{"data":{"id":134203,"slug":"teach-lead-itsm","type":"job","title":"Technical Lead ITSM","description":"Do you have extensive experience leading and coordinating technical work in the development and management of ITSM tools?\n\nJob Description\nThe role involves launching and leading the technical work in a newly formed development team responsible for development, configuration, integration, and technical management of the new ITSM tool being implemented in the customer's IT department during the year.\n\nThe assignment includes translating business needs into sustainable technical solutions, ensuring good architecture and quality, and supporting developers in technical decisions while assisting product owners. The role requires independence, strong communication skills, and experience working in environments with high demands on security, traceability, availability, and regulatory compliance.\n\nYou should be able to:\n\u00b7 Lead and coordinate technical work in the development and management of the ITSM tool\n\u00b7 Oversee technical design, architecture, and solution proposals\n\u00b7 Support requirements analysis and translate business requirements into technical solutions\n\u00b7 Quality assure development, configurations, integrations, and deliverables\n\u00b7 Guide developers and contribute to methodology, standards, and best practices\n\u00b7 Participate in technical forums, management meetings, and dialogue with business, IT, and vendors\n\u00b7 Ensure that solutions comply with information security, data protection, accessibility, and manageability requirements\n\u00b7 Contribute to documentation, technical guidelines, and handover to operations\n\nRequirements\nMinimum eight (8) years of experience in IT development, technical management, or platform development.\n\nMinimum three (3) years of experience with ITSM tools, such as Service Desk Plus, ServiceNow, Jira Service Management, BMC Helix, Ivanti, TOPdesk, or equivalent. With the ITSM tool, at minimum the ITIL processes Incident, Problem, Change, Release, and Configuration must have been handled.\n\nDocumented experience from at least three (3) assignments involving technical leadership in development or management work including, for example, integrations with other IT systems, large user bases (>100), and different business areas within the organization, where requirements management and technical documentation were also part of the responsibilities.\n\nDocumented experience from at least three (3) years of work with quality assurance in both automated and manual testing.\n\nDocumented experience from at least three (3) years of work with maintainable solution design in development or management assignments including, for example, integrations with other IT systems, large user bases (at least 100), and different business areas within the organization. By maintainable solution design is meant solutions that follow the vendor's development guidelines in the tool to ensure future management and upgrades.\n\nDocumented work experience from at least two (2) years within public administration in larger organizations (at least 500 employees).\n\nDocumented experience from at least two (2) years of work with integrations between ITSM tools and other systems via APIs, web services, or integration platforms.\n\nThe assignment involves being part of the journey through implementation, establishment, and handover of system support, work processes, etc., to ensure successful delivery and benefit realization. A new product area for the ITSM tool will be established for ongoing management of the product, and the consultant will be involved in establishing this capability and preparing for an employee resource to eventually take over the role as Tech Lead.\n\nPlacement\nThe assignment currently allows for both remote work and on-site work at the office on Kungsholmen in Stockholm. Days and times for this are determined based on organizational needs and customer approval.