{"data":{"id":170022,"slug":"team-lead-it-operations-emea","type":"job","title":"Team Lead, IT Operations EMEA","description":"Team Lead, IT Operations EMEA\nOffice: Gothenburg (Hybrid)\nEmployee type: Employee\nLanguages: Swedish\/English (fluent)\nOur people are our most important resource. We are currently looking for an IT Operations Lead (EMEA) to join our global IT organization. In this role, you will lead IT Operations across the EMEA region, ensuring the delivery of reliable, secure, and high-quality IT services while supporting business users across multiple offices.\nAs the IT Operations Lead, you will oversee Service Desk operations, provide technical leadership to the regional support team, and act as a senior escalation point for IT support issues. Working closely with colleagues across EMEA, Canada, and APAC, you will play a key role in driving operational excellence, continuous improvement, and the successful delivery of IT services.\nBeing part of our growing team, you will have the opportunity to work with modern technologies, contribute to strategic IT initiatives, and make an impact on how technology supports our business across the region.\n\n\nWhat's in it for you?\nThe People\nFrom our humble origins in our founder's basement to our industry-leading position today, SOTI has worked hard to foster a company culture we can all believe in. A culture that emphasizes personal growth, continuous innovation, collaboration, and fun.\nThe Growth\nOur environment encourages fresh ideas, new perspectives, and the opportunity to turn them into reality. At SOTI, you will have the opportunity to lead meaningful initiatives, influence regional IT strategy, and develop both your leadership and technical capabilities.\nThe Technology\nYou will work with enterprise-scale Microsoft infrastructure and modern IT operations technologies, supporting users across an international organization. You will collaborate with highly skilled teams globally while helping shape the future of IT service delivery across EMEA.\n\n\nWhat You Will Do\nLead day-to-day IT Operations and Service Desk activities across the EMEA region.\nCoordinate and prioritize workloads, ensuring tickets and requests are resolved within agreed service levels.\nProvide leadership, coaching, mentoring, and performance support to Service Desk team members.\nServe as the senior escalation point for complex technical issues.\nDrive service excellence through quality reviews, process improvements, and maintain and improve IT operational processes, tools, standards, and performance metrics.\nManage hardware procurement, inventory, lifecycle management, and asset tracking across EMEA offices and maintain relationships with external technology vendors and suppliers.\nSupport and administer Microsoft technologies including Office 365, Azure, Active Directory, and Windows environments.\nOversee infrastructure maintenance, upgrades, and ongoing optimization.\nEnsure security, compliance, data protection, and adherence to internal IT controls.\nPlan and deliver IT projects, infrastructure improvements, and operational initiatives.\nCollaborate with global IT teams in Canada and APAC to support regional and company-wide objectives.\nProduce operational reports and identify opportunities for automation and efficiency improvements.\nEnsure a consistent, high-quality end-user experience across all supported locations.\n\n\n\nExperience You Will Bring\nDegree or Diploma in Computer Science, Information Technology, or equivalent work experience.\n5+ years of experience supporting IT and end users in a corporate environment.\nPrevious Team Lead, Supervisor, or IT Operations leadership experience.\nProven experience leading support teams and managing technical projects.\nStrong customer-service mindset with the ability to communicate effectively with both technical and business stakeholders.\nHands-on experience with:\nWindows Server and Windows 11 environments\nMicrosoft 365 administration (Exchange, Teams, SharePoint)\nAzure administration\nActive Directory and Single Sign-On (SSO)\nSCCM and endpoint\/device management\nNetwork technologies including TCP\/IP, DNS, DHCP, and VPN\nVirtualization technologies such as Hyper-V\nEndpoint security, encryption, and IT security best practices\nService Desk and ticket management systems\nHardware troubleshooting and lifecycle management\nExperience managing vendor relationships and technology procurement.\nExcellent analytical, troubleshooting, and problem-solving abilities.\nStrong written and verbal communication skills.\nAbility to manage multiple priorities in a fast-paced environment.\nSelf-motivated, proactive, and focused on continuous improvement.\nFluent in Swedish and English.\n\n\n\nSOTI uses AI tools to support parts of our recruitment process, such as reviewing resumes, screening qualifications, and creating interview questions. These tools assist our team. Final hiring decisions are made by people, not automation. For privacy-related questions, please contact privacy@soti.net.","language":"sv","is_translated":true,"title_original":"Team Lead, IT Operations EMEA","description_original":"Team Lead, IT Operations EMEA\nOffice: Gothenburg (Hybrid)\nEmployee type: Employee\nLanguages: Swedish\/English (fluent)\nOur people are our most important resource. We are currently looking for an IT Operations Lead (EMEA) to join our global IT organization. In this role, you will lead IT Operations across the EMEA region, ensuring the delivery of reliable, secure, and high-quality IT services while supporting business users across multiple offices.