{"data":{"id":165355,"slug":"systemforvaltare-till-serviceforvaltningen","type":"job","title":"Systems Administrator for the Service Administration","description":"We are now seeking a development-oriented systems administrator to a newly established unit responsible for system support within contact centers and case management, among other areas.\n\nWelcome to us\n\nThis role is part of the Digital Development and Information Management unit, which is responsible for driving digital business development within the service administration. The unit is also responsible for providing the digital workplace to the administration's employees. Here you will also find the functions for information security, data protection and GDPR, as well as the administration's archive, records, and board management.\n\nYou will be part of a team of nine people that will be shaped during the fall, and you will have the opportunity to help build both work methods, structure, and management.\n\nWe are located in pleasant offices in the Slakthusomr\u00e5det area, right next to Globens subway station.\n\nGreeting from your future manager\n\nHi! My name is Johanna Thunstr\u00f6m and I will be your immediate supervisor. My leadership is characterized by trust, transparency, and close collaboration with a focus on dialogue, participation, and support when needed. I enjoy discussing direction, goals, and priorities. It is important to me that you have the space to contribute with your competence, your perspectives, and your own initiatives. I look forward to welcoming you, as your experience in systems administration and digital development will make you an enabler in our continued development work.\n\nWhat we offer you\n\nWellness allowance\nWinter and summer working hours\nFlex time and vacation exchange that can provide five or six additional vacation days.\n\nYour role\n\nAs a systems administrator with us, you work in the space between operations and IT. You understand the operational needs and at the same time can familiarize yourself with technical solutions and how different system components interact.\n\nCurrently, a procurement process is underway for a new case management system and a new contact center platform. As a systems administrator, you will have a central and active role in the implementation and establishment of the new system support. You will troubleshoot and solve problems in the contact center platform where computers, audio equipment, and software need to work together. You work closely with operations, IT, and other stakeholders to shape the solutions, configure and set up the systems, and establish new work methods. The goal is to ensure that the system support functions well and meets operational needs.\n\nYour main responsibilities are to\n\nCapture operational needs and translate them into practical and sustainable solutions in close collaboration with operations, IT, vendors, and other partners\nPlan and adapt communication and support around changes, new features, and work methods for different target groups\nDocument, standardize, and create uniformity in solutions, configurations, and work methods, and ensure that users receive the right information and support\nConfigure, administer, and establish system support, and participate in the implementation of new systems and work methods\nTroubleshoot, analyze, and resolve incidents and problems, identify root causes, and contribute to long-term improvements\nDrive continuous improvement work and contribute to the development of the team's work methods, structure, and responsibility distribution.\n\nThe work is varied and you will alternate between operational and more long-term issues, and you will work both close to operations and close to IT. For example, it could involve configuring a case management system, preparing information before a change, or planning how new functionality should be implemented and communicated to different parts of the organization.\n\nYour competence and experience\n\nWe are looking for someone who has\n\nPost-secondary education in, for example, systems science, communication, informatics, political science, or other education that the employer deems relevant, or equivalent competence acquired in other ways\nAt least one year of work experience in similar work, for example, in systems administration, IT support, contact centers, technical administration, systems administration, or similar\nExperience working in a large and\/or complex organization\nExperience troubleshooting and resolving problems related to IT systems or technical user environments\nExperience working with system support and understanding of how different technical components and systems interact\nGood ability to communicate in Swedish and English, both spoken and written.