\n\nSchedule and Scope\nStart: 2026-08-17\nEnd: 2027-08-16\nExtension options: The customer has the option to extend the contract period by an additional 1+1+1 years under existing contract terms\n\nAssignment Scope\n40 hours per week. Option for expanding the assignment scope. The assignment scope may never exceed 40 hours per week.\n\nIs this an assignment that suits you?\nApply today or contact us and we'll be happy to tell you more. We need an application including CV and a personal letter in Swedish that matches our customer's requirements. The customer may make a decision earlier than the final application deadline; selection and interviews are ongoing. NXT Interim and NXT Rekrytering is a specialized and innovative company active in the consulting and recruitment industry.\nWe are active in HR, IT, Finance, Sales, and Marketing and have over 20 years of experience in the industry. We offer our consultants, among other things, health insurance, remote workplaces, and several other benefits that enhance their daily work. Upon employment, we apply collective agreements.","language":"sv","is_translated":true,"title_original":"Teach lead ITSM","description_original":"Har du l\u00e5ng erfarenhet av att leda och samordna tekniskt arbete inom utveckling och f\u00f6rvaltningen av ITSM-verktyget?\nBeskrivning av uppdraget\nRollen inneb\u00e4r att starta upp och leda det tekniska arbetet i ett nybildat utvecklingsteam som ska ansvara f\u00f6r utveckling, konfiguration, integration och teknisk f\u00f6rvaltning av det nya ITSM-verktyg som implementeras p\u00e5 IT-avdelningen hos kunden under \u00e5ret.\nI uppdraget ing\u00e5r att oms\u00e4tta verksamhetens behov till h\u00e5llbara tekniska l\u00f6sningar, s\u00e4kerst\u00e4lla god arkitektur och kvalitet samt st\u00f6dja utvecklare i tekniska v\u00e4gval och st\u00f6tta produkt\u00e4gare. Rollen kr\u00e4ver sj\u00e4lvst\u00e4ndighet, god kommunikativ f\u00f6rm\u00e5ga och erfarenhet av att arbeta i milj\u00f6er med h\u00f6ga krav p\u00e5 s\u00e4kerhet, sp\u00e5rbarhet, tillg\u00e4nglighet och regelefterlevnad.\n\u00a0\nDu ska kunna:\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Leda och samordna tekniskt arbete inom utveckling och f\u00f6rvaltningen av ITSM-verktyget\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Ansvara f\u00f6r teknisk design, arkitektur och l\u00f6sningsf\u00f6rslag\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0St\u00f6dja kravanalys och \u00f6vers\u00e4tta verksamhetskrav till tekniska l\u00f6sningar\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Kvalitetss\u00e4kra utveckling, konfigurationer, integrationer och leveranser\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0V\u00e4gleda utvecklare och bidra till metodik, standarder och best practice\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Delta i tekniska forum, f\u00f6rvaltningsm\u00f6ten och dialog med verksamhet, IT och leverant\u00f6rer\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0S\u00e4kerst\u00e4lla att l\u00f6sningar f\u00f6ljer krav p\u00e5 informationss\u00e4kerhet, dataskydd, tillg\u00e4nglighet och f\u00f6rvaltningsbarhet\n\u00b7\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Bidra till dokumentation, tekniska riktlinjer och \u00f6verl\u00e4mning till f\u00f6rvaltning.\nKrav\nMinst \u00e5tta (8) \u00e5rs erfarenhet inom IT-utveckling, teknisk f\u00f6rvaltning eller plattformsutveckling.\n\u00a0\n\nMinst tre (3) \u00e5rs erfarenhet av ITSM-verktyg, exempelvis Service Desk Plus, ServiceNow, Jira Service Management, BMC Helix, Ivanti, TOPdesk eller motsvarande. I ITSM-verktyget ska minst ITIL-processerna Incident, Problem, Change, Release och Configuration ha hanterats.\n\u00a0\n\nDokumenterad erfarenhet av minst tre (3) uppdrag som innefattat tekniskt ledarskap i utvecklings- eller f\u00f6rvaltningsuppdrag som omfattat till exempel integrationer till andra IT-system, m\u00e5nga anv\u00e4ndare (>100) och olika verksamhetsomr\u00e5den inom organisationen och d\u00e4r kravhantering, teknisk dokumentation ocks\u00e5 ing\u00e5tt i arbetsuppgifterna.