{"data":{"id":209360,"slug":"tekniker-it-inom-arbetsplatsstod-gavle","type":"job","title":"IT Technician for Workplace Support - G\u00e4vle","description":"Make technology and everyday work function for others. When meetings won't start, the network's down, or computers are acting up - that's when you step in and solve it. As an IT technician at Trafikverket, you help your colleagues get their day to work smoothly. You work both on-site and remotely, and your work makes a direct difference!\nWork Tasks\nAs part of User Support IT, you're part of a vital support function for all of Trafikverket. The function is responsible for and provides first and second-line support, including on-site support, in IT and telephony. We provide support to Trafikverket's internal and external stakeholders who use Trafikverket's systems. Areas covered include client applications, IT workstations, printing functions, communication, and telephony. As a technician, you'll work in a traditional role, which involves remote management of hardware and software, troubleshooting, and technical problem-solving of everything from clients, mobile phones, and applications. In this role, it's important that you have a strong IT interest and a high sense of good service. Our vision is to always keep the user in focus!\nYour Role in Workplace Support\nIn this position, you're based in G\u00e4vle and work with a focus on Workplace Support. Personal contact with the user is a central part of the work. You work independently, but in close contact with colleagues in the team. Your work includes:\nproviding on-site support in users' IT day-to-day needs, including technology in meeting rooms\nworking in a ticket management system and following up on your cases throughout\nassisting users via phone, email, and Skype\nensuring spare parts and equipment are available\n\nTravel during work occurs as you cover for technicians in other locations during absences or other needs. Some tasks may involve heavy lifting or uncomfortable work positions.\nWhat Do We Offer You?\nYou become part of a team that supports each other with knowledge, energy, and good humor. We work closely together, even though we're in different locations. We have an open and respectful culture, and we know that balance between work and leisure is essential for thriving and performing.\nYour manager will be Thommie Lundqvist. My leadership is built on trust, clarity, and open dialogue. I want to give my employees scope for action and the opportunity to use their strengths, while we take responsibility for our mission and how we contribute to our shared delivery. For me, it's important to understand what works, what needs improvement, and that we implement it together in practice.\nQualifications\nWho Are You?\nWe believe you like helping others, are solution-focused, and thrive in an environment where things happen. You don't need to know everything, but you're curious, eager to learn new things, and comfortable asking for help when needed.\nYou're calm and professional, even when things get stressful. You like creating order, keeping track of your tasks, and contributing to making things work. You adapt your approach and explanations to the user's needs and technical understanding. Collaboration and good communication are a natural part of how you work.