{"data":{"id":162568,"slug":"tech-lead-telenor-karlskrona","type":"job","title":"Tech Lead Telenor - Karlskrona","description":"Do you want to take a leading technical role in a mission-critical platform that impacts the customer experience for thousands of users every day? Do you have experience in technical leadership, solution architecture, and complex IT environments? Then this could be the assignment for you.\nAbout the Position\nOn behalf of Telenor, we are now seeking a Tech Lead with expertise in solution architecture. The role is an important part of Telenor's Customer Experience (CX) area and involves overall technical responsibility for the company's customer service and contact center platform.\nIn the role, you will serve as a bridge between business, development teams, architects, and external vendors. You are responsible for the technical direction of the platform and contribute to ensuring that solutions are scalable, secure, and sustainable long-term.\nYou will become a central point of contact for technical matters and will have the opportunity to influence strategic decisions while working closely with both Swedish and Nordic stakeholders.\nYour Responsibilities\nIn the role, you will, among other things:\nOwn and drive the technical development and management of the platform\nServe as a technical advisor to the business, development teams, and external partners\nAnalyze business needs and translate them into sustainable technical solutions\nDesign and review integrations between the platform and surrounding systems\nWork with APIs and modern cloud-based services\nEnsure the platform complies with security, privacy, and IT governance requirements\nContribute to architecture work and long-term technical decisions\nMonitor the platform's development and identify opportunities for improvements for customers and employees\nMaintain and develop technical documentation\n\nAbout You\nWe are looking for someone with several years of experience in complex IT environments who thrives in a role where you can combine technology, leadership, and business understanding.\nYou are communicative and have a natural ability to build trust with different stakeholders. At the same time, you have an analytical ability that allows you to see the bigger picture and make well-founded technical decisions.\nTo succeed in the role, we see that you have:\nSeveral years of experience working in complex IT environments\nExperience as a Tech Lead, Solutions Architect, or in a similar technical leadership role\nExperience in integration design, APIs, and system integrations\nGood understanding of cloud platforms, preferably AWS\nGood knowledge of security, data protection, and technical risk management\nExperience creating and maintaining technical documentation\nVery good ability to communicate with both technical and business-oriented stakeholders\n\nMeritorious\nIt is particularly meritorious if you have:\nExperience with customer service, contact center, or CX platforms\nKnowledge in information modeling or enterprise architecture\nExperience with frameworks such as eTOM\nExperience with tools such as Jira, Confluence, Splunk, or similar\nWorked with customer-facing operations, customer service, or contact center solutions\n\nPersonal Qualities\nWe place great emphasis on your personal qualities and believe that you:\nAre open to change and new ideas\nThrive in international and cross-cultural environments\nAre service-oriented and have a solution-focused approach\nHave good collaboration skills and build strong relationships\nAre self-driven and take responsibility for your area\n\nTechnical Environment\nYou will work in an environment with tools such as:\nJira\nConfluence\nSplunk\nSpira\nRemedy\n\nWork is conducted according to agile methods together with external vendors and internal development teams.