{"data":{"id":180720,"slug":"teamleader-till-kundservice-pa-jysk","type":"job","title":"Team Leader, Customer Service at JYSK","description":"Do you want to work for a company with a strong corporate culture, where the drive to develop and constantly improve everything we do is at the heart of what we do? Then JYSK might be the right company for you!\n\nWe are now looking for an experienced Team Leader who wants to be part of developing Sweden's best customer service center. With us, you will be part of a department with a strong winning culture, where commitment, development, and results are in focus.\n\nCustomer service plays a central role in the customer journey at JYSK, and our business continues to grow. We function as the hub connecting our stores, online operations, and B2B, which means a day-to-day environment with a fast pace, quick decisions, and many points of contact. To thrive with us, you enjoy an environment with high ceilings, where own initiatives and new ideas are encouraged.\n\nAt JYSK, we value our employees highly and live by our employee promise: \"Bring Dedication - Meet Possibilities.\"\n\nThe Role of Team Leader\n\nAs a Team Leader, you are responsible for a team of approximately 8-12 employees. Your most important task is to create results through people. Through clear and present leadership, continuous coaching, and follow-up, you help your employees develop, take responsibility, and reach their full potential.\n\nYou ensure that the team reaches set goals within both service and sales, while driving the team's development forward.\n\nYou are also part of the management group for JYSK Customer Service Center Sweden, where you are expected to contribute together with other leaders to the continued development of the business and our ambition to become Sweden's best customer service center.\n\nYour Main Areas of Responsibility\n\n\u2022 Ensure that the team reaches set KPIs within service and sales\n\u2022 Coach, train, and continuously develop employees\n\u2022 Conduct daily coaching through, among other things, call monitoring and individual conversations\n\u2022 Manage scheduling and staffing\n\u2022 Recruit and hire new employees\n\u2022 Ensure good collaboration with other departments within JYSK and with external partners\n\u2022 Actively contribute to the development of the customer service center's methods and results\n\nWho Are You?\n\nWe are looking for someone who is a results-driven and responsible leader who thrives in an environment with a fast pace and great personal responsibility. You dare to make decisions, take initiative, and are motivated by developing both people and the business.\n\nYou have a clear business and customer focus and understand how engaged and well-developed employees create good results. With your leadership and drive, you contribute to developing both your team and our customer service center.\n\nWe would like to see that you:\n\n\u2022 Have at least 3 years of experience as a leader, preferably within customer service\n\u2022 Have documented experience leading teams toward high goals and creating results through others\n\u2022 Enjoy making decisions, taking responsibility, and driving business development\n\u2022 Are a clear and engaging leader with the ability to coach and develop others\n\u2022 Have good communication skills, both written and verbal\n\u2022 Speak and write fluent Swedish and English\n\nIt is a merit if you have previous experience from customer service as well as experience working with e-commerce and\/or store processes.\n\nAre you ready to take the next step in your leadership and be part of developing Sweden's best customer service center? Then we look forward to your application!\n\nTHE RECRUITMENT PROCESS\n\nWe review applications on an ongoing basis and finalize the recruitment when we have found the right candidate.\n\nWe always conduct interviews as part of our recruitment process. For certain positions, testing and\/or a video interview may also be included\u2014an opportunity for you to show who you are and explain why you are the right person for the role. We also conduct background checks as part of our recruitment process.