{"data":{"id":131971,"slug":"tekniker-inom-2nd-line-support-2","type":"job","title":"Technician - 2nd Line Support","description":"We are specialists in staffing and consulting services in IT and technology \u2013 from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge.\nFor you as a candidate, we are a trusted partner that offers exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions \u2013 always with the individual at the center.\nFor our customers, it means we are a reliable supplier that can quickly match the right competence with the right needs. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in our delivery.\nCollaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.\nEccera has 300 employees and offices in Stockholm, Gothenburg, Malm\u00f6, and Link\u00f6ping. We are a member of Almega Kompetensf\u00f6retagen and follow their signed collective agreement with Unionen.\nEccera is seeking a support technician with at least two years of experience in IT support at the 2nd line level for an assignment with a customer in Stockholm who needs to strengthen their 2nd line support.\nAs a consultant at Eccera, you get a secure employment and accumulate valuable work experience on assignments with our customers. Your consulting manager will support you in your development where you continuously gain new experiences and knowledge. An excellent opportunity to build a career.\nThe assignment is full-time and will continue indefinitely.\nYour Tasks\nAs a technician in 2nd line support, you will work with receiving and resolving incidents and issues escalated from 1st line. You will work closely with the business and handle cases via phone, remote, and on-site. Solving more complex problems through thorough troubleshooting is a major part of the work. You will work with daily installation and service maintenance, security solutions, and support work on equipment as well as systems and applications such as Microsoft 365, Azure, and Intune.\nYour Profile and Qualifications\nTo succeed in this role, we see that you have worked for at least two years with similar tasks and in IT for five years. As a person, you have a structured way of thinking with attention to detail. You are technically skilled, a true team player, and speak and write Swedish and English fluently.\nRequirements\n\u2022 Experience with in-depth troubleshooting\n\u2022 Good knowledge of Microsoft 365 and Azure\n\u2022 Experience with Windows Server 2016 and above \u2013 setup and maintenance\n\u2022 Good understanding of networking\nMerits\n\u2022 Experience with various backup solutions\n\u2022 Experience with virtualization\n\u2022 B-class driver's license\nWe place great importance on your personal qualities.\nWhat We Offer\nAt Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop at all times. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your skills with the right assignments as you advance. We regularly organize exciting and fun activities where you as a consultant get the opportunity to meet and socialize with your colleagues in pleasant and relaxing settings.","language":"sv","is_translated":true,"title_original":"Tekniker inom 2nd line support","description_original":"Vi \u00e4r specialister p\u00e5 bemanning och konsulttj\u00e4nster inom IT och teknik \u2013 fr\u00e5n lovande talanger och konsulter med bred kompetens till erfarna specialister med djup expertis.\nF\u00f6r dig som kandidat inneb\u00e4r vi en trygg partner som erbjuder sp\u00e4nnande uppdrag, personlig utveckling och n\u00e4ra kontakt med v\u00e5ra r\u00e5dgivare. Vi ser till att du f\u00e5r r\u00e4tt uppdrag f\u00f6r din kompetens och dina ambitioner \u2013 alltid med m\u00e4nniskan i centrum.\nF\u00f6r v\u00e5ra kunder betyder det att vi \u00e4r en p\u00e5litlig leverant\u00f6r som snabbt kan matcha r\u00e4tt kompetens med r\u00e4tt behov. Ut\u00f6ver v\u00e5r egen starka konsultorganisation har vi \u00e4ven ett ut\u00f6kat partnern\u00e4tverk, vilket g\u00f6r att vi kan erbjuda \u00e4nnu st\u00f6rre flexibilitet och bredd i leveransen.\nSamarbete och kvalitet pr\u00e4glar allt vi g\u00f6r, och v\u00e5ra k\u00e4rnv\u00e4rden sammanfattas i v\u00e5rt l\u00f6fte: Empowering the Nordics through people.