{"data":{"id":184226,"slug":"teknisk-kundsupport-till-medclair","type":"job","title":"Technical Customer Support for Medclair","description":"Do you want to combine customer interaction, administration, and technical understanding? As technical customer support at Medclair, you'll have an important role in the company's daily contact with customers and distributors. You'll receive service and support requests, ensure they reach the right internal department, and follow up until the customer gets the help they need. Here you'll be part of a growing cleantech company where you'll have a varied role with many contact points.\nAbout the Position\nThis is a full-time consulting assignment where you'll be employed by Bravura and work as a consultant at Medclair. The assignment is a temporary position running from as soon as possible through August 2027. Medclair is a growing company, and for the right person, there may be an opportunity for continued employment after the temporary assignment ends.\nAbout the Company\nMedclair is a Swedish cleantech company founded in 2013 with a clear mission: to reduce the climate impact of nitrous oxide while improving the work environment in healthcare-related operations. Nitrous oxide is a commonly used medical gas in areas such as obstetrics, pediatric care, and dentistry\u2014but it's also one of the most climate-impacting greenhouse gases. Medclair has therefore developed innovative purification technologies that effectively capture and destroy nitrous oxide before it's released into the atmosphere.\nMedclair has established itself as a leading player in the field, with customers in both public and private healthcare. In addition to its main products, Medclair also provides aftermarket service, technical support, and preventive maintenance to ensure long-term operation and customer satisfaction. Their strongest market presence is in the Nordic region, but they've quickly built an impressive global presence with products distributed in over 20 countries.\nAt Medclair, you'll be part of a flat organization, which means short decision-making paths and you'll be part of an engaged team in a forward-thinking company culture.\nResponsibilities\nAs technical customer support, you'll be the link between Medclair's customers and internal departments. You'll handle incoming service and support requests and need to be able to understand the issue to determine what type of action is required. You'll coordinate the request with relevant departments, maintain communication, and follow up until the customer receives a response.\nThe role is primarily administrative and service-oriented, and you'll work closely with Medclair's technical operations. Therefore, it's important that you have an interest in technology and find it easy to quickly grasp new products and technical matters.\nIn this role, you'll:\n\nReceive and handle incoming service and support requests primarily via support email\n\n\nMaintain ongoing contact with customers and distributors and ensure a professional customer experience\n\n\nAssess what different requests require and coordinate them to the right internal department\n\n\nAdminister and structure information related to customer and service requests\n\n\nAssist the operations in various administrative tasks and improvement initiatives\n\n\nWork on structuring and developing internal processes and systems based on established procedures\n\nEducation, Experience, and Personal Qualities\nExperience from an administrative, service-oriented, or customer-facing role\n\n\nGood IT skills and ability to quickly learn new systems\n\n\nExperience from or interest in technical operations\n\n\nVery good Swedish and English skills, both spoken and written\n\n\nWe also consider the following as merits:\n\nExperience from a technology-intensive operation, such as industry, manufacturing, vehicles, or service\n\n\nExperience in technical customer support, order management, or similar\n\n\nTechnical education or other relevant technical experience\n\n\nTo succeed in this role, you're organized, communicative, and service-oriented. You're comfortable with customer interaction, thorough in your administration, and good at keeping track of and organizing multiple ongoing requests. You're solution-oriented and ensure things get done, followed up on, and don't fall through the cracks.