\n\nAdditional Information\n\nABOUT US\n\nWe believe that our employees are the key to our success. That is why we strive to offer development and opportunities to grow within JYSK.\n\nAt JYSK, we believe that a great mix of skills, talents, and unique personalities makes us a stronger team. That is why we look forward to your application.\n\nDo you have special needs that require accommodation in the recruitment process? Contact us at rekrytering@jysk.com.\n\nFor more information, visit our careers page.\n\nRead more about how we handle your data in our Privacy Policy | JYSK.\n\nTo ensure we handle applications fairly and efficiently, we use a system that automatically assesses how well each application matches the current position.\n\nThe system analyzes your answers to a number of selection questions. The questions have been created by the system and reviewed by JYSK's Talent Acquisition team. Each question and answer has a certain value, and based on your answers, the system ranks all candidates to give us a picture of how well your profile matches the role.\n\nThis helps us treat all applications consistently and fairly. The system's results determine whether your application moves to the next step in the process. But don't worry\u2014a person always makes the final decision.\n\nWant to know more about how we handle your personal data and what rights you have? Please read our privacy policy.","language":"sv","is_translated":true,"title_original":"Teamleader till kundservice p\u00e5 JYSK","description_original":"Vill du arbeta p\u00e5 ett f\u00f6retag med en stark f\u00f6retagskultur, d\u00e4r viljan att utvecklas och st\u00e4ndigt bli b\u00e4ttre genomsyrar allt vi g\u00f6r? D\u00e5 kan JYSK vara r\u00e4tt f\u00f6retag f\u00f6r dig!\nVi s\u00f6ker nu en erfaren Teamleader som vill vara med och utveckla Sveriges b\u00e4sta kundservicecenter. Hos oss blir du en del av en avdelning med stark vinnarkultur, d\u00e4r engagemang, utveckling och resultat st\u00e5r i fokus.\nKundservice spelar en central roll i kundresan p\u00e5 JYSK och v\u00e5r verksamhet forts\u00e4tter att v\u00e4xa. Vi fungerar som spindeln i n\u00e4tet mellan v\u00e5ra butiker, onlineverksamheten och B2B, vilket inneb\u00e4r en vardag med h\u00f6gt tempo, snabba beslut och m\u00e5nga kontaktytor. F\u00f6r att trivas hos oss gillar du en milj\u00f6 med h\u00f6gt i tak, d\u00e4r egna initiativ och nya id\u00e9er uppmuntras.\nP\u00e5 JYSK v\u00e4rdes\u00e4tter vi v\u00e5ra medarbetare h\u00f6gt och lever efter v\u00e5rt medarbetarl\u00f6fte: \u201dBring Dedication - Meet Possibilities.\u201d\nRollen som Teamleader\nSom Teamleader ansvarar du f\u00f6r ett team p\u00e5 cirka 8-12 medarbetare. Ditt viktigaste uppdrag \u00e4r att skapa resultat genom m\u00e4nniskor. Genom ett tydligt och n\u00e4rvarande ledarskap, kontinuerlig coachning och uppf\u00f6ljning hj\u00e4lper du dina medarbetare att utvecklas, ta ansvar och n\u00e5 sin fulla potential.\nDu s\u00e4kerst\u00e4ller att teamet n\u00e5r uppsatta m\u00e5l inom b\u00e5de service och f\u00f6rs\u00e4ljning, samtidigt som du driver teamets utveckling fram\u00e5t.\nDu ing\u00e5r \u00e4ven i ledningsgruppen f\u00f6r JYSK Kundservicecenter Sverige, d\u00e4r du tillsammans med \u00f6vriga ledare f\u00f6rv\u00e4ntas bidra till verksamhetens fortsatta utveckling och v\u00e5r ambition att bli Sveriges b\u00e4sta kundservicecenter.\nDina huvudsakliga ansvarsomr\u00e5den\nS\u00e4kerst\u00e4lla att teamet n\u00e5r uppsatta KPI inom service och f\u00f6rs\u00e4ljning\nCoacha, utbilda och utveckla medarbetarna kontinuerligt\nGenomf\u00f6ra daglig coachning genom bland annat medlyssning och individuella samtal\nAnsvara f\u00f6r schemal\u00e4ggning och bemanning\nRekrytera och anst\u00e4lla nya medarbetare\nS\u00e4kerst\u00e4lla ett gott samarbete med andra avdelningar inom JYSK samt med externa partners\nBidra aktivt till utvecklingen av kundservicecentrets arbetss\u00e4tt och resultat\n\nVem \u00e4r du?\nVi s\u00f6ker dig som \u00e4r en resultatdriven och ansvarstagande ledare som trivs i en milj\u00f6 med h\u00f6gt tempo och stort eget ansvar. Du v\u00e5gar fatta beslut, tar initiativ och motiveras av att utveckla b\u00e5de m\u00e4nniskor och verksamhet.