{"data":{"id":220807,"slug":"switchboardworkplace-support-coordinator-vikariat","type":"job","title":"Switchboard\/Workplace Support Coordinator (Temporary Position)","description":"Stockholm, Sweden\n\n\n\nSwitchboard\/Workplace Support Coordinator\n\nRole Summary\n\nAs a Switchboard\/Workplace Support Coordinator, you will play a key role in delivering workplace services and support to employees, visitors, and stakeholders. Acting as a primary point of contact, you will manage a wide range of workplace-related services including customer service, switchboard operations, issue management, administrative support, and workplace systems.\n\nThe role requires a proactive and service-oriented mindset, ensuring that inquiries, requests, and incidents are handled efficiently and professionally. You will collaborate with internal and external stakeholders to enhance the workplace experience and support continuous service improvement.\n\nAs the workplace organization evolves, the role may also include responsibilities related to access management and identification services.\n\n\n\nResponsibilities\n\nCustomer Service & Workplace Support\n\nRespond to requests and inquiries via phone, email, and other communication channels.\n\nDeliver outstanding customer service to employees, visitors, and stakeholders.\n\nInvestigate, coordinate, and resolve workplace-related issues, incidents, and service requests.\n\nCollaborate with internal teams, service partners, and vendors to ensure timely resolution of inquiries and incidents.\n\nSupport workplace services including goods handling, mail-related inquiries, remote reception services, workplace projects, and operational initiatives.\n\nMaintain accurate records and documentation related to workplace services.\n\nPerform other duties as assigned.\n\n\nSwitchboard Operations\n\nAnswer incoming calls and direct callers to the appropriate departments or personnel.\n\nManage multiple communication channels professionally and efficiently.\n\nProvide information to callers and take messages when required.\n\nSupport emergency communication procedures when required.\n\n\n\n\n\nSystems & Administration\n\nAct as a superuser for workplace systems and support users when required.\n\nCoordinate and dispatch incoming fault reports to the appropriate teams.\n\nPerform administrative duties including data entry, filing, correspondence, invoice scanning, and archiving.\n\nPrepare reports, statistics, and documentation to support operational performance.\n\n\n\n\n\nFuture Scope\n\nSupport access management and identification services, including administration of employee and visitor access solutions.\n\nCoordinate processes related to workplace access and security requirements.\n\n\n\n\n\n\nQualifications, Education and Experience\n\nPassion for delivering outstanding customer experience with a high level of professionalism and integrity.\n\nVery good knowledge of Swedish and English, both written and spoken.\n\nHigh school diploma or equivalent.\n\nExperience in customer service, reception, switchboard, administration, or workplace support is an advantage.\n\nGood digital skills and ability to work effectively across multiple systems and tools.\n\n\n\nCommunication Skills\n\nExcellent verbal and written communication skills.\n\nAbility to communicate professionally with stakeholders at all levels.\n\nStrong listening, interpersonal, and customer service skills.\n\nPositive, professional, and solution-oriented approach.\n\n\n\nReasoning Ability\n\nStrong problem-solving and decision-making skills.\n\nAbility to manage multiple priorities in a fast-paced environment.\n\nHigh level of accuracy, attention to detail, and organization.\n\nAbility to assess situations and take appropriate action.\n\n\n\nHealth, Safety & Environment\n\n\nResponsible for personal safety and the safety of others affected by your work. This includes:\n\nCompleting all required QHSE training.\n\nFollowing company policies, procedures, and HSE requirements.\n\nParticipating in QHSE activities as required.\n\nReporting hazards, unsafe conditions, incidents, and near misses.\n\nFollowing safe work practices relevant to the work environment.\n\n\n\n\n\n\nWorking Hours and Location\n\nThis position is based at the client's premises in Kista. This role requires onsite presence Monday to Friday, 08:00 to 17:00, or 7:30-16:30 depending on business needs. Occasional travel to other locations may be required.","language":"sv","is_translated":true,"title_original":"Switchboard\/Workplace support Coordinator ( Vikariat )","description_original":"Stockholm, Sweden\n \n\n\nSwitchboard\/Workplace Support Coordinator\n\nRole summary\n\nAs a Switchboard\/Workplace Support Coordinator, you will play a key role in delivering workplace services and support to employees, visitors, and stakeholders. Acting as a primary point of contact, you will manage a wide range of workplace-related services including customer service, switchboard operations, issue management, administrative support, and workplace systems.