\nAbout the Assignment\nStart: Immediate\nScope: Full-time\nAssignment Length: Initially 3 months, with good opportunities for extension\nLocation: Karlskrona or Stockholm\nHybrid Work: Opportunity to work remotely up to two days per week\n\nContact and Application\nSelection and interviews are ongoing. The position may therefore be filled before the final application deadline, so please submit your application today if you are interested in the role.\nABOUT ADECCO\nAs one of the world's largest HR service providers, we focus on individual development and customer needs. We understand how important it is for a company's competitiveness to have the right person with the right skills in the right place. In Sweden, Adecco offers customized staffing solutions, including temporary staffing and recruitment solutions as well as interim solutions.\nCONTACT INFORMATION\nIf you have questions about the position or the recruitment process, please contact Sebastian Baard at sebastian.baard@adecco.se If you have questions regarding account registration, please contact our support at info@adecco.se","language":"sv","is_translated":true,"title_original":"Tech lead Telenor - Karlskrona","description_original":"Vill du ta en ledande teknisk roll i en verksamhetskritisk plattform som p\u00e5verkar kundupplevelsen f\u00f6r tusentals anv\u00e4ndare varje dag? Har du erfarenhet av tekniskt ledarskap, l\u00f6sningsarkitektur och komplexa IT-milj\u00f6er? D\u00e5 kan detta vara uppdraget f\u00f6r dig.\nOm tj\u00e4nsten\nP\u00e5 uppdrag av Telenor s\u00f6ker vi nu en Tech Lead med kompetens inom l\u00f6sningsarkitektur. Rollen \u00e4r en viktig del av Telenors Customer Experience (CX)-omr\u00e5de och inneb\u00e4r ett \u00f6vergripande tekniskt ansvar f\u00f6r f\u00f6retagets kundservice- och kontaktcenterplattform.\nI rollen kommer du att fungera som bryggan mellan verksamhet, utvecklingsteam, arkitekter och externa leverant\u00f6rer. Du ansvarar f\u00f6r den tekniska riktningen f\u00f6r plattformen och bidrar till att s\u00e4kerst\u00e4lla att l\u00f6sningarna \u00e4r skalbara, s\u00e4kra och l\u00e5ngsiktigt h\u00e5llbara.\nDu blir en central kontaktperson i tekniska fr\u00e5gor och f\u00e5r m\u00f6jlighet att p\u00e5verka strategiska beslut samtidigt som du arbetar n\u00e4ra b\u00e5de svenska och nordiska intressenter.\nDina arbetsuppgifter\nI rollen kommer du bland annat att:\n\u00c4ga och driva den tekniska utvecklingen och f\u00f6rvaltningen av plattformen\nFungera som teknisk r\u00e5dgivare gentemot verksamhet, utvecklingsteam och externa partners\nAnalysera verksamhetsbehov och oms\u00e4tta dessa till h\u00e5llbara tekniska l\u00f6sningar\nDesigna och granska integrationer mellan plattformen och omkringliggande system\nArbeta med API:er och moderna molnbaserade tj\u00e4nster\nS\u00e4kerst\u00e4lla att plattformen f\u00f6ljer krav kring s\u00e4kerhet, integritet och IT-governance\nBidra till arkitekturarbete och l\u00e5ngsiktiga tekniska v\u00e4gval\nF\u00f6lja plattformens utveckling och identifiera m\u00f6jligheter till f\u00f6rb\u00e4ttringar f\u00f6r kunder och medarbetare\nUppr\u00e4tth\u00e5lla och utveckla teknisk dokumentation\n\nOm dig\nVi s\u00f6ker dig som har flera \u00e5rs erfarenhet fr\u00e5n komplexa IT-milj\u00f6er och som trivs i en roll d\u00e4r du f\u00e5r kombinera teknik, ledarskap och verksamhetsf\u00f6rst\u00e5else.\nDu \u00e4r kommunikativ och har l\u00e4tt f\u00f6r att skapa f\u00f6rtroende hos olika intressenter. Samtidigt har du en analytisk f\u00f6rm\u00e5ga som g\u00f6r att du kan se helheten och fatta v\u00e4lgrundade tekniska beslut.