{"data":{"id":93956,"slug":"technical-support-engineer-till-speed-identity","type":"job","title":"Technical Support Engineer at Speed Identity","description":"Become the technical expert behind tomorrow's biometric security solutions.\nDo you have an engineering background and thrive at the intersection of hardware and software? As a Technical Support Engineer at Speed Identity, you'll become a key person solving complex, mission-critical problems for customers in over 90 countries.\nAbout the position\nAt Speed Identity, we develop tomorrow's biometric security solutions. From advanced live registration systems used by authorities worldwide to high-performance data collection with uncompromising quality, we make identity management secure, efficient and reliable.\nOur technology is developed and manufactured in Sweden, maintains world-class standards and is used in mission-critical applications globally across over 90 countries.\nThe assignment and role\nAs a Technical Support Engineer at Speed Identity, you work at a deep technical level to ensure that complex, networked systems function flawlessly. The role requires a structured and analytical approach where you analyze data, read logs and recreate environments to find the root cause of anomalies.\nYou will not work as a field technician on the road, but will be based in the office and act as a technical expert and advisor in close collaboration with technicians and software developers.\nResponsibilities\nTroubleshoot and diagnose problems at hardware, firmware and system level using logs and sensor data to find underlying root causes.\nPerform system deployments, configuration updates and controlled upgrades of software and hardware.\nWork closely with systems support engineers and developers to solve complex problems.\nRecreate problems reported by customers and provide verified solutions or workarounds.\nDocument technical findings, root cause analyses (RCA reports) and corrective actions.\nSupport customer activities, including acceptance testing, pilot installations and rollouts.\nMonitor system health and proactively recommend maintenance or improvements.\nTraining and feedback: Support frontline staff (first-line support) and contribute insights to the product and development teams.\n\nWe believe you are a curious and solution-oriented person who enjoys technical detective work. You take personal responsibility, remain calm under pressure and are motivated by building deep product knowledge. To succeed in the role, we see that you have:\nEducation: Post-secondary technical education, such as engineering degree or equivalent vocational training.\nExperience: Approximately 3 years of experience in an engineering role with knowledge of troubleshooting hardware\/electromechanical equipment.\nTechnical breadth: A good understanding of how firmware and software integrate with physical components\/peripheral devices, primarily in Windows environments but also in Linux.\nCustomer focus: A service-oriented approach and experience working directly with customers.\nLanguages: Very good ability to communicate professionally in both Swedish and English, both verbally and in writing.\nDriver's license: Category B.\n\nPractical information\nStart: Immediately, taking into account any notice period.\nReports to: Service & Support Manager.\nLocation: Stockholm.\n\nIn this recruitment, Speed Identity is working with Winona. Applications will begin to be processed in August due to summer holidays. For questions, please contact: Sandra Isoj\u00e4rvi \u2013 sandra.isojarvi@winonagroup.com Amanda Eneberg \u2013 amanda.eneberg@winonagroup.com\nOur selection is ongoing and the advertisement may be closed before the recruitment process is completely finished.","language":"sv","is_translated":true,"title_original":"Technical Support Engineer till Speed Identity","description_original":"Bli den tekniska experten bakom morgondagens biometriska s\u00e4kerhetsl\u00f6sningar.\nHar du en ingenj\u00f6rsm\u00e4ssig bakgrund och trivs i gr\u00e4nslandet mellan h\u00e5rdvara och mjukvara? Som Technical Support Engineer hos Speed Identity blir du en nyckelperson som l\u00f6ser komplexa, verksamhetskritiska problem f\u00f6r kunder i \u00f6ver 90 l\u00e4nder.\nOm tj\u00e4nsten\nP\u00e5 Speed Identity utvecklar vi morgondagens biometriska s\u00e4kerhetsl\u00f6sningar. Fr\u00e5n avancerade live-registreringssystem som anv\u00e4nds av myndigheter v\u00e4rlden \u00f6ver till h\u00f6gpresterande datainsamling med kompromissl\u00f6s kvalitet, g\u00f6r vi identitetshantering s\u00e4ker, effektiv och tillf\u00f6rlitlig.