\nWe're Looking for Someone With:\nhigh school education in IT or equivalent knowledge\/education combined with work experience that we consider equivalent\nat least two years of professional experience within the last five years of customer-focused on-site IT support with direct personal user contact\nprofessional experience providing support in a Microsoft Windows and Microsoft Office environment\nprofessional experience with client management as well as installation, troubleshooting, and support of computers, mobile devices, and peripherals\nvery good ability to communicate in Swedish, both verbally and in writing\nB-category driver's license and experience driving\nIt's an advantage if you have:\nexperience with ticket management systems (e.g., Helix\/Remedy ITSM)\nworked as an on-site technician in a larger organization\nAdditional Information\nThe placement location is G\u00e4vle. This recruitment uses web-based tests as part of the selection process, and digital interviews are planned for weeks 42-43.\nThe position is placed in a security class. Employment requires approved security clearance results, conducted according to the provisions of the Security Protection Act (2018:585).\nTo ensure you don't miss important information about your application, you need to keep yourself updated via My Career Page! We primarily use email (from address: noreply@heroma.se) for notifications and calls. Check your inbox and also spam\/junk regularly during this time to make sure you receive all information from us! You can also add that email address to your contacts.\nApplication\nThe questions you answer when submitting your application will form the basis for our initial selection. Unless otherwise stated in the ad, we'd like you to include your CV. We've stopped requesting cover letters since we don't include them in the selection materials. If you have protected personal information, you should contact the manager responsible for recruitment so your application is handled according to special procedures. You'll find the manager's name and contact details in the ad.\nWithin our IT organization, you're part of developing Sweden using modern and innovative solutions. We're in the midst of exciting change where we're making the most of digitalization's opportunities. Digitalization makes increasingly greater demands, and we therefore want to adapt our expertise, working methods, and organization with development as it happens. We have overall responsibility for IT and telecom, an operation that runs 24\/7, year-round - just like Sweden's transportation system.\nAt Trafikverket, we work to bring Sweden closer together. We believe that a combination of different experiences, backgrounds, and perspectives is the best foundation for building a workplace free from discrimination and an environment where everyone thrives and does their best. We believe in diversity where the common denominator is reliability, commitment, and courage. Because that's how we best represent our society.","language":"sv","is_translated":true,"title_original":"Tekniker IT inom Arbetsplatsst\u00f6d - G\u00e4vle","description_original":"F\u00e5 tekniken och vardagen att fungera f\u00f6r andra. N\u00e4r m\u00f6tet inte kommer ig\u00e5ng, n\u00e4tverket strular eller datorn kr\u00e5nglar - d\u00e5 \u00e4r det du som kliver in och l\u00f6ser det. Som IT-tekniker p\u00e5 Trafikverket hj\u00e4lper du dina kollegor att f\u00e5 sin dag att fungera. Du jobbar b\u00e5de p\u00e5 plats och p\u00e5 distans och ditt jobb g\u00f6r skillnad - direkt!\nArbetsuppgifter\nSom en del av Anv\u00e4ndarst\u00f6d IT ing\u00e5r du i en viktig st\u00f6djande funktion f\u00f6r hela Trafikverket. Funktionen ansvarar f\u00f6r och tillhandah\u00e5ller f\u00f6rsta och andra linjen support, inklusive p\u00e5-platsen-st\u00f6d, inom IT och telefoni. Vi ger support och st\u00f6d till Trafikverkets interna och externa akt\u00f6rer som anv\u00e4nder Trafikverkets system. Omr\u00e5den som ing\u00e5r \u00e4r klientapplikationer, IT-arbetsplatsen, utskriftsfunktionen, kommunikation och telefoni. Som tekniker kommer du att arbeta i en traditionell roll, detta inneb\u00e4r fj\u00e4rrstyrning avseende h\u00e5rd- och mjukvara, fels\u00f6kning och teknisk probleml\u00f6sning av allt ifr\u00e5n klienter, mobiltelefoner och applikationer. I tj\u00e4nsten \u00e4r det viktigt att du har ett stort IT-intresse och h\u00f6g k\u00e4nsla f\u00f6r god service. V\u00e5r vision \u00e4r att alltid ha anv\u00e4ndaren i fokus!