\nYou have an interest in technology and find it easy to understand new products, systems, and ways of working. You enjoy collaborating with different departments and are unpretentious in your approach. At the same time, you're flexible and easily adapt to new situations, allowing you to quickly contribute where the need is greatest.\nAdditional Information\nStart: By agreement | Location: Skarpn\u00e4ck, Stockholm | Salary: By agreement\nWe use competency-based methodology in all recruitment processes to ensure unbiased selection. We also conduct continuous selection, which means we remove the job posting once we've received enough applications. If you become a candidate for the position, we'll contact you for an initial phone interview. Regardless of whether you advance in the process or not, you'll receive feedback on your application.\nQuestions? Feel free to reach out!\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\nWe recommend submitting your application as soon as possible as we conduct continuous selection.\nWelcome to apply!","language":"sv","is_translated":true,"title_original":"Teknisk kundsupport till Medclair","description_original":"Vill du kombinera kundkontakt, administration och teknisk f\u00f6rst\u00e5else? Som teknisk kundsupport hos Medclair f\u00e5r du en viktig roll i den dagliga kontakten med f\u00f6retagets kunder och distribut\u00f6rer. Du tar emot service- och support\u00e4renden, ser till att de hamnar hos r\u00e4tt intern funktion och f\u00f6ljer upp tills kunden f\u00e5tt den hj\u00e4lp de beh\u00f6ver. H\u00e4r blir du en del av ett v\u00e4xande cleantech-bolag d\u00e4r du f\u00e5r en varierad roll med m\u00e5nga kontaktytor.\nOm tj\u00e4nsten\nDet h\u00e4r \u00e4r ett konsultuppdrag p\u00e5 heltid d\u00e4r du anst\u00e4lls av Bravura och arbetar som konsult hos Medclair. Uppdraget \u00e4r ett vikariat och str\u00e4cker sig fr\u00e5n s\u00e5 snart som m\u00f6jligt till och med augusti 2027. Medclair \u00e4r ett v\u00e4xande bolag och f\u00f6r r\u00e4tt person kan det eventuellt finnas m\u00f6jlighet till fortsatt anst\u00e4llning efter vikariatets slut.\nOm f\u00f6retaget\nMedclair \u00e4r ett svenskt cleantech-f\u00f6retag grundat 2013 med en tydlig ambition: att minska klimatp\u00e5verkan fr\u00e5n lustgas och samtidigt f\u00f6rb\u00e4ttra arbetsmilj\u00f6n i v\u00e5rdrelaterade verksamheter. Lustgas \u00e4r en vanligt f\u00f6rekommande medicinsk gas inom exempelvis f\u00f6rlossningsv\u00e5rd, barnsjukv\u00e5rd och tandv\u00e5rd \u2013 men den \u00e4r ocks\u00e5 en av de mest klimatp\u00e5verkande v\u00e4xthusgaserna. Medclair har d\u00e4rf\u00f6r utvecklat innovativa reningsteknologier som effektivt f\u00e5ngar upp och destruerar lustgas innan den sl\u00e4pps ut i atmosf\u00e4ren.\nMedclair har etablerat sig som en ledande akt\u00f6r p\u00e5 omr\u00e5det, med kunder inom s\u00e5v\u00e4l offentlig som privat v\u00e5rd. Ut\u00f6ver huvudprodukterna tillhandah\u00e5ller Medclair ocks\u00e5 eftermarknadsservice, teknisk support och f\u00f6rebyggande underh\u00e5ll f\u00f6r att s\u00e4kerst\u00e4lla l\u00e5ngsiktig drift och kundn\u00f6jdhet. De har sin starkaste marknadsn\u00e4rvaro i Norden, men har p\u00e5 kort tid byggt upp en imponerande global n\u00e4rvaro med produkter distribuerade i \u00f6ver 20 l\u00e4nder.\nHos Medclair blir du en del av en platt organisation vilket inneb\u00e4r korta beslutsv\u00e4gar och du blir en del av ett engagerat team i en fram\u00e5tdriven f\u00f6retagskultur.\nArbetsuppgifter\nSom teknisk kundsupport \u00e4r du l\u00e4nken mellan Medclairs kunder och interna funktioner. Du hanterar inkommande service- och support\u00e4renden och beh\u00f6ver kunna s\u00e4tta dig in i fr\u00e5gest\u00e4llningen f\u00f6r att f\u00f6rst\u00e5 vilken typ av insats som kr\u00e4vs. Du koordinerar \u00e4rendet vidare med ber\u00f6rda funktioner, h\u00e5ller ihop kommunikationen och f\u00f6ljer upp tills kunden f\u00e5tt \u00e5terkoppling.\nRollen \u00e4r huvudsakligen administrativ och serviceinriktad, och du arbetar n\u00e4ra Medclairs tekniska verksamhet. D\u00e4rf\u00f6r \u00e4r det viktigt att du har ett intresse f\u00f6r teknik och l\u00e4tt f\u00f6r att s\u00e4tta dig in i nya produkter och tekniska fr\u00e5gest\u00e4llningar.