{"data":{"id":162537,"slug":"tekniker-it-inom-arbetsplatsstod","type":"job","title":"IT Support Technician","description":"Make technology\u2014and everyday work\u2014run smoothly for others. When a meeting won't start, the network is down, or a computer is acting up\u2014that's when you step in and fix it. As an IT Support Technician at Trafikverket, you help your colleagues get their day to work. You work both on-site and remotely, and what you do makes a difference\u2014directly.\n\nWork Tasks\nThis is a role where you interact with people just as much as with technology. You work in a supportive and collaborative team where you all keep operations running. Here, you can be yourself, contribute your strengths, and continue developing in your role\u2014whether you're already experienced or curious about the next step in your career.\n\nWhat You Do\nAs an IT Support Technician with us, you provide user support both physically on-site and remotely. You:\n- help colleagues with everyday technology: computers, printers, meeting rooms, mobile phones, etc.\n- solve problems, answer questions, and ensure users can move forward\n- perform new installations of Trafikverket computers\n- work in a ticket management system and follow up on your cases throughout their lifecycle\n- provide support via phone, email, and Skype\u2014not just on-site\n- ensure spare parts and equipment are available\n- work both independently and in close collaboration with team members\n\nSome tasks may involve heavy lifting or awkward postures, but you'll have the right tools and support. You'll be part of a team that supports each other\u2014with knowledge, energy, and good humor. We work closely together, even though we're at different locations. We have an open and respectful culture, and we know that work-life balance is essential for thriving and performing well.\n\nWe want more people to feel welcome with us\u2014regardless of gender, background, or previous experience. What matters most isn't where you come from, but where you want to go. And we hope you want to come here.\n\nQualifications\nWho Are You?\nWe believe you enjoy helping others, are solution-focused, and thrive in a dynamic environment. You don't need to know everything\u2014but you're curious, eager to learn, and comfortable asking for help when needed.\n\nYou're calm and professional, even when things get stressful. You like to bring order, stay on top of your tasks, and help things run smoothly. Collaboration and good communication are natural parts of how you work.\n\nWe're looking for someone who has:\n- upper secondary education in IT or equivalent knowledge through experience\n- at least two years of professional IT support experience in the past five years\n- experience working with computers and other equipment\n- good ability to communicate in Swedish, both spoken and written\n- a B-class driver's license and experience driving a car\n\nIt's a plus if you also have:\n- experience with ticket management systems (e.g., Helix\/Remedy ITSM)\n- strong knowledge of Microsoft products and platforms\n- worked as an on-site technician in a larger organization\n\nAdditional Information\nTo make sure you don't miss important information about your application, keep yourself updated via My Career Page! We primarily use email (from address: noreply@heroma.se) for notifications and interviews. Check your inbox and spam\/junk folder regularly during this time to ensure you receive all information from us! You may also want to add that email address to your contacts.\n\nWeb-based tests are used as part of the selection process in this recruitment.\n\nYou're motivated by active employee engagement where you take responsibility for your tasks in a goal-oriented way while being mindful of how you contribute to the whole through collaboration with others.\n\nThis position is classified as a security-sensitive role. Employment requires successful completion of a security vetting process, conducted in accordance with the Security Protection Act (2018:585).