{"data":{"id":169000,"slug":"teamchef-kundservice-support","type":"job","title":"Team Lead Customer Service Support","description":"Welcome to us \u2013 you who want to take responsibility for energy supply and contribute to societal development where we live and work. You who are driven by curiosity and want to help strengthen the energy system together with others. With us, you become part of the journey toward energy for future generations.\nYour future team\nMy name is Petra and I will be your direct manager.\nCustomer Service consists of two teams: Customer Service Support and Customer Service Administration. Together we are responsible for creating a safe, professional and cohesive customer experience. Now I am looking for a Team Lead for Customer Service Support where you will lead a team of approximately twelve employees.\nCustomer Service is an important function at Kraftringen and plays a crucial role in how customers experience us. The team is often the customer's first contact with Kraftringen and helps our customers via phone, email and digital channels.\nI am looking for a Team Lead who wants to combine close and trust-based leadership with a focus on customer satisfaction, development and change. With us, you will have the opportunity to lead an engaged team while becoming an important part of our journey toward a more proactive, data-driven and AI-supported customer service.\nYour role with us\nHere you will lead skilled employees who make a difference for our customers every day.\nAs Team Lead for Customer Service Support, you will lead one of Customer Service's two teams and be responsible for daily delivery, customer experience and employee development. You combine operational leadership with improvement and change work and work closely with the business to ensure high quality, availability and customer satisfaction.\nWe see that Customer Service faces a major transformation where AI, automation and digital channels are changing both customer behavior and ways of working. You will be a key person in that transformation.\nIn the role you will, among other things:\n\u2022 Lead, coach and develop the team\n\u2022 Be responsible for work environment, salary setting, development conversations, rehabilitation and other HR-related tasks and processes\n\u2022 Be responsible for recruitment, staffing and resource planning\n\u2022 Ensure high quality, availability and customer satisfaction\n\u2022 Use data and customer insights as the basis for prioritizations and improvements\n\u2022 Develop processes, ways of working and customer journey\n\u2022 Contribute to the development of CRM, Contact Center and digital tools\n\u2022 Collaborate closely with other parts of the business\nThe position is a permanent full-time employment with placement in Lund. A probationary period may be applied. You report to the Head of Customer Service and work from our office on R\u00e5byv\u00e4gen in Lund.\nWho are you?\nYou thrive in an operational business with high pace and have experience combining structure, results focus and development work. You are curious about how new technology, AI and digital ways of working can develop customer service and have experience turning ideas into concrete improvements. You work proactively and goal-oriented, make decisions and translate insights into improvements that create value for both customers and business. At the same time, you have a genuine interest in people, customer interactions and the ability to create engagement in change. You are a confident, clear and inspiring leader who gets people to thrive and perform together.\nTo succeed in the role, we see that you have experience with:\n\u2022 Leadership with personnel responsibility\n\u2022 Customer service, contact center or similar operations\n\u2022 KPI management and business monitoring\n\u2022 Improvement and change work\n\u2022 CRM systems and contact center solutions\n\u2022 Digitalization and business development\nPost-secondary education or equivalent experience\nMeritorious:\n\u2022 Experience with AI-supported ways of working\n\u2022 Experience from energy or other socially important operations\nWhy Kraftringen?