\nDin roll inom Arbetsplatsst\u00f6d\nI den h\u00e4r tj\u00e4nsten \u00e4r du placerad i G\u00e4vle och arbetar med fokus p\u00e5 Arbetsplatsst\u00f6d. Det personliga m\u00f6tet med anv\u00e4ndaren \u00e4r en central del av arbetet. Du arbetar sj\u00e4lvst\u00e4ndigt, men med n\u00e4ra kontakt med kollegor i teamet. I arbetet ing\u00e5r att:\nge st\u00f6d p\u00e5 plats i anv\u00e4ndarnas IT-vardag, bland annat med teknik i m\u00f6tesrum\narbeta i ett \u00e4rendehanteringssystem och f\u00f6lja upp dina \u00e4renden hela v\u00e4gen\nhj\u00e4lpa anv\u00e4ndare via telefon, e-post och Skype\nse till att reservdelar och utrustning finns tillg\u00e4ngligt\n\nResor i tj\u00e4nsten f\u00f6rekommer d\u00e5 du t\u00e4cker upp f\u00f6r tekniker p\u00e5 andra orter vid ledighet eller andra behov. Vissa moment kan inneb\u00e4ra tunga lyft eller obekv\u00e4ma arbetsst\u00e4llningar.\nVad erbjuder vi dig?\nDu blir en del av ett team som st\u00f6ttar varandra med kunskap, energi och ett gott hum\u00f6r. Vi jobbar n\u00e4ra tillsammans, \u00e4ven om vi sitter p\u00e5 olika orter. Vi har en \u00f6ppen och respektfull kultur, och vi vet att balans mellan jobb och fritid \u00e4r en f\u00f6ruts\u00e4ttning f\u00f6r att trivas och prestera.\nJag som blir din chef heter Thommie Lundqvist. Mitt ledarskap bygger p\u00e5 tillit, tydlighet och en \u00f6ppen dialog. Jag vill ge mina medarbetare handlingsutrymme och m\u00f6jlighet att anv\u00e4nda sina styrkor, samtidigt som vi tar ansvar f\u00f6r v\u00e5rt uppdrag och f\u00f6r hur vi bidrar till v\u00e5r gemensamma leverans. F\u00f6r mig \u00e4r det viktigt att f\u00f6rst\u00e5 vad som fungerar, vad som beh\u00f6ver f\u00f6rb\u00e4ttras och att vi tillsammans oms\u00e4tter det i praktiken.\nKvalifikationer\nVem \u00e4r du?\nVi tror att du gillar att hj\u00e4lpa andra, \u00e4r l\u00f6sningsfokuserad och trivs i en milj\u00f6 d\u00e4r det h\u00e4nder saker. Du beh\u00f6ver inte kunna allt men du \u00e4r nyfiken, l\u00e4r dig g\u00e4rna nytt och \u00e4r trygg i att fr\u00e5ga om hj\u00e4lp n\u00e4r det beh\u00f6vs.\nDu \u00e4r lugn och professionell, \u00e4ven n\u00e4r det blir stressigt. Du gillar att skapa ordning, h\u00e5lla koll p\u00e5 dina uppgifter och bidra till att saker fungerar. Du anpassar ditt bem\u00f6tande och dina f\u00f6rklaringar efter anv\u00e4ndarens behov och tekniska f\u00f6rst\u00e5else. Samarbete och god kommunikation \u00e4r en sj\u00e4lvklar del av hur du jobbar.\nVi s\u00f6ker dig som har:\ngymnasieutbildning inom IT eller motsvarande kunskaper\/utbildning i kombination med arbetslivserfarenhet som av oss bed\u00f6ms likv\u00e4rdig\nminst tv\u00e5 \u00e5rs yrkesm\u00e4ssig erfarenhet under de senaste fem \u00e5ren av serviceinriktad IT-support p\u00e5 plats hos anv\u00e4ndare med direkt personlig anv\u00e4ndarkontakt\nyrkesm\u00e4ssig erfarenhet av support i en milj\u00f6 baserad p\u00e5 Microsoft Windows och Microsoft Office\nyrkesm\u00e4ssig erfarenhet av klienthantering samt installation, fels\u00f6kning och support av datorer, mobila enheter och kringutrustning\nmycket god f\u00f6rm\u00e5ga att kommunicera p\u00e5 svenska, b\u00e5de i tal och skrift\nB-k\u00f6rkort och vana att k\u00f6ra bil\n\nDet \u00e4r meriterande om du har:\nerfarenhet av \u00e4rendehanteringssystem (t.ex. Helix\/Remedy ITSM)\narbetat som on-site tekniker i en st\u00f6rre organisation\n\u00d6vrig information\nPlaceringsort \u00e4r G\u00e4vle. I denna rekrytering anv\u00e4nds webbaserade tester som en del i urvalet och digitala intervjuer planeras h\u00e5llas under v. 42-43.