{"data":{"id":175088,"slug":"svensktalande-kundtjanstmedarbetare-for-posti","type":"job","title":"Swedish-Speaking Customer Service Representative for Posti","description":"Posti is Finland's leading company in the postal and logistics industry. We deliver everything from messages and packages to meaning itself, even dreams\u2014both electronically and physically. The renewed Posti is built by a diverse group of experts ranging from mail carriers to digital business developers and AI specialists. In a large company, the opportunities are enormous. Come and help build the future of Posti! We are seeking customer advisors for Posti's corporate and private customer service. As a customer advisor, you help our customers in all situations where they need our support. You serve customers through multiple channels, such as phone (incoming and outgoing calls), email, and chat, with the phone being your primary work tool. Your goal is to create excellent customer interactions by understanding customer needs and offering the best solutions using your strong communication and problem-solving skills. The work is a fast-paced and goal-oriented role in customer service and contact center operations. During a workday, you encounter many different customer situations, and not all of them follow a script. You have the ability to quickly absorb new information, efficiently search for information from various sources, and make decisions even when there is no ready-made answer available. The quality of customer service, efficiency, and customer experience are carefully monitored through various metrics. Therefore, this role suits you if you thrive with goal-oriented work, want to continuously develop your skills, and can combine high service quality with an efficient work method. This is an excellent opportunity for you if you are passionate about customer service, enjoy varied workdays, and are enthusiastic and confident when meeting different people and situations. To succeed in the role, you need to be stress-resilient, have good resilience, and be able to switch quickly between different situations. As a benefit, you have the opportunity to develop into a versatile customer service professional in an environment where learning is a natural part of everyday work. We will train and support you in all areas to create world-class customer interactions. We are seeking several customer advisors for our upcoming Christmas season on a fixed-term basis. Employment begins on October 19, 2026, and runs through December 31, 2026. The position is full-time (37.5 hours per week). Customer service is open every day of the week, including weekends, between 6:00 a.m. and 8:00 p.m. During fall and the upcoming Christmas season, work shifts will primarily be scheduled on weekdays between 8:00 a.m. and 8:00 p.m. and on Saturdays between 8:00 a.m. and 4:00 p.m. However, we assume that you can work within the full hours of customer service operations. Our office is centrally located in Rovaniemi on Koskikatu with excellent public transportation connections. The salary for the position is 13.39 \u20ac\/hour. Who are we looking for? You might be the person we're looking for if you have a genuine service mindset and previous experience in customer service across multiple service channels, particularly via phone. Helping customers is something you truly enjoy, and you maintain your professional service attitude even in challenging situations. As a customer advisor, you work in several different systems simultaneously. Therefore, we would like you to be experienced in using various IT systems, digital services, and applications. You learn quickly both new systems and new work areas, are skilled at searching for information from various sources, and can apply the information you find in customer interactions. Additionally, we expect you to have an independent and proactive