\n\u00a0\n\nDokumenterad erfarenhet av minst tre (3) \u00e5rsarbete med kvalitetss\u00e4kring inom b\u00e5de automatiserad och manuell testning.\n\u00a0\n\nDokumenterad erfarenhet av minst tre (3) \u00e5rsarbete med f\u00f6rvaltningsbar l\u00f6sningsdesign inom utvecklings- eller f\u00f6rvaltningsuppdrag som omfattat till exempel integrationer till andra IT-system, m\u00e5nga anv\u00e4ndare (minst 100) och olika verksamhetsomr\u00e5den inom organisationen. Med f\u00f6rvaltningsbar l\u00f6sningsdesign menas l\u00f6sningar som f\u00f6ljer leverant\u00f6rens riktlinjer f\u00f6r utveckling i verktyget f\u00f6r att s\u00e4kra framtida f\u00f6rvaltning och uppgraderingar.\n\u00a0\n\nDokumenterad arbetslivserfarenhet fr\u00e5n minst tv\u00e5 (2) \u00e5rsarbete inom offentlig f\u00f6rvaltning i st\u00f6rre organisationer (minst 500 anst\u00e4llda).\n\u00a0\n\nDokumenterad erfarenhet fr\u00e5n minst tv\u00e5 (2) \u00e5rsarbete med integrationer mellan ITSM-verktyg och andra system via API:er, webbtj\u00e4nster eller integrationsplattformar.\n\u00a0\n\n\nUppdraget inneb\u00e4r att vara med p\u00e5 resan genom inf\u00f6rande, etablering och \u00f6verl\u00e4mning av systemst\u00f6d, arbetsprocesser, m.m. f\u00f6r att s\u00e4kra en lyckad leverans och nyttorealisering. Ett nytt produktomr\u00e5de f\u00f6r ITSM-verktyget ska etableras f\u00f6r den fortsatta f\u00f6rvaltningen av produkten och konsulten ska vara med och etablera denna f\u00f6rm\u00e5ga samt f\u00f6rbereda f\u00f6r att en anst\u00e4lld resurs p\u00e5 sikt ska kunna \u00f6verta rollen som Tech Lead.\nPlacering\nUppdraget m\u00f6jligg\u00f6r f\u00f6r n\u00e4rvarande b\u00e5de arbete p\u00e5 distans och p\u00e5 plats p\u00e5 kontoret p\u00e5 Kungsholmen i Stockholm. Dagar och tider f\u00f6r detta styrs efter behov i organisationen och efter best\u00e4llarens godk\u00e4nnande.\n\u00a0\u00a0\nTidplan och omfattning\nStart:\u00a02026-08-17\nSlut:\u00a02027-08-16\nF\u00f6rl\u00e4ngningsoptioner:\u00a0Best\u00e4llaren har m\u00f6jlighet att med befintliga kontraktsvillkor f\u00f6rl\u00e4nga kontraktstiden med ytterligare\u00a01+1+1 \u00e5r\n\u00a0\nUppdragets omfattning\n40\u00a0timmar per vecka. Option om ut\u00f6kning av uppdragets omfattning. Uppdragets omfattning f\u00e5r aldrig \u00f6verstiga 40 timmar per vecka.\nKan detta vara ett uppdrag som passar dig?\nS\u00f6k redan i dag eller kontakta oss s\u00e5 ber\u00e4ttar vi g\u00e4rna mer. Vi beh\u00f6ver en ans\u00f6kan inkluderat CV \u00a0och personligt brev p\u00e5 svenska som matchar v\u00e5r kunds krav. Kunden kan fatta beslut tidigare \u00e4n sista ans\u00f6kningsdatum, urval och intervjuer sker l\u00f6pande. NXT Interim och NXT Rekrytering \u00e4r ett nischat och innovativt f\u00f6retag som \u00e4r verksamma inom konsult och rekryteringsbranschen.\u00a0\nVi \u00e4r verksamma inom HR, IT, Ekonomi, S\u00e4lj och Marknad och har \u00f6ver 20 \u00e5rs erfarenhet i branschen. Vi erbjuder v\u00e5ra konsulter bl.a sjukf\u00f6rs\u00e4kring, remote-arbetsplatser och flera andra f\u00f6rm\u00e5ner som f\u00f6rgyller deras vardag.\u00a0Vid anst\u00e4llning till\u00e4mpar vi kollektivavtal.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Kungsholmen","country":"SE","latitude":59.33465334656,"longitude":18.015868729857},"metadata":{"region":"Stockholms l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"NXT Interim Stockholm AB","postcode":"11218","positions":1,"profession":"Processansvarig, ITIL","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"http:\/\/nxtinterim.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Maria Bengtsson","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"NXT Interim Stockholm AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46725992025","owner_email":"maria.bengtsson@nxtinterim.se","images":[],"published_at":"2026-07-29T07:40:41+00:00","expires_at":"2026-08-28T23:59:59+00:00","created_at":"2026-07-30T03:54:49+00:00","updated_at":"2026-08-26T02:54:08+00:00"}}