystem\n\n\nFj\u00e4rrstyrning\/fj\u00e4rrsupport\n\n\nB-k\u00f6rkort\n\nPersonliga egenskaper\nVi s\u00f6ker dig som \u00e4r:\n\nSj\u00e4lvg\u00e5ende\n\n\nKommunikativ\n\n\nAnalytisk\n\n\nSocial och serviceinriktad\n\n\nL\u00f6sningsorienterad\n\n\nDriven\n\n\nFlexibel\n\n\nProfessionell i ditt bem\u00f6tande\n\n\nStor vikt l\u00e4ggs vid att du \u00e4r serviceinriktad, professionell och har ett strukturerat arbetss\u00e4tt.\nDin ans\u00f6kan\nIntervjuer sker l\u00f6pande, s\u00e5 skicka g\u00e4rna din ans\u00f6kan s\u00e5 snart som m\u00f6jligt. Vid fr\u00e5gor, kontakta tilda.stenmark@thalamus.se\nVi erbjuder dig\nVi erbjuder dig en arbetsgivare som st\u00e4ndigt utvecklar sig f\u00f6r att vara en attraktiv arbetsgivare f\u00f6r dig. D\u00e4r vi s\u00e4tter den anst\u00e4llda i fokus och skapar utvecklingsm\u00f6jligheter.\nF\u00f6r oss betyder detta bland annat trygg anst\u00e4llning, kollektivavtal (TechSverige), fast m\u00e5nadsl\u00f6n, utvecklingsm\u00f6jligheter, certifierings m\u00f6jligheter, friskv\u00e5rds bidrag, pension, f\u00f6rs\u00e4kringar etc.\nD\u00e4r gemenskap \u00e4r en viktig del, vilket g\u00f6r att vi ordnar AW:s, sommar- och julfester.\nEn arbetsplats d\u00e4r dina \u00e5sikter spelar roll och d\u00e4r vi ser framemot att h\u00f6ra hur vi kan vara en bra arbetsgivare fram\u00f6ver.\nDin nya arbetsgivare\nThalamus har funnits i 20 \u00e5r och \u00e4r ett konsult- och rekryteringsf\u00f6retag inom IT & Teknik. Inom IT-infrastruktur har vi konsultverksamhet, samt intern service desk och IT-innovationsteam.\nVi \u00e4r ett familj\u00e4rt bolag som i Alvik strand och v\u00e5r huvudsakliga fokus ligger p\u00e5 konsultverksamhet i Stockholms l\u00e4n.\nV\u00e5ra k\u00e4rnv\u00e4rden \u00e4r snabba och trevliga och att det kommer du att m\u00e4rka i rekryteringsprocessen och om du b\u00f6rjar arbeta hos oss. Om vi skulle beskriva oss sj\u00e4lva skulle det vara att vi \u00e4r ett glatt, kunskapsdrivet g\u00e4ng vars arbete k\u00e4nnetecknas av kvalitet, nyt\u00e4nkande och personligt engagemang. Hoppas du vill bli en av oss!","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Gr\u00e4nsgatan 11","full_address":null,"city":"Eskilstuna","country":"SE","latitude":59.37548116888,"longitude":16.522904185469},"metadata":{"region":"S\u00f6dermanlands l\u00e4n","duration":"Tills vidare","employer":"Thalamus it consulting AB","postcode":"63342","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/jobb.thalamustech.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","driving_license":true,"employment_type":"Vanlig anst\u00e4llning","occupation_field":"Data\/IT","employer_workplace":"Thalamus IT","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"tilda.stenmark@thalamus.se","images":[],"published_at":"2026-08-19T15:39:23+00:00","expires_at":"2027-02-15T23:59:59+00:00","created_at":"2026-08-20T03:06:43+00:00","updated_at":"2026-08-20T04:00:34+00:00"}}