\nDu har ett tydligt aff\u00e4rs- och kundfokus och f\u00f6rst\u00e5r hur engagerade och v\u00e4lutvecklade medarbetare skapar goda resultat. Med ditt ledarskap och driv bidrar du till att utveckla b\u00e5de ditt team och v\u00e5rt kundservicecenter.\nVi ser g\u00e4rna att du:\nHar minst 3 \u00e5rs erfarenhet som ledare, g\u00e4rna inom kundservice\nHar dokumenterad erfarenhet av att leda team mot h\u00f6gt uppsatta m\u00e5l och skapa resultat genom andra\nTrivs med att fatta beslut, ta ansvar och driva verksamhetsutveckling\n\u00c4r en tydlig och engagerande ledare med f\u00f6rm\u00e5ga att coacha och utveckla andra\nHar god kommunikativ f\u00f6rm\u00e5ga, b\u00e5de skriftligt och muntligt\nTalar och skriver flytande svenska och engelska\n\nDet \u00e4r meriterande om du har tidigare erfarenhet fr\u00e5n kundservice samt arbete med e-handels- och\/eller butiksfl\u00f6den.\n\u00c4r du redo att ta n\u00e4sta steg i ditt ledarskap och vara med och utveckla Sveriges b\u00e4sta kundservicecenter? D\u00e5 ser vi fram emot din ans\u00f6kan!\nREKRYTERINGSPROCESSEN\nVi behandlar ans\u00f6kningar l\u00f6pande och slutf\u00f6r rekryteringen n\u00e4r vi har hittat r\u00e4tt kandidat. \u200e\nVi genomf\u00f6r alltid intervjuer som en del av v\u00e5r rekryteringsprocess. F\u00f6r vissa tj\u00e4nster kan det \u00e4ven ing\u00e5 tester och\/eller en videointervju \u2013 ett tillf\u00e4lle f\u00f6r dig att visa vem du \u00e4r och ber\u00e4tta varf\u00f6r just du \u00e4r r\u00e4tt person f\u00f6r rollen. Vi utf\u00f6r \u00e4ven bakgrundskontroller som en del av v\u00e5r rekryteringsprocess.\nYtterligare information\nOM OSS\nVi tror p\u00e5 att v\u00e5ra anst\u00e4llda \u00e4r nyckeln till v\u00e5r framg\u00e5ng. Det \u00e4r d\u00e4rf\u00f6r vi str\u00e4var efter att erbjuda utveckling och m\u00f6jligheter att v\u00e4xa inom JYSK.\nP\u00e5 JYSK tror vi att en stor blandning av kompetenser, talanger och unika personligheter g\u00f6r oss till ett starkare team. D\u00e4rf\u00f6r ser vi fram emot just din ans\u00f6kan.\nHar du s\u00e4rskilda behov som kr\u00e4ver anpassning i rekryteringsprocessen? H\u00f6r av dig till oss p\u00e5 rekrytering@jysk.com.\nF\u00f6r mer information, bes\u00f6k v\u00e5r karri\u00e4rsida.\nL\u00e4s mer om hur vi behandlar dina uppgifter i v\u00e5r Integritetspolicy | JYSK.\nF\u00f6r att vi ska kunna hantera ans\u00f6kningar p\u00e5 ett r\u00e4ttvist och effektivt s\u00e4tt anv\u00e4nder vi ett system som automatiskt bed\u00f6mer hur v\u00e4l varje ans\u00f6kan matchar den aktuella tj\u00e4nsten.\nSystemet analyserar dina svar p\u00e5 ett antal urvalsfr\u00e5gor. Fr\u00e5gorna har skapats av systemet och granskats av JYSKs Talent Acquisition-team. Varje fr\u00e5ga och svar har ett visst v\u00e4rde, och utifr\u00e5n dina svar rangordnar systemet alla kandidater f\u00f6r att ge oss en bild av hur v\u00e4l din profil st\u00e4mmer \u00f6verens med rollen.\nDetta hj\u00e4lper oss att behandla alla ans\u00f6kningar konsekvent och r\u00e4ttvist. Systemets resultat avg\u00f6r om din ans\u00f6kan g\u00e5r vidare till n\u00e4sta steg i processen. Men oroa dig inte \u2014 det \u00e4r alltid en person som fattar det slutgiltiga beslutet.\nVill du veta mer om hur vi behandlar dina personuppgifter och vilka r\u00e4ttigheter du har? L\u00e4s g\u00e4rna v\u00e5r integritetspolicy.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"F\u00f6retagsv\u00e4gen 6","full_address":null,"city":"ARL\u00d6V","country":"SE","latitude":55.638964975421,"longitude":13.072484277618},"metadata":{"region":"Sk\u00e5ne l\u00e4n","duration":"Tills vidare","employer":"JYSK AB","postcode":"23237","positions":1,"profession":"Kundtj\u00e4nstchef","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Chefer och verksamhetsledare","employer_workplace":"JYSK ","experience_required":true,"employment_type_label":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)"},"user_id":null,"is_sponsored":false,"views_count":2,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"rekrytering@jysk.com","images":[],"published_at":"2026-08-31T15:51:20+00:00","expires_at":"2026-09-14T23:59:59+00:00","created_at":"2026-09-01T03:15:31+00:00","updated_at":"2026-09-03T03:06:43+00:00"}}