\nEccera har 300 anst\u00e4llda och kontor i Stockholm, G\u00f6teborg, Malm\u00f6 och Link\u00f6ping.\u00a0Vi \u00e4r medlem i Almega Kompetensf\u00f6retagen och f\u00f6ljer deras tecknade kollektivavtal med Unionen.\nEccera s\u00f6ker supporttekniker med minst tv\u00e5 \u00e5rs erfarenhet av IT-support p\u00e5 2nd line niv\u00e5 till uppdrag hos en kund i Stockholm som beh\u00f6ver st\u00e4rka sin 2nd line support.\nSom konsult p\u00e5 Eccera\u00a0f\u00e5r du en trygg anst\u00e4llning och samlar p\u00e5 dig v\u00e4rdefull arbetslivserfarenhet p\u00e5 uppdrag hos v\u00e5ra kunder. Din konsultchef st\u00f6ttar dig i din utveckling d\u00e4r du hela tiden fyller p\u00e5 med nya erfarenheter och kunskaper. En utm\u00e4rkt m\u00f6jlighet att g\u00f6ra karri\u00e4r.\nUppdraget \u00e4r p\u00e5 heltid och kommer att p\u00e5g\u00e5 tills vidare.\nDina arbetsuppgifter\nSom tekniker inom 2nd line support kommer du arbeta med att ta emot och l\u00f6sa incidenter samt problem som eskalerats fr\u00e5n 1st line. Du kommer att arbeta n\u00e4ra verksamheten och \u00e4rendena l\u00f6ser du via telefon, remote och onsite. Att l\u00f6sa de mer komplexa problemen med hj\u00e4lp av grundlig fels\u00f6kning \u00e4r en stor del av arbetet. Du kommer att arbeta med dagligt installations- och serviceunderh\u00e5ll, s\u00e4kerhetsl\u00f6sningar samt supportarbete p\u00e5 utrustning samt i system och applikationer s\u00e5som Microsoft 365, Azure och Intune.\nDin profil och kvalifikationer\nF\u00f6r att lyckas i rollen ser vi att du har arbetet i minst tv\u00e5 \u00e5r med liknande arbetsuppgifter och inom IT i fem \u00e5r. Som person har du ett strukturerat tankes\u00e4tt med uppm\u00e4rksamhet p\u00e5 detaljer. Du \u00e4r tekniskt kunnig, en riktig lagspelare samt talar och skriver svenska och engelska flytande.\nKrav\n\u2022\u00a0\u00a0\u00a0\u00a0Erfarenhet av djupare fels\u00f6kning\n\u2022\u00a0\u00a0\u00a0\u00a0Goda kunskaper inom Microsoft 365 och Azure\n\u2022\u00a0\u00a0\u00a0\u00a0Erfarenhet av Windows Server 2016 och upp\u00e5t \u2013 upps\u00e4ttning och underh\u00e5ll\n\u2022\u00a0\u00a0\u00a0\u00a0God n\u00e4tverksf\u00f6rst\u00e5else\nMeriterande\n\u2022\u00a0\u00a0\u00a0\u00a0Erfarenhet kring olika backupl\u00f6sningar\n\u2022\u00a0\u00a0\u00a0\u00a0Erfarenhet av virtualisering\n\u2022\u00a0\u00a0\u00a0\u00a0B-k\u00f6rkort\nVi l\u00e4gger stor vikt vid dina personliga egenskaper.\nVad vi erbjuder\nP\u00e5 Eccera f\u00e5r du de verktyg du beh\u00f6ver f\u00f6r att n\u00e5 dina m\u00e5l. Vi erbjuder alla v\u00e5ra konsulter kvalificerade utbildningar och certifieringar inom den senaste tekniken. Vi s\u00e4tter stort v\u00e4rde p\u00e5 att v\u00e5ra medarbetare hela tiden ska forts\u00e4tta att utvecklas. D\u00e4rf\u00f6r erbjuder vi dig m\u00f6jligheten att l\u00e4gga upp en individuell utbildningsplan, d\u00e4r vi bekostar s\u00e5v\u00e4l studiematerial som sj\u00e4lva certifieringarna. Under din utveckling kommer vi matcha din kompetens mot r\u00e4tt uppdrag i takt med att du avancerar.\u00a0Vi\u00a0genomf\u00f6r regelbundet sp\u00e4nnande och roliga aktiviteter d\u00e4r du som konsult f\u00e5r m\u00f6jlighet att tr\u00e4ffa och umg\u00e5s med dina kollegor under trevliga och avslappnande former.","available_locales":["en"],"price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":null,"full_address":null,"city":"Stockholm","country":"SE","latitude":59.335702264479,"longitude":18.064698255641},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Eccera Professionals AB","postcode":"11135","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.eccera.com\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Hollie Van de Ruit","driving_license":true,"employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Eccera Professionals AB","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":10,"ai_views_count":19,"bot_views_count":0,"ai_vendor_counts":{"meta":5,"other":4,"openai":5,"anthropic":5},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"+46734159374","owner_email":"Hollie.VandeRuit@eccera.com","images":[],"published_at":"2026-07-27T11:35:35+00:00","expires_at":"2026-09-25T23:59:59+00:00","created_at":"2026-07-28T03:17:03+00:00","updated_at":"2026-09-22T03:18:11+00:00"}}