\n\nApplication\nThe questions you answer when submitting your application will form the basis of our initial selection. Unless otherwise stated in the job posting, we'd like you to attach your CV. We've stopped requesting cover letters since we don't use them as part of our selection materials. If you have protected personal information, contact the hiring manager so your application is handled according to special procedures. You'll find the manager's name and contact details in the job posting.\n\nWithin our IT organization, you'll help develop Sweden using modern and innovative solutions. We're in the midst of an exciting transformation where we're making the most of digitalization's opportunities. Digitalization places ever-greater demands on us, and we want to adapt our expertise, work methods, and organization accordingly. We have overall responsibility for IT and telecommunications\u2014a service that runs 24\/7, year-round\u2014just like Sweden's transport system.\n\nAt Trafikverket, we work to bring Sweden closer together. We believe that a combination of different experiences, backgrounds, and perspectives is the best foundation for building a workplace free from discrimination and an environment where everyone thrives and does their best. We believe in diversity, where reliability, commitment, and courage are the common denominators. That's how we best represent our society.","language":"sv","is_translated":true,"title_original":"Tekniker IT inom Arbetsplatsst\u00f6d","description_original":"F\u00e5 tekniken - och vardagen - att fungera f\u00f6r andra. N\u00e4r m\u00f6tet inte kommer ig\u00e5ng, n\u00e4tverket strular eller datorn kr\u00e5nglar - d\u00e5 \u00e4r det du som kliver in och l\u00f6ser det. Som IT-tekniker p\u00e5 Trafikverket hj\u00e4lper du dina kollegor att f\u00e5 sin dag att fungera. Du jobbar b\u00e5de p\u00e5 plats och p\u00e5 distans, och det du g\u00f6r g\u00f6r skillnad - direkt.\nArbetsuppgifter\nDet h\u00e4r \u00e4r en roll d\u00e4r du m\u00f6ter m\u00e4nniskor minst lika mycket som teknik. Du arbetar i ett tryggt och hj\u00e4lpsamt team d\u00e4r ni tillsammans h\u00e5ller verksamheten ig\u00e5ng. Hos oss f\u00e5r du vara dig sj\u00e4lv, bidra med dina styrkor och forts\u00e4tta utvecklas i din roll - oavsett om du redan \u00e4r erfaren eller nyfiken p\u00e5 n\u00e4sta steg i karri\u00e4ren.\nVad du g\u00f6r i jobbet\nSom IT-tekniker hos oss arbetar du med anv\u00e4ndarsupport, b\u00e5de fysiskt p\u00e5 plats och p\u00e5 distans. Du:\nhj\u00e4lper kollegor med teknik i vardagen: datorer, skrivare, m\u00f6tesrum, mobiltelefoner m.m.\nl\u00f6ser problem, svarar p\u00e5 fr\u00e5gor och ser till att anv\u00e4ndarna kommer vidare\nutf\u00f6r nyinstallation av Trafikverkets datorer\narbetar i ett \u00e4rendehanteringssystem och f\u00f6ljer upp dina \u00e4renden hela v\u00e4gen\nhj\u00e4lper till via telefon, e-post och Skype - inte bara p\u00e5 plats\nser till att reservdelar och utrustning finns tillg\u00e4ngligt\narbetar b\u00e5de sj\u00e4lvst\u00e4ndigt och med n\u00e4ra kontakt med kollegor i teamet\n\nVissa moment kan inneb\u00e4ra tunga lyft eller obekv\u00e4ma arbetsst\u00e4llningar, men du har r\u00e4tt hj\u00e4lpmedel och st\u00f6d. Du blir en del av ett team som st\u00f6ttar varandra - med kunskap, energi och ett gott hum\u00f6r. Vi jobbar n\u00e4ra tillsammans, \u00e4ven om vi sitter p\u00e5 olika orter. Vi har en \u00f6ppen och respektfull kultur, och vi vet att balans mellan jobb och fritid \u00e4r en f\u00f6ruts\u00e4ttning f\u00f6r att trivas och prestera.\nVi vill att fler ska k\u00e4nna sig v\u00e4lkomna hos oss - oavsett k\u00f6n, bakgrund eller tidigare erfarenheter. Det viktigaste \u00e4r inte var du kommer ifr\u00e5n, utan vart du vill. Och vi hoppas att du vill hit.\nKvalifikationer\nVem \u00e4r du?\nVi tror att du gillar att hj\u00e4lpa andra, \u00e4r l\u00f6sningsfokuserad och trivs i en milj\u00f6 d\u00e4r det h\u00e4nder saker. Du beh\u00f6ver inte kunna allt - men du \u00e4r nyfiken, l\u00e4r dig g\u00e4rna nytt och \u00e4r trygg i att fr\u00e5ga om hj\u00e4lp n\u00e4r det beh\u00f6vs.\nDu \u00e4r lugn och professionell, \u00e4ven n\u00e4r det blir stressigt. Du gillar att skapa ordning, h\u00e5lla koll p\u00e5 dina uppgifter och bidra till att saker fungerar. Samarbete och god kommunikation \u00e4r en sj\u00e4lvklar del av hur du jobbar.