work approach, good stress tolerance, and the ability to make quick decisions when the situation requires it. To succeed in the role, in addition to Swedish language skills, you need fluent knowledge of both Finnish and English, since the majority of customer contacts occur in Finnish or English. Interested? If you believe you are the customer advisor we're looking for, we'd like to hear from you! Submit your application via the link as soon as possible, but no later than September 10, 2026. We are conducting continuous selection, so don't delay your application as positions will be filled as soon as we find suitable candidates. The first step in our recruitment process is a Psycruit personality assessment, which will be sent to candidates who advance to the next stage. The assessment takes approximately 10 minutes to complete, and you will also receive a personal feedback report. The recruitment process is conducted in collaboration with Biisoni, who will also be your employer. For more information about the position, contact Biisoni's recruitment consultants Saija Salter, saija.salter@biisoni.fi, or Hannamari Ukkonen, hannamari.ukkonen@biisoni.fi. Department: Customer Service. Locations: Rovaniemi. Employment Type: Fixed-term. Application Deadline: September 10, 2026.","language":"sv","is_translated":true,"title_original":"Svensktalande kundtj\u00e4nstmedarbetare f\u00f6r Posti","description_original":"Posti \u00e4r Finlands ledande f\u00f6retag inom post- och logistikbranschen. Vi f\u00f6rmedlar allt fr\u00e5n meddelanden, paket till betydelser, till och med dr\u00f6mmar - b\u00e5de elektroniskt och fysiskt. Den f\u00f6rnyade Posti byggs av en m\u00e5ngsidig expertgrupp fr\u00e5n postutdelare till utvecklare av digital aff\u00e4rsverksamhet och experter inom AI. I ett stort f\u00f6retag \u00e4r m\u00f6jligheterna enorma. Kom med och bygg framtidens Posti! Vi s\u00f6ker kundr\u00e5dgivare till Postis f\u00f6retags- och privatkundservice Som kundr\u00e5dgivare hj\u00e4lper du v\u00e5ra kunder i alla situationer d\u00e4r de beh\u00f6ver v\u00e5r hj\u00e4lp. Du betj\u00e4nar kunder via flera kanaler, s\u00e5som telefon (inkommande och utg\u00e5ende samtal), e-post och chatt, d\u00e4r telefonen \u00e4r ditt viktigaste arbetsredskap. Ditt m\u00e5l \u00e4r att skapa utm\u00e4rkta kundm\u00f6ter genom att kartl\u00e4gga kundernas behov och erbjuda de b\u00e4sta l\u00f6sningarna med hj\u00e4lp av dina starka kommunikations- och probleml\u00f6sningsf\u00e4rdigheter. Arbetet \u00e4r ett fartfyllt och m\u00e5linriktat arbete inom kundservice och kontaktcenter. Under en arbetsdag m\u00f6ter du m\u00e5nga olika kundsituationer, och alla f\u00f6ljer inte ett f\u00e4rdigt manus. Du har f\u00f6rm\u00e5gan att snabbt ta till dig ny information, s\u00f6ker effektivt fram information fr\u00e5n flera olika k\u00e4llor och kan fatta beslut \u00e4ven n\u00e4r det inte finns ett f\u00e4rdigt svar tillg\u00e4ngligt. Kvaliteten p\u00e5 kundservicen, effektiviteten och kundupplevelsen f\u00f6ljs noggrant upp genom olika m\u00e4tare. D\u00e4rf\u00f6r passar rollen dig som trivs med m\u00e5lstyrt arbete, vill utveckla din kompetens kontinuerligt och kan kombinera h\u00f6g servicekvalitet med ett effektivt arbetss\u00e4tt. Det h\u00e4r \u00e4r en utm\u00e4rkt m\u00f6jlighet f\u00f6r dig som brinner f\u00f6r kundservice, tycker om varierande arbetsdagar och \u00e4r entusiastisk och modig i m\u00f6tet med olika m\u00e4nniskor och situationer. F\u00f6r att lyckas i rollen beh\u00f6ver du vara stresst\u00e5lig, ha god motst\u00e5ndskraft och kunna v\u00e4xla snabbt mellan olika situationer. Som motvikt f\u00e5r du m\u00f6jlighet att utvecklas till en m\u00e5ngsidig kundservicemedarbetare i en milj\u00f6 d\u00e4r l\u00e4rande \u00e4r en naturlig del av vardagen. Vi utbildar och st\u00f6ttar dig inom alla omr\u00e5den f\u00f6r att skapa kundm\u00f6ten i