\nIt takes courage to lead the energy transition. And that courage exists here, at Kraftringen. We believe that a strong energy system starts with employees who have the conditions to feel good and create balance between work and leisure. Therefore, we offer benefits that support a sustainable working life for everyone who works for us. As an employee, you also have access to our benefits portal where you can easily see your benefits. Here you become part of a culture characterized by collaboration, security and respect.\nTogether we are building tomorrow's energy solutions \u2013 for people, society and future generations.\nDoes it sound interesting?\nThe application deadline is September 10, 2026.\nYou apply by submitting your CV and answering our screening questions. The questions replace the cover letter and help us get to know you better.\nWhen you submit your application, your personal information is automatically masked in our system. This allows us to focus on competence in the first selection \u2013 part of our work for increased equality, diversity and inclusion.\nIf you have questions about the position, contact recruiting manager Petra Lindholm, Head of Customer Service, Petra.Lindholm@kraftringen.se. If you have questions about our recruitment process, contact Jennie Berne, HR Business Partner, Jennie.Berne@kraftringen.se.\nOther\nWe conduct background checks on final candidates. Drug and alcohol testing may occur.\nKraftringen is part of Sweden's total defense, which means that all permanent employees are war-placed according to the Total Defense Duty Act (1994:1809).\nWe politely but firmly decline contact from recruitment companies and advertising salespeople.\nWelcome to a place to grow!","language":"sv","is_translated":true,"title_original":"Teamchef Kundservice Support","description_original":"V\u00e4lkommen till oss \u2013 du som vill ta ansvar f\u00f6r energif\u00f6rs\u00f6rjningen och bidra till samh\u00e4llsutvecklingen d\u00e4r vi bor och arbetar. Du som drivs av nyfikenhet och vill vara med och st\u00e4rka energisystemet tillsammans med andra. Hos oss blir du en del av resan mot energi f\u00f6r framtida generationer.\nDitt framtida team\nJag heter Petra och blir din n\u00e4rmaste chef.\nKundservice best\u00e5r av tv\u00e5 team: Kundservice Support och Kundservice Administration. Tillsammans ansvarar vi f\u00f6r att skapa en trygg, professionell och sammanh\u00e5llen kundupplevelse. Nu s\u00f6ker jag en Teamchef till Kundservice Support d\u00e4r du leder ett team p\u00e5 ca tolv medarbetare.\nKundservice \u00e4r en viktig funktion p\u00e5 Kraftringen och spelar en avg\u00f6rande roll f\u00f6r hur kunderna upplever oss. Teamet \u00e4r ofta kundens f\u00f6rsta kontakt med Kraftringen och hj\u00e4lper v\u00e5ra kunder via telefon, mejl och digitala kanaler.\nJag s\u00f6ker en Teamchef som vill kombinera ett n\u00e4ra och tillitsbaserat ledarskap med fokus p\u00e5 kundn\u00f6jdhet, utveckling och f\u00f6r\u00e4ndring. Hos oss f\u00e5r du m\u00f6jlighet att leda ett engagerat team samtidigt som du blir en viktig del av v\u00e5r resa mot en mer proaktiv, datadriven och AI-st\u00f6dd kundservice.\nDin roll hos oss\nH\u00e4r f\u00e5r du leda kunniga medarbetare som varje dag g\u00f6r skillnad f\u00f6r v\u00e5ra kunder.\nSom Teamchef f\u00f6r Kundservice Support leder du ett av Kundservice tv\u00e5 team och ansvarar f\u00f6r den dagliga leveransen, kundupplevelsen och medarbetarnas utveckling. Du kombinerar operativt ledarskap med f\u00f6rb\u00e4ttrings- och f\u00f6r\u00e4ndringsarbete och arbetar n\u00e4ra verksamheten f\u00f6r att s\u00e4kerst\u00e4lla h\u00f6g kvalitet, tillg\u00e4nglighet och kundn\u00f6jdhet.\nVi ser att Kundservice st\u00e5r inf\u00f6r en stor omst\u00e4llning d\u00e4r AI, automatisering och digitala kanaler f\u00f6r\u00e4ndrar b\u00e5de kundbeteenden och arbetss\u00e4tt. Du blir en nyckelperson i den transformationen.\nI rollen kommer du bland annat att:\n\u2022 Leda, coacha och utveckla teamet\n\u2022 Ansvara f\u00f6r arbetsmilj\u00f6, l\u00f6nes\u00e4ttning, utvecklingssamtal, rehabilitering och andra personalrelaterade uppgifter och processer\n\u2022 Ansvara f\u00f6r rekrytering, bemanning och resursplanering\n\u2022 S\u00e4kerst\u00e4lla h\u00f6g kvalitet, tillg\u00e4nglighet och kundn\u00f6jdhet\n\u2022 Anv\u00e4nda data och kundinsikter som grund f\u00f6r prioriteringar och f\u00f6rb\u00e4ttringar\n\u2022 Utveckla processer, arbetss\u00e4tt och kundresa\n\u2022 Bidra till utvecklingen av CRM, Contact Center och digitala verktyg\n\u2022 Samverka n\u00e4ra andra delar av verksamheten\nTj\u00e4nsten \u00e4r en tillsvidareanst\u00e4llning p\u00e5 heltid med placering i Lund. Provanst\u00e4llning kan komma att till\u00e4mpas. Du rapporterar till Chef Kundservice och utg\u00e5r fr\u00e5n v\u00e5rt kontor p\u00e5 R\u00e5byv\u00e4gen i Lund.