\nAnst\u00e4llningen \u00e4r placerad i s\u00e4kerhetsklass. F\u00f6r anst\u00e4llning kr\u00e4vs godk\u00e4nt resultat i s\u00e4kerhetspr\u00f6vningen, som genomf\u00f6rs i enlighet med best\u00e4mmelser i s\u00e4kerhetsskyddslagen (2018:585).\nF\u00f6r att undvika att du missar viktig information om din ans\u00f6kan beh\u00f6ver du se till att h\u00e5lla dig uppdaterad via Min karri\u00e4rsida! Vi anv\u00e4nder fr\u00e4mst mail (fr\u00e5n mailadress: noreply@heroma.se) f\u00f6r att g\u00f6ra utskick och kallelser. Kolla din inkorg och \u00e4ven skr\u00e4ppost\/SPAM regelbundet under denna tid f\u00f6r att vara s\u00e4ker p\u00e5 att du f\u00e5r all information fr\u00e5n oss! Du kan med f\u00f6rdel \u00e4ven l\u00e4gga till den mailadressen i dina mailkontakter.\nAns\u00f6kan\nDe fr\u00e5gor som du f\u00e5r besvara n\u00e4r du skickar in din ans\u00f6kan kommer att ligga till grund f\u00f6r det f\u00f6rsta urvalet vi g\u00f6r.\u00a0Om det inte st\u00e5r n\u00e5got annat i annonsen vill vi att du bifogar ditt CV. Vi har slutat beg\u00e4ra in personligt brev eftersom vi inte har med det som del av urvalsunderlaget. Om du har skyddade personuppgifter ska du kontakta ansvarig chef f\u00f6r rekryteringen s\u00e5 att din ans\u00f6kan blir hanterad enligt s\u00e4rskilda rutiner. Du hittar namn och kontaktuppgifter till chefen i annonsen.\nInom v\u00e5r IT-organisation \u00e4r du med och utvecklar Sverige med hj\u00e4lp av moderna och innovativa l\u00f6sningar. Vi \u00e4r mitt i en sp\u00e4nnande f\u00f6r\u00e4ndring d\u00e4r vi f\u00f6rs\u00f6ker ta vara p\u00e5 digitaliseringens m\u00f6jligheter till fullo. Digitaliseringen st\u00e4ller allt st\u00f6rre krav och vi vill d\u00e4rf\u00f6r anpassa oss vad g\u00e4ller kompetens, arbetss\u00e4tt och organisation i takt med utvecklingen. Vi har ett helhetsansvar f\u00f6r IT och telekom, en verksamhet som p\u00e5g\u00e5r dygnet runt, \u00e5ret om - precis som Sveriges transportsystem.\nP\u00e5 Trafikverket jobbar vi med att g\u00f6ra Sverige n\u00e4rmare. Vi tror p\u00e5 att en f\u00f6rening av olika erfarenheter, bakgrunder och perspektiv \u00e4r den b\u00e4sta grunden f\u00f6r att bygga en arbetsplats fri fr\u00e5n diskriminering och en milj\u00f6 d\u00e4r alla trivs och g\u00f6r sitt b\u00e4sta. Vi tror p\u00e5 m\u00e5ngfald d\u00e4r den gemensamma n\u00e4mnaren \u00e4r p\u00e5litlighet, engagemang och mod. F\u00f6r det \u00e4r s\u00e5 vi b\u00e4st representerar v\u00e5rt samh\u00e4lle.","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Ort enligt annonsen","full_address":null,"city":"Ort enligt annonsen","country":"SE","latitude":60.67488,"longitude":17.141273},"metadata":{"region":"G\u00e4vleborgs l\u00e4n","duration":"Tills vidare","employer":"Trafikverket","postcode":"00000","positions":1,"profession":"IT-tekniker\/Datatekniker","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/www.trafikverket.se\/","scope_of_work":"100\u2013100 %","working_hours":"Heltid","contact_person":"Anna Isl\u00e9n","driving_license":true,"employment_type":"full_time","occupation_field":"Data\/IT","employer_workplace":"Trafikverket","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":5,"bot_views_count":2,"ai_vendor_counts":{"openai":2,"anthropic":3},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"0101235541","owner_email":"anna.islen@trafikverket.se","images":[],"published_at":"2026-09-14T08:39:39+00:00","expires_at":"2026-10-04T23:59:59+00:00","created_at":"2026-09-15T02:57:47+00:00","updated_at":"2026-09-16T08:53:29+00:00"}}