\nAs the IT Operations Lead, you will oversee Service Desk operations, provide technical leadership to the regional support team, and act as a senior escalation point for IT support issues. Working closely with colleagues across EMEA, Canada, and APAC, you will play a key role in driving operational excellence, continuous improvement, and the successful delivery of IT services.\nBeing part of our growing team, you will have the opportunity to work with modern technologies, contribute to strategic IT initiatives, and make an impact on how technology supports our business across the region.\n\n\nWhat\u2019s in it for you?\nThe People\nFrom our humble origins in our founder's basement to our industry-leading position today, SOTI has worked hard to foster a company culture we can all believe in. A culture that emphasizes personal growth, continuous innovation, collaboration, and fun.\nThe Growth\nOur environment encourages fresh ideas, new perspectives, and the opportunity to turn them into reality. At SOTI, you will have the opportunity to lead meaningful initiatives, influence regional IT strategy, and develop both your leadership and technical capabilities.\nThe Technology\nYou will work with enterprise-scale Microsoft infrastructure and modern IT operations technologies, supporting users across an international organization. You will collaborate with highly skilled teams globally while helping shape the future of IT service delivery across EMEA.\n\n\nWhat You Will Do\nLead day-to-day IT Operations and Service Desk activities across the EMEA region.\nCoordinate and prioritize workloads, ensuring tickets and requests are resolved within agreed service levels.\nProvide leadership, coaching, mentoring, and performance support to Service Desk team members.\nServe as the senior escalation point for complex technical issues.\nDrive service excellence through quality reviews, process improvements, and maintain and improve IT operational processes, tools, standards, and performance metrics.\nManage hardware procurement, inventory, lifecycle management, and asset tracking across EMEA offices and maintain relationships with external technology vendors and suppliers.\nSupport and administer Microsoft technologies including Office 365, Azure, Active Directory, and Windows environments.\nOversee infrastructure maintenance, upgrades, and ongoing optimization.\nEnsure security, compliance, data protection, and adherence to internal IT controls.\nPlan and deliver IT projects, infrastructure improvements, and operational initiatives.\nCollaborate with global IT teams in Canada and APAC to support regional and company-wide objectives.\nProduce operational reports and identify opportunities for automation and efficiency improvements.\nEnsure a consistent, high-quality end-user experience across all supported locations.\n\n\n\nExperience You Will Bring\nDegree or Diploma in Computer Science, Information Technology, or equivalent work experience.\n5+ years of experience supporting IT and end users in a corporate environment.\nPrevious Team Lead, Supervisor, or IT Operations leadership experience.\nProven experience leading support teams and managing technical projects.\nStrong customer-service mindset with the ability to communicate effectively with both technical and business stakeholders.\nHands-on experience with:\nWindows Server and Windows 11 environments\nMicrosoft 365 administration (Exchange, Teams, SharePoint)\nAzure administration\nActive Directory and Single Sign-On (SSO)\nSCCM and endpoint\/device management\nNetwork technologies including TCP\/IP, DNS, DHCP, and VPN\nVirtualization technologies such as Hyper-V\nEndpoint security, encryption, and IT security best practices\nService Desk and ticket management systems\nHardware troubleshooting and lifecycle management\nExperience managing vendor relationships and technology procurement.\nExcellent analytical, troubleshooting, and problem-solving abilities.\nStrong written and verbal communication skills.\nAbility to manage multiple priorities in a fast-paced environment.\nSelf-motivated, proactive, and focused on continuous improvement.\nFluent in Swedish and English.\n\n\n\nSOTI uses AI tools to support parts of our recruitment process, such as reviewing resumes, screening qualifications, and creating interview questions. These tools assist our team. Final hiring decisions are made by people, not automation. For privacy-related questions, please contact privacy@soti.net.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Johan Willins g 8","full_address":null,"city":"G\u00d6TEBORG","country":"SE","latitude":57.710242628584,"longitude":11.99326893811},"metadata":{"region":"V\u00e4stra G\u00f6talands l\u00e4n","duration":"Tills vidare","employer":"SOTI Ireland Ltd, Filial Sverige","postcode":"41664","positions":1,"profession":"Supporttekniker IT","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Soti Ireland Ltd Filial Sverige","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":5,"ai_vendor_counts":{"meta":1,"other":1,"openai":1,"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"privacy@soti.net","images":[],"published_at":"2026-08-24T15:54:30+00:00","expires_at":"2026-10-30T23:59:59+00:00","created_at":"2026-08-25T03:17:43+00:00","updated_at":"2026-08-26T03:18:53+00:00"}}