\n\nIt is meritorious if you have\n\nExperience from municipal operations, preferably the City of Stockholm\nExperience in systems administration according to PM3 or another established model\nExperience in implementation, configuration, and administration of system support, preferably in case management systems and contact center platforms\nExperience in implementing various AI solutions\nExperience in user information, guides, and communication during system changes and implementations.\n\nWe are looking for someone who has a good holistic perspective and can see both the operational needs and how systems and solutions fit together. You are communicative and have an easy time adapting your way of explaining and conveying information to different target groups. As a person, you are stable and structured. You drive and prioritize activities based on operational needs, set clear goals, and create structure to ensure that tasks and deliverables are completed on time. You enjoy collaborating and have an easy time creating good relationships with operations, IT, vendors, and other partners. You are service-oriented and have a pedagogical ability to make complex issues understandable and provide users with clear and secure support. You meet users and operations while also being able to challenge and suggest improvements.\n\nOther information\n\nWhen assessing your application, we will only base our decision on your CV and a number of questions you will answer in connection with your application. We ask that you answer the questions concretely and concisely, and that there is a clear connection between your answers and your CV. We prefer that your CV is written in Swedish.\n\nWe warmly welcome your application!","language":"sv","is_translated":true,"title_original":"Systemf\u00f6rvaltare till Servicef\u00f6rvaltningen","description_original":"Nu s\u00f6ker vi en utvecklingsinriktad systemf\u00f6rvaltare till en nystartad enhet som ansvarar f\u00f6r systemst\u00f6d inom bland annat kontaktcenter och \u00e4rendehantering. \nV\u00e4lkommen till oss\nDenna roll ing\u00e5r i enheten digital utveckling och informationshantering som ansvarar f\u00f6r att driva digital verksamhetsutveckling inom servicef\u00f6rvaltningen. Enheten har \u00e4ven ansvar f\u00f6r att tillhandah\u00e5lla den digitala arbetsplatsen till f\u00f6rvaltningens medarbetare. H\u00e4r finns \u00e4ven funktionerna informationss\u00e4kerhet, dataskydd och GDPR samt f\u00f6rvaltningens arkiv-, registratur- och n\u00e4mndhantering.\nDu blir en del av ett team p\u00e5 nio personer som formas under h\u00f6sten och f\u00e5r m\u00f6jlighet att vara med och bygga upp b\u00e5de arbetss\u00e4tt, struktur och f\u00f6rvaltning.\nVi sitter i trevliga lokaler i Slakthusomr\u00e5det, precis intill Globens tunnelbanestation.\nH\u00e4lsning fr\u00e5n din framtida chef \nHej! Jag heter Johanna Thunstr\u00f6m och kommer att vara n\u00e4rmaste chef. Mitt ledarskap pr\u00e4glas av f\u00f6rtroende, transparens och ett n\u00e4ra samarbete med fokus p\u00e5 dialog, delaktighet och st\u00f6d n\u00e4r det beh\u00f6vs. Jag samtalar g\u00e4rna om riktning, m\u00e5l och prioriteringar det \u00e4r viktigt f\u00f6r mig att du f\u00e5r utrymme att bidra med din kompetens, dina perspektiv och egna initiativ. Jag ser fram emot att v\u00e4lkomna dig som med dina erfarenheter inom systemf\u00f6rvaltning och digital utveckling blir en m\u00f6jligg\u00f6rare i v\u00e5rt fortsatta utvecklingsarbete.\nVi erbjuder dig\nfriskv\u00e5rdsbidrag\nvinter- och sommararbetstid\nflextid och semesterv\u00e4xling som kan inneb\u00e4ra fem eller sex extra semesterdagar.\n\nDin roll\nSom systemf\u00f6rvaltare hos oss arbetar du i gr\u00e4nslandet mellan verksamhet och it. Du f\u00f6rst\u00e5r verksamhetens behov och kan samtidigt s\u00e4tta dig in i tekniska l\u00f6sningar och hur olika systemdelar samverkar.\nJust nu p\u00e5g\u00e5r upphandling av ett nytt \u00e4rendehanteringssystem och en ny kontaktcenterplattform och som systemf\u00f6rvaltare f\u00e5r du en central och aktiv roll i inf\u00f6randet och etableringen av de nya systemst\u00f6den. Du kommer fels\u00f6ka och l\u00f6sa problem i kontaktcenterplattformen d\u00e4r datorer, ljudutrustning och mjukvara beh\u00f6ver fungera tillsammans. \u00a0Du arbetar n\u00e4ra verksamheten, it och andra intressenter med att forma l\u00f6sningarna, konfigurera och s\u00e4tta upp systemen samt etablera nya arbetss\u00e4tt. M\u00e5let \u00e4r att s\u00e4kerst\u00e4lla att systemst\u00f6den fungerar v\u00e4l och m\u00f6ter verksamhetens behov.