\nF\u00f6r att lyckas i rollen ser vi att du har:\nFlera \u00e5rs erfarenhet av arbete i komplexa IT-milj\u00f6er\nErfarenhet som Tech Lead, L\u00f6sningsarkitekt eller i en liknande teknisk ledarroll\nErfarenhet av integrationsdesign, API:er och systemintegrationer\nGod f\u00f6rst\u00e5else f\u00f6r molnplattformar, g\u00e4rna AWS\nGod kunskap inom s\u00e4kerhet, dataskydd och teknisk riskhantering\nErfarenhet av att skapa och f\u00f6rvalta teknisk dokumentation\nMycket god f\u00f6rm\u00e5ga att kommunicera med b\u00e5de tekniska och verksamhetsn\u00e4ra intressenter\n\nMeriterande\nDet \u00e4r extra meriterande om du har:\nErfarenhet av kundservice-, kontaktcenter- eller CX-plattformar\nKunskap inom informationsmodellering eller enterprise architecture\nErfarenhet av ramverk s\u00e5som eTOM\nErfarenhet av verktyg som Jira, Confluence, Splunk eller liknande\nArbetat med kundn\u00e4ra verksamheter, customer service eller contact center-l\u00f6sningar\n\nPersonliga egenskaper\nVi l\u00e4gger stor vikt vid dina personliga egenskaper och tror att du:\n\u00c4r \u00f6ppen f\u00f6r f\u00f6r\u00e4ndring och nya id\u00e9er\nTrivs i internationella och tv\u00e4rkulturella milj\u00f6er\n\u00c4r serviceinriktad och har ett l\u00f6sningsorienterat f\u00f6rh\u00e5llningss\u00e4tt\nHar en god samarbetsf\u00f6rm\u00e5ga och bygger starka relationer\n\u00c4r sj\u00e4lvg\u00e5ende och tar ansvar f\u00f6r ditt omr\u00e5de\n\nTeknisk milj\u00f6\nDu kommer bland annat att arbeta i en milj\u00f6 med verktyg s\u00e5som:\nJira\nConfluence\nSplunk\nSpira\nRemedy\n\nArbetet bedrivs enligt agila arbetss\u00e4tt tillsammans med externa leverant\u00f6rer och interna utvecklingsteam.\nOm uppdraget\nStart: Omg\u00e5ende\nOmfattning: Heltid\nUppdragsl\u00e4ngd: Inledningsvis 3 m\u00e5nader, med god m\u00f6jlighet till f\u00f6rl\u00e4ngning\nPlacering: Karlskrona eller Stockholm\nHybridarbete: M\u00f6jlighet att arbeta p\u00e5 distans upp till tv\u00e5 dagar per vecka\n\nKontakt och ans\u00f6kan\nUrval och intervjuer sker l\u00f6pande. Tj\u00e4nsten kan d\u00e4rf\u00f6r komma att tills\u00e4ttas innan sista ans\u00f6kningsdag, s\u00e5 skicka g\u00e4rna in din ans\u00f6kan redan idag om du \u00e4r intresserad av rollen.\nOM ADECCO\nSom en av v\u00e4rldens st\u00f6rsta HR-leverant\u00f6rer har vi individens utveckling och kundens behov i fokus. Vi vet hur viktigt det \u00e4r f\u00f6r ett f\u00f6retags konkurrenskraft att ha r\u00e4tt person med r\u00e4tt kompetens p\u00e5 r\u00e4tt plats. I Sverige erbjuder Adecco skr\u00e4ddarsydda personall\u00f6sningar, s\u00e5v\u00e4l bemannings- och rekryteringsl\u00f6sningar som interimsl\u00f6sningar.\nKONTAKTINFORMATION\nOm du har fr\u00e5gor om tj\u00e4nsten eller rekryteringen i \u00f6vrigt v\u00e4nligen kontakta Sebastian Baard p\u00e5 sebastian.baard@adecco.se Om du har fr\u00e5gor g\u00e4llande registrering av konto, v\u00e4nligen kontakta v\u00e5r support p\u00e5 info@adecco.se","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Ellen Klemans gata 3C","full_address":null,"city":"KARLSKRONA","country":"SE","latitude":56.165280712097,"longitude":15.583315629161},"metadata":{"region":"Blekinge l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"ADECCO SWEDEN AKTIEBOLAG","postcode":"37134","positions":1,"profession":"IT-tekniker\/Datatekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.adecco.com\/sv-se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Sebastian Baard","employment_type":"Vanlig anst\u00e4llning","occupation_field":"Data\/IT","employer_workplace":"Adecco","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"Sebastian.Baard@adecco.se","images":[],"published_at":"2026-08-19T14:55:58+00:00","expires_at":"2026-08-30T23:59:59+00:00","created_at":"2026-08-20T03:05:24+00:00","updated_at":"2026-08-20T04:00:37+00:00"}}