v\u00e4rldsklass. Vi s\u00f6ker flera kundr\u00e5dgivare f\u00f6r v\u00e5r kommande juls\u00e4song p\u00e5 visstid. Anst\u00e4llningen b\u00f6rjar den 19 oktober 2026 och g\u00e4ller till och med den 31 december 2026. Tj\u00e4nsten \u00e4r p\u00e5 heltid (37,5 timmar per vecka). Kundservicen \u00e4r \u00f6ppen alla dagar i veckan, \u00e4ven helger, mellan kl. 06.00 och 20.00. Under h\u00f6sten och den kommande juls\u00e4songen kommer arbetspassen huvudsakligen att f\u00f6rl\u00e4ggas till vardagar mellan kl. 08.00 och 20.00 samt l\u00f6rdagar mellan kl. 08.00 och 16.00. Vi f\u00f6ruts\u00e4tter dock att du kan arbeta inom kundservicens hela \u00f6ppettid. V\u00e5rt kontor ligger centralt i Rovaniemi p\u00e5 Koskikatu med goda kommunikationsm\u00f6jligheter. L\u00f6nen f\u00f6r tj\u00e4nsten \u00e4r 13,39 \u20ac\/timme. Vem s\u00f6ker vi? Du kan vara personen vi s\u00f6ker om du har en genuin servicek\u00e4nsla och tidigare erfarenhet av kundservice i flera olika servicekanaler, s\u00e4rskilt via telefon. Att hj\u00e4lpa kunder \u00e4r n\u00e5got du verkligen tycker om och du beh\u00e5ller din professionella serviceinst\u00e4llning \u00e4ven i utmanande situationer. I rollen som kundr\u00e5dgivare arbetar du i flera olika system samtidigt. D\u00e4rf\u00f6r ser vi g\u00e4rna att du \u00e4r van vid att anv\u00e4nda olika IT-system, digitala tj\u00e4nster och applikationer. Du l\u00e4r dig snabbt b\u00e5de nya system och nya arbetsomr\u00e5den, \u00e4r skicklig p\u00e5 att s\u00f6ka information fr\u00e5n olika k\u00e4llor och kan till\u00e4mpa den information du hittar i kundm\u00f6ten. Dessutom f\u00f6rv\u00e4ntar vi oss att du har ett sj\u00e4lvst\u00e4ndigt och proaktivt arbetss\u00e4tt, god stresst\u00e5lighet samt f\u00f6rm\u00e5ga att fatta snabba beslut n\u00e4r situationen kr\u00e4ver det. F\u00f6r att lyckas i rollen beh\u00f6ver du, ut\u00f6ver kunskaper i svenska, ha flytande kunskaper i b\u00e5de finska och engelska, eftersom merparten av kundkontakterna sker p\u00e5 finska eller engelska. Intresserad? Om du tror att du \u00e4r den kundr\u00e5dgivare vi s\u00f6ker vill vi g\u00e4rna h\u00f6ra fr\u00e5n dig! Skicka in din ans\u00f6kan via l\u00e4nken s\u00e5 snart som m\u00f6jligt, dock senast 10.9.2026. Vi arbetar med l\u00f6pande urval, s\u00e5 v\u00e4nta inte med din ans\u00f6kan eftersom tj\u00e4nsterna tills\u00e4tts s\u00e5 snart vi hittar l\u00e4mpliga kandidater. Det f\u00f6rsta steget i v\u00e5r rekryteringsprocess \u00e4r en Psycruit-personbed\u00f6mning, som skickas till de kandidater som g\u00e5r vidare till n\u00e4sta steg. Bed\u00f6mningen tar cirka 10 minuter att genomf\u00f6ra, och du f\u00e5r \u00e4ven en personlig \u00e5terkopplingsrapport. Rekryteringsprocessen genomf\u00f6rs i samarbete med Biisoni, som ocks\u00e5 blir din arbetsgivare. F\u00f6r mer information om tj\u00e4nsten kontakta Biisonis rekryteringskonsulter Saija Salter, saija.salter@biisoni.fi , eller Hannamari Ukkonen, hannamari.ukkonen@biisoni.fi Osasto Asiakaspalvelu Sijainnit Rovaniemi Ty\u00f6suhteen tyyppi M\u00e4\u00e4r\u00e4aikainen Viimeinen hakup\u00e4iv\u00e4 10. syyskuuta 2026","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"V\u00e5xn\u00e4sgatan 3","full_address":null,"city":"Karlstad","country":"SE","latitude":59.38216609466,"longitude":13.495453976624},"metadata":{"region":"V\u00e4rmlands l\u00e4n","duration":"Tills vidare","employer":"Workwide AB","postcode":"65340","positions":1,"profession":"Administrativ assistent","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Fredrik Carlsen","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Workwide AB","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46701740635","owner_email":"jobs@workwide.se","images":[],"published_at":"2026-08-27T18:45:38+00:00","expires_at":"2026-09-20T23:59:59+00:00","created_at":"2026-08-28T03:17:42+00:00","updated_at":"2026-08-28T04:01:37+00:00"}}