\nDina huvudsakliga arbetsuppgifter \u00e4r att\nf\u00e5nga verksamhetens behov och oms\u00e4tta dem till praktiska och h\u00e5llbara l\u00f6sningar\u00a0i n\u00e4ra samarbete med verksamhet, it, leverant\u00f6rer och andra samarbetspartners\nplanera och anpassa kommunikation och st\u00f6d\u00a0kring f\u00f6r\u00e4ndringar, nya funktioner och arbetss\u00e4tt f\u00f6r olika m\u00e5lgrupper\ndokumentera, standardisera och skapa enhetlighet\u00a0i l\u00f6sningar, konfigurationer och arbetss\u00e4tt samt s\u00e4kerst\u00e4lla att anv\u00e4ndare f\u00e5r r\u00e4tt information och st\u00f6d\nkonfigurera, administrera och etablera systemst\u00f6d, samt delta i inf\u00f6rande av nya system och arbetss\u00e4tt\nfels\u00f6ka, analysera och l\u00f6sa incidenter och problem, identifiera bakomliggande orsaker och bidra till l\u00e5ngsiktiga f\u00f6rb\u00e4ttringar\ndriva kontinuerligt f\u00f6rb\u00e4ttringsarbete\u00a0och bidra till utveckling av teamets arbetss\u00e4tt, struktur och ansvarsf\u00f6rdelning.\n\nArbetet \u00e4r varierat och du kommer att v\u00e4xla mellan operativa och mer l\u00e5ngsiktiga fr\u00e5gor och du kommer arbeta b\u00e5de verksamhetsn\u00e4ra och it-n\u00e4ra. Det kan exempelvis handla om att konfigurera ett \u00e4rendehanteringssystem, ta fram information inf\u00f6r en f\u00f6r\u00e4ndring eller planera hur ny funktionalitet ska inf\u00f6ras och kommuniceras till olika delar av verksamheten.\nDin kompetens och erfarenhet\nVi s\u00f6ker dig som har\neftergymnasial utbildning inom exempelvis systemvetenskap, kommunikation, informatik, statsvetenskap eller annan utbildning som arbetsgivaren bed\u00f6mer relevant, alternativt motsvarande kompetens f\u00f6rv\u00e4rvad p\u00e5 annat s\u00e4tt\nminst ett \u00e5rs arbetslivserfarenhet av liknande arbete, exempelvis inom systemf\u00f6rvaltning, IT-support, kontaktcenter, teknisk f\u00f6rvaltning, systemadministration eller liknande\nerfarenhet av arbete i en stor och\/eller komplex organisation\nerfarenhet av att fels\u00f6ka och l\u00f6sa problem kopplade till IT-system eller tekniska anv\u00e4ndarmilj\u00f6er\nerfarenhet av att arbeta med systemst\u00f6d och f\u00f6rst\u00e5else f\u00f6r hur olika tekniska komponenter och system samverkar\ngod f\u00f6rm\u00e5ga att kommunicera p\u00e5 svenska och engelska i tal och skrift.\n\nDet \u00e4r meriterande om du har\nerfarenhet fr\u00e5n kommunal verksamhet, g\u00e4rna Stockholms stad\nerfarenhet av systemf\u00f6rvaltning enligt pm3 eller annan etablerad modell\nerfarenhet av inf\u00f6rande, konfiguration och administration av systemst\u00f6d, g\u00e4rna i \u00e4rendehanteringssystem och kontaktcenterplattformar\nerfarenhet av inf\u00f6rande av olika AI-l\u00f6sningar\nerfarenhet av anv\u00e4ndarinformation, guider och kommunikation vid systemf\u00f6r\u00e4ndringar och inf\u00f6randen.\u00a0\n\nVi s\u00f6ker dig som har en god helhetssyn och kan se b\u00e5de verksamhetens behov och hur system och l\u00f6sningar h\u00e4nger ihop. Du \u00e4r kommunikativ, har l\u00e4tt f\u00f6r att anpassa ditt s\u00e4tt att f\u00f6rklara och f\u00f6rmedla information till olika m\u00e5lgrupper. Som person \u00e4r du stabil och strukturerad. Du driver och prioriterar aktiviteter utifr\u00e5n verksamhetens behov, s\u00e4tter tydliga m\u00e5l och skapar struktur f\u00f6r att s\u00e4kerst\u00e4lla att uppgifter och leveranser genomf\u00f6rs i r\u00e4tt tid. Du trivs med att samarbeta och har l\u00e4tt f\u00f6r att skapa goda relationer med verksamhet, it, leverant\u00f6rer och andra samarbetspartners. Du \u00e4r serviceinriktad och har en pedagogisk f\u00f6rm\u00e5ga att g\u00f6ra komplexa fr\u00e5gor begripliga och ge anv\u00e4ndare ett tydligt och tryggt st\u00f6d. Du m\u00f6ter anv\u00e4ndare och verksamhet samtidigt som du kan utmana och f\u00f6resl\u00e5 f\u00f6rb\u00e4ttringar.\n\u00d6vrigt\nVid bed\u00f6mningen av din ans\u00f6kan kommer vi endast att utg\u00e5 ifr\u00e5n ditt cv och ett antal fr\u00e5gor du f\u00e5r besvara i samband med att du s\u00f6ker tj\u00e4nsten. Vi \u00f6nskar att du svarar konkret och kortfattat p\u00e5 fr\u00e5gorna, och att det finns en tydlig koppling mellan dina svar och ditt cv. Vi \u00f6nskar att ditt cv \u00e4r skrivet p\u00e5 svenska.\nVarmt v\u00e4lkommen med din ans\u00f6kan!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Palmfeltsv\u00e4gen 5","full_address":null,"city":"Stockholm","country":"SE","latitude":59.2921974,"longitude":18.0820868},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"STOCKHOLMS KOMMUN","postcode":"12107","positions":1,"profession":"Systemf\u00f6rvaltare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"http:\/\/www.stockholm.se\/Arbete\/Lediga-jobb-och-praktik\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Johanna Thunstr\u00f6m","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Stockholms stad, Servicef\u00f6rvaltningen","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":2,"ai_vendor_counts":{"other":1,"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"johanna.thunstrom@stockholm.se","images":[],"published_at":"2026-08-20T15:57:45+00:00","expires_at":"2026-09-04T23:59:59+00:00","created_at":"2026-08-21T03:24:18+00:00","updated_at":"2026-08-23T02:50:30+00:00"}}