\nVi s\u00f6ker dig som har:\ngymnasieutbildning inom IT eller motsvarande kunskaper genom erfarenhet\nminst tv\u00e5 \u00e5rs yrkesm\u00e4ssig erfarenhet av IT-support de senaste fem \u00e5ren\narbetat med datorer och annan kringutrustning\ngod f\u00f6rm\u00e5ga att kommunicera p\u00e5 svenska, b\u00e5de i tal och skrift\nB-k\u00f6rkort och vana att k\u00f6ra bil\n\nDet \u00e4r meriterande om du ocks\u00e5 har:\nerfarenhet av \u00e4rendehanteringssystem (t ex Helix\/Remedy ITSM)\ngoda kunskaper i Microsofts produkter och plattformar\narbetat som on-site tekniker i en st\u00f6rre organisation\n\u00d6vrig information\nF\u00f6r att undvika att du missar viktig information om din ans\u00f6kan beh\u00f6ver du se till att h\u00e5lla dig uppdaterad via Min karri\u00e4rsida! Vi anv\u00e4nder fr\u00e4mst mail (fr\u00e5n mejladress: noreply@heroma.se) f\u00f6r att g\u00f6ra utskick och kallelser. Kolla din inkorg och \u00e4ven skr\u00e4ppost\/SPAM regelbundet under denna tid f\u00f6r att vara s\u00e4ker p\u00e5 att du f\u00e5r all information fr\u00e5n oss! Du kan med f\u00f6rdel \u00e4ven l\u00e4gga till den mejladressen i dina mejlkontakter.\nI denna rekrytering anv\u00e4nds webbaserade tester som en del i urvalet.\nDu motiveras av ett aktivt medarbetarskap d\u00e4r du p\u00e5 ett m\u00e5lmedvetet s\u00e4tt tar ansvar f\u00f6r dina arbetsuppgifter samtidigt som du \u00e4r uppm\u00e4rksam p\u00e5 hur du \u00e4r en del av och bidrar till helheten genom att samverka med andra.\nAnst\u00e4llningen \u00e4r placerad i s\u00e4kerhetsklass. F\u00f6r anst\u00e4llning kr\u00e4vs godk\u00e4nt resultat i s\u00e4kerhetspr\u00f6vningen, som genomf\u00f6rs i enlighet med best\u00e4mmelser i s\u00e4kerhetsskyddslagen (2018:585).\nAns\u00f6kan\nDe fr\u00e5gor som du f\u00e5r besvara n\u00e4r du skickar in din ans\u00f6kan kommer att ligga till grund f\u00f6r det f\u00f6rsta urvalet vi g\u00f6r.\u00a0Om det inte st\u00e5r n\u00e5got annat i annonsen vill vi att du bifogar ditt CV. Vi har slutat beg\u00e4ra in personligt brev eftersom vi inte har med det som del av urvalsunderlaget. Om du har skyddade personuppgifter ska du kontakta ansvarig chef f\u00f6r rekryteringen s\u00e5 att din ans\u00f6kan blir hanterad enligt s\u00e4rskilda rutiner. Du hittar namn och kontaktuppgifter till chefen i annonsen.\nInom v\u00e5r IT-organisation \u00e4r du med och utvecklar Sverige med hj\u00e4lp av moderna och innovativa l\u00f6sningar. Vi \u00e4r mitt i en sp\u00e4nnande f\u00f6r\u00e4ndring d\u00e4r vi f\u00f6rs\u00f6ker ta vara p\u00e5 digitaliseringens m\u00f6jligheter till fullo. Digitaliseringen st\u00e4ller allt st\u00f6rre krav och vi vill d\u00e4rf\u00f6r anpassa oss vad g\u00e4ller kompetens, arbetss\u00e4tt och organisation i takt med utvecklingen. Vi har ett helhetsansvar f\u00f6r IT och telekom, en verksamhet som p\u00e5g\u00e5r dygnet runt, \u00e5ret om - precis som Sveriges transportsystem.\nP\u00e5 Trafikverket jobbar vi med att g\u00f6ra Sverige n\u00e4rmare. Vi tror p\u00e5 att en f\u00f6rening av olika erfarenheter, bakgrunder och perspektiv \u00e4r den b\u00e4sta grunden f\u00f6r att bygga en arbetsplats fri fr\u00e5n diskriminering och en milj\u00f6 d\u00e4r alla trivs och g\u00f6r sitt b\u00e4sta. Vi tror p\u00e5 m\u00e5ngfald d\u00e4r den gemensamma n\u00e4mnaren \u00e4r p\u00e5litlighet, engagemang och mod. F\u00f6r det \u00e4r s\u00e5 vi b\u00e4st representerar v\u00e5rt samh\u00e4lle.","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"Ort enligt annonsen","full_address":null,"city":"Ort enligt annonsen","country":"SE","latitude":60.484303,"longitude":15.433969},"metadata":{"region":"Dalarnas l\u00e4n","duration":"Tills vidare","employer":"Trafikverket","postcode":"00000","positions":1,"profession":"Helpdesktekniker\/Supporttekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.trafikverket.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Thommie Lundqvist","driving_license":true,"employment_type":"Vanlig anst\u00e4llning","occupation_field":"Data\/IT","employer_workplace":"Trafikverket","translation_status":"done","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0101254010","owner_email":"thommie.lundqvist@trafikverket.se","images":[],"published_at":"2026-08-19T13:37:09+00:00","expires_at":"2026-09-08T23:59:59+00:00","created_at":"2026-08-20T03:05:22+00:00","updated_at":"2026-08-20T04:00:27+00:00"}}