\nVem \u00e4r du?\nDu trivs i en operativ verksamhet med h\u00f6gt tempo och har erfarenhet av att kombinera struktur, resultatfokus och utvecklingsarbete. Du \u00e4r nyfiken p\u00e5 hur ny teknik, AI och digitala arbetss\u00e4tt kan utveckla kundservice och har erfarenhet av att oms\u00e4tta id\u00e9er till konkreta f\u00f6rb\u00e4ttringar. Du arbetar proaktivt och m\u00e5lstyrt, fattar beslut och oms\u00e4tter insikter till f\u00f6rb\u00e4ttringar som skapar v\u00e4rde f\u00f6r b\u00e5de kunder och verksamhet. Samtidigt har du ett genuint intresse f\u00f6r m\u00e4nniskor, kundm\u00f6ten och har f\u00f6rm\u00e5ga att skapa engagemang i f\u00f6r\u00e4ndring. Du \u00e4r en trygg, tydlig och inspirerande ledare som f\u00e5r m\u00e4nniskor att trivas och prestera tillsammans.\nF\u00f6r att lyckas i rollen ser vi att du har erfarenhet av:\n\u2022 Ledarskap med personalansvar\n\u2022 Kundservice, kontaktcenter eller liknande verksamhet\n\u2022 KPI-styrning och verksamhetsuppf\u00f6ljning\n\u2022 F\u00f6rb\u00e4ttrings- och f\u00f6r\u00e4ndringsarbete\n\u2022 CRM-system och kontaktcenterl\u00f6sningar\n\u2022 Digitalisering och verksamhetsutveckling\nEftergymnasial utbildning eller motsvarande erfarenhet\nMeriterande:\n\u2022 Erfarenhet av AI-st\u00f6dda arbetss\u00e4tt\n\u2022 Erfarenhet fr\u00e5n energi- eller annan samh\u00e4llsviktig verksamhet\nVarf\u00f6r Kraftringen?\nDet kr\u00e4vs mod f\u00f6r att leda energiomst\u00e4llningen. Och det modet finns h\u00e4r, p\u00e5 Kraftringen. Vi tror att ett starkt energisystem b\u00f6rjar med medarbetare som har f\u00f6ruts\u00e4ttningar att m\u00e5 bra och skapa balans mellan arbete och fritid. D\u00e4rf\u00f6r erbjuder vi f\u00f6rm\u00e5ner som st\u00f6djer ett h\u00e5llbart arbetsliv f\u00f6r alla som arbetar hos oss. Som medarbetare f\u00e5r du \u00e4ven tillg\u00e5ng till v\u00e5r f\u00f6rm\u00e5nsportal d\u00e4r du enkelt kan se dina f\u00f6rm\u00e5ner.H\u00e4r blir du en del av en kultur pr\u00e4glad av samarbete, trygghet och respekt.\nTillsammans bygger vi framtidens energil\u00f6sningar \u2013 f\u00f6r m\u00e4nniskor, samh\u00e4lle och kommande generationer.\nL\u00e5ter det intressant?\nSista ans\u00f6kningsdag \u00e4r 10 september 2026.\nDu ans\u00f6ker genom att skicka in ditt CV och svara p\u00e5 v\u00e5ra urvalsfr\u00e5gor. Fr\u00e5gorna ers\u00e4tter det personliga brevet och hj\u00e4lper oss att l\u00e4ra k\u00e4nna dig b\u00e4ttre.\nN\u00e4r du skickar in din ans\u00f6kan maskeras dina personuppgifter automatiskt i v\u00e5rt system. P\u00e5 s\u00e5 s\u00e4tt kan vi fokusera p\u00e5 kompetens i det f\u00f6rsta urvalet \u2013 en del av v\u00e5rt arbete f\u00f6r \u00f6kad j\u00e4mst\u00e4lldhet, m\u00e5ngfald och inkludering.\nHar du fr\u00e5gor g\u00e4llande tj\u00e4nsten, kontakta rekryterande chef Petra Lindholm, Chef Kundservice, Petra.Lindholm@kraftringen.se. Om du har fr\u00e5gor r\u00f6rande v\u00e5r rekryteringsprocess kontakta Jennie Berne, HR Business Partner, Jennie.Berne@kraftringen.se.\n\u00d6vrigt\nVi genomf\u00f6r bakgrundskontroll p\u00e5 slutkandidat. Drog- och alkoholtest kan f\u00f6rekomma.\nKraftringen \u00e4r en del av Sveriges totalf\u00f6rsvar, vilket inneb\u00e4r att alla tillsvidareanst\u00e4llda krigsplaceras enligt Lagen om totalf\u00f6rsvarsplikt (1994:1809).\nVi undanber oss v\u00e4nligt men best\u00e4mt kontakt fr\u00e5n rekryteringsf\u00f6retag och annonsf\u00f6rs\u00e4ljare.\nV\u00e4lkommen till en plats att v\u00e4xa p\u00e5!","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"R\u00e5byv\u00e4gen 37","full_address":null,"city":"Lund","country":"SE","latitude":55.692816618921,"longitude":13.208618612616},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"Kraftringen Energi AB (publ)","postcode":"22457","positions":1,"profession":"Teamledare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/karriar.kraftringen.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Chefer och verksamhetsledare","employer_workplace":"Kraftringen","translation_status":"done","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"petra.lindholm@kraftringen.se","images":[],"published_at":"2026-08-24T10:48:42+00:00","expires_at":"2026-09-10T23:59:59+00:00","created_at":"2026-08-25T02:59:42+00:00","updated_at":"2026-08-25T03:37:32+00:00"}}