\nV\u00e5r teknik \u00e4r utvecklad och tillverkad i Sverige, h\u00e5ller v\u00e4rldsklass och anv\u00e4nds i verksamhetskritiska applikationer globalt \u00f6ver 90 l\u00e4nder.\nUppdraget och rollen\nSom Technical Support Engineer hos Speed Identity arbetar du p\u00e5 en djup teknisk niv\u00e5 f\u00f6r att s\u00e4kerst\u00e4lla att komplexa, uppkopplade system fungerar felfritt. Rollen kr\u00e4ver ett strukturerat och analytiskt angreppss\u00e4tt d\u00e4r du analyserar data, l\u00e4ser loggar och \u00e5terskapar milj\u00f6er f\u00f6r att hitta grundorsaken till avvikelser.\nDu kommer inte att arbeta som f\u00e4lttekniker ute p\u00e5 v\u00e4garna, utan du utg\u00e5r fr\u00e5n kontoret och agerar teknisk expert och r\u00e5dgivare i n\u00e4ra samarbete med tekniker och mjukvaruutvecklare.\nArbetsuppgifter\nFels\u00f6ka och diagnostisera problem p\u00e5 h\u00e5rdvaru-, firmware- och systemniv\u00e5 med hj\u00e4lp av loggar och sensordata f\u00f6r att hitta bakomliggande orsaker (root causes).\nGenomf\u00f6ra systemdrifts\u00e4ttningar, konfigurationsuppdateringar samt kontrollerade uppgraderingar av program- och h\u00e5rdvara.\nSamarbeta t\u00e4tt med systemsupportingenj\u00f6rer och utvecklare f\u00f6r att l\u00f6sa komplexa problem.\n\u00c5terskapa problem som rapporterats av kunder samt tillhandah\u00e5lla verifierade \u00e5tg\u00e4rder eller tillf\u00e4lliga l\u00f6sningar (workarounds).\nDokumentera tekniska resultat, felorsaksanalyser (RCA-rapporter) och korrigerande \u00e5tg\u00e4rder.\nSt\u00f6dja kundaktiviteter, inklusive acceptanstester, pilotinstallationer och utrullningar.\n\u00d6vervaka systemh\u00e4lsan och proaktivt rekommendera underh\u00e5ll eller f\u00f6rb\u00e4ttringar.\nUtbildning och feedback: St\u00f6tta frontlinjepersonalen (f\u00f6rstalinjens support) och bidra med insikter till produkt- och utvecklingsteamen.\n\nVi tror att du \u00e4r en nyfiken och l\u00f6sningsorienterad person som trivs med tekniskt detektivarbete. Du tar eget ansvar, beh\u00e5ller lugnet under press och motiveras av att bygga en djup produktf\u00f6rst\u00e5else. F\u00f6r att lyckas i rollen ser vi att du har:\nUtbildning: Eftergymnasial teknisk utbildning, exempelvis som h\u00f6gskoleingenj\u00f6r eller motsvarande YH-utbildning.\nErfarenhet: Cirka 3 \u00e5rs erfarenhet fr\u00e5n en ingenj\u00f6rsroll med kunskap av fels\u00f6kning p\u00e5 h\u00e5rdvara\/elektromekanisk utrustning.\nTeknisk bredd: En god f\u00f6rst\u00e5else f\u00f6r hur firmware och mjukvara integrerar med fysiska komponenter\/kringutrustning, fr\u00e4mst i Windowsmilj\u00f6 men g\u00e4rna ocks\u00e5 i Linux.\nKundfokus: Ett serviceorienterat f\u00f6rh\u00e5llningss\u00e4tt och erfarenhet av att arbeta direkt med kunder.\nSpr\u00e5k: Mycket god f\u00f6rm\u00e5ga att kommunicera professionellt p\u00e5 b\u00e5de svenska och engelska, i s\u00e5v\u00e4l tal som skrift.\nK\u00f6rkort: B-k\u00f6rkort.\n\nPraktisk information\nStart: Omg\u00e5ende med h\u00e4nsyn till eventuell upps\u00e4gningstid.\nRapporterar till: Service & Support Manager.\nPlacering: Stockholm.\n\nI denna rekrytering samarbetar Speed Identity med Winona. Ans\u00f6kningar kommer b\u00f6rja behandlas i augusti med tanke p\u00e5 sommarsemester. Vid fr\u00e5gor, v\u00e4nligen kontakta: Sandra Isoj\u00e4rvi \u2013 sandra.isojarvi@winonagroup.com Amanda Eneberg \u2013 amanda.eneberg@winonagroup.com\nV\u00e5rt urval sker l\u00f6pande och annonsen kan komma att st\u00e4ngas ner innan rekryteringsprocessen \u00e4r helt avslutad.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Solnav\u00e4gen 3H","full_address":null,"city":"Stockholm","country":"SE","latitude":59.347263688467,"longitude":18.030725098552},"metadata":{"region":"Stockholms l\u00e4n","duration":"6 m\u00e5nader eller l\u00e4ngre","employer":"ACADEMIC WORK SWEDEN AB","postcode":"11363","positions":1,"profession":"Serviceingenj\u00f6r, elektronik","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","scope_of_work":"100\u2013100 %","working_hours":"Heltid","driving_license":true,"employment_type":"full_time","occupation_field":"Yrken med teknisk inriktning","employer_workplace":"Academic Work Sweden AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":19,"ai_views_count":20,"bot_views_count":0,"ai_vendor_counts":{"meta":5,"other":4,"openai":8,"anthropic":3},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"sandra.isojarvi@winonagroup.com","images":[],"published_at":"2026-06-26T13:57:30+00:00","expires_at":"2026-12-23T23:59:59+00:00","created_at":"2026-06-27T06:14:08+00:00","updated_at":"2026-09-21T02:47:40+00:00"}}