\n \nThe role requires a proactive and service-oriented mindset, ensuring that inquiries, requests, and incidents are handled efficiently and professionally. You will collaborate with internal and external stakeholders to enhance the workplace experience and support continuous service improvement.\n \nAs the workplace organization evolves, the role may also include responsibilities related to access management and identification services.\n \n\n\nResponsibilities\n\nCustomer Service & Workplace Support\n \nRespond to requests and inquiries via phone, email, and other communication channels.\n \nDeliver outstanding customer service to employees, visitors, and stakeholders.\n \nInvestigate, coordinate, and resolve workplace-related issues, incidents, and service requests.\n \nCollaborate with internal teams, service partners, and vendors to ensure timely resolution of inquiries and incidents.\n \nSupport workplace services including goods handling, mail-related inquiries, remote reception services, workplace projects, and operational initiatives.\n \nMaintain accurate records and documentation related to workplace services.\n \nPerform other duties as assigned.\n \n\nSwitchboard Operations\n \nAnswer incoming calls and direct callers to the appropriate departments or personnel.\n \nManage multiple communication channels professionally and efficiently.\n \nProvide information to callers and take messages when required.\n \nSupport emergency communication procedures when required.\n \n\n\n\n \nSystems & Administration\n \nAct as a superuser for workplace systems and support users when required.\n \nCoordinate and dispatch incoming fault reports to the appropriate teams.\n \nPerform administrative duties including data entry, filing, correspondence, invoice scanning, and archiving.\n \nPrepare reports, statistics, and documentation to support operational performance.\n \n\n\n\n \nFuture Scope\n \nSupport access management and identification services, including administration of employee and visitor access solutions.\n \nCoordinate processes related to workplace access and security requirement\n \n\n\n\n\n\nQualifications, Education and Experience\n\nPassion for delivering outstanding customer experience with a high level of professionalism and integrity.\n \nVery good knowledge of Swedish and English, both written and spoken.\n \nHigh school diploma or equivalent.\n \nExperience from customer service, reception, switchboard, administration, or workplace support is an advantage.\n \nGood digital skills and ability to work effectively across multiple systems and tools.\n \n\n\nCommunication Skills\n\nExcellent verbal and written communication skills.\n \nAbility to communicate professionally with stakeholders at all levels.\n \nStrong listening, interpersonal, and customer service skills.\n \nPositive, professional, and solution-oriented approach.\n \n\n\nReasoning Ability\n\nStrong problem-solving and decision-making skills.\n \nAbility to manage multiple priorities in a fast-paced environment.\n \nHigh level of accuracy, attention to detail, and organization.\n \nAbility to assess situations and take appropriate action.\n \n\n\nHealth, Safety & Environment\n\n\nResponsible for personal safety and the safety of others affected by your work. This includes:\n \nCompleting all required QHSE training.\n \nFollowing company policies, procedures, and HSE requirements.\n \nParticipating in QHSE activities as required.\n \nReporting hazards, unsafe conditions, incidents, and near misses.\n \nFollowing safe work practices relevant to the work environment.\n \n\n\n\n\n\nWorking hours and location\n\nThis position is based at the client's premises in Kista. This role requires onsite presence Monday to Friday, 08:00 to 17:00, or 7.30-16.30 depending on business needs. Occasional travel to other locations may be required.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Torshamnsgatan 21","full_address":null,"city":"Stockholm","country":"SE","latitude":59.404884710172,"longitude":17.955678322744},"metadata":{"region":"Stockholms l\u00e4n","employer":"CBRE GWS Sweden AB","postcode":"16440","positions":1,"profession":"Administrativ assistent","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","contact_person":"Sara Tamadon Nejad","employment_type":"contract","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Stockholm ","translation_status":"done","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"bot_views_count":0,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"Sara.TamadonNejad@cbre.com","images":[],"published_at":"2026-09-18T12:50:06+00:00","expires_at":"2026-10-16T23:59:59+00:00","created_at":"2026-09-19T03:03:01+00:00","updated_at":"2026-09-19T03:45:35+00:00"}}