{"data":{"id":62472,"slug":"teknisk-customer-support-till-centrala-stockholm","type":"job","title":"Technical Customer Support in Central Stockholm!","description":"We are now seeking, on behalf of our client, a technical Customer Support representative for a fast-growing SaaS company. Here you'll have the chance to step into an environment where the pace is high, decision-making is swift, and your efforts make a real difference\u2014every single day.\nThis is the role for you if you thrive when no two days are alike. You enjoy understanding how things actually work, and you're driven to solve problems\u2014not just quickly, but smartly.\nAbout the Role\nAt our client, you'll be a central part of the customer experience. You are the link between users, product, and technology. You play a crucial role in ensuring that customers get maximum value from the platform.\nYou won't just answer questions; you'll troubleshoot, guide, and make an impact. The role also involves close collaboration with development and product teams, where your input helps shape future solutions.\nYour main responsibilities:\n\nTroubleshoot technical issues and help customers move forward via phone and chat\n\n\nCommunicate solutions in a clear and educational manner\n\n\nIdentify patterns in support cases and contribute to improvements\n\n\nHelp develop and streamline support processes\n\n\nWe believe you:\n\nHave experience with SaaS, technical support, or a similar role\n\n\nHave a genuine technical interest and enjoy understanding systems deeply\n\n\nThrive in a dynamic environment where not everything is completely defined\n\n\nHave an entrepreneurial mindset and take own initiative\n\n\nAre solution-oriented and like taking responsibility\n\n\nCommunicate fluently in Swedish and have very good English skills\n\n\nIt's a plus if you have:\n\nBasic knowledge of APIs, integrations, or databases\n\n\nExperience from fast-growing companies or startup environments\n\nApplication\nApply through our website by clicking \"Apply\" and uploading your CV. Selection is ongoing.\nQuestions? Feel free to contact: Klara Andersson \u2013 klara.andersson@hero.se\nIn this recruitment, you will be hired directly by our client with an immediate start date.\nWhy our client? You'll become part of a company in strong growth where you have the opportunity to make an impact, develop, and help build something from the inside. The culture is characterized by drive, curiosity, and a desire to continuously improve.\nDoes this sound like your kind of challenge? We look forward to your application.","language":"sv","is_translated":true,"title_original":"Teknisk Customer Support till Centrala Stockholm!","description_original":"Vi s\u00f6ker nu, f\u00f6r v\u00e5r kunds r\u00e4kning, en teknisk Customer Support till ett snabbv\u00e4xande SaaS-bolag. H\u00e4r f\u00e5r du chansen att kliva in i en milj\u00f6 d\u00e4r tempot \u00e4r h\u00f6gt, beslutsv\u00e4garna korta och d\u00e4r din insats g\u00f6r verklig skillnad \u2013 varje dag.\nDet h\u00e4r \u00e4r rollen f\u00f6r dig som trivs n\u00e4r ingen dag \u00e4r den andra lik. Du gillar att f\u00f6rst\u00e5 hur saker fungerar p\u00e5 riktigt, och du drivs av att l\u00f6sa problem \u2013 inte bara snabbt, utan smart.\nOm rollen Hos v\u00e5r kund blir du en central del av kundupplevelsen. Du \u00e4r l\u00e4nken mellan anv\u00e4ndare, produkt och teknik. Du spelar en avg\u00f6rande roll i att s\u00e4kerst\u00e4lla att kunderna f\u00e5r ut maximalt v\u00e4rde av plattformen.\nDu kommer inte bara svara p\u00e5 fr\u00e5gor, du kommer att fels\u00f6ka, guida och p\u00e5verka. Rollen inneb\u00e4r ocks\u00e5 ett n\u00e4ra samarbete med utveckling och produkt, d\u00e4r din input bidrar till att forma framtida l\u00f6sningar.\nDina huvudsakliga arbetsuppgifter:\n\nFels\u00f6ka tekniska problem och hj\u00e4lpa kunder fram\u00e5t via telefon och chatt\n\n\nKommunicera l\u00f6sningar p\u00e5 ett tydligt och pedagogiskt s\u00e4tt\n\n\nIdentifiera m\u00f6nster i support\u00e4renden och bidra till f\u00f6rb\u00e4ttringar\n\n\nVara med och utveckla och effektivisera supportprocesser\n\n\nVi tror att du:\n\nErfarenhet av SaaS, teknisk support eller liknande roll\n\n\nHar ett genuint tekniskt intresse och gillar att f\u00f6rst\u00e5 system p\u00e5 djupet\n\n\nTrivs i en dynamisk milj\u00f6 d\u00e4r allt inte \u00e4r helt definierat\n\n\nHar ett entrepren\u00f6riellt mindset och tar egna initiativ\n\n\n\u00c4r l\u00f6sningsorienterad och gillar att ta ansvar\n\n\nKommunicerar obehindrat p\u00e5 svenska och mycket goda kunskaper i engelska\n\n\nDet \u00e4r meriterande om du har:\n\nGrundl\u00e4ggande kunskaper inom API, integrationer eller databaser\n\n\nErfarenhet fr\u00e5n snabbv\u00e4xande bolag eller startupmilj\u00f6\n\nAns\u00f6kan\nAns\u00f6k via v\u00e5r hemsida genom att klicka p\u00e5 \u201dAns\u00f6k\u201d och registrera ditt CV. Urval sker l\u00f6pande.\nHar du fr\u00e5gor? Varmt v\u00e4lkommen att kontakta: Klara Andersson \u2013 klara.andersson@hero.se\nI den h\u00e4r rekryteringen blir du anst\u00e4lld direkt av v\u00e5ran kund med start omg\u00e5ende.\nVarf\u00f6r v\u00e5r kund? Du blir en del av ett bolag i stark tillv\u00e4xt d\u00e4r du f\u00e5r m\u00f6jlighet att p\u00e5verka, utvecklas och vara med och bygga upp n\u00e5got fr\u00e5n insidan. Kulturen pr\u00e4glas av driv, nyfikenhet och en vilja att hela tiden bli b\u00e4ttre.\nL\u00e5ter det som din typ av utmaning? D\u00e5 ser vi fram emot din ans\u00f6kan.","available_locales":["en"],"price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"112 46","full_address":null,"city":"Stockholm","country":"SE","latitude":59.336482970291,"longitude":18.031034538185},"metadata":{"region":"Stockholms l\u00e4n","duration":"Tills vidare","employer":"Hero AB","postcode":"11246","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/career.hero.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","employment_type":"full_time","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Hero","experience_required":true,"employment_type_label":"Vanlig anst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":9,"ai_views_count":20,"bot_views_count":0,"ai_vendor_counts":{"meta":5,"other":6,"openai":4,"anthropic":5},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"klara.andersson@hero.se","images":[],"published_at":"2026-06-09T15:40:40+00:00","expires_at":"2026-12-06T23:59:59+00:00","created_at":"2026-06-21T04:52:29+00:00","updated_at":"2026-09-22T02:50:44+00:00"}}