\nI rollen kommer du bland annat att:\n\nTa emot och hantera inkommande service- och support\u00e4renden via framf\u00f6r allt supportmail\n\n\nHa l\u00f6pande kontakt med kunder och distribut\u00f6rer och s\u00e4kerst\u00e4lla en professionell kundupplevelse\n\n\nBed\u00f6ma vad olika \u00e4renden kr\u00e4ver och koordinera dem vidare till r\u00e4tt intern funktion\n\n\nAdministrera och strukturera information kopplad till kund- och service\u00e4renden\n\n\nBist\u00e5 verksamheten i olika administrativa uppgifter och f\u00f6rb\u00e4ttringsinitiativ\n\n\nArbeta med att strukturera och utveckla interna arbetss\u00e4tt och system utifr\u00e5n beslutade processer\n\nUtbildning, erfarenhet och personliga egenskaper\nErfarenhet av en administrativ, serviceinriktad eller kundn\u00e4ra roll\n\n\nGod systemvana och f\u00f6rm\u00e5ga att snabbt s\u00e4tta dig in i nya system\n\n\nErfarenhet fr\u00e5n eller intresse f\u00f6r en teknisk verksamhet\n\n\nMycket goda kunskaper i svenska och engelska i tal och skrift\n\n\nVi ser det \u00e4ven som meriterande om du har:\n\nErfarenhet fr\u00e5n en teknikintensiv verksamhet, exempelvis industri, produktion, fordon eller service\n\n\nErfarenhet av teknisk kundsupport, orderhantering eller liknande\n\n\nTeknisk utbildning eller annan relevant teknisk erfarenhet\n\n\nF\u00f6r att lyckas i rollen \u00e4r du strukturerad, kommunikativ och serviceinriktad. Du \u00e4r trygg i kunddialogen, noggrann i din administration och har l\u00e4tt f\u00f6r att skapa dig en \u00f6verblick och h\u00e5lla ordning p\u00e5 flera p\u00e5g\u00e5ende \u00e4renden. Du \u00e4r l\u00f6sningsorienterad och ser till att saker blir gjorda, f\u00f6ljs upp och inte faller mellan stolarna.\nDu har ett intresse f\u00f6r teknik och l\u00e4tt f\u00f6r att s\u00e4tta dig in i nya produkter, system och arbetss\u00e4tt. Du trivs med att samarbeta med olika funktioner och \u00e4r prestigel\u00f6s i ditt arbetss\u00e4tt. Samtidigt \u00e4r du flexibel och har l\u00e4tt f\u00f6r att komma in i nya sammanhang, vilket g\u00f6r att du snabbt kan bidra d\u00e4r behovet \u00e4r som st\u00f6rst.\n\u00d6vrig information\nStart: Enligt \u00f6verenskommelse Plats: Skarpn\u00e4ck, Stockholm L\u00f6n: Enligt \u00f6verenskommelse\nVi anv\u00e4nder en kompetensbaserad metodik i alla rekryteringsprocesser f\u00f6r att s\u00e4kerst\u00e4lla f\u00f6rdomsfria urval. Vi jobbar ocks\u00e5 med l\u00f6pande urval, vilket inneb\u00e4r att vi tar ner annonsen n\u00e4r tillr\u00e4ckligt m\u00e5nga kandidater har ans\u00f6kt. Om du blir aktuell f\u00f6r tj\u00e4nsten kommer vi att kontakta dig f\u00f6r en f\u00f6rsta telefonintervju. Oavsett om du g\u00e5r vidare i processen eller inte s\u00e5 kommer du att f\u00e5 \u00e5terkoppling p\u00e5 din ans\u00f6kan.\nHar du fr\u00e5gor? H\u00f6r g\u00e4rna av dig!\n\ud83d\udce7 info@bravura.se\n\ud83d\udcde 010-171 47 10\nVi rekommenderar att du skickar in din ans\u00f6kan omg\u00e5ende d\u00e5 vi g\u00f6r ett l\u00f6pande urval.\nV\u00e4lkommen med din ans\u00f6kan!\n\n#Nextgen","price":null,"currency":"SEK","status":"active","noindex":true,"location":{"address":"Hornsbruksgatan 28","full_address":null,"city":"Stockholm","country":"SE","latitude":59.316110882079,"longitude":18.034424244222},"metadata":{"region":"Stockholms l\u00e4n","employer":"Bravura Sverige AB","postcode":"11734","positions":1,"profession":"Kundtj\u00e4nstmedarbetare","salary_type":"Fast m\u00e5nads- vecko- eller timl\u00f6n","employer_url":"https:\/\/ledigajobb.bravura.se","employment_type":"contract","occupation_field":"Administration, ekonomi, juridik","employer_workplace":"Bravura","experience_required":true,"employment_type_label":"Behovsanst\u00e4llning"},"user_id":null,"is_sponsored":false,"views_count":0,"ai_views_count":1,"ai_vendor_counts":{"anthropic":1},"visibility":"public","submission_source":null,"submission_ai_name":null,"has_owner_email":true,"can_contact_owner":true,"phone":"010-171 47 10","owner_email":"info@bravura.se","images":[],"published_at":"2026-09-02T14:37:12+00:00","expires_at":"2027-03-01T23:59:59+00:00","created_at":"2026-09-03T03:18:13+00:00","updated_at":"2026-09-04T03:17:17+00:00"}}