{"data":{"id":148375,"slug":"teknisk-kundsupport-2","type":"job","title":"Technical Customer Support","description":"Would you like a job where you provide first-class technical support, monitor and maintain systems, and validate and report results from fish passages? TiVA in Kalmar develops fish counters and camera systems used throughout Europe to monitor fish populations and migration routes.\n\nAbout TiVA\nWe at TiVA are a small, driven team of experts passionate about smart solutions related to water. Since our founding in 2020, our systems have been adopted by hydropower companies, authorities, interest organizations, and universities in Sweden and internationally.\n\nOur products are based on artificial intelligence and specially trained algorithms for species recognition and fish counting, with real-time results. Everything we do is guided by our core principles: quality, simplicity, and operational reliability.\n\nYour Responsibilities\nIn your role as technical customer support, you will have a varied day-to-day where you will, among other things:\nReceive support calls and help our customers with technical questions\nMonitor the operation of our systems\nPerform troubleshooting, updates, and maintenance\nContinuously validate collected material and write reports for customers\nWhen needed, work in production with assembly and configuration of devices and systems\n\nWho Are You?\nWe believe that to thrive in this role, you are a natural problem solver who doesn't give up when technology fails. Since we are a small team, it's important that you are self-reliant, responsible, and willing to take your own initiative. You are service-oriented, find it easy to talk with people, and enjoy going the extra mile to ensure customer satisfaction. It is highly valuable if you have an interest in nature or fish!\n\nWe Are Looking For Someone Who:\nHas basic knowledge of programming and\/or IT\/networking\nHas a strong technical interest and a general understanding of hardware and software\nHas good knowledge of Swedish and English, both spoken and written\n\nWe Offer\nThe opportunity to combine your interest in fish and nature with your career\nA varied job where no two weeks are the same\nA small team with short decision-making paths and great opportunities to make an impact\nThe chance to work with technology that makes a concrete difference for the environment\nCollective agreement and fitness benefits\n\nAbout the Position\nScope: Full-time, permanent position with a 6-month probationary period\nLocation: Our newly built offices in Kalmar\nStart Date: By agreement\nDeadline for Application: 2026-08-31. We conduct interviews on a rolling basis, so don't delay your application!\n\nApplication and Contact\nSend your application or questions to career@tiva.se.\nWe look forward to hearing from you!","language":"sv","is_translated":true,"title_original":"Teknisk kundsupport","description_original":"Vill du ha ett jobb d\u00e4r du arbetar med att ge f\u00f6rstklassig teknisk support, \u00f6vervakar och underh\u00e5ller system samt validerar och rapporterar resultat fr\u00e5n fiskpassager? TiVA i Kalmar utvecklar fiskr\u00e4knare och kamerasystem som anv\u00e4nds i hela Europa f\u00f6r att \u00f6vervaka fiskbest\u00e5nd och vandringsv\u00e4gar. \nOm TiVA\nVi p\u00e5 TiVA \u00e4r ett litet, drivet expertteam som brinner f\u00f6r smarta l\u00f6sningar kopplat till vatten. Sedan starten 2020 har v\u00e5ra system tagits i bruk av vattenkraftsbolag, myndigheter, intresseorganisationer och universitet, i Sverige och internationellt. \nProdukterna bygger p\u00e5 artificiell intelligens och specialtr\u00e4nade algoritmer f\u00f6r artigenk\u00e4nning och r\u00e4kning av fisk, med resultat i realtid. Allt vi g\u00f6r utg\u00e5r fr\u00e5n v\u00e5ra grundprinciper: kvalitet, enkelhet och drifts\u00e4kerhet.\nDina arbetsuppgifter\nI rollen som teknisk kundsupport f\u00e5r du en varierad vardag d\u00e4r du bland annat kommer att:\nTa emot supportsamtal och hj\u00e4lpa v\u00e5ra kunder med tekniska fr\u00e5gor\nDrift\u00f6vervaka v\u00e5ra system\nUtf\u00f6ra fels\u00f6kning, uppdateringar och underh\u00e5ll\nL\u00f6pande validera insamlat material och skriva rapporter till kunder\nVid behov arbeta i produktion med montering och konfigurering av enheter och system\n\nVem \u00e4r du?\nF\u00f6r att trivas i rollen tror vi att du \u00e4r en naturlig probleml\u00f6sare som inte ger upp n\u00e4r tekniken strular. Eftersom vi \u00e4r ett litet team \u00e4r det viktigt att du \u00e4r sj\u00e4lvg\u00e5ende, ansvarsfull och v\u00e5gar ta egna initiativ. Du \u00e4r serviceinriktad, har l\u00e4tt f\u00f6r att prata med m\u00e4nniskor och gillar att ge det lilla extra f\u00f6r att kunden ska bli n\u00f6jd. Det \u00e4r mycket meriterande om du har ett natur- eller fiskintresse!\nVi s\u00f6ker dig som:\nHar grundl\u00e4ggande kunskaper inom programmering och\/eller IT\/n\u00e4tverk\nHar ett starkt tekniskt intresse och en allm\u00e4n f\u00f6rst\u00e5else f\u00f6r h\u00e5rdvara och mjukvara\nGoda kunskaper i svenska och engelska, b\u00e5de i tal och skrift \n\nVi erbjuder\nM\u00f6jligheten att f\u00f6rena ditt intresse f\u00f6r fisk och natur med ditt yrkesliv.\nEtt omv\u00e4xlande jobb d\u00e4r ingen vecka \u00e4r den andra lik\nEtt litet team med korta beslutsv\u00e4gar och stora m\u00f6jligheter att p\u00e5verka\nChansen att jobba med teknik som g\u00f6r konkret nytta f\u00f6r milj\u00f6n\nKollektivavtal och friskv\u00e5rdsbidrag\n\nOm anst\u00e4llningen\nOmfattning: Heltid, tillsvidareanst\u00e4llning med 6 m\u00e5naders provanst\u00e4llning\nPlacering: I v\u00e5ra nybyggda lokaler i Kalmar\nTilltr\u00e4de: Enligt \u00f6verenskommelse\nSista ans\u00f6kningsdag: 2026-08-31, vi intervjuar l\u00f6pande, s\u00e5 v\u00e4nta inte med din ans\u00f6kan!\n\nAns\u00f6kan och kontakt\nSkicka din ans\u00f6kan eller fr\u00e5gor till career@tiva.se. \nVi ser fram emot att h\u00f6ra fr\u00e5n dig!","price":null,"currency":"SEK","status":"active","noindex":false,"location":{"address":"FLOTTILJV\u00c4GEN 16","full_address":null,"city":"KALMAR","country":"SE","latitude":56.675467371377,"longitude":16.289576371451},"metadata":{"region":"Kalmar l\u00e4n","duration":"Tills vidare","employer":"TIVA AB","postcode":"39241","positions":1,"profession":"Supporttekniker IT","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/tiva.se","scope_of_work":"100\u2013100 %","working_hours":"Heltid","driving_license":true,"employment_type":"Tillsvidareanst\u00e4llning (inkl. eventuell provanst\u00e4llning)","occupation_field":"Data\/IT","employer_workplace":"TIVA AB","experience_required":true},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":2,"ai_vendor_counts":{"anthropic":2},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":null,"owner_email":"career@tiva.se","images":[],"published_at":"2026-08-11T09:42:45+00:00","expires_at":"2026-08-31T23:59:59+00:00","created_at":"2026-08-15T03:12:28+00:00","updated